Bishop Rehab

Pros

• The staff were very friendly and helpful.
• The facility is very clean and bright.
• The rooms are spacious and well-lit.
• The staff gave a warm welcome to visitors and explained security procedures, which eased family concerns.
• The rehab team seems knowledgeable and professional.
• Nurse Lataysha Tyson is passionate and caring.
• Ashley did a great job taking care of the mom.

Cons

• The facility isn't kept well and the staff are nasty and the nurses are lazy.
• The family alleges staff stole a resident's belongings after death and gave them scraps.
• Clothes were constantly stolen and communication between staff and patients was poor.
• The phone system is terrible - no one answers, no emergency number, and responses are slow or nonexistent.
• There are unlicensed social workers and staff do not follow up on complaints.
• The food is substandard, with reports of stale bread and overall poor quality.
• The building has pests - mice, roaches, and bed bugs - and cleaning supplies/disinfectants are lacking.
• Call bells do not work, leaving residents without timely help.

Review

This collection of reviews paints a picture of a rehabilitation and senior-care facility that many families found to be clean, welcoming, and capable of providing good day-to-day care, while others encountered serious concerns that left them outraged and unsettled. Across the comments, there is a strong sense that the place can feel like a bright, well-maintained environment with friendly, helpful staff, yet the same environment is also described as inconsistent, understaffed, and sometimes risky for personal belongings and overall resident experience. The contrast is striking: praise for warmth, cleanliness, and professional care coexisting with accusations of theft, poor communication, and compromised safety.

On the positive side, several reviewers describe a very clean and pleasant atmosphere from the moment of first impressions. One reviewer called it a "Nice place for my mom" and another noted, "Very clean." Rooms are repeatedly described as spacious and bright, with one person specifically mentioning "Spacious bright rooms, a spacious gym room. It felt bright and clean." The staff receives frequent commendations for warmth, friendliness, and helpfulness. Phrases like "Always friendly and help," "The staff treated me & my visiting family members with a warm welcome," and "great staff. Good care for my Uncle" recur in multiple accounts. In several accounts, visitors feel reassured by a security approach - one reviewer highlights a face-recognition system that tracks entries and exits, explaining that it put their family at ease about the safety of their loved ones while visiting.

There are also numerous anecdotes of dedicated, compassionate care. Several reviews praise individual staff members and the overall quality of care. For example, some comment that the facility's caregivers were "incredibly friendly, welcoming, and professional," going "above and beyond" to ensure comfort. There are explicit shout-outs to nurses and aides for being caring and attentive, and reviewers repeatedly describe feeling a sense of trust and peace of mind when their loved ones were under the facility's care. Positive notes also emphasize good communication with families and the impression that patients and residents are treated with respect and dignity.

Yet alongside these affirmations of care, there are severe, persistent warnings that cannot be ignored. A particularly troubling thread concerns the loss of personal belongings, especially in the wake of a death. One reviewer recounted that after a beloved relative died, the staff gave the family "trash bags full of clothes" and claimed that was all that remained, despite valuable items such as paintings and guitars having disappeared. Another account claimed that staff members admitted, directly or indirectly, that theft involved the residence's belongings, and one reviewer described the handling of a deceased loved one's possessions as "pathetic." These stories paint a sobering picture of potential grave issues with accountability and respect for residents' personal property.

Communication problems and concerns about responsiveness are frequently mentioned. Several reviewers report difficulty in reaching staff or administrators by phone, with phrases like "How do I get ahold of anyone?" and "Phone system terrible never get the right person bounced around." One review notes a problem with call bells and the perception that staff are overworked or not readily available, suggesting that urgent needs could go unaddressed. There are also comments about rude or slow reception and about social-work services that may be underqualified or under-resourced, contributing to a sense of frustration for families seeking timely updates or assistance.

Food quality and activity levels receive mixed treatment. A few reviewers praise meals and friendly dining experiences, while others fault the food as subpar or stale (with one noting bread in a sandwich was stale) and urge improvements in nutrition and meal quality. The sense of being understaffed also surfaces in this area, with comments that activities and individualized attention may be limited because staff are spread too thin to provide robust programming or bedside care.

Maintenance and pest control are among the most alarming concerns in the reviews. One reviewer described the building as having "sticky mice traps in the patient rooms," with mice, roaches, and bed bugs reported in the facility. Other comments describe a lack of disinfectant and cleaning supplies for equipment, implying potential risks to infection control and overall hygiene. These issues, if accurate, would understandably erode trust and demand urgent, transparent responses from management.

A subset of reviews focuses on the inconsistency of staffing and leadership. Some families report that the facility is well-maintained and that the staff are caring, competent, and responsive. However, others accuse the administration of mismanagement, unlicensed social workers, and widespread gaps in licensure and oversight. One reviewer claimed there were "no licensed social workers except one" and that unlicensed staff were hired for key roles, raising red flags about the continuity and quality of social work and discharge planning. The combination of praise for individual caregivers with accusations of systemic neglect creates a complicated picture of a facility capable of excellent personal care but hampered by organizational and safety shortcomings.

Taken together, the reviews present a facility that can be bright, clean, and staffed by genuinely kind and professional caregivers, capable of delivering compassionate day-to-day care and reassuring family interactions. At the same time, they reveal serious concerns that range from alleged theft and mishandling of residents' belongings to ineffective communication channels, under-staffing, questionable operational practices, and troubling pest and hygiene reports. For families considering this center, the overall message is nuanced: there are clear strengths in the quality of direct caregiver interactions and facility upkeep, but potential residents and relatives should proceed with diligent, on-site evaluations, ask pointed questions about security, accountability, staff-to-patient ratios, grievance procedures, and ongoing pest and infection-control practices, and request transparency on any past incidents and corrective actions. This facility's value appears to hinge on the unit, the staff on duty, and the facility's willingness to address serious resident-safety and operational concerns with honesty and rapid improvement.

This part of Syracuse, New York, offers a variety of services and amenities that may be beneficial for seniors looking to relocate to the area. With several physicians and healthcare facilities nearby, including Advocate For Women's Health, AMP Urology, and St. Joseph's Hospital Health Center, access to quality medical care is readily available. Additionally, there are pharmacies like Walgreens and Gifford & West Pharmacy in close proximity for convenient prescription refills. For leisure activities, parks such as Clinton Square provide opportunities for outdoor recreation, while cafes like Original Grain offer a cozy spot to relax and socialize. The presence of public transportation options such as Centro Transit Hub also makes it easy to get around the city without the need for a car. Overall, this part of Syracuse offers a well-rounded environment with essential services and recreational options suitable for seniors looking to settle in the area.

Physicians

• Advocates For Womens Health (0.2 miles)
• AMP Urology (0.6 miles)
• Madissoo Andres M MD Associated Medical Professional Urology (0.6 miles)
• Heller Kishani H MD-Saint Joseph's Healthcare Network (0.6 miles)
• Orthopedic Appliances-Cny (0.7 miles)
• University Gastroenterology at the Philip G. Holtzapple Endoscopy Center (0.7 miles)
• Farah Dermatology and Cosmetics (0.7 miles)

Restaurants

• Burger King (0.5 miles)
• XO Taco (0.6 miles)
• Strong Hearts Cafe (0.7 miles)
• Francesca's Cucina (0.8 miles)
• Trexx (0.9 miles)
• A Mano (0.9 miles)
• John H Mulroy Civic Center (0.9 miles)

Pharmacies

• Walgreens (0.8 miles)
• Syracuse Community Pharmacy (1.4 miles)
• Gifford & West Pharmacy (1.4 miles)
• Walgreens (1.4 miles)
• Kinney Drugs (2.4 miles)
• Bristol-Myers Squibb (2.6 miles)
• Wegmans (2.7 miles)

Parks

• Clinton Square (0.9 miles)
• Burnet Park (2.6 miles)

Hospitals

• Bio Essex & Humanities (1 miles)
• University Hematology/Oncology (1 miles)
• Crouse Hospital: Human Resources (1.1 miles)
• Crouse Promptcare (1.1 miles)
• Suny Upstate Medical University University Hospital (1.2 miles)
• Syracuse VA Medical Center (1.3 miles)
• St Joseph's Hospital Health Center (1.9 miles)

Cafes

• Original Grain (1 miles)
• Cafe Kubal (1 miles)
• Tous Les Jours (2.1 miles)
• Cafe Kubal (2.2 miles)

Transportation

• Centro Transit Hub (1.2 miles)
• Enterprise Rent-A-Car (1.2 miles)
• Amtrak (2.1 miles)
• U-Haul Moving & Storage (2.8 miles)

Places of Worship

• Islamic Society of Central New York Mosque (1.7 miles)
• May Memorial Unitarian Universalist Society (3 miles)

Theaters

• Regal Destiny USA IMAX & RPX (2 miles)