Sunny Crest Apartments

Pros

• Sandra's property is excellent.
• Sandy was wonderful.
• Jessica is wonderful.
• The management is accommodating of residents' concerns and attends to them promptly, creating a friendly and calm neighborhood.
• The property has greatly improved, and staff are always available.
• The hallways are clean, and Jessica is a pleasant person to deal with.
• The environment is very calm.
• Sunny Crest Manor is convenient for shopping, well cared for, clean, and quiet.

Cons

• A reviewer reports there is no AC in the apartment after moving in.
• A reviewer notes the unit has only one bathroom with a very small basin, making it unsuitable for a family.
• A reviewer claims maintenance staff are not paid and that promises of payment never happen.
• A reviewer alleges harassment by a maintenance man and says issues are not being fixed, suggesting the complex is going downhill.
• A reviewer complains about the exterior and interior upkeep, including very dark back areas, and calls for improvements to doors, mailboxes, doorbells, and lighting.
• A reviewer calls the complex the worst apartment complex ever and warns others to stay away.
• A reviewer says they're not allowed to park in the lot and feel harassed by management.
• A reviewer describes past conditions: no heat for weeks in winter, a bathroom ceiling leak, and break-ins in connected garages, with management portrayed as absent.

Review

Residents of the property share a broad spectrum of experiences, painting a picture of a community with real strengths in management and upkeep, but with persistent challenges that affect daily living for some tenants. Across the board, many reviews highlight a friendly, accommodating management team and a generally quiet, pleasant location. Multiple reviewers single out Jessica as a standout presence in the office, praising her responsiveness, helpfulness, and overall warmth. Comments like "Jessica is wonderful," "Jessica is the very best," and "great management" appear repeatedly, giving the sense of a manager who makes a positive impression on many residents. In addition to Jessica, several notes commend the broader property team, including Sandra (or Sandy) for guiding the property in a positive direction and the two maintenance workers who are credited with taking care of the grounds and units. The sentiment is clear: when staffing is attentive, residents feel respected and supported, and the property seems to run more smoothly.

Beyond management, several reviewers emphasize improvements and a generally pleasant living environment. One tenant notes that the property has "greatly improved," with staff consistently available and a sense that positive changes are ongoing. The hallways have reportedly become cleaner, and the overall appearance of the place has improved, creating a welcoming first impression for visitors and residents alike. The neighborhood is described as friendly and calm, which contributes to a sense of stability and comfort - factors that many renters value as much as the physical apartment itself. In particular, there are mentions of the area being a nice, quiet place to live, with the apartments sized well for comfortable living.

There is also a strong thread of positive anecdote about the tangible benefits of living there: a number of residents appreciate the quiet atmosphere, the convenience of some shopping and services nearby, and the sense that the property is well maintained. One review specifically notes the property's neatness and quietness as selling points, while another highlights the attractiveness of the layout and the general pleasantness of interacting with management and staff. The sense that the place can be a good fit for those who value a peaceful home environment, attentive management, and a tidy property is echoed in several accounts, reinforcing the idea that the community has genuine strengths in service and atmosphere.

However, the stories aren't all glowing, and several accounts foreground significant drawbacks that can influence a decision to rent. A recurring theme is that some units may experience heating issues, with references to heating being insufficient or unavailable in winter. One reviewer recounts a long lead time for boiler parts and sustained periods without heat, while others mention minimal heat or outdated HVAC conditions. There are also comments about no air conditioning upon move-in, a single bathroom in some units, and general concerns about the adequacy of fixture and appliance support. These points underscore the reality that, even within a well-managed property, conditions can be uneven from unit to unit or over time, creating real comfort challenges for residents during extreme weather or busy seasons.

Maintenance responsiveness and reliability emerge as another point of contention. While many praise the maintenance team for its diligence and presence, some reviews describe slower or less consistent service, with frustrations about once-in-a-while delays or notes not being left after visits. A sense of uneven experience - where some tenants feel promptly attended to while others encounter delays - appears to color the overall perception of maintenance. For renters weighing options, this dichotomy matters because timely fixes and clear communication can be the difference between a comfortable home and ongoing disruption.

Finally, there are severe cautions embedded in a few reviews that touch on safety, security, and the broader management framework. One long, highly charged account describes alleged harassment by a maintenance worker and expresses deep concern about the safety of residents, including a sense that a tenant was targeted and that problems with security had broader implications for trust in the building. Other comments raise concerns about break-ins in connected garages, unclear ownership details, and a general sense of disorder associated with management practices. There are also notes about difficulties contacting the owner and a perception that some tenants feel targeted or unprotected, which can understandably cause anxiety for families or long-term residents. These statements are severe and reflect personal experiences that understandably weigh heavily on a person's sense of safety and community trust.

In sum, the community described here offers a multifaceted living experience. The strongest endorsements center on personable, responsive management - especially the contributions of Jessica and Sandra - and on a quiet, well-kept environment that feels safe and welcoming. Positive narratives emphasize clean hallways, a calm neighborhood, and the sense that the property is steadily improving under attentive stewardship. Yet there are equally forceful warnings about significant drawbacks: inconsistent maintenance responsiveness, occasional severe heating and cooling issues, and serious concerns about safety and security raised by some tenants. For prospective residents, the overall impression is a property with real strengths in management and ambiance, but with notable risks related to comfort, reliability of repairs, and safety that deserve careful consideration before deciding to call it home.

This section of Syracuse, New York, offers a convenient and accessible location for senior living. With multiple pharmacies, restaurants, physicians' offices, cafes, hospitals, places of worship, transportation options, and even a theater within a few miles radius, residents have easy access to essential services and amenities. The proximity to medical facilities like Crouse Hospital and the University Hematology/Oncology center ensures quick access to healthcare services. The availability of public transportation through Centro Transit Hub and U-Haul Moving & Storage for those who prefer driving or renting vehicles also adds to the convenience of living in this area. Additionally, the diverse dining options from fast food chains like McDonald's to healthier choices like Strong Hearts Cafe provide something for every taste preference. Overall, this neighborhood offers a blend of practicality and leisure opportunities suitable for seniors looking for a comfortable and well-rounded living environment.

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (1 miles)
• Bristol-Myers Squibb (1.7 miles)
• Wegmans (1.8 miles)
• Syracuse Community Pharmacy (2.1 miles)
• Kinney Drugs (2.1 miles)
• Gifford & West Pharmacy (2.2 miles)

Restaurants

• Brooklyn Pickle (0.7 miles)
• McDonald's (0.9 miles)
• McDonald's (0.9 miles)
• Red Chili (1.2 miles)
• XO Taco (1.3 miles)
• Strong Hearts Cafe (1.3 miles)
• Burger King (1.4 miles)

Physicians

• AMP Urology (0.8 miles)
• Madissoo Andres M MD Associated Medical Professional Urology (0.8 miles)
• Eye Associates Of Cny (0.9 miles)
• Genesee Medical Center (1.1 miles)
• Allergy Asthma Rheumatology Assoc PC (1.1 miles)
• Advocates For Womens Health (1.1 miles)
• University Gastroenterology at the Philip G. Holtzapple Endoscopy Center (1.2 miles)

Cafes

• Tous Les Jours (1.2 miles)
• Cafe Kubal (1.3 miles)
• Original Grain (1.8 miles)
• Cafe Kubal (1.8 miles)
• DiBella's Subs (2.5 miles)
• Starbucks (2.8 miles)

Hospitals

• Bio Essex & Humanities (1.5 miles)
• University Hematology/Oncology (1.5 miles)
• Crouse Promptcare (1.5 miles)
• Crouse Hospital: Human Resources (1.6 miles)
• Suny Upstate Medical University University Hospital (1.6 miles)
• Syracuse VA Medical Center (1.7 miles)
• St Joseph's Hospital Health Center (1.8 miles)

Parks

• Clinton Square (1.8 miles)

Places of Worship

• Islamic Society of Central New York Mosque (1.9 miles)
• May Memorial Unitarian Universalist Society (2.3 miles)
• Holy Cross Church (2.8 miles)

Transportation

• Centro Transit Hub (1.9 miles)
• U-Haul Moving & Storage (2 miles)
• Enterprise Rent-A-Car (2.1 miles)
• Amtrak (2.8 miles)

Theaters

• Regal Destiny USA IMAX & RPX (2.8 miles)