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4800 Bear Rd, Liverpool, NY 13088
For more information about senior living options: (844) 490-3973
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There are many staff members who care. The staff who truly care make a difference. The rehab unit is clean and quiet, with friendly front lobby staff. The dietitian accommodated dietary needs, including providing a sandwich. The nurses, aides, housekeepers, and PT/OT staff were polite and treated residents with respect. Call bells were answered promptly. The NP showed genuine interest in the patient's well-being. The staff provided updates and kept the family informed.
The rehab unit appeared understaffed or unqualified to care for elderly patients. Some aides and nurses did not seem to know how to handle elderly residents. Call bells were often ignored and basic needs like toileting and cleanliness were not promptly addressed. The resident had to wear diapers due to staff failing to provide basic hygiene care. Requests to have hygiene performed by female staff were dismissed with disrespectful remarks. There was a sense of a caring minority among staff amid a larger clique and burnout from chronic understaffing. The facility was described as filthy and unsanitary, with bathrooms and equipment dirty and rusted. Weekend staffing shortages caused longer waits for assistance and for meals, with frequent meal errors for special diets. Serious medical needs were neglected, requiring daily advocacy from family members, and overall care was substandard. The facility's physician seemed incapable of adequately addressing medical issues, highlighting broader quality problems.What emerges from these scattered experiences is a nuanced picture of Elderwood's rehab units: moments of genuine care and effective therapy sit alongside troubling gaps in basic daily support. Several families and patients describe nurses, aides, therapists, and even front-desk staff who clearly invest in their work and in the people they serve. In these accounts, dedicated team members introduce themselves, explain treatment plans, and provide updates with warmth and professionalism. When this tone is present, it's often in contrast to the more chaotic or understaffed days that follow, highlighting how much a patient's recovery can hinge on which staff member happens to be on duty.
A persistent thread across multiple reviews is the problem of staffing levels and responsiveness. Several comments describe call bells that go unanswered for longer than acceptable, or urgent needs like toileting and personal hygiene being deferred rather than attended to promptly. Families report having to intervene or provide assistance themselves to keep a loved one clean and comfortable, especially when the patient is unable to manage independently. Weekend shifts are singled out as particularly challenging, with longer waits for help and inconsistent attention to basic needs. The upshot is that the patient experience fluctuates dramatically with staffing realities, sometimes turning a rehab stay into a battle for everyday dignity rather than a focus on rehabilitation.
Privacy and gender-sensitivity concerns surface in several entries as well. Instances where a patient requests care only from female staff are met with dismissive or confusing responses, which can be startling for an elderly resident who places a high value on modesty and personal dignity. In some cases, family members step in to help with hygiene needs, illustrating how essential it is for care plans to respect patient preferences. The reviews also suggest a broader culture dynamic - the presence of a "clique" among some staff and the burnout that can accompany high turnover or insufficient staffing. When people are most vulnerable, these interpersonal and systemic tensions become especially visible and consequential.
Yet the narrative is not all negative. Complementary voices highlight the rehab units' strengths: several patients laud the therapy teams (PT/OT) for their competence and caring. There are mentions of strong social engagement, welcoming lobby staff, well-maintained common areas, and a calm, clean environment in certain sections. Some units are praised for efficient introductions to the care team - physicians, dietitians, therapists, and social workers who take time to explain the plan and check in with family members. For families who could be present and advocate effectively, the care experience could feel reassuring and well-coordinated, even if gaps persisted elsewhere in the building.
Specific individual stories add texture to the mosaic. One reviewer who was themselves a patient in the rehab unit described swift nurse responses and staff introductions that fostered a sense of safety and respect. This person noted they were not a fan of the food, but appreciation for the attentive care persisted. In another thread, a family member reports that both the 2nd and 3rd floors delivered exceptional care for a loved one who ultimately required long-term placement, with professional, respectful communication that addressed concerns promptly. These anecdotes underscore that, when the system is functioning well, patients benefit from attentive, coordinated care across disciplines, as well as a stable, supportive environment.
There are also stark warnings about the facility's worst days. A powerful negative account describes filthy conditions - carpets described as dirty, bathrooms and equipment with excrement or rust, and a sense that sanitation and safety measures were not consistently upheld. The writer questions regulatory oversight and cites a prolonged period of feeling unclean and unsafe, including medical precautions that were not adequately managed. That stark contrast - between clean, respectful care on good days and hazardous neglect on bad days - illustrates what is at stake when staffing and oversight fail to meet basic standards. It also serves as a reminder that patient safety and environmental hygiene are non-negotiable foundations for any rehab program.
Within these stories there is also gratitude and resilience. Some families recount moments of gratitude for careful, compassionate care that helped their loved ones recover and return home, even after serious surgeries or hospitalizations. They talk about staff who kept them informed through the day, who ensured meals aligned with dietary needs, and who created opportunities for their loved ones to engage socially and therapeutically. Even in the face of staffing pressures, these testimonies offer a sense of hope: a well-run shift, when staffed and supportive, can make a meaningful difference in a patient's recovery trajectory and overall well-being.
Taken together, these accounts present a facility that is capable of excellent care in certain moments and severely lacking in others. The strongest compliments come from patients and families who experienced consistent responsiveness, respectful treatment, and effective therapy, often describing Elderwood as a place with real potential when the right staff are present and daylight hours align with adequate staffing. The strongest criticisms come from those who faced delays in basic care, persistent privacy concerns, questionable hygiene practices, and what felt like understaffed conditions that undermined safety and dignity. The overall impression is that the rehab units hold promise, but their ability to deliver consistently high-quality care depends on addressing staffing shortages, reinforcing respect for patient privacy, and ensuring dependable hygiene and safety practices across all floors and shifts.
160 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Syracuse-Hancock International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Elderwood at Liverpool in Liverpool, NY is a vibrant assisted living community that offers a convenient and enriching lifestyle for its residents. Located in a peaceful neighborhood, this community provides easy access to various amenities and services.
Residents at Elderwood at Liverpool can enjoy the company of friends or family members at the two nearby cafes, where they can savor delicious meals or grab a refreshing cup of coffee. For those who appreciate spending time outdoors, there are five parks in close proximity where they can take leisurely strolls, have picnics, or simply enjoy the beauty of nature.
Healthcare needs are easily met with the presence of ten pharmacies and nineteen physicians nearby, ensuring that residents have access to medication and medical care whenever necessary. In case of emergencies or more specialized treatments, two hospitals are within reach to provide comprehensive healthcare services.
Indulging in culinary delights is effortless with thirty restaurants located nearby. Residents can choose from a variety of cuisines and dining experiences to suit their tastes and preferences. Additionally, the community offers transportation options for those who wish to explore beyond the immediate vicinity.
For spiritual nourishment and connection, two places of worship are conveniently situated near Elderwood at Liverpool. These places offer a welcoming environment for residents to engage in religious practices and find solace.
Lastly, cultural entertainment is easily accessible with one theater nearby. Residents can enjoy live performances or watch movies on the big screen without having to travel far from their home.
In summary, Elderwood at Liverpool provides a comfortable and engaging lifestyle for its residents by offering numerous amenities and services within close proximity. With an abundance of cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals nearby, this assisted living community ensures that its residents have everything they need for a fulfilling life.
Elderwood at Liverpool is located at 4800 Bear Rd, Liverpool, NY 13088 in Onondaga County, New York
Elderwood at Liverpool on seniors.fyi includes 21 photos including images showing interior, windows, building, bedroom, decor, bathroom, painting, physical therapy, and more.
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Understanding Home Health Care: A Comprehensive Guide
Home health care has become essential for supporting independence among the aging population, offering diverse services such as skilled nursing and rehabilitation in familiar environments, while also incorporating technology for personalized care. Despite its benefits, including improved recovery rates and emotional well-being, challenges like safety, staff availability, and insurance navigation must be managed for effective implementation.
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Seniors benefit from ride-hailing services like Uber and Lyft, which provide convenient and accessible transportation options that promote independence and social engagement, while addressing mobility challenges. These platforms have adapted to meet senior needs with user-friendly features and safety measures, although costs can be a concern; community programs may help subsidize rides for older adults.
Interior
Outdoors
Decor
Building
Architecture
Bedroom
Windows
Landscaping
Kitchen
Artwork
Seating Area
Bathroom
Lobby
Appliances
