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The Hearth on James in Syracuse, NY

The Hearth on James is an assisted living community in Syracuse, NY.

Information last verified: December 26, 2025

830 James St, Syracuse, NY 13203

For more information about senior living options: (866) 208-4318

4.5 from 87 reviews

5 stars

59

4 stars

18

3 stars

4

2 stars

4

1 stars

2

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The Hearth on James Costs & Pricing

At The Hearth on James, the monthly costs for accommodations are structured competitively when compared to both Onondaga County and the broader New York state averages. For instance, residents opting for a studio apartment at The Hearth will find their monthly rate set at $3,113, which is significantly lower than the county average of $4,296 and the state average of $4,532. Similarly, those choosing a one-bedroom unit can expect to pay $3,408 per month - again more affordable than the county's $4,270 and New York's average of $4,307. This pricing structure not only highlights The Hearth on James as a cost-effective option but also underscores its commitment to providing value without compromising quality in senior living.

Floor plans	The Hearth on James	Onondaga County	New York
Studio	$3,113	$4,296	$4,532
1 Bedroom	$3,408	$4,270	$4,307

Overall Review of The Hearth on James

common 13 reviews mention this

Staff communication stands out

Residents and families consistently highlight staff communication and follow-through.

Several reviews describe staff as responsive and attentive, including nurses checking in and keeping families informed when health concerns come up. Multiple people also mention clear two-way communication that makes stressful situations feel more manageable. A few reviewers specifically call out how friendly, knowledgeable staff are in everyday interactions and during visits. Across these comments, the common thread is that families feel supported by how the team communicates.

differentiator 12 reviews mention this

Food and restaurant-style dining

Meals are a major focus, with restaurant-style service that residents notice.

Residents and family members repeatedly mention enjoying the menu, with praise for having multiple meal choices and meals that feel more like dining out than a cafeteria setup. Several reviews describe restaurant-style service where people are brought their food at the table, and others mention a dependable daily meal schedule. Diet-related preferences also come up in reviews, aligning with the community’s focus on meals and special options. Overall, dining quality and variety are one of the most consistent reasons people speak positively about the community.

common 14 reviews mention this

Clean, well-kept community feel

Reviews frequently mention a clean, orderly, well-maintained building.

Many reviewers describe the facility as clean and orderly, including common areas and individual apartments. Several comments use strong cleanliness cues such as “pristine,” “very clean,” and a maintained, welcoming look. Some residents also point to upkeep details like freshly painted spaces and a well-kept courtyard feel. A small number of reviews note minor upkeep concerns, like areas needing attention outdoors or paint work, but the dominant impression is cleanliness.

common 10 reviews mention this

Activities keep residents engaged

Activities and outings are a frequent part of daily life.

Reviews commonly describe a busy schedule of resident activities, including community events, group gatherings, and seasonal celebrations. Families also mention ongoing opportunities to get out, such as trips and outings, and residents describe having things to do through the week. Some reviewers specifically call out entertainment, games, and exercise-focused options as part of what helps residents stay social. Overall, the reviews portray engagement as something the community builds into the routine.

common 3 reviews mention this

Price feels like a value

Multiple reviewers see the community as priced competitively for the room.

Some families describe the cost as a good value compared with other communities they toured, citing room size and the overall mix of activities and services. At the same time, at least one review suggests that needs for higher levels of help may affect whether it’s the right fit, which can influence cost expectations. The pricing range for studios and one-bedrooms is also positioned below both county and state benchmarks. Taken together, reviews largely frame affordability as a strength, while care level needs may change the overall decision.

caveat 3 reviews mention this

Care level may not fit all needs

Some families felt the care level wasn’t enhanced enough for their loved one’s needs.

A few reviews indicate the community was viewed as a good fit for basic support, but not for higher or more specialized care needs that a loved one required. One reviewer specifically mentioned that enhanced care needs weren’t met for their situation, leading them to choose a different community. Another review raised questions about the highest nurse level available for assisted living, which contributed to concern about care coverage. If you anticipate increasing care needs, these comments suggest it’s important to confirm fit before moving forward.

caveat 5 reviews mention this

Urban location can be a drawback

Several reviews flag the urban setting and related safety concerns.

Multiple reviewers describe the community as being in a city setting that felt like a mismatch, including concerns about noise or neighborhood quality. A few also mention safety-related worries, such as security concerns or uncertainty about safety in day-to-day conditions. One review also describes a concern with how easy it is to access or go outdoors from certain areas. While some residents like the community feel and social life, these location and safety comments are repeated often enough that they should be evaluated carefully during a visit.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

60 resident community capacity
1-bedroom apartments
2-bedroom apartments

Types of Care

Assisted Living
Independent Living
Respite Care

Pets

Dogs allowed

Amenities

Activities off-site
Activities on-site
Air-conditioning
Bath tubs
Beautician on-site
Beauty salon
Cable or satellite TV
Computer center
Devotional services off-site
Devotional services on-site
Dining room
Fitness room
Full kitchen
Fully furnished
Gaming room
Garden
Ground floor units
Handicap accessible
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor common areas
Outdoor space
Private bathrooms
Respite or short term stays offered
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available

Transportation

Syracuse-Hancock International (4 miles away)
Community operated transportation
Transportation & parking
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments

Care Services

12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Incontinence care
Meal preparation and service
Medication management
Mental wellness program
Physical therapy
Special dietary restrictions

Dining

Diabetes diet
Gluten-free
Guest meals
International cuisine
Kosher
Low / no sodium
Meals provided
No Sugar
Professional chef
Restaurant style dining
Room service
Special dietary restrictions
Vegetarian

Activities

Activities off-site
Art classes
Catholic services
Community-sponsored activities
Concierge services
Cooking classes
Day trips and outings
Devotional activities offsite
Devotional activities on-site
Educational speakers / life long learning
Fitness programs
Jewish services
Karaoke
Live well programs
Other religious services
Planned day trips
Protestant services
Religious services
Resident-run activities
Scheduled daily activities

Languages Spoken

English

Nearby Places of Interest

This part of Syracuse, New York, offers a diverse range of amenities and services that cater to the needs of seniors. With multiple physicians' offices and healthcare facilities nearby, including St. Joseph's Hospital Health Center and University Hematology/Oncology, residents can easily access medical care. The area also boasts a variety of dining options such as Strong Hearts Cafe and Francesca's Cucina, as well as pharmacies like Walgreens for convenient medication needs. Additionally, there are parks like Clinton Square for leisurely walks and cafes such as Original Grain for social gatherings. For transportation, Centro Transit Hub is located within a short distance for easy access to public transportation. Overall, this neighborhood provides a convenient and welcoming environment for seniors looking to settle in Syracuse.

Physicians

Advocates For Womens Health (0.1 miles)
Heller Kishani H MD-Saint Joseph's Healthcare Network (0.5 miles)
Orthopedic Appliances-Cny (0.6 miles)
AMP Urology (0.6 miles)
Madissoo Andres M MD Associated Medical Professional Urology (0.6 miles)
St Joseph's Hospital Health Center (0.6 miles)
University Gastroenterology at the Philip G. Holtzapple Endoscopy Center (0.7 miles)

Restaurants

Burger King (0.5 miles)
XO Taco (0.5 miles)
Strong Hearts Cafe (0.6 miles)
Francesca's Cucina (0.7 miles)
Trexx (0.8 miles)
A Mano (0.8 miles)
Apizza Regionale (0.8 miles)

Parks

Clinton Square (0.8 miles)
Burnet Park (2.5 miles)

Pharmacies

Walgreens (0.8 miles)
Gifford & West Pharmacy (1.3 miles)
Syracuse Community Pharmacy (1.3 miles)
Walgreens (1.5 miles)
Kinney Drugs (2.4 miles)
Bristol-Myers Squibb (2.7 miles)
Wegmans (2.8 miles)

Cafes

Original Grain (0.9 miles)
Cafe Kubal (0.9 miles)
Tous Les Jours (2.2 miles)
Cafe Kubal (2.3 miles)

Hospitals

Bio Essex & Humanities (0.9 miles)
University Hematology/Oncology (0.9 miles)
Crouse Hospital: Human Resources (1 miles)
Crouse Promptcare (1.1 miles)
Suny Upstate Medical University University Hospital (1.2 miles)
Syracuse VA Medical Center (1.2 miles)
St Joseph's Hospital Health Center (1.9 miles)

Transportation

Centro Transit Hub (1.1 miles)
Enterprise Rent-A-Car (1.1 miles)
Amtrak (2.1 miles)
U-Haul Moving & Storage (2.9 miles)

Places of Worship

Islamic Society of Central New York Mosque (1.7 miles)
May Memorial Unitarian Universalist Society (3.1 miles)

Theaters

Regal Destiny USA IMAX & RPX (1.9 miles)

Frequently Asked Questions

How much does it cost to live at The Hearth on James in Syracuse, NY?

What floor plans and room types does The Hearth on James offer?

Where is The Hearth on James?

Does The Hearth on James allow residents to have pets?

What photos are available for The Hearth on James in Syracuse, New York?

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