Springfield Garden Apartment is a senior community in Syracuse, NY.
Information last verified:
76 Caton Dr # 79B, Syracuse, NY 13214
To contact a resident: (315) 446-6140
For more information about senior living options: (866) 208-4318
Multiple residents describe serious mold problems that weren’t handled promptly.
A recurring issue is mold inside units, with residents describing black mold and concerns that people were getting sick. Several reviews urge immediate action and say management wasn’t doing enough to clean up mold. Some also describe related apartment conditions like units that aren’t livable and worsening health risk.
Residents report recurring repair delays and utility problems.
While a few residents say maintenance does fix issues when called, others describe long waits and major problems like no hot water. Several reviews mention maintenance problems that go beyond convenience—such as flooding, stuck drainage, and heating issues—along with concerns that apartments don’t meet basic livability standards. Together, this creates a pattern where residents’ experiences with repairs are inconsistent at best.
Laundry is a recurring frustration, from access to upkeep.
Some residents say there was no on-site laundry service available or that laundry options became unavailable after changes to equipment. Others describe laundry rooms as dirty and smelling bad, with bugs and other ongoing hygiene problems. At least one review also notes having to clean laundry areas themselves.
Residents frequently mention trouble reaching staff by phone.
Several reviews criticize how long it takes to get answers or say the office and emergency maintenance don’t pick up. At the same time, a couple of residents describe the office as helpful or say staff worked with them on rent-related issues. Overall, the reviews suggest responsiveness can vary widely depending on the situation.
Some residents describe frequent police presence and neighborhood disruptions.
A number of reviews mention police activity, warrants, and neighbors creating ongoing problems, including bullying and intimidation. Others add concerns about prostitution and heavy drug use, and some describe a lack of security and attention from the office. One review also describes taking a community-enforcement stance against issues like unregistered vehicles.
Some residents describe the property as clean, quiet, and calm.
A small number of reviews specifically call out quiet surroundings and a safe feeling. Another review pairs that with praise for cleanliness and strong management during their stay. These comments stand apart from the more frequent concerns about conditions and upkeep.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Active Adult Communities (55+)
Syracuse-Hancock International (4 miles away)Springfield Garden Apartment is located at 76 Caton Dr # 79B, Syracuse, NY 13214 in Onondaga County, New York
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