The Hearth at Greenpoint
Save150 Old Liverpool Road, Liverpool, NY 13088
For more information about senior living options: (844) 490-3973
The Hearth at Greenpoint offers competitive pricing for its living accommodations when compared to both Onondaga County and the broader New York state averages. For instance, a studio apartment at The Hearth is priced at $3,250 monthly, significantly lower than the county's average of $4,296 and the state's average of $4,532. Similarly, the one-bedroom unit is available for $3,906, again undercutting both Onondaga County's average of $4,270 and New York's average of $4,307. The two-bedroom option stands at $4,336, which still provides substantial savings compared to Onondaga County's average of $4,530 and the state's average of $4,786. This positioning highlights The Hearth at Greenpoint as an attractive choice for individuals seeking quality living arrangements without straining their budgets.
| Floor plans | The Hearth at Greenpoint | Onondaga County | New York |
|---|---|---|---|
| Studio | $3,250 | $4,296 | $4,532 |
| 1 Bedroom | $3,906 | $4,270 | $4,307 |
| 2 Bedrooms | $4,336 | $4,530 | $4,786 |
The Hearth at Greenpoint has a reputation that runs the gamut from warmth and appreciation to frustration and alarm, depending on who you ask and when. Across the many voices sharing their experiences, a common thread is a deep affection for the people who live there and the community that forms around meals, activities, and daily routines. But alongside that affection sits a series of concrete concerns - administrative roadblocks, communication gaps, safety worries, and moments when care didn't meet expectations. Taken together, the comments paint a portrait of a place with real strengths as well as serious, unresolved issues.
On the positive side, many residents and family members speak highly of the kindness and approachability of staff. Surveyed comments frequently mention that the staff are friendly, welcoming, and respectful, with caregivers who are patient and engaged. Families praise the front desk and activity teams for their warmth, and some residents describe feeling "welcomed" and cared for when they visit, with the facility's culture of involvement extending to family members. There are notable mentions of well-organized dining services, flavorful meals, and even homemade soups that residents seemed to enjoy. Several reviews emphasize the sense of community: residents are invited to participate in committees related to welcoming new residents and sharing feedback about meals and overall care, which gives families confidence that concerns can be heard and acted upon.
Nevertheless, there are equally strong cautions that temper the more glowing impressions. A number of reviews recount frustrating experiences with administration and communication. In one case, a long-awaited check for over $700 - dated two years prior - was never received, despite multiple calls and messages left with a secretary who allegedly refused to provide direct contact information for the person who could resolve the matter. The tone here is palpable disappointment and a sense of being dismissed, which is especially painful given the emotional stakes involved when a loved one's trust and finances are at issue. Several accounts describe voicemail systems without recordings and unreturned messages, contributing to a perception that administrative issues can fall through the cracks during times when families most need clarity and resolution.
There are also several accounts of difficult experiences surrounding move-in logistics and safety equipment. One family described a lengthy period during which a scooter was insisted upon, yet its use was tied to an ongoing "safety course" that culminated in a prohibitive expectation - ultimately leading to a decision to move a loved one to another community. The frustration was compounded by what callers described as a curt or dismissive response when questions arose about when training or access would be completed. The underlying sentiment is that well-intentioned accommodations can become a source of stress when policy implementation feels inconsistent or opaque.
Safety and staffing concerns surface across multiple reviews and are not easily reconciled with the more positive notes about daily life. There are pointed references to residents escaping at night and incidents of neighbors calling for help, sometimes in freezing conditions, with reports that staff were slow to respond, or that lines of communication (including doorbells or phone numbers) did not work reliably. While some residents acknowledge renovations and improvements in recent years, others worry that problems with staffing levels and monitoring persist, creating a sense of unease about the safety and security of residents, particularly those with dementia or other vulnerabilities. These stories vary in intensity but together they highlight a central tension: a facility that wants to be known for safety and attentiveness is sometimes perceived as falling short in urgent moments.
Tour experiences and long-term impressions offer another layer of complexity. Prospective families often describe thorough tours, clean facilities, and modern, well-lit spaces. A number of reviewers noted that the dining areas feel restaurant-like and that the overall environment is spacious and inviting. Yet even within these observations there are caveats; some reviews describe the building as large and not as "homey," which can affect first impressions of how life would feel day-to-day. Positive remarks from professional partners and service organizations carry weight as well, with mentions of strong collaboration and appreciation for the care team's professionalism, compassion, and responsiveness in partner collaborations. Still, comments about inconsistent activity schedules and fluctuating staff assignments suggest that the resident experience can vary significantly depending on shift coverage and staff continuity.
Overall, the prevailing portrait is a mixed but human one. The Hearth at Greenpoint commands admiration for the warmth of many individuals - front desk staff, caregivers, activity coordinators, and family members who have found ways to participate and influence care. There is strong appreciation for the meals, the social opportunities, and the feeling that the community cares about residents as people with preferences and deserving dignity. At the same time, the institution faces recurring criticisms about administrative responsiveness, communication clarity, and safety protocols. When families engage with the facility - whether as potential residents, current residents' relatives, or partners in care - these themes rise to the surface: a place that can deliver genuine, heartfelt care and vibrant community life, but one that also requires ongoing attention to administrative efficiency, proactive communication, and robust safety oversight.
In the end, experiences at The Hearth at Greenpoint seem to reflect a paradox many elder-care facilities face: strong, compassionate day-to-day care and engaging activities can exist alongside frustrating gaps in process, follow-through, and safety management. The most credible takeaway for families considering this community is to approach it with both optimism and due diligence - expect a community that can be deeply rewarding and nurturing, but also prepare to advocate for clear communication, swift resolution of administrative matters, and careful attention to safety and staffing. For those already part of the Greenpoint community, the ongoing challenge appears to be sustaining the human connection and warmth while addressing the procedural hurdles that can undermine trust and peace of mind.
The Hearth at Greenpoint in Liverpool, NY offers a comfortable and enriching assisted living community for seniors. With spacious 2-bedroom apartments and cozy studio apartments, residents have the option to choose the living arrangement that suits them best.
As an independent living community, The Hearth at Greenpoint provides a range of amenities and services to ensure a fulfilling lifestyle. Residents can enjoy a variety of activities right on-site, such as gaming rooms, art classes, fitness programs, and more. There is also a fully equipped fitness room for those looking to stay active.
For convenience and comfort, the community features beautiful outdoor spaces and gardens where residents can relax or socialize with friends. Indoor common areas provide opportunities for socializing and engaging with fellow residents. Additionally, there is a small library and computer center available for personal enrichment.
Residents can savor delicious meals in the restaurant-style dining room, which offers a wide array of options including international cuisine, vegetarian, vegan, low-sodium, gluten-free, diabetic-friendly meals, among others. The experienced chef ensures that all dietary needs are met while providing culinary delights.
The care services at The Hearth at Greenpoint are comprehensive and personalized. With 24-hour call systems and supervision available, residents have peace of mind knowing that assistance is readily accessible when needed. Trained staff provide help with activities of daily living such as bathing, dressing, transfers, medication management, and more. Special dietary restrictions and diabetes care are also catered to.
Transportation arrangements are made for non-medical needs as well as transportation to doctors' appointments to ensure residents can easily access necessary services outside the community. The wellness center offers various programs designed to promote mental well-being.
Overall, The Hearth at Greenpoint offers a vibrant assisted living community where residents can embrace an independent lifestyle while receiving the care they need. With numerous nearby amenities such as cafes, parks, pharmacies, restaurants, places of worship nearby- it provides convenience and accessibility within the Liverpool, NY area.
This part of Liverpool, New York, offers a variety of amenities and services that may be of interest to seniors considering the area for retirement. There are reputable physicians, hospitals, and pharmacies nearby, providing easy access to healthcare services. Additionally, there are several restaurants offering a range of dining options, as well as cafes for socializing and enjoying coffee. The proximity to parks like Onondaga Lake Park and Burnet Park provides opportunities for outdoor activities and relaxation. Places of worship such as St Paul's Lutheran Church are also available for spiritual support. Overall, this area presents a convenient and welcoming environment for senior living with a good balance of healthcare, dining, recreation, and community resources.
The Hearth at Greenpoint offers competitive pricing for its living accommodations when compared to both Onondaga County and the broader New York state averages. For instance, a studio apartment at The Hearth is priced at $3,250 monthly, significantly lower than the county's average of $4,296 and the state's average of $4,532. Similarly, the one-bedroom unit is available for $3,906, again undercutting both Onondaga County's average of $4,270 and New York's average of $4,307. The two-bedroom option stands at $4,336, which still provides substantial savings compared to Onondaga County's average of $4,530 and the state's average of $4,786. This positioning highlights The Hearth at Greenpoint as an attractive choice for individuals seeking quality living arrangements without straining their budgets.
The Hearth at Greenpoint offers 1-bedroom apartments, 2-bedroom apartments, and Studio apartments.
The Hearth at Greenpoint is located at 150 Old Liverpool Road, Liverpool, NY 13088 in Onondaga County, New York
Yes, The Hearth at Greenpoint allows both dogs and cats.
The Hearth at Greenpoint on seniors.fyi includes 33 photos including images showing interior, floor plan, windows, dining, decor, living room, landscaping, kitchen, and more.
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