Bishop Rehab in Syracuse, NY

Pros

• The staff are friendly, helpful, and welcoming.
• The facility is clean, bright, and well-maintained.
• The care provided is outstanding and staff go above and beyond to ensure residents' comfort.
• Families feel at ease thanks to warm welcomes, clear information, and good communication.
• The therapy and rehabilitative services are professional and thorough.
• The building is safe for visitors and residents, with attentive supervision.
• Front desk and support staff are courteous, responsive, and accommodating.
• The overall experience is positive, with many noting improvements and dedication from the team.
• The staff show compassion and dedication to residents and their families.

Cons

• The facility isn’t kept well and the nurses are lazy.
• The staff stole a resident’s belongings after he died and gave scraps.
• Clothes were constantly stolen and there was little communication about the stay.
• There were mice, roaches, and bed bugs in the building, and the call bell system didn’t work.
• The phone system is terrible; calls are never answered and information isn’t provided.
• The food is cold and of poor quality.

Review

Bishop Rehab in Syracuse is best suited for families seeking short-term, skilled rehabilitation in a clean, welcoming setting where the therapy team and front-line staff are consistently warm, professional, and engaged. The facility’s bright, spacious rooms and a well-equipped gym create a recovery-friendly environment that supports daily therapy and mobility goals. In practice, families report feeling reassured by the visible care culture on the floors, the straightforward check-in process for visitors, and the sense that therapists and nurses know residents by name and focus on progress. For someone prioritizing a hopeful, forward-moving rehabilitation trajectory with approachable staff, Bishop Rehab often delivers.

That said, this needs to be weighed against clear caveats. Families that require unwavering, round-the-clock reliability, rapid responses to calls or emergencies, and transparent, continuous communication may want to consider alternatives. Several reviews flag inconsistent responsiveness, difficulty reaching admissions or floor management, and communication gaps that leave families guessing about care plans or updates. When heavy emphasis is placed on consistent oversight, medication handling, and accountability for a resident’s belongings, the facility’s variability can tilt the balance toward other options with stronger, more reliable systems.

On the plus side, the strongest positives tend to cluster around the everyday care experience: a clean, navigable environment; rooms with ample space; and therapy teams that appear committed, capable, and motivated to help residents regain function. Families repeatedly note friendly staff, meaningful social interaction, and thoughtful touches from caregivers that contribute to a resident’s sense of well-being. When care teams are fully staffed and communications are clear, Bishop Rehab can feel like a dependable partner in the recovery process, translating effort into tangible improvements in daily functioning and mood.

Yet the downsides demand careful attention. Several troubling themes recur: belongings going missing or being stolen, call bells that don’t work reliably, and a pattern of delayed or opaque communication with families. Reports of understaffing strain not just the patient experience but safety and responsiveness as well, with instances of long waits for updates or assistance. Conditions described by some families, including inconsistent food quality and occasional lapses in medical or daily care, elevate the risk profile for residents who depend on steady, predictable care. These are meaningful red flags that cannot be dismissed lightly.

For families navigating this decision, practical due diligence is essential. If choosing Bishop Rehab, insist on concrete, written care plans with defined check-in points for families, ask for floor-specific staffing benchmarks, and seek a minimally acceptable response protocol for calls and emergencies. Schedule visits that probe not only the therapy gym but also the front desk and phone systems, and inquire about safeguarding valuables and personal belongings. Consider a short-term, clearly defined rehab window with milestone reviews, so expectations and progress are aligned. If red flags persist, unreturned calls, unexplained delays, or repeated loss of items, tivot toward facilities with a demonstrated track record of reliability and tighter governance.

In the end, Bishop Rehab presents a credible option for families prioritizing active rehabilitation in a pleasant milieu, provided there is vigilance around communication, staffing, and safeguarding assurances. It is less suited for those who need unwavering, consistent oversight and flawless daily operations, or for long-term residents who require all-around accountability and rapid, transparent problem resolution. Alternatives should be seriously evaluated for anyone with chronic care needs or a history of frustration with responsiveness. The decisive path combines prudent site visits, explicit care expectations, and a structured family liaison to ensure the choice aligns with the resident’s safety, dignity, and recovery goals.

This part of Syracuse, New York, offers a variety of services and amenities that may be beneficial for seniors looking to relocate to the area. With several physicians and healthcare facilities nearby, including Advocate For Women's Health, AMP Urology, and St. Joseph's Hospital Health Center, access to quality medical care is readily available. Additionally, there are pharmacies like Walgreens and Gifford & West Pharmacy in close proximity for convenient prescription refills. For leisure activities, parks such as Clinton Square provide opportunities for outdoor recreation, while cafes like Original Grain offer a cozy spot to relax and socialize. The presence of public transportation options such as Centro Transit Hub also makes it easy to get around the city without the need for a car. Overall, this part of Syracuse offers a well-rounded environment with essential services and recreational options suitable for seniors looking to settle in the area.

Physicians

• Advocates For Womens Health (0.2 miles)
• AMP Urology (0.6 miles)
• Madissoo Andres M MD Associated Medical Professional Urology (0.6 miles)
• Heller Kishani H MD-Saint Joseph's Healthcare Network (0.6 miles)
• Orthopedic Appliances-Cny (0.7 miles)
• University Gastroenterology at the Philip G. Holtzapple Endoscopy Center (0.7 miles)
• Farah Dermatology and Cosmetics (0.7 miles)

Restaurants

• Burger King (0.5 miles)
• XO Taco (0.6 miles)
• Strong Hearts Cafe (0.7 miles)
• Francesca's Cucina (0.8 miles)
• Trexx (0.9 miles)
• A Mano (0.9 miles)
• John H Mulroy Civic Center (0.9 miles)

Pharmacies

• Walgreens (0.8 miles)
• Syracuse Community Pharmacy (1.4 miles)
• Gifford & West Pharmacy (1.4 miles)
• Walgreens (1.4 miles)
• Kinney Drugs (2.4 miles)
• Bristol-Myers Squibb (2.6 miles)
• Wegmans (2.7 miles)

Parks

• Clinton Square (0.9 miles)
• Burnet Park (2.6 miles)

Hospitals

• Bio Essex & Humanities (1 miles)
• University Hematology/Oncology (1 miles)
• Crouse Hospital: Human Resources (1.1 miles)
• Crouse Promptcare (1.1 miles)
• Suny Upstate Medical University University Hospital (1.2 miles)
• Syracuse VA Medical Center (1.3 miles)
• St Joseph's Hospital Health Center (1.9 miles)

Cafes

• Original Grain (1 miles)
• Cafe Kubal (1 miles)
• Tous Les Jours (2.1 miles)
• Cafe Kubal (2.2 miles)

Transportation

• Centro Transit Hub (1.2 miles)
• Enterprise Rent-A-Car (1.2 miles)
• Amtrak (2.1 miles)
• U-Haul Moving & Storage (2.8 miles)

Places of Worship

• Islamic Society of Central New York Mosque (1.7 miles)
• May Memorial Unitarian Universalist Society (3 miles)

Theaters

• Regal Destiny USA IMAX & RPX (2 miles)