Springfield Garden Apartment

Pros

• The former apartment manager, Mrs. Debby, was kind and pleasant.
• The complex is described as very quiet and safe.
• A resident enjoyed their time there, noting the units were very clean and quiet with excellent management.
• The new administration is doing well with the maintenance of the apartments.
• Former residents have fond memories of living there.

Cons

• They describe the apartments as unsafe and unlivable due to mold and neglect.
• They report black mold in units making residents ill.
• They say management ignores repairs and fails to address health hazards.
• They claim there is little to no hot water and that eviction or phantom late fee tactics are used.
• They state the on-site laundry is unreliable or nonexistent, with broken machines.
• They note pest infestations (mice and roaches) and dirty, neglected common areas.
• They allege safety concerns from drug use and prostitution on the property, with poor security.
• They mention tenants being harassed by neighbors and the management doing nothing.

Review

A sprawling set of reviews about Springfield apartments paints a troubling and contested picture of life in the complex. Across many posts, residents describe a place plagued by ongoing maintenance failures, health and safety hazards, and a sense that those living there must contend with a management team that is slow to respond or inattentive. While a few notes hint at better days or quieter surroundings, the dominant theme is one of chronic neglect and a living environment that far from meets basic expectations for habitable housing.

A central and recurring concern is mold and related health risks. Multiple reviews warn that black mold and other mold issues are present in several units, with tenants reporting illness and significant discomfort as a direct result. Some speakers go so far as to describe conditions as dangerous for families, including women, men, and children, and urge immediate remediation or even shutdown of the property until the problem is addressed. The intensity of these claims - ranging from "toxically moldy" units to statements about infants and even a dying child in extreme versions - underscores why mold is cited as the defining hazard in these narratives. Even when this is debated in some posts, the sentiment is clear: mold is a pervasive worry that residents feel has not been adequately confronted by management.

Beyond mold, residents frequently recount problems with basic utilities and amenities that should be reliable in any apartment complex. Hot water outages are described as commonplace, sometimes lasting for long stretches. Heating and plumbing concerns are also mentioned, with reports of persistent leaks and even floods that affect kitchens, bathrooms, and living areas. Laundry facilities are a particular sore point: the on-site options are described as unreliable or unusable for months at a time, with systems that require plastic cards rather than coins, broken card machines, and a general absence of functioning laundry service in the building. In several cases, residents say they must travel off-site or improvise because the essential conveniences simply do not operate as advertised.

Sanitation and pest control emerge as another consistent thread. Reviewers describe dirty, unclean laundry rooms that smell bad and go untreated, along with widespread garbage buildup around the property. Cockroaches and mice are repeatedly mentioned, and there are complaints about the overall sanitation level of both inside units and common areas. The impression given by these accounts is that poor maintenance translates into an unsanitary living environment, with cleanliness neglected for extended periods and tenants left to deal with the consequences.

Safety, neighbors, and the broader social environment are also prominent concerns. Multiple posts allege harassment or intimidation by neighbors, with management accused of not taking sufficient action. Substance use and prostitution are mentioned, contributing to a sense of insecurity and an environment that some tenants feel is not adequately policed or safeguarded. There are even more alarming claims about the neighborhood's safety and the management's ability to screen residents or respond to dangerous situations, including references to drug activity and "dog problems" that underscore a broader lack of order on the property. Compounding these worries are reports of structural and site issues - basement flooding during rain, windows being intentionally shut, and a pool that was shut down for an entire season - producing a sense that the physical infrastructure is aging and inadequately maintained.

The management story is complex and irregular, with a divided memory of leadership and service. A former manager, Debby, is remembered by some as kind and pleasant, with memories of better dealings in the past. In contrast, many tenants complain that the current administration is unresponsive - the phone goes unanswered, emergency maintenance lines ring without return calls, and routine issues are left unresolved for long periods. There are cross-currents in the narrative: some tenants feel that the new management has improved maintenance compared to the old regime, while others argue that the new leadership has not fixed the core problems and may even have introduced new concerns, including alleged lapses in background checks that some residents view as compromising tenant safety. The mix of experiences - even within the same buildings - paints a picture of a property undergoing changes but not achieving consistent, reliable performance.

Amid the overwhelmingly negative accounts, there are a few brighter notes. A minority of reviewers describe Springfield as quiet and safe, and some recall times when the complex was well-run and clean, with responsive staff and a smoother operation. One sense that emerges is that conditions vary by building, neighborhood corners of the property, and the particular management team in place at any given time. Still, those positive recollections are small compared with the gravity of the frequent complaints about mold, health hazards, plumbing failures, pest problems, sanitation neglect, and safety concerns.

Taken together, the reviews portray Springfield as a place where serious, persistent issues are common and where residents feel neglected or unheard by management. The most emphatic messages urge potential renters to reconsider: avoid moving in until there is measurable, verifiable improvement in mold remediation, plumbing and hot-water reliability, pest control, sanitation, and tenant safety protocols. The stories also reflect a larger tension between past and present management and a community grappling with how to demand accountability and better living conditions. Whether the situation improves or deteriorates may hinge on decisive action from leadership, stronger maintenance responses, and a renewed commitment to health and safety for all residents.

Restaurants

• Red Lobster (0.3 miles)
• Tully's Good Times (0.3 miles)
• Thai Flavor (0.4 miles)
• Red Chili (0.5 miles)
• Sonic Drive-In (0.5 miles)
• Olive Garden (0.5 miles)
• Taco Bell (0.6 miles)

Cafes

• Tous Les Jours (0.6 miles)
• DiBella's Subs (0.8 miles)
• Starbucks (1.1 miles)
• Cafe Kubal (1.4 miles)
• Cafe Kubal (3.3 miles)
• Original Grain (3.4 miles)

Physicians

• Frameology Optical (0.8 miles)
• Syracuse Pediatrics (0.8 miles)
• Syracuse Orthopedic Specialists (1.2 miles)
• Empire Dermatology (1.2 miles)
• Madden Pat-Rsm Medical Association (1.2 miles)
• Syracuse Plastic Surgery (1.2 miles)
• Miracle-Ear Hearing Aid Center (1.4 miles)

Pharmacies

• Bristol-Myers Squibb (0.8 miles)
• Wegmans (1.2 miles)
• Walgreens (1.9 miles)
• Kinney Drugs (2 miles)
• Wegmans (2.1 miles)
• Wegmans Wokery (2.1 miles)
• Walgreens (2.2 miles)

Places of Worship

• May Memorial Unitarian Universalist Society (0.8 miles)
• Holy Cross Church (1.3 miles)
• Islamic Society of Central New York Mosque (2.6 miles)

Transportation

• U-Haul Moving & Storage (1.8 miles)
• Centro Transit Hub (3.3 miles)

Hospitals

• Crouse Promptcare (2.7 miles)
• Bio Essex & Humanities (2.7 miles)
• Crouse Hospital: Human Resources (2.8 miles)
• Suny Upstate Medical University University Hospital (2.8 miles)
• Syracuse VA Medical Center (2.8 miles)
• University Hematology/Oncology (2.8 miles)
• St Joseph's Hospital Health Center (3.2 miles)

Parks

• Clinton Square (3.4 miles)