Vivian Teal Howard Residential

Pros

• The staff at the facility is friendly and takes the time to get to know all the residents personally.
• The rehabilitation department is highly praised, with many residents experiencing successful outcomes, such as walking again.
• The facility has a clean and new interior, contributing to a pleasant environment for residents and visitors.
• Family members feel secure knowing their loved ones are well taken care of and are treated like family by the staff.
• Many reviewers recommend the facility based on positive experiences with care and rehabilitation services.

Cons

• The resident was left in a soiled diaper for over 6 hours on multiple occasions.
• Staff members took blankets away, leaving residents cold and uncomfortable.
• There was a lack of clean sheets, preventing the staff from changing soiled bedding.
• A roommate died due to perceived neglect, with concerns that timely medical intervention might have prevented it.
• Medications were administered without proper explanation, leading to distrust and secrecy among residents.
• The facility was infested with gnats until an outside complaint prompted action from authorities.
• Attempts to discharge residents were unnecessarily prolonged by the staff.
• There are allegations that the facility is not focused on rehabilitation or wellness but rather aims to keep residents there long-term.
• Reviews indicate widespread dissatisfaction with the food quality and overall care environment, contributing to high levels of resident depression.
• Residents are reportedly unable to keep their own doctors and must rely on one doctor assigned to the facility, limiting personalized care options.

Review

The experience of long-term care facilities can vary drastically between residents, as highlighted by a series of contrasting reviews regarding one specific facility. While some residents and families reported positive experiences, others described deeply troubling circumstances that raise serious concerns about the quality of care provided.

In late summer 2020, a resident recounted their harrowing experience during a period when they were grappling with illness. They were placed in the facility by their daughter due to mobility issues stemming from sickness. Unfortunately, what was intended to be a place for recovery turned into a nightmare. The individual described chilling instances where they were left in soiled diapers for over six hours at a time, raising alarm about hygiene standards and basic dignity in care. Additionally, there were reports of being deprived of blankets and having windows opened unnecessarily in cold conditions, suggesting a lack of compassion among staff members. The situation worsened with the abrupt death of their roommate, who had not eaten for several days and showed signs of neglect that might have been mitigated with proper medical attention.

Compounding these distressing accounts was the observation of significant lapses in medication management. The resident expressed fear and confusion over receiving unidentifiable medications, leading them to hide the pills when staff would leave the room — an action driven by mistrust that speaks volumes about their feelings toward the healthcare providers tasked with their care during such vulnerable times. It was also noted that during this critical period at the onset of COVID-19, employees failed to wear masks consistently, which further contributed to an atmosphere of anxiety and concern for personal safety.

On a starkly different note, several reviews praised the same facility for its clean environment and friendly staff members who reportedly took time to build relationships with residents. Many family members highlighted an impressive rehabilitation department equipped with an extensive gym and effective programs designed to help residents regain mobility. Testimonials from families whose loved ones underwent rehabilitation services featured positive outcomes such as patients learning to walk again after comprehensive therapy sessions facilitated by dedicated staff members.

Despite these optimistic perspectives from some family members, other visitors offered critiques that cast doubt on whether all residents received equitable care or had access to uplifting experiences within this facility's walls. A visitor lamented that food quality was substandard — describing it as "appalling" — further overshadowing any redeeming qualities present in other areas like physical rehab support. This particular observer claimed that overall wellness standards seemed low and implied that there was less encouragement towards rehabilitating residents back into independent living situations.

Remarkably concerning were claims surrounding mental health among residents; one review cited statistics indicating this nursing home had the highest rates of depression compared to others in the area—an alarming indication that perhaps many individuals felt trapped rather than encouraged or cared for adequately within those walls. Coupled with additional allegations regarding restrictive practices around physicians (such as requiring residents to see only one designated doctor), these assertions paint a picture wherein efforts might focus more heavily on longevity within facility confines than on fostering genuine health improvements or successful transitions back into home environments.

In conclusion, this collection of reviews presents a disheartening juxtaposition between idealized portrayals often seen in marketing materials versus lived realities experienced by certain individuals within long-term care facilities like this one. While favorable comments spotlight warmth from some caregivers alongside supportive rehabilitation efforts resulting in tangible progress for certain patients, alarming narratives underscoring neglectful practices highlight systemic failures needing urgent attention reformatively aimed at improving both resident well-being and safety protocols across healthcare settings globally.

This part of Syracuse, New York, offers a convenient and diverse range of amenities for senior living. With several hospitals and healthcare facilities within close proximity, residents have easy access to medical care. Pharmacies are also nearby for prescription needs. The area boasts a variety of dining options, from upscale restaurants to casual cafes, providing plenty of choices for meals out. Places of worship cater to different religious denominations, offering spiritual support. Additionally, parks provide opportunities for outdoor recreation and relaxation. Overall, this neighborhood provides a well-rounded and convenient environment for seniors looking to live comfortably in Syracuse.

Physicians

• The Vision Center (0.2 miles)
• Syracuse Community Health Center Incorporated, Infectious Diseases Department (0.5 miles)
• University Surgical Associates (0.7 miles)
• Upstate Medical University Hospital Urology (0.7 miles)
• State University of New York Upstate Medical Unvrsty (0.7 miles)
• Upstate University Hospital OB/GYN Clinic (0.8 miles)
• Syracuse Gastroentrological Associates (0.8 miles)

Pharmacies

• Syracuse Community Pharmacy (0.5 miles)
• Gifford & West Pharmacy (1 miles)
• Walgreens (1.4 miles)
• Kinney Drugs (1.9 miles)
• Walgreens (2 miles)
• Wegmans (2.2 miles)
• Kinney Drugs (2.3 miles)

Hospitals

• Syracuse VA Medical Center (0.6 miles)
• Suny Upstate Medical University University Hospital (0.7 miles)
• Crouse Hospital: Human Resources (0.7 miles)
• Crouse Promptcare (0.8 miles)
• University Hematology/Oncology (0.8 miles)
• Bio Essex & Humanities (0.9 miles)
• Upstate Golisano After Hours Care (2 miles)

Transportation

• Centro Transit Hub (0.8 miles)
• Enterprise Rent-A-Car (1.6 miles)
• Amtrak (3.3 miles)

Restaurants

• Eleven Waters (0.9 miles)
• John H Mulroy Civic Center (1 miles)
• Strong Hearts Cafe (1.1 miles)
• A Mano (1.1 miles)
• Modern Malt (1.1 miles)
• XO Taco (1.2 miles)
• Pastabilities (1.2 miles)

Places of Worship

• Islamic Society of Central New York Mosque (0.9 miles)
• Apostolic Church (2.7 miles)
• St Elias Orthodox Church (3.2 miles)
• May Memorial Unitarian Universalist Society (3.3 miles)

Cafes

• Cafe Kubal (1 miles)
• Original Grain (1.2 miles)
• Tous Les Jours (3 miles)
• Cafe Kubal (3.6 miles)

Parks

• Clinton Square (1.3 miles)
• Burnet Park (2 miles)

Theaters

• Regal Destiny USA IMAX & RPX (2.9 miles)