Home Instead - Syracuse, NY

Pros

• Home Instead has sent wonderful caregivers who are trusted with the husband's wellbeing.
• Home Instead screens caregivers well and matches families with compatible caregivers.
• The reviewer is grateful for all of the caregivers over the years.
• Everyone at Home Instead has been wonderful.
• They helped navigate the reviewer's dad's sudden illness and cared for him when she could not.
• The reviewer is grateful that Home Instead is just a phone call away.
• The client hired Home Instead in May 2024 and had wonderful experiences.
• The home aide for the client's parents was absolutely wonderful - clean, helpful, on time, funny, and a terrific companion who went above and beyond.
• They would recommend Home Instead of Central NY.
• They were extremely pleased with their caregiver who cared for husband and sister, including a 96-year-old sister, while the client recovered, and they highly recommend the service.
• They have been using Home Instead caregivers for their mom for about a year and are pleased with caregiver quality and communication.

Review

When the stroke changed our lives in 2017, a case manager recommended Home Instead, and that recommendation proved to be a turning point for our family. Since then, Home Instead has sent us wonderful caregivers time after time. Each caregiver has become someone I trust with the maintenance of my home and, most importantly, with the wellbeing of my precious husband. The team does a terrific job screening their caregivers and matching families with compatible people, and though my husband has had different caregivers over the years, I am grateful for every one of them.

Across the years, every person I've encountered at Home Instead has been wonderful. They have not only cared for my husband but also helped me navigate my dad's sudden illness, offering support when I needed it most. I am grateful that they are just a phone call away, ready to step in and provide assistance as the situation evolves.

In May of 2024, I hired Home Instead and had wonderful experiences with the company from start to finish. The process was smooth, the care was consistent, and I felt confident in the level of attention and professionalism they provided. The sense of reliability was a relief during a time when I needed to know help would be there when I asked for it.

The home aid assigned to my parents was absolutely wonderful. She was clean, helpful, on time, funny, and a terrific companion for my folks. She truly went above and beyond in ways that made a noticeable difference in their daily lives. It's clear she cared deeply about their comfort and happiness, and that quality shone through in every interaction.

I also appreciated the breadth of support available. I arranged services from across the country, and everyone involved - the assessment provider, the owners, and the home aid - was helpful and kind. The coordination across distances and the warmth of the people I interacted with contributed to a seamless experience, even when I was coordinating from far away.

There is a heartwarming arc to the story when plans change. When I left town, my parents initially told me, "You know, we don't want this help." A month later, however, they called to tell me, "We love her! Don't change a thing!" That transformation - from hesitation to appreciation - really underscored the value of having a compassionate, consistent caregiver who can adapt to evolving needs and reassure anxious family members.

We were extremely pleased with our Home Instead caregiver who cared for my husband and my sister. She cared for my 96-year-old sister and for me as well, while I was recovering from a broken femur. The caregiver's ability to provide support across multiple generations - tending to my husband, my sister, and me - speaks to the depth of training and commitment behind the service. Her dedication was evident, and I highly recommend this excellent service to others facing similar circumstances.

For about a year now, we have been using Home Instead caregivers for my mom, and we have been consistently pleased with the quality of their caregivers and the communication. The ongoing reliability and the steady, clear lines of contact have given our family peace of mind as we navigate aging, health concerns, and the daily demands of caregiving. The experience has affirmed that Home Instead is a dependable partner in caring for loved ones.

This part of Syracuse, New York, offers a convenient and well-equipped environment for senior living. With multiple pharmacies nearby such as Walgreens and Wegmans, access to medication and healthcare needs is easily accessible. There are a variety of dining options in the area including cafes like Cafe Kubal and restaurants like Brooklyn Pickle and Red Chili. For medical care, there are various physicians' offices and hospitals within a short distance, such as St Joseph's Hospital Health Center and SUNY Upstate Medical University Hospital. Additionally, there are places of worship nearby for spiritual needs and parks like Clinton Square for leisurely outdoor activities. The transportation options available include U-Haul Moving & Storage and Syracuse Hancock International Airport for convenience in travel. Overall, this area provides a comfortable and practical setting for senior residents.

Pharmacies

• Walgreens (0.4 miles)
• Wegmans (1 miles)
• Bristol-Myers Squibb (1.2 miles)
• Pro Act (1.8 miles)
• Walgreens (2 miles)
• Kinney Drugs (2.9 miles)
• Walgreens (3 miles)

Cafes

• Cafe Kubal (0.4 miles)
• Tous Les Jours (1.2 miles)
• DiBella's Subs (2.2 miles)
• Starbucks (2.7 miles)
• Original Grain (2.8 miles)
• Cafe Kubal (2.8 miles)

Restaurants

• McDonald's (0.8 miles)
• Brooklyn Pickle (0.8 miles)
• Carl's Kountry Kitchen (1.2 miles)
• McDonald's (1.2 miles)
• Red Chili (1.2 miles)
• Thai Flavor (1.3 miles)
• Taco Bell (1.3 miles)

Transportation

• U-Haul Moving & Storage (1 miles)
• Syracuse Hancock International Airport (SYR) (2.8 miles)
• Centro Transit Hub (2.9 miles)
• Baggage Claim (3 miles)
• Enterprise Rent-A-Car (3 miles)

Physicians

• Eyecare of CNY (1.5 miles)
• Eye Associates Of Cny (1.7 miles)
• AMP Urology (1.8 miles)
• Madissoo Andres M MD Associated Medical Professional Urology (1.8 miles)
• Syracuse Pediatrics (1.9 miles)
• Advocates For Womens Health (2 miles)
• dB Audiology Associates, PC (2 miles)

Hospitals

• St Joseph's Hospital Health Center (1.6 miles)
• Bio Essex & Humanities (2.5 miles)
• University Hematology/Oncology (2.5 miles)
• Crouse Promptcare (2.5 miles)
• Crouse Hospital: Human Resources (2.6 miles)
• Suny Upstate Medical University University Hospital (2.6 miles)
• Syracuse VA Medical Center (2.7 miles)

Places of Worship

• May Memorial Unitarian Universalist Society (2.4 miles)
• Islamic Society of Central New York Mosque (2.9 miles)
• Holy Cross Church (2.9 miles)

Parks

• Clinton Square (2.7 miles)