• Interior

    A spacious and modern dining room with neatly arranged tables and chairs.

  • Outdoors

    A rainbow arches over a landscape featuring buildings and trees under a cloudy sky.

  • Decor

    A modern living room with comfortable seating, a large wall-mounted television, and stylish decor.

  • Building

    A view of a brick building with a parking lot containing several cars.

  • Architecture

    A building entrance with landscaped gardens and a clear blue sky.

  • Bedroom

    A clean and modern hospital room with two beds and wall-mounted televisions.

  • Windows

    A well-lit dining area with tables and chairs arranged neatly.

  • Landscaping

    The exterior view of a hospital building with a covered entrance and surrounding greenery.

  • Kitchen

    A modern kitchen with white cabinets and a clean, minimalist design.

  • Artwork

    A modern lobby area featuring two chairs, a side table, and abstract artwork on the wall.

  • Seating Area

    A modern lounge area featuring tables and chairs, with a TV screen and decorative vases on the tables.

  • Bathroom

    A modern, accessible bathtub in a healthcare facility bathroom.

  • Lobby

    A modern office reception area with a central desk and decorative lighting.

  • Appliances

    Modern kitchen with gray cabinets and dining area.

Elderwood at Liverpool

4800 Bear Rd, Liverpool, NY 13088

For more information about senior living options: (844) 490-3973

2.7 from 42 reviews
5 stars
13
4 stars
5
3 stars
1
2 stars
4
1 stars
19

Skilled Nursing Facility

Overall Review of Elderwood at Liverpool

Pros

  • pro The PT/OT staff receive high marks for their care.
  • pro Many staff members genuinely care and strive to make a difference.
  • pro The front lobby staff are friendly and welcoming.
  • pro The rehab unit is clean and quiet.
  • pro The short-term rehab program is excellent, with attentive and thorough staff.
  • pro The facility has been refurbished and looks nice.
  • pro Dietary and kitchen staff accommodate dietary needs and provide good meals.
  • pro Staff members introduce themselves to patients, helping create a respectful atmosphere.

Cons

  • pro The rehab unit appears understaffed or unqualified to meet residents' needs.
  • pro Some aides and nurses don't understand how to properly care for elderly patients, despite others who do.
  • pro Call bells and urgent basic needs (toileting/cleanliness) are often ignored or left unanswered.
  • pro Residents may have to wear diapers due to a failure to provide basic hygiene services.
  • pro Requests for only female staff for private hygiene are dismissed with disrespectful remarks.
  • pro The facility is dirty and poorly maintained, with excrement on bathrooms and rusted equipment.
  • pro Weekend staffing is insufficient, causing long waits for assistance and for meals.
  • pro Management and supervisors are described as lazy or unprofessional and unresponsive.
  • pro Serious medical issues are neglected or not promptly addressed, with poor communication to families.
  • pro Residents are treated like numbers, with inconsistent follow-through on doctors' orders and care plans.

Review

Elderwood at Liverpool is best suited for seniors needing short-term rehab after a hospital stay who can benefit from a capable therapy team and a recently refreshed environment, provided a family or advocate is prepared to stay engaged. The rehab unit can deliver solid PT/OT results when staffing aligns with patient needs, and the facility's atmosphere - the remodeled spaces, clean common areas, and social nooks - can support recovery. For families valuing a proactive therapy program and a pleasant setting, this community can be a workable option, especially when the primary goal is to regain independence and return home. The emphasis on therapy access makes it appealing, but only if the resident's basic care needs are consistently met.

Those weighing alternatives should note that this community may not be the right fit for residents who require near-constant, uniform attention to daily living tasks. Several reviews flag inconsistent responsiveness to call bells, toileting and hygiene needs, and basic comfort issues, particularly when staff is stretched thin. If dependable, 24/7 assistance and rigid adherence to hospital orders are non-negotiable, families may want to explore other options with steadier staffing and more predictable on-site leadership. Long-term care residents - or those with complex medical oversight needs - might find safer, more consistently staffed environments elsewhere.

On the plus side, therapy services emerge as Elderwood's strongest redeeming feature. Athletes of PT/OT departments are repeatedly praised for professionalism, respectful introductions, and meaningful progress in mobility and strength. Families and patients who catch timely responses and well-coordinated therapy sessions describe quick, courteous communication from therapy teams and clinicians. The social and dietary accommodations at times receive high marks, and several reviews highlight friendly front-desk staff and a generally clean rehab environment. These pockets of excellence demonstrate what the facility can achieve when enough hands are available and teams are aligned.

Yet the cons cannot be dismissed. The most repeated concerns center on staffing shortages, uneven care quality across shifts, and gaps in basic daily support - ranging from delayed call bells to inconsistent hygiene and cleanliness. Some residents experience critical delays in addressing hydration, wound care, or routine medical questions, while others report dismissive or hurried interactions from certain staff members. Complaints about food quality and dietary accuracy surface alongside critiques of management culture and turnover, painting a picture of a building that can perform admirably in therapy but occasionally fall short in higher-stakes, day-to-day caregiving.

The dynamics between pros and cons mean outcomes hinge largely on local staffing patterns and family involvement. When therapy is the centerpiece and a vigilant advocate is present, progress can be substantial and discharge-ready rehabilitation achieved. Conversely, if staffing gaps widen, the same advantages erode quickly - call bells unanswered, daily tasks neglected, and patient comfort compromised. The best-fit residents are those whose families plan to participate actively, monitor care closely, and insist on transparent, timely communication from every department, especially nursing and medical oversight.

In practical terms, families considering Elderwood at Liverpool should tour with a sharp eye for floor-level realities: observe nurse-to-patient ratios, ask to review recent incident reports, and request specifics on how call bells are managed during peak hours. Clarify who oversees discharge planning and how therapy progress is communicated, particularly when a transition to long-term care or home care is likely. If the resident requires steady, detail-oriented daily support, prepare to push for predictable staffing and clear, written care plans. If risk of neglect feels too high, exploring alternatives with stronger oversight may be the prudent move.

Features

Housing

  • 160 resident community capacity 160 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Syracuse-Hancock International (4 miles away) Syracuse-Hancock International (4 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Elderwood at Liverpool in Liverpool, NY is a vibrant assisted living community that offers a convenient and enriching lifestyle for its residents. Located in a peaceful neighborhood, this community provides easy access to various amenities and services.

Residents at Elderwood at Liverpool can enjoy the company of friends or family members at the two nearby cafes, where they can savor delicious meals or grab a refreshing cup of coffee. For those who appreciate spending time outdoors, there are five parks in close proximity where they can take leisurely strolls, have picnics, or simply enjoy the beauty of nature.

Healthcare needs are easily met with the presence of ten pharmacies and nineteen physicians nearby, ensuring that residents have access to medication and medical care whenever necessary. In case of emergencies or more specialized treatments, two hospitals are within reach to provide comprehensive healthcare services.

Indulging in culinary delights is effortless with thirty restaurants located nearby. Residents can choose from a variety of cuisines and dining experiences to suit their tastes and preferences. Additionally, the community offers transportation options for those who wish to explore beyond the immediate vicinity.

For spiritual nourishment and connection, two places of worship are conveniently situated near Elderwood at Liverpool. These places offer a welcoming environment for residents to engage in religious practices and find solace.

Lastly, cultural entertainment is easily accessible with one theater nearby. Residents can enjoy live performances or watch movies on the big screen without having to travel far from their home.

In summary, Elderwood at Liverpool provides a comfortable and engaging lifestyle for its residents by offering numerous amenities and services within close proximity. With an abundance of cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals nearby, this assisted living community ensures that its residents have everything they need for a fulfilling life.

Nearby Places of Interest

Physicians

  • Family Medicine Associates of Cny PC (0.2 miles)
  • Syracuse Hematology-Oncology PC (0.9 miles)
  • Cardiovascular Group of Syracuse (0.9 miles)
  • Merola Family Dentistry of Liverpool (1 miles)
  • Colon Rectal Associates of Central New York (1 miles)
  • North Medical PC (1 miles)
  • St Joseph's Imaging Associates (1 miles)

Pharmacies

  • Wegmans (0.5 miles)
  • Walgreens (1.1 miles)
  • Kinney Drugs (1.5 miles)
  • Rite Aid (1.9 miles)
  • Walgreens (2 miles)
  • Walgreens (2.2 miles)
  • Wegmans (2.4 miles)

Restaurants

  • Brooklyn Pickle North (1.1 miles)
  • Jake Hafner's Restaurant & Tavern (1.3 miles)
  • Sharkeys Eclectic Sports Lounge (1.7 miles)
  • Heid's of Liverpool (1.8 miles)
  • Taco Bell (1.9 miles)
  • McDonald's (1.9 miles)
  • Zebb's Deluxe Grill & Bar (2 miles)

Places of Worship

  • St Paul's Lutheran Church (1.8 miles)
  • The Vineyard Church (4 miles)

Parks

  • Onondaga Lake Park (1.9 miles)
  • Clay Park Central (2 miles)
  • Heritage Park (2.2 miles)
  • Hamlin Marsh (2.2 miles)
  • Long Branch Park (3.7 miles)
  • Clinton Square (5.1 miles)

Cafes

  • Freedom of Espresso (2 miles)
  • Starbucks (3.5 miles)
  • Original Grain (5.3 miles)
  • Cafe Kubal (5.4 miles)
  • Starbucks (5.4 miles)

Hospitals

  • Specialty Surgery Center Of Cny (2.8 miles)
  • St Joseph's Hospital Health Center (3.6 miles)

Transportation

  • Amtrak (3.2 miles)
  • Baggage Claim (3.5 miles)
  • Airport Operations Office (3.6 miles)
  • Syracuse Hancock International Airport (SYR) (3.8 miles)
  • Enterprise Rent-A-Car (4.9 miles)

Theaters

  • Regal Destiny USA IMAX & RPX (3.7 miles)

Frequently Asked Questions

Where is Elderwood at Liverpool?
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