Sedgwick Heights

Pros

• The enhanced assisted living at Sedgwick Heights offers additional support for residents who need it.
• The staff at Sedgwick Heights was patient and answered all questions during the tour.
• The facility is well-maintained and kept clean, neat, and organized.
• The rooms at Sedgwick Heights are spacious and of a nice size.
• Despite being an older facility, Sedgwick Heights has friendly people who make residents feel welcome.
• The recreational program and little store at the facility provide additional amenities for residents.
• The friendliness of the people at Sedgwick Heights stood out during the tour experience.
• The layout may be institutional, but the positive atmosphere created by the staff makes up for it.

Cons

• The room had rodent feces and urine, along with an unattended urine-soaked roll of paper towels.
• No housekeeping was provided for the duration of the stay due to COVID-19 restrictions.
• Clothing was not put away, leading to the resident wearing the same clothes day after day.
• Meals were often cold or not received at all, and blame was placed on the resident's dementia.
• Residents were seen being yelled at, causing them distress and tears.
• The nurse was found alone in a resident's room talking on her cell phone instead of attending to her duties.
• There is a high number of Medicaid residents, potentially resulting in inadequate care due to the large population.
• The rooms are semi-private, requiring residents to share with a roommate regardless of compatibility.
• Nurses have forgotten to provide showers for residents multiple times.
• The quality of food brought in is subpar and needs improvement.
• Not all residents are encouraged or able to participate in activities, limiting their engagement and socialization opportunities.
• There is a need for more nurses on duty to ensure proper care, such as scheduled showers, is consistently provided to residents.

Review

Sedgwick Heights, an assisted living facility, has received mixed reviews from visitors and family members. One visitor highlights the advantage of their enhanced assisted living program, which provides additional support for residents who may need it. The friendly and patient staff also stood out as a positive aspect of the facility. The rooms were described as a nice size and the facility itself was well-maintained and kept clean.

However, another family member had a drastically different experience with Sedgwick Heights. They express concerns about the cleanliness of the rooms, citing rodent feces, urine-soaked paper towels, and lack of dusting as significant issues. They also mention that no housekeeping was provided due to COVID restrictions. Additionally, they claim that their family member did not receive proper assistance with clothing or meals, attributing it to blaming everything on dementia.

In terms of amenities, Sedgwick Heights offers a recreation program and a small store for its residents. Unfortunately, due to COVID-19 regulations, many activities were placed on hold during the time of the review. While the layout was described as institutional, the friendliness of the people helped create a positive atmosphere.

Another reviewer raises concerns about the quality of care provided at Sedgwick Heights due to its large number of Medicaid residents—approximately 150 in total. They question whether all residents are receiving proper care given the high volume of individuals in need. Rooms are semi-private with two occupants per room who must get along with each other.

The reviewer further claims that their mother experienced instances where nurses forgot to provide her with necessary showers on multiple occasions. The quality of food received by residents is also criticized and deemed unsatisfactory. Despite offering weekly activities such as Bingo, manicures, and trivia events, participation is reportedly low among residents.

To address these concerns and improve overall care at Sedgwick Heights, it is suggested that they prioritize cleanliness standards by ensuring consistent housekeeping and addressing any pest control issues promptly. Additionally, a focus on better meal preparation and presentation may help improve residents' satisfaction with their dining experience.

Adequate staffing levels are necessary to ensure that all residents receive the care they need, including regular showers and assistance with daily tasks. Implementing measures to encourage more resident engagement in activities may also contribute to a more vibrant and inclusive community within the facility.

It is crucial for Sedgwick Heights to address these concerns raised by family members so that future residents can enjoy a higher quality of life in an environment that prioritizes cleanliness, proper care, and engaging activities. By making necessary improvements, Sedgwick Heights has the potential to provide an enhanced living experience for its residents now and in the future.

This particular neighborhood in Syracuse, New York, offers a variety of amenities and services that may be appealing to seniors. With multiple physicians' offices, pharmacies, and hospitals within a short distance, residents have convenient access to healthcare providers. The presence of restaurants offering diverse cuisine options, such as Burger King, McDonald's, XO Taco, and Strong Hearts Cafe, provides easy dining choices. Additionally, nearby parks like Clinton Square offer opportunities for outdoor recreation and relaxation. For those interested in cultural activities, there are cafes like Original Grain and places of worship such as the Islamic Society of Central New York Mosque in the vicinity. The availability of transportation options like Centro Transit Hub and Enterprise Rent-A-Car ensures ease of mobility around the area. Overall, this neighborhood provides a mix of essential services and recreational opportunities suitable for seniors considering senior living in Syracuse.

Physicians

• Advocates For Womens Health (0.6 miles)
• AMP Urology (0.7 miles)
• Madissoo Andres M MD Associated Medical Professional Urology (0.7 miles)
• Allergy Asthma Rheumatology Assoc PC (0.9 miles)
• Genesee Medical Center (0.9 miles)
• University Gastroenterology at the Philip G. Holtzapple Endoscopy Center (1 miles)
• Farah Dermatology and Cosmetics (1 miles)

Restaurants

• Burger King (0.8 miles)
• McDonald's (1 miles)
• XO Taco (1 miles)
• Strong Hearts Cafe (1 miles)
• Francesca's Cucina (1.1 miles)
• Brooklyn Pickle (1.3 miles)
• Trexx (1.3 miles)

Pharmacies

• Walgreens (0.9 miles)
• Walgreens (1 miles)
• Syracuse Community Pharmacy (1.8 miles)
• Gifford & West Pharmacy (1.8 miles)
• Bristol-Myers Squibb (2.2 miles)
• Wegmans (2.3 miles)
• Kinney Drugs (2.4 miles)

Hospitals

• Bio Essex & Humanities (1.2 miles)
• University Hematology/Oncology (1.3 miles)
• Crouse Hospital: Human Resources (1.4 miles)
• Crouse Promptcare (1.4 miles)
• Suny Upstate Medical University University Hospital (1.5 miles)
• Syracuse VA Medical Center (1.5 miles)
• St Joseph's Hospital Health Center (1.7 miles)

Parks

• Clinton Square (1.3 miles)
• Burnet Park (3.1 miles)

Cafes

• Original Grain (1.4 miles)
• Cafe Kubal (1.4 miles)
• Tous Les Jours (1.7 miles)
• Cafe Kubal (1.7 miles)
• DiBella's Subs (3.1 miles)

Transportation

• Centro Transit Hub (1.6 miles)
• Enterprise Rent-A-Car (1.6 miles)
• Amtrak (2.3 miles)
• U-Haul Moving & Storage (2.4 miles)

Places of Worship

• Islamic Society of Central New York Mosque (1.9 miles)
• May Memorial Unitarian Universalist Society (2.8 miles)

Theaters

• Regal Destiny USA IMAX & RPX (2.3 miles)