Carmel Richmond Healthcare And Rehab Center
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88 Old Town Road, Staten Island, NY 10304
For more information about senior living options: (844) 490-3973
The staff at Carmel Richmond Healthcare and Rehabilitation Center is friendly, caring, and kind. The facility is nice and clean with spacious and well-maintained rooms. The Catholic nuns who run the facility are described as nice and caring towards their patients. The staff goes out of their way to make residents comfortable and provide excellent therapy care. The facility provides a nutritious and well-balanced diet for residents. Visitors appreciate the kindness and excellent care provided to their loved ones at the facility.
The facility is extremely understaffed. The nurses and aides are given too many patients to care for. COVID protocols are ignored and not enforced by the administration. The staff sometimes disappears for hours at a time. Some visitors do not wear masks and there is no enforcement of mask-wearing. The PT and OT gave up on a patient after two weeks of therapy. The staff left a patient unattended on the floor after a fall. The Nuns were rude to residents. The care has declined over time at Carmel Richmond. There isn't much activities or variety in the food provided.Carmel Richmond Healthcare and Rehabilitation Center in Staten Island has received mixed reviews from residents and their family members. While some have praised the facility for its cleanliness, friendly staff, and quality of care, others have highlighted concerns about understaffing, lack of enforcement of COVID protocols, and poor treatment.
One recurring issue mentioned by several reviewers is the severe understaffing at the facility. Nurses and aides are often overwhelmed with a high number of patients, sometimes ranging from 60 to 90 per staff member. This seems to be especially true during night shifts when visitors are not present. Some reviewers have reported that nurses would disappear for hours at a time to smoke cigarettes, leaving patients unattended.
Another major concern raised by reviewers is Carmel Richmond's negligence in enforcing COVID protocols. Visitors are allowed to enter without wearing masks, as the front desk fails to verify their recent negative test results. Nurses and aides are also seen interacting with maskless individuals without any regard for safety measures. The responsibility for this lack of enforcement falls on the administration, according to the reviews.
Despite these issues, some positive aspects of the facility were highlighted by certain reviewers. The overall appearance of Carmel Richmond was described as clean and well-maintained. The staff was commended for being friendly, caring, and treating residents with respect. Activities such as parties and bingo were organized regularly for the residents' enjoyment. The food was also praised for its deliciousness.
Reviewers also mentioned specific amenities provided by Carmel Richmond Healthcare and Rehabilitation Center. These include a library, cafeteria, beautiful outdoor spaces with flowers, spacious and clean rooms, nutritious meals, and dedicated Catholic nuns who showed kindness towards patients.
However, there were also highly critical reviews that detailed instances of subpar care experienced by residents or their family members. Complaints included inadequate diaper changes resulting in rashes and sores on a resident's body, insufficient feeding leading to significant weight loss, and therapy services being prematurely discontinued without proper assessment. One reviewer even recounted a serious incident where their mother fell out of bed due to neglectful care.
In conclusion, Carmel Richmond Healthcare and Rehabilitation Center has received mixed reviews. While some reviewers expressed satisfaction with the facility's appearance, staff friendliness, and quality of care, others raised concerns about understaffing, neglecting COVID protocols, and instances of inadequate care. It is important for potential residents or their family members to thoroughly research and visit the facility before making a decision.
300 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet
Community operated transportation Transportation & parking Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Physical therapy
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activities
English Hindi Italian Russian SpanishCarmel Richmond Healthcare And Rehab Center in Staten Island, NY offers a wide range of amenities and care services to provide a comfortable and fulfilling assisted living experience for its residents. The center features a beauty salon, where residents can enjoy grooming and pampering services. Cable or satellite TV is available in each room for entertainment purposes. Community operated transportation is provided for residents to conveniently access nearby locations.
Residents can utilize the computer center to stay connected with their loved ones or engage in online activities. The dining room offers restaurant-style dining with delicious and nutritious meals prepared and served by the staff. For physical fitness, there is a fitness room available for exercise and wellness activities.
The center provides fully furnished rooms with private bathrooms to ensure privacy and comfort for residents. Housekeeping services are also offered to maintain cleanliness and tidiness.
For recreation, there is a gaming room and a small library where residents can relax, socialize, or indulge in their favorite hobbies. Outdoor space is available for residents to enjoy fresh air and nature.
Move-in coordination services are offered to assist new residents in transitioning smoothly into their new home. Transportation arrangements, both medical and non-medical, are provided for convenience and accessibility.
The wellness center provides 24-hour call system assistance as well as 24-hour supervision to ensure the safety and well-being of the residents. Assistance with daily living activities such as bathing, dressing, transfers, meal preparation, medication management, and special dietary restrictions is readily available.
Residents can benefit from mental wellness programs that promote emotional well-being. Physical therapy services are provided on-site to enhance mobility and improve overall health.
Concierge services are offered along with fitness programs, planned day trips, resident-run activities, and scheduled daily activities to keep residents engaged and entertained.
The staff at Carmel Richmond Healthcare And Rehab Center speaks multiple languages including Hindi, Italian, Russian, Spanish for effective communication with diverse resident backgrounds.
With several cafes, parks, pharmacies, restaurants, and transportation options nearby, residents have easy access to various amenities and services in the surrounding area. Additionally, there are theaters nearby for residents to enjoy entertainment outside of the assisted living community. Overall, Carmel Richmond Healthcare And Rehab Center strives to provide a comfortable and enriching environment for its residents.
Carmel Richmond Healthcare And Rehab Center is located at 88 Old Town Road, Staten Island, NY 10304 in Richmond County, New York
Carmel Richmond Healthcare And Rehab Center on seniors.fyi includes 10 photos including images showing interior, decor, outdoor, trees, bathroom, lobby, seating, decorative plants, and more.
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Interior
Outdoors
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Building
Trees
Bathroom
Lobby
Hallway
Plant
