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4.1 from 126 reviews
5 stars
88
4 stars
13
3 stars
2
2 stars
1
1 stars
22
Overall Review of Staten Island Care Center
differentiator12 reviews mention this
Therapy support is a major focus
Rehabilitation therapy is repeatedly described as hands-on and motivating.
Many residents and family members describe meaningful progress through the physical and occupational therapy teams, including regaining walking ability or improving day-to-day function. Several reviewers also single out specific therapists and describe them as encouraging, professional, and focused on exercises and routines. A number of reviews tie that therapy work to discharge outcomes, like returning home after a stay.
common18 reviews mention this
Staff kindness and attentiveness stand out
Residents and families repeatedly describe the staff as kind and responsive.
A large share of reviewers emphasize that nurses, CNAs, and other team members are friendly, professional, and easy to talk to. Multiple comments describe staff explaining care and medications, checking on loved ones regularly, and helping families feel informed during the stay. Even among mixed experiences, some reviews still credit individuals with being helpful and compassionate.
caveat14 reviews mention this
Cleanliness is a frequent mixed point
Cleanliness and odor are praised by some, but criticized by others.
Several reviewers say the facility looks clean, well maintained, and even bright or fresh. Others describe strong odors (including urine) and report rooms or hallways that felt filthy or unsanitary. Because both patterns show up, cleanliness appears inconsistent across visits and reviewers.
common8 reviews mention this
Activities keep residents busy
Residents describe frequent activities and recreation time.
Multiple reviews mention resident-run or scheduled activities, recreation staff checking in, and even group events like bingo. Reviewers often frame activities as a way to keep residents engaged and supported during rehab. A few reviewers, however, say activities or outings were limited, suggesting the experience can vary.
caveat10 reviews mention this
Food quality receives both praise and complaints
Dining quality is inconsistent in residentsā and familiesā feedback.
Some reviewers describe food as fresh and tasty, and a few say dining worked well with special diets. Others report that meals were unappealing, cold, or lacked choices, with multiple mentions of poor presentation. Several comments also connect diet needs to how the food was received, including puree plans and dietary restrictions.
caveat5 reviews mention this
Phone access is a recurring frustration
Families describe difficulty getting answers on the phone.
Several reviewers say phones went unanswered, were slow to connect, or staff hung up when calling for updates. Other comments describe needing a more reliable phone setup on each floor, so families can reach the right station during urgent questions. This issue shows up alongside otherwise positive comments about the care staff, but it remains a clear pain point for communication.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Staten Island Care Center on seniors.fyi includes 5 photos including images showing bedroom, interior, decor, lighting, dining, windows, painting, hallway, and more.
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