The Hearth at Greenpoint in Liverpool, NY

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  • Interior

    A clean and spacious laundry room with yellow walls, featuring a washer, dryer, chairs, and wooden flooring.

  • Decor

    Spacious dining room with neatly arranged tables and chairs, featuring warm lighting and large windows.

  • Living Room

    An open-concept apartment featuring a compact kitchen, a small dining area, and a glimpse of the living room.

  • Building

    A well-maintained building exterior with a landscaped pathway and trees.

  • Architecture

    Exterior view of a residential apartment building with a driveway and trees under a clear blue sky.

  • Bedroom

    A cozy and well-lit bedroom with elegant furniture and a large window.

  • Trees

    A landscaped garden area with trees and bushes in front of a building.

  • Windows

    A spacious community room with chairs arranged in a circle, ideal for meetings or group activities.

  • Dining

    A cozy dining area featuring wooden paneling, tables with green upholstered chairs, and a large mirror on the wall.

  • Landscaping

    A cozy residential house with a well-maintained garden and pathway on a sunny day.

  • Kitchen

    A cozy kitchen and dining area featuring wooden cabinets, a small dining table with chairs, and an open layout leading to the living room.

  • Lighting

    A spacious and well-lit dining area with multiple tables and chairs, featuring neutral decor and a central clock on the wall.

  • Entrance

    Brick building with a large covered entrance on a sunny day.

  • Seating Area

    A cozy living room featuring a seating area with a fireplace and large windows.

The Hearth at Greenpoint in Liverpool, NY

The Hearth at Greenpoint is an assisted living community in Liverpool, NY.

Information last verified:

150 Old Liverpool Road, Liverpool, NY 13088

For more information about senior living options: (866) 208-4318

4.1 from 101 reviews
5 stars
59
4 stars
23
3 stars
4
2 stars
4
1 stars
11

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2018Top 5% Senior Living Community in 2019Top 5% Senior Living Community in 2021

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The Hearth at Greenpoint Costs & Pricing

The Hearth at Greenpoint offers competitive pricing for its living accommodations when compared to both Onondaga County and the broader New York state averages. For instance, a studio apartment at The Hearth is priced at $3,250 monthly, significantly lower than the county's average of $4,296 and the state's average of $4,532. Similarly, the one-bedroom unit is available for $3,906, again undercutting both Onondaga County's average of $4,270 and New York's average of $4,307. The two-bedroom option stands at $4,336, which still provides substantial savings compared to Onondaga County's average of $4,530 and the state's average of $4,786. This positioning highlights The Hearth at Greenpoint as an attractive choice for individuals seeking quality living arrangements without straining their budgets.

Floor plansThe Hearth at GreenpointOnondaga CountyNew York
Studio$3,250$4,296$4,532
1 Bedroom$3,906$4,270$4,307
2 Bedrooms$4,336$4,530$4,786

Overall Review of The Hearth at Greenpoint

differentiator 16 reviews mention this

Food and dining get strong praise

Dining is one of the most consistent reasons residents and families speak positively about the community.

Multiple reviews describe the meals as tasty, well-prepared, and “home cooked,” with a dining room set up to feel more like a restaurant. Families also mention the staff delivering meals and medications promptly, and they note the ability to make choices at mealtimes. Some residents appreciate specific options for dietary needs like gluten-free, while a few others say accommodations for certain restrictions can be inconsistent or disappointing. Dining interruptions are also mentioned when there were outbreaks like COVID or norovirus.

common 22 reviews mention this

Staff warmth and responsiveness stand out

Residents and families frequently describe the staff as friendly, helpful, and caring.

Across many reviews, the most repeated positive theme is how welcome residents feel and how respectful staff are when families visit or request help. Several reviewers specifically mention staff being pleasant at the front desk, dining team members being kind, and maintenance helping with day-to-day tasks. Some families also feel peace of mind because staff provide ongoing care and checking. A smaller set of reviews, however, raises concerns about understaffing and delayed responses for help, including one reviewer describing difficulty reaching someone during an emergency.

caveat 6 reviews mention this

Communication and call-for-help varies

Several reviews point to inconsistent communication and difficulty getting timely help when needed.

Some reviews suggest better communication is needed with caregivers, even when the day-to-day experience is otherwise positive. Others describe frustrations with unanswered calls, messages not being returned, or needing to ask at a desk for assistance. There are also reviews alleging medication-management problems and missed follow-ups, which ties directly to trust in how staff respond after concerns are raised. On the positive side, a few families say medications are delivered promptly and staff keep them informed about restrictions during COVID.

caveat 5 reviews mention this

Care staffing and safety concerns appear

A recurring concern in reviews involves staffing levels and safety during care needs.

While many residents describe good care, multiple reviews also raise red flags about staffing and supervision. One reviewer describes patients escaping at night and calls out a scenario involving a person with dementia outside in cold weather for hours without staff intervention. Others mention being understaffed, having delays to receive scheduled help, and needing frequent monitoring when extra care needs are present. A few reviews also describe medication errors or lack of adequate follow-through after discharge or care transitions.

common 5 reviews mention this

Apartment size and value drive decisions

Families often choose the community for apartment size and the overall cost relative to expectations.

Several reviews connect their decision to the availability of larger apartments (including 1-bedroom and 2-bedroom options) and the sense that the pricing is reasonable. Others mention a price increase and say they expected different value for the services provided, especially when care needs grow. At least one review also notes the community feels large for some people, which can affect comfort and adjustment despite the living space. Residents who stay independent also mention they appreciate that the setup includes kitchen access in their apartments.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 139 resident community capacity 139 resident community capacity
  • 1-bedroom apartments 1-bedroom apartments
  • 2-bedroom apartments 2-bedroom apartments
  • Studio apartments Studio apartments

Types of Care

  • Assisted Living Assisted Living
  • Independent Living Independent Living

Pets

  • Cats allowed Cats allowed
  • Dogs allowed Dogs allowed

Amenities

  • Activities off-site Activities off-site
  • Activities on-site Activities on-site
  • Air-conditioning Air-conditioning
  • Beautician on-site Beautician on-site
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Devotional services off-site Devotional services off-site
  • Dining room Dining room
  • Fitness room Fitness room
  • Full kitchen Full kitchen
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Garden view Garden view
  • Ground floor units Ground floor units
  • Handicap accessible Handicap accessible
  • Housekeeping services Housekeeping services
  • Indoor common areas Indoor common areas
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor common areas Outdoor common areas
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Private patio, deck, or balcony Private patio, deck, or balcony
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Syracuse-Hancock International (4 miles away) Syracuse-Hancock International (4 miles away)
  • Community operated transportation Community operated transportation
  • Transportation & parking Transportation & parking
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Ambulatory care Ambulatory care
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Diabetic care Diabetic care
  • Incontinence care Incontinence care
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Gluten-free Gluten-free
  • Guest meals Guest meals
  • International cuisine International cuisine
  • Low / no sodium Low / no sodium
  • Meals provided Meals provided
  • No Sugar No Sugar
  • Professional chef Professional chef
  • Restaurant style dining Restaurant style dining
  • Room service Room service
  • Special dietary restrictions Special dietary restrictions
  • Vegan Vegan
  • Vegetarian Vegetarian

Activities

  • Activities off-site Activities off-site
  • Art classes Art classes
  • Bible study group Bible study group
  • Catholic services Catholic services
  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Cooking classes Cooking classes
  • Day trips and outings Day trips and outings
  • Devotional activities offsite Devotional activities offsite
  • Educational speakers / life long learning Educational speakers / life long learning
  • Fitness programs Fitness programs
  • Karaoke Karaoke
  • Live well programs Live well programs
  • Other religious services Other religious services
  • Planned day trips Planned day trips
  • Protestant services Protestant services
  • Religious services Religious services
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities
  • Visiting chaplain or priest Visiting chaplain or priest

Languages Spoken

  • English English

Nearby Places of Interest

This part of Liverpool, New York, offers a variety of amenities and services that may be of interest to seniors considering the area for retirement. There are reputable physicians, hospitals, and pharmacies nearby, providing easy access to healthcare services. Additionally, there are several restaurants offering a range of dining options, as well as cafes for socializing and enjoying coffee. The proximity to parks like Onondaga Lake Park and Burnet Park provides opportunities for outdoor activities and relaxation. Places of worship such as St Paul's Lutheran Church are also available for spiritual support. Overall, this area presents a convenient and welcoming environment for senior living with a good balance of healthcare, dining, recreation, and community resources.

Physicians

  • Oellers, Patrick Retina Vitreous Surgeons of Central New York Pc (0.2 miles)
  • The LASIK Vision Institute (0.9 miles)
  • UMC Medical Consultants (0.9 miles)
  • Merola Family Dentistry of Liverpool (1.8 miles)
  • St Joseph's Hospital Health Center (2.2 miles)
  • Heller Kishani H MD-Saint Joseph's Healthcare Network (2.4 miles)
  • Eyecare of CNY (2.5 miles)

Hospitals

  • Specialty Surgery Center Of Cny (0.3 miles)
  • St Joseph's Hospital Health Center (2.4 miles)
  • University Hematology/Oncology (3.4 miles)
  • Bio Essex & Humanities (3.5 miles)
  • Crouse Hospital: Human Resources (3.6 miles)

Transportation

  • Amtrak (0.7 miles)
  • Enterprise Rent-A-Car (2.3 miles)
  • Centro Transit Hub (3.1 miles)

Theaters

  • Regal Destiny USA IMAX & RPX (1 miles)

Restaurants

  • Santangelo's Restaurant (1.1 miles)
  • Stella's Diner (1.2 miles)
  • Heid's of Liverpool (1.7 miles)
  • The Gem (1.8 miles)
  • Onondaga Yacht Club (2 miles)
  • Burger King (2.1 miles)
  • Francesca's Cucina (2.2 miles)

Pharmacies

  • Kinney Drugs (1.3 miles)
  • Walgreens (2.3 miles)
  • Wegmans (2.8 miles)
  • Walgreens (2.9 miles)
  • Gifford & West Pharmacy (2.9 miles)
  • Rite Aid (3.3 miles)
  • Syracuse Community Pharmacy (3.4 miles)

Parks

  • Onondaga Lake Park (1.8 miles)
  • Clinton Square (2.6 miles)
  • Burnet Park (2.9 miles)

Cafes

  • Freedom of Espresso (1.9 miles)
  • Original Grain (2.8 miles)
  • Cafe Kubal (2.9 miles)

Places of Worship

  • St Paul's Lutheran Church (2 miles)

Frequently Asked Questions

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