Overall Review of Maplewood Nursing Home
common
7 reviews mention this
Food and flexible meal service
Dining is a consistent bright spot, with staff bringing meals quickly and accommodating preferences.
Multiple residents and families describe meals as a major strength, including standout favorites like soup and consistently “very good” dining. Several reviews also note flexibility when someone doesn’t like what’s on the menu, with staff bringing options quickly rather than leaving residents to wait. Diet-related dining features are listed as diabetes-diet support and special-diet restrictions, aligning with the emphasis residents place on getting the right food.
common
8 reviews mention this
Activities keep residents engaged
Residents describe a full schedule of activities that helps them stay involved.
Reviews commonly mention that residents have many things to do, with activities scheduled through the day and a variety of options. Some families describe their loved ones becoming more engaged over time, including joining group events and community-style participation. The community also offers scheduled daily activities plus planned day trips and resident-run activities, which matches the “ongoing” activity tone in the reviews.
common
4 reviews mention this
Clean rooms and communal areas
Clean, well-kept rooms and common spaces come up repeatedly in resident experiences.
Several reviews emphasize cleanliness, describing spotless rooms, fresh bedding, and bathrooms that “sparkle.” A few also mention lack of odors and the overall condition of both rooms and communal areas. This focus on cleanliness pairs with resident-facing features like housekeeping services and private bathrooms, which support day-to-day upkeep residents and families notice.
differentiator
4 reviews mention this
Nursing support and fast responses
Families describe responsive nursing support, including quick call-light attention and hands-on care.
Some reviews highlight that staff are attentive to residents’ needs, including mention of nurses answering call lights quickly. Others describe the way aides and nursing teams monitor comfort and coordinate care with therapy involvement. The community also states around-the-clock support elements such as a 24-hour call system and 24-hour supervision, along with medication management and assistance with daily living.
common
18 reviews mention this
Staff warmth, empathy, and inclusion
Caregivers are frequently described as caring, compassionate, and genuinely attentive.
Across the reviews, staff kindness and empathy are repeatedly mentioned, with families describing caregivers who take time to get to know residents. Several people describe feeling welcomed and supported, including staff communicating in ways that put families at ease. At the same time, one review expresses a strongly negative experience about staff, and another criticizes management and staff treatment, so experiences can vary even though positive care is the dominant theme.
caveat
4 reviews mention this
Some families report serious concerns
A small subset of reviews report concerns with staff and management behavior.
While many reviews are positive, a few say they would not recommend the facility, including one complaint about racism and another that characterizes management and staff as focused on money rather than employees. There is also an experience describing problems with end-of-life comfort coordination, with the family disagreeing with what was promised and what happened during a decline. These critical accounts don’t align with the many other reviews praising caregiver compassion and responsiveness, but they are recurring enough to be worth noting.
common
2 reviews mention this
Nearby shopping and services
The location places common services within short drives.
Families and visitors can reach everyday destinations nearby, including a Wegmans and pharmacies, which can make errands easier during visits. There are also nearby restaurants and a local park option for outings. This is supported by the proximity of multiple categories of nearby places in the community’s area.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
74 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Greater Rochester International (14 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Independent living with scenic pond views and nearby amenities.
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