Phillips Village in Webster, NY

Pros

• Phillips Village is beautiful and peaceful, with maintenance doing an excellent job fixing repairs.
• The office staff are friendly and answer questions and concerns.
• The maintenance team is fantastic and responsive.
• The complex remodeling has made it a beautiful place to live, with well-kept grounds.
• Maintenance answers calls almost immediately.
• After-hours maintenance is quick for lockouts.
• The snow removal crew works hard to keep parking lots and sidewalks clear.
• The staff are hardworking and dedicated.

Cons

• They say maintenance is awful.
• They claim the office staff are rude and never answer the phone.
• There are roaches in every building.
• The heat doesn’t come out and space heaters are needed.
• Maintenance allegedly stole items during move-out.
• Walls are thin and you can hear everything.
• Mold is a constant issue that never gets resolved.
• Management changes constantly and the new management is worse.
• The dumpster is full of garbage and attracts rats and roaches.
• They describe it as the worst place to live and advise staying away.

Review

Phillips Village in Webster, NY is best suited for budget-conscious seniors or adults with mobility concerns who want affordable, self-contained living with utilities included, quick access to maintenance when problems arise, and straightforward access to local services through a bus route and nearby assistance programs. The strong point for this audience is value: a lower price point combined with practical conveniences like included heat and electricity, on-site maintenance responsiveness when it’s reliable, and proximity to transit and community resources that can help stretch a fixed income.

Those considering alternatives should note that this community is unlikely to satisfy renters who prioritize consistent management, pristine conditions, and a quiet, highly secure environment. Several reviews raise red flags about ongoing management turnover, unresponsive or rude office staff, and a lack of proactive communication. If a predictable, courteous front office, steady leadership, and a track record of dependable, transparent billing and receipts are non-negotiable, other neighborhoods or properties with stronger property management foundations deserve consideration. For anyone who requires comprehensive assisted living oversight or robust on-site healthcare coordination, alternatives with structured levels of care are a better fit.

The strongest pros connect to affordability and everyday practicality. Maintenance can be a standout when it operates smoothly: some residents report quick responses, timely fixes, and even after-hours options for urgent needs. The physical environment in certain buildings can be surprisingly bright and remodeled, with balconies available and reasonable grounds upkeep. Utilities included and the potential for stable monthly costs are meaningful for fixed-income residents. Access to transit, the presence of supportive services like the Foodlink van, and a community where a few staff members are genuinely helpful can also tilt the balance in favor of staying, particularly for residents who value convenience and low monthly outlays over benchmarked luxury or pristine quiet.

Yet the main drawbacks consistently pull against those strengths. Pest and mold concerns recur in multiple reviews, with roaches, mice, and damp conditions cited as recurring problems in several buildings. Structural issues such as rotten ceilings or mold repair needs, potholes, and aging infrastructure undermine comfort and safety. Management reliability appears mixed at best: frequent turnover, reports of rude or unresponsive office staff, and frustrations over billing practices, including late fees, unclear receipts, and rent increases that can surprise tenants, make day-to-day living stressful rather than seamless. The security and safety picture is uneven, with rumors of crime or disruptive behavior in some blocks and anecdotes of corrected issues in others, leaving residents uncertain about what to expect from week to week.

From a practical decision-making perspective, these pros and cons point toward a nuanced calculus. For someone who can tolerate occasional noise, uneven enforcement of rules, and the risk of pest issues, Phillips Village offers a real-value option with convenient access to services and transit. The positives, responsive maintenance when it hits, bright remodeled spaces, and the reassurance of included utilities, can offset the worst days if a resident values flexibility, affordability, and location over pristine conditions. However, the frequent management shifts, inconsistent communication, and persistent environmental problems are not easily dismissed. They threaten stability and predictability, which are essential for long-term housing decisions, especially for seniors and families seeking steady daily routines.

Prospective residents can approach a move here with a clear plan. Ask for a current pest-control history and the latest remediation efforts; request a tour of multiple buildings to compare condition and noise levels; verify the process for fix requests and track response times; confirm what is included in the rent and insist on written receipts and a transparent billing history; inquire about lockout procedures and after-hours maintenance capabilities; and speak with several tenants about management responsiveness and safety concerns. If the comfort of a predictable, well-managed environment with robust pest control and lower-risk safety is non-negotiable, Phillips Village may fall short. For those prioritizing that combination of stability and care, alternatives with stronger management discipline and higher-quality environmental controls will likely serve better.

In sum, Phillips Village functions as a practical, affordable option for those who prioritize cost and basic conveniences over pristine conditions and guaranteed peace of mind. It serves a segment of seniors and low-income residents who can navigate inconsistent service and environmental challenges in exchange for utilities-included living and transit access. If reliability, security, and consistently clean conditions are essential, or if assisted-living oversight is needed, exploring other communities is strongly advised. The decision hinges on tolerance for variability versus the value placed on price and accessibility.

This part of Webster, New York offers a variety of amenities and services that may appeal to seniors looking for a vibrant community. With several parks in close proximity, such as the Webster Arboretum Association and Webster Park Pier, residents can enjoy nature and outdoor activities. There are also numerous healthcare options nearby, including physicians' offices like Portland Pediatric Group and UR Medicine Primary Care, as well as pharmacies like Wegmans and Walgreens. For dining options, there are familiar fast-food chains like McDonald's as well as local favorites like Jeremiah's Tavern and Marge's Lakeside Inn. Additionally, entertainment options include the AMC Webster 12 cinema for movie buffs. Overall, this area provides a mix of conveniences and leisure activities that could cater to seniors seeking a comfortable and engaging living environment in Webster.

Parks

• Webster Arboretum Association (0.7 miles)
• Webster Park Pier (4.1 miles)
• Fellows Road Park (6.7 miles)
• Casey Park (6.8 miles)
• Tryon Park (6.8 miles)
• Recreation & Parks Department (6.9 miles)
• Perinton Park (7.6 miles)

Physicians

• Portland Pediatric Group (1.3 miles)
• Hearusa (2.9 miles)
• UR Medicine Primary Care - Webster Family (4.3 miles)
• West Ridge OB/GYN (4.6 miles)
• Webster Family Practice (4.9 miles)
• Eyesite (5.4 miles)
• Penfield OB/GYN (5.6 miles)

Restaurants

• McDonald's (1.4 miles)
• Bruster's Ice Cream (1.8 miles)
• McDonald's (4.4 miles)
• McDonald's (5.4 miles)
• Jeremiah's Tavern (5.7 miles)
• Castaways (5.7 miles)
• Marge's Lakeside Inn (6.3 miles)

Pharmacies

• Wegmans (1.4 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2.4 miles)
• Wegmans (4.5 miles)
• Walgreens (5.4 miles)
• Wegmans (5.6 miles)
• Walgreens (5.8 miles)

Theaters

• AMC Webster 12 (3.9 miles)

Cafes

• Starbucks (4.3 miles)
• Starbucks (7 miles)
• Tree Town Cafe (7.1 miles)
• New City Cafe (8 miles)

Transportation

• Enterprise Rent-A-Car (7.4 miles)

Places of Worship

• Living Word Assembly of God Church (7.5 miles)

Hospitals

• Strong Memorial Hospital (9.3 miles)