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Phillips Village in Webster, NY

Phillips Village is an independent living community in Webster, NY.

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Phillips Village in Webster, NY

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Phillips Village

100 Krieger Rd, Webster, NY 14580

To contact a resident: (585) 265-1180

For more information about senior living options: (866) 208-4318

2.5 from 62 reviews
5 stars
13
4 stars
9
3 stars
6
2 stars
4
1 stars
30

Overall Review of Phillips Village

caveat 10 reviews mention this

Repairs get mixed reviews

Residents report both slow, incomplete repairs and some fast, helpful fixes.

Many residents complain that maintenance fails to repair items or takes a long time, with examples like not fixing issues after reporting them and needing to pay for certain repairs or handle problems themselves. Others describe more positive experiences, saying maintenance responds quickly once they reach someone and follows through on tasks like installing a light bulb or addressing apartment problems promptly. Overall, the quality and timing of repairs seem inconsistent from resident to resident.

caveat 4 reviews mention this

Office communication is inconsistent

Several residents say it can be difficult to reach the office or get follow-through.

Some reviews describe frustration with the office not answering phones, having the office locked, or failing to call back after messages. There are also references to having to manage issues without clear updates, which adds to the sense that problems can stall. A smaller set of reviews take the opposite view, describing office staff as friendly and responsive when residents ask questions.

caveat 5 reviews mention this

Pest and cleanliness concerns

Multiple residents describe pest problems and unpleasant shared-area conditions.

Several residents mention roaches and mice, along with mold and reports of rotting ceilings or floors. Garbage and overflowing trash show up in additional reviews, including descriptions of dumpsters, stench near buildings, and pests associated with trash. While a few residents say they have not seen these problems, the repeated complaints from others are specific enough to stand out.

caveat 3 reviews mention this

Cost feels high for the value

Residents express concerns that costs and fees are high.

At least a few residents call out the cost as expensive, and others describe rent increases during recertification. Some reviews also mention extra charges or late-fee behavior, framing it as difficult to manage financially. A separate set of residents describe positive value from their situation, including included utilities, but the cost concerns still recur.

common 6 reviews mention this

Positive living experiences exist

Some residents report being happy with daily life and management support.

Several reviews are straightforwardly positive, highlighting a comfortable place to call home and management that feels helpful. Some residents also mention good outcomes from maintenance requests, such as prompt responses for problems that come up. A few older reviews suggest the experience changed over time, but at least some current residents describe day-to-day life as solid.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Types of Care

  • Independent Living Independent Living

Transportation

  • Greater Rochester International (14 miles away) Greater Rochester International (14 miles away)

Nearby Places of Interest

This part of Webster, New York offers a variety of amenities and services that may appeal to seniors looking for a vibrant community. With several parks in close proximity, such as the Webster Arboretum Association and Webster Park Pier, residents can enjoy nature and outdoor activities. There are also numerous healthcare options nearby, including physicians' offices like Portland Pediatric Group and UR Medicine Primary Care, as well as pharmacies like Wegmans and Walgreens. For dining options, there are familiar fast-food chains like McDonald's as well as local favorites like Jeremiah's Tavern and Marge's Lakeside Inn. Additionally, entertainment options include the AMC Webster 12 cinema for movie buffs. Overall, this area provides a mix of conveniences and leisure activities that could cater to seniors seeking a comfortable and engaging living environment in Webster.

Parks

  • Webster Arboretum Association (0.7 miles)
  • Webster Park Pier (4.1 miles)
  • Fellows Road Park (6.7 miles)
  • Casey Park (6.8 miles)
  • Tryon Park (6.8 miles)
  • Recreation & Parks Department (6.9 miles)
  • Perinton Park (7.6 miles)

Physicians

  • Portland Pediatric Group (1.3 miles)
  • Hearusa (2.9 miles)
  • UR Medicine Primary Care - Webster Family (4.3 miles)
  • West Ridge OB/GYN (4.6 miles)
  • Webster Family Practice (4.9 miles)
  • Eyesite (5.4 miles)
  • Penfield OB/GYN (5.6 miles)

Restaurants

  • McDonald's (1.4 miles)
  • Bruster's Ice Cream (1.8 miles)
  • McDonald's (4.4 miles)
  • McDonald's (5.4 miles)
  • Jeremiah's Tavern (5.7 miles)
  • Castaways (5.7 miles)
  • Marge's Lakeside Inn (6.3 miles)

Pharmacies

  • Wegmans (1.4 miles)
  • Walgreens (1.4 miles)
  • CVS Pharmacy (2.4 miles)
  • Wegmans (4.5 miles)
  • Walgreens (5.4 miles)
  • Wegmans (5.6 miles)
  • Walgreens (5.8 miles)

Theaters

  • AMC Webster 12 (3.9 miles)

Cafes

  • Starbucks (4.3 miles)
  • Starbucks (7 miles)
  • Tree Town Cafe (7.1 miles)
  • New City Cafe (8 miles)

Transportation

  • Enterprise Rent-A-Car (7.4 miles)

Places of Worship

  • Living Word Assembly of God Church (7.5 miles)

Hospitals

  • Strong Memorial Hospital (9.3 miles)

Frequently Asked Questions

Where is Phillips Village?

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