Elderwood at Liverpool

Pros

• The family is incredibly grateful for the care provided by the staff at Elderwood at Liverpool for their Father-In-Law, especially during challenging times like COVID.
• Residents are treated with respect and care, even in advanced stages of conditions like Alzheimer's.
• The personal care level for residents is commendable, ensuring that individual needs are met effectively.
• There are engaging activities tailored specifically for male residents, which are appreciated by those participating.
• Staff members have been recognized for their terrific assistance, particularly regarding mobility and personal needs during rehabilitation.
• The kitchen staff shows dedication in helping to accommodate special dietary requirements for residents when possible.

Cons

• There is longer than normal wait times for calls to be answered and meals to be delivered due to weekend staffing issues.
• The kitchen frequently fails to provide the correct meals, despite efforts from the head of the kitchen.
• One resident prefers isolation and does not participate in any activities.
• A visitor found the facility to be filthy, with overflowing garbage in common areas.
• Assistance requests take over an hour to be addressed, indicating a lack of staff availability.

Review

Elderwood at Liverpool has garnered a mix of reviews from families with loved ones residing in the facility, reflecting both appreciation and concern regarding various aspects of care and living conditions. The facility has received commendations for its attentive staff members, particularly in the case of residents with complex needs such as Alzheimer’s. Families express heartfelt gratitude for the dedication shown by the staff during difficult times, including the challenges posed by COVID-19. One family emphasized how their father-in-law, who is in the advanced stages of Alzheimer’s, continues to be treated with respect and kindness by those who care for him when family members cannot be present. This personal touch from caregivers seems to resonate deeply with families navigating the emotional toll of watching a loved one decline.

Despite these positive experiences, concerns regarding staffing levels have been raised, especially on weekends when wait times for calls or meal deliveries can extend longer than expected. One reviewer noted that their mother is on a special diet, which poses additional challenges as there have been frequent instances where meals delivered do not match her dietary requirements. Although they acknowledged the head of the kitchen's efforts to assist with her dietary needs, consistent issues with incorrect meals being served indicate a troubling lapse in communication or procedure within food services at Elderwood at Liverpool.

While some families report satisfactory living conditions and quality care for their loved ones, there are stark contrasts in individual experiences that paint a more complex picture of life inside Elderwood. For instance, one review highlighted that while certain activities tailored for male residents—such as bocce and horseshoes—are appreciated and contribute positively to their overall experience, other areas remain less impressive. A resident needing assistance with eating was provided reasonable support; however, this does not negate criticisms regarding food quality itself.

Another reviewer offered insights into rehabilitation post-surgery after their mother broke her hip. Despite requiring significant assistance due to her wheelchair dependency, they praised the staff for providing effective support during her recovery process. This account stands alongside criticisms about shared accommodations among residents; such arrangements can lead to challenges in personalized care that may affect comfort levels and dignity.

Furthermore, lapses in cleanliness have been reported by visitors recounting unsatisfactory experiences within common areas of the facility. One visitor described encountering overflowing trash bins during their visit—an alarming sight suggesting inadequate attention to hygiene standards essential in eldercare settings. Additionally, reports from another resident indicated long wait times when calling for assistance; it took over an hour before help arrived after ringing the bell—a serious concern during moments when immediate aid is required.

Overall, these mixed reviews depict Elderwood at Liverpool as a facility committed to delivering compassionate care juxtaposed against operational challenges that impact residents' day-to-day experiences significantly. While many staff members demonstrate remarkable dedication amidst adversity – such as maintaining morale and offering engaging activities – systemic shortcomings like staffing shortages during busy periods or inconsistencies in meal nutrition highlight crucial areas needing improvement. Families grappling with emotions surrounding placement decisions deserve assurance that both quality healthcare and physical environment are prioritized equally—essentials that should underpin any reputable long-term care institution focused on enriching rather than diminishing residents’ lives.

Physicians

• Family Medicine Associates of Cny PC (0.2 miles)
• Syracuse Hematology-Oncology PC (0.9 miles)
• Cardiovascular Group of Syracuse (0.9 miles)
• Merola Family Dentistry of Liverpool (1 miles)
• Colon Rectal Associates of Central New York (1 miles)
• North Medical PC (1 miles)
• St Joseph's Imaging Associates (1 miles)

Pharmacies

• Wegmans (0.5 miles)
• Walgreens (1.1 miles)
• Kinney Drugs (1.5 miles)
• Rite Aid (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2.2 miles)
• Wegmans (2.4 miles)

Restaurants

• Brooklyn Pickle North (1.1 miles)
• Jake Hafner's Restaurant & Tavern (1.3 miles)
• Sharkeys Eclectic Sports Lounge (1.7 miles)
• Heid's of Liverpool (1.8 miles)
• Taco Bell (1.9 miles)
• McDonald's (1.9 miles)
• Zebb's Deluxe Grill & Bar (2 miles)

Places of Worship

• St Paul's Lutheran Church (1.8 miles)
• The Vineyard Church (4 miles)

Parks

• Onondaga Lake Park (1.9 miles)
• Clay Park Central (2 miles)
• Heritage Park (2.2 miles)
• Hamlin Marsh (2.2 miles)
• Long Branch Park (3.7 miles)
• Clinton Square (5.1 miles)

Cafes

• Freedom of Espresso (2 miles)
• Starbucks (3.5 miles)
• Original Grain (5.3 miles)
• Cafe Kubal (5.4 miles)
• Starbucks (5.4 miles)

Hospitals

• Specialty Surgery Center Of Cny (2.8 miles)
• St Joseph's Hospital Health Center (3.6 miles)

Transportation

• Amtrak (3.2 miles)
• Baggage Claim (3.5 miles)
• Airport Operations Office (3.6 miles)
• Syracuse Hancock International Airport (SYR) (3.8 miles)
• Enterprise Rent-A-Car (4.9 miles)

Theaters

• Regal Destiny USA IMAX & RPX (3.7 miles)