St Anns Community at Cherry Ridge

Pros

• The staff working the Monday - Friday shifts at St. Ann’s are caring and helpful, creating a positive environment for residents.
• The facilities at Cherry Ridge campus are beautiful, and families felt grateful for choosing St. Ann's for their loved ones.
• Residents enjoy fun activities like cookouts, music, and food trucks during their stay at St. Ann’s rehabilitation center.
• Many reviews highlight the respectful treatment and care provided to residents by the staff at St. Ann’s.
• Chapel Oaks is described as luxurious and elegant, with various amenities that make it a desirable place to live.
• Families appreciated the compassionate and skilled caregivers who demonstrated patience and kindness toward their loved ones in rehab.
• Overall cleanliness and attention to creating a homey atmosphere contributed positively to residents' experiences at St. Ann’s community.

Cons

• The weekend staff at St. Ann's appears to be below par, with substitutes lacking knowledge about the residents' special needs and showing little care.
• Many residents dread the weekend due to the inadequate care provided during that time.
• There have been reports of patients waiting hours for assistance after falling or needing help, leading to serious concerns about responsiveness.
• Some residents have experienced missing personal items, unfulfilled requests for medical visits, and a lack of communication from the staff.
• The overall quality of care in the full-time nursing facility has been described as disappointing compared to the rehab center, with insufficient activities and overwhelmed staff.
• Complaints about poor hygiene standards and neglectful treatment were reported, including unkempt appearance and dirty living conditions for some residents.
• The high turnover rate among staff has led to communication difficulties and inconsistent care for residents.
• Food complaints included cold meals and poor taste, which contributed to decreased appetites among some residents.

Review

The reviews for St. Ann's facility present a mosaic of experiences that highlight both the commendable aspects and the critical shortcomings of care provided at the establishment. Many families have praised the staff who work during the weekday shifts, noting their caring and professional demeanor. Residents are described as well looked after, with attention paid to their special needs. In particular, one family emphasized their satisfaction with how their aunt was treated, appreciating the facilities and activities available to residents, which contributed to a positive living environment.

However, a significant disparity emerges when examining weekend staffing practices. Numerous reviews expressed frustration over what appeared to be a lack of qualified personnel on weekends, wherein substitute staff seemed indifferent to the specific needs of residents. This inconsistency creates an atmosphere where standards established by week-day staff are not maintained during weekends, leading some residents and families to dread this time due to concerns about care quality. The complaints suggest that regular staff feel demoralized by having their hard work undermined on these off days.

Regarding specific facilities within St. Ann’s network, Chapel Oaks garnered admiration for its luxurious environment complete with amenities such as fine dining and recreational options like indoor pools and gift shops. Visitors were pleasantly surprised by the elegance of these spaces and commented on how they would personally enjoy residing there given its high standards of comfort and aesthetics. Stories from family members visiting loved ones attest that maintaining a pleasant ambience is essential in creating a welcoming atmosphere for all.

Yet amidst positive observations lies troubling feedback about care practices across different units within St. Ann's community facilities. Reports emerged from families whose loved ones experienced significant neglect or inappropriate treatment—such as instances where residents lay unattended without assistance after falls or had unmet basic care needs (like meals being served without food). These heartbreaking scenarios have caused distress among families who trust these establishments with their loved ones' health and well-being.

Another pointed criticism focused on inadequate communication between caregivers due to high turnover rates among nursing staff and aides. Families expressed frustration at learning that vital information regarding their relatives’ care was often not shared effectively — resulting in instances where residents remained in soiled conditions longer than appropriate or did not receive necessary hydration despite being provided water in their rooms. The combination of insufficient staffing levels during critical times compounded these issues further, raising alarm bells regarding resident safety.

In contrast to these negative experiences, several reviews detailed instances of compassion from caregivers who took extra time with residents struggling with memory issues or physical limitations. Families recounted enjoying good interactions with attentive nurses during rehabilitation phases while expressing hope that this level of dedication would continue once transitioning into longer-term accommodations within St. Ann’s complex network.

Ultimately, while there remains a strong foundation built upon skilled weekday personnel committed to providing quality services for residents at St. Ann's facilities—issues related primarily around inconsistent weekend staffing practices, insufficient communication among staffs due largely to employee turnover rates cannot be overlooked either—the facility appears caught between delivering exemplary service for some while falling short for others in need within its larger community framework necessitating ongoing evaluation if progress is genuinely sustainable toward improvement moving forward over time.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1.2 miles)
• Wegmans (1.4 miles)
• Wegmans (2.1 miles)
• Wegmans (4.4 miles)
• Walgreens (4.6 miles)
• Walgreens (5.2 miles)

Physicians

• Hearusa (0.5 miles)
• Portland Pediatric Group (1.5 miles)
• UR Medicine Primary Care - Webster Family (1.9 miles)
• West Ridge OB/GYN (2.4 miles)
• Webster Family Practice (2.5 miles)
• Vega Chiropractic and Wellness (5.1 miles)
• Flaherty Family Medicine (5.1 miles)

Restaurants

• Bruster's Ice Cream (0.8 miles)
• McDonald's (1.3 miles)
• McDonald's (2.1 miles)
• Castaways (3.3 miles)
• Marge's Lakeside Inn (3.8 miles)
• Bill Gray's (3.9 miles)
• Shamrock Jack's Irish Pub (4 miles)

Theaters

• AMC Webster 12 (1.3 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (4.4 miles)
• Tree Town Cafe (5.6 miles)
• New City Cafe (5.7 miles)
• Locals Only (7.3 miles)
• Ugly Duck Coffee (7.3 miles)
• Java's Cafe (7.5 miles)

Parks

• Webster Arboretum Association (2 miles)
• Webster Park Pier (3.8 miles)
• Tryon Park (4.6 miles)
• Durand Eastman Beach (6 miles)
• Bristol Play Area (6.5 miles)
• Edmund Lyon Park (7 miles)
• Cobbs Hill Park (7.1 miles)

Transportation

• Enterprise Rent-A-Car (6.4 miles)

Hospitals

• Strong Memorial Hospital (6.9 miles)