Phillips Village

Pros

• Phillips Village is beautiful to live in and peaceful, with maintenance workers doing an excellent job fixing repairs.
• The office employees are friendly and answer all questions and concerns.
• Tony is one of the maintenance staff, very respectful, and gets the job done right the first time.
• If someone is locked out, after-hours maintenance is quick.
• Maintenance answers calls almost immediately and takes care of issues as needed.
• Maintenance is fantastic.

Cons

• Tenants report roaches in every building.
• Heat doesn't come through the units, forcing residents to use space heaters.
• Maintenance is awful.
• Office staff are rude and rarely answer the phone.
• Management changes frequently and the new management is worse.
• Rent increases at recertification are unfair.
• Walls are thin and neighbor noise is constant.
• Mold and rot issues persist in some units.

Review

Phillips Village comes through in the stories as a place of striking contrast. For every resident who describes the setting as beautiful, peaceful, and worth staying for, there's another who foregrounds ongoing problems with management, maintenance, and safety. A number of people praise the overall look of the community - the quiet atmosphere, the multiple windows and high ceilings that bring in light, and some staff who seem genuinely helpful. Yet those positives are frequently overshadowed by persistent complaints about how the place is run, how repairs are handled, and how residents are treated when issues arise. The result is a mixed portrait: a neighborhood with real charms that can feel undermined by inconsistent operations and frustrating bureaucracy.

On the maintenance side, experiences run the gamut. Some residents credit certain maintenance workers with real efficiency and courtesy, pointing to individuals like Tony as a standout who gets the job done right the first time and responds to requests promptly. In contrast, others describe maintenance as slow, unresponsive, or unreliable, with problems enduring for long periods or recurring despite repeated requests. There are accounts of ceilings and lights not being replaced in a timely fashion, potholes and road repairs dragging on, and a sense that the office and maintenance teams are not aligned or consistently resourced. One review even mentions a troubling incident during a move - allegations that maintenance staff stole or damaged belongings during a move-out - juxtaposed with praise for a different maintenance worker who was helpful. The tension between occasional competence and frequent frustration with repairs and follow-through is a recurring theme.

The office and management layer adds another layer of complexity to residents' experiences. Several reviews describe office staff as friendly and helpful at times, but a significant number report chronic unresponsiveness: phones going unanswered for long stretches, locked offices during emergencies, and a perception that the office could care less about residents' concerns. Management turnover is a recurrent grievance, with complaints about frequent changes that leave people guessing who is in charge and how policies are enforced. Recertification requirements and rent increases tied to management changes are highlighted as one of the most aggravating combinations - one reviewer explicitly notes rent rising by a substantial amount during or after a management shift. A subset of comments accuses the management culture of favoritism or even discriminatory behavior, painting a picture of a system where the rules do not feel applied equally to all tenants. Pair these with stories about late fees, missing receipts, and opaque billing, and the administrative experience starts to feel more like a maze than a straightforward rental process.

Safety, pests, and overall living conditions color many accounts with a darker tone. The roach problem is mentioned repeatedly, with some reviewers insisting that there are roaches in every building, while others contradict that stance by saying their own unit has not seen such issues. Mold, damp ceilings, and rot are described as chronic in some buildings, with concerns about structural integrity and ongoing maintenance neglect. Noise is another common complaint - the thinness of walls means neighbors' conversations, loud music, and other disturbances can feel intrusive. There are troubling mentions of crime, domestic disturbances, and even violence in the surrounding area, with reviewers saying that residents sometimes feel unprotected and that the police or security measures promised by management are lacking. The sense of vulnerability is reinforced by claims that certain promised safeguards - such as security cameras or on-site patrols - were never delivered or were removed, leaving residents feeling exposed. Pests range from ants and stink bugs to rumors of bed bugs, and while some say their block has not experienced infestation, the general sentiment is that pests are a real and unmanaged nuisance for many residents.

Accessibility and the physical infrastructure also surface as ongoing concerns. Reviewers point to heavy doors that are hard to manage, and a ramp that seems underutilized or may not meet the needs of wheelchair users, with questions about how accessible the property truly is. Potholes and rough entrances can make getting in and out of buildings uncomfortable, and some residents note inconsistent heating, sometimes relying on space heaters because heat does not consistently come from the building's system. The physical layout - high ceilings and many windows - gets described positively by some, but the practical realities of maintenance access, timely repairs, and safe, accessible pathways dampen that glow for others. The logistics of payments and receipts also show up in the critique: some tenants report not receiving receipts or being charged late fees without clear explanations, which compounds frustration during already stressful moves or repairs.

Despite the persistent criticisms, there are threads of appreciation and resilience in these narratives. A number of residents emphasize moments of competent maintenance work and courteous staff, and some express loyalty to Phillips Village despite the challenges. A common refrain is that the community has the potential to be a wonderful place to live if management could stabilize operations, reduce turnover, and prioritize safety and prompt, transparent communication. The fire story that sparked a recent reckoning - describing a day when a fire on a friend's porch occurred and some felt the maintenance manager focused more on his shoes or garbage than the emergency at hand - serves as a microcosm of the broader issue: when urgent safety concerns aren't handled with immediacy and seriousness, trust among residents erodes quickly. Yet even within this framework, residents point to the same maintenance people who do good work and the same office staff who, when responsive, can make things right.

In the end, Phillips Village emerges as a place of strong contrasts: beauty and light, a quieter atmosphere, and moments of solid maintenance service against a backdrop of inconsistent management, weak responsiveness, safety concerns, and persistent pest and structural issues. For anyone considering moving in, the message is clear but nuanced. There is real value in the environment and in certain staff members who care and perform well, but the overall experience hinges on significant improvements in administrative consistency, proactive maintenance, reliable safety measures, and transparent, fair handling of billing and noise or neighbor-related disputes. Prospective residents should ask pointed questions about who is currently in charge, how repairs are prioritized, what pest control and security measures are in place, and how they will ensure timely communication and clear documentation from day to day. Only with concrete stabilization on those fronts can the positive aspects of Phillips Village realistically outweigh the negatives in the long term.

This part of Webster, New York offers a variety of amenities and services that may appeal to seniors looking for a vibrant community. With several parks in close proximity, such as the Webster Arboretum Association and Webster Park Pier, residents can enjoy nature and outdoor activities. There are also numerous healthcare options nearby, including physicians' offices like Portland Pediatric Group and UR Medicine Primary Care, as well as pharmacies like Wegmans and Walgreens. For dining options, there are familiar fast-food chains like McDonald's as well as local favorites like Jeremiah's Tavern and Marge's Lakeside Inn. Additionally, entertainment options include the AMC Webster 12 cinema for movie buffs. Overall, this area provides a mix of conveniences and leisure activities that could cater to seniors seeking a comfortable and engaging living environment in Webster.

Parks

• Webster Arboretum Association (0.7 miles)
• Webster Park Pier (4.1 miles)
• Fellows Road Park (6.7 miles)
• Casey Park (6.8 miles)
• Tryon Park (6.8 miles)
• Recreation & Parks Department (6.9 miles)
• Perinton Park (7.6 miles)

Physicians

• Portland Pediatric Group (1.3 miles)
• Hearusa (2.9 miles)
• UR Medicine Primary Care - Webster Family (4.3 miles)
• West Ridge OB/GYN (4.6 miles)
• Webster Family Practice (4.9 miles)
• Eyesite (5.4 miles)
• Penfield OB/GYN (5.6 miles)

Restaurants

• McDonald's (1.4 miles)
• Bruster's Ice Cream (1.8 miles)
• McDonald's (4.4 miles)
• McDonald's (5.4 miles)
• Jeremiah's Tavern (5.7 miles)
• Castaways (5.7 miles)
• Marge's Lakeside Inn (6.3 miles)

Pharmacies

• Wegmans (1.4 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2.4 miles)
• Wegmans (4.5 miles)
• Walgreens (5.4 miles)
• Wegmans (5.6 miles)
• Walgreens (5.8 miles)

Theaters

• AMC Webster 12 (3.9 miles)

Cafes

• Starbucks (4.3 miles)
• Starbucks (7 miles)
• Tree Town Cafe (7.1 miles)
• New City Cafe (8 miles)

Transportation

• Enterprise Rent-A-Car (7.4 miles)

Places of Worship

• Living Word Assembly of God Church (7.5 miles)

Hospitals

• Strong Memorial Hospital (9.3 miles)