Carmel Richmond Healthcare And Rehab Center in Staten Island, NY
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88 Old Town Road, Staten Island, NY 10304
For more information about senior living options: (844) 490-3973
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The staff and nurses are compassionate and great, providing care with warmth and dignity. The environment is clean, cheerful, and feels like a home rather than a facility. Communication with families is excellent, with staff being approachable and responsive. The rehab department is outstanding, helping residents regain strength and independence. Doctors, nurses, and therapists care for residents as if they were family, giving peace of mind. The facility is highly regarded as one of the best on Staten Island, with dedicated and professional care. Families express deep gratitude for the care and would highly recommend Carmel Richmond.
This facility should be avoided at all costs. Carmel Richmond PACE is a disgrace and the staff are heartless. The staff do not care about residents and mock them. The place is described as a warehouse of neglect with unsafe practices. It is grossly understaffed, leaving residents neglected and waiting for help. Residents were not closely monitored, leading to delays in treatment and preventable harm. The rehab program is impersonal and rushed, like an assembly line, with insufficient therapy.Carmel Richmond Healthcare and Rehab Center is best suited for families seeking reliable post-acute rehab and steady long-term care in Staten Island, where a seasoned care team blends compassionate nursing with a home-like atmosphere. The center shines for those who prioritize a strong rehabilitation track record, with physical and occupational therapy delivered consistently and focused on practical recovery goals. The environment is repeatedly described as clean, welcoming, and almost homelike, a factor that helps residents settle into routines during longer stays. For families who value clear communication, coordinated care, and a sense of community, Carmel Richmond often feels like a dependable, stable option during transitions from hospital to home.
Those weighing alternatives should know this is not the only pathway to recovery or ongoing care. For families with very high demands for staffing consistency and nonstop medical oversight, or for residents with complex needs such as dialysis on site, other facilities may offer more predictable coverage. Several reviews flag staffing levels and responsiveness as potential issues, particularly on certain shifts, which can translate into slower help or less vigilant monitoring. If the priority is airtight safety, minimal risk of gaps in care, or avoidant risk of infection or dehydration, it is prudent to explore options with demonstrated, routine 24/7 coverage and stronger documented accountability.
On balance, the strongest positives center on rehab and daily care dynamics. The rehab program is frequently praised for its intensity and personalization, with therapists who push for mobility and independence while maintaining a respectful, patient-centered approach. Nursing teams are described as caring, competent, and genuinely invested in residents' well-being, with managers and staff who strive to keep families informed and involved. Cleanliness and a well-maintained environment also appear consistently, and the building supports a range of activities and social engagement that can bolster morale and motivation during recovery. For short-term rehab stays and for long-term residents who prize consistent human connection, Carmel Richmond often delivers meaningful outcomes.
Nevertheless, the negative threads in the feedback cannot be ignored. Accounts of understaffing, delayed responses, and lapses in daily monitoring recur, with some families reporting frightening or avoidable medical events and questions about communication with doctors or administrators. There are also reminders that experiences can vary by floor or shift, and a subset of reviews describes unsatisfactory meal quality, inconsistent attention to comfort needs, and even safety concerns such as patients being left unattended for extended periods. Parking and logistics surface as ancillary sources of friction for visitors, and isolated episodes of disrespect or miscommunication have left some families wary. These concerns underscore a real risk that the quality seen in many care moments may not be consistently matched across all days or units.
To decide with confidence, couples and families should pursue concrete, current information that aligns with their loved one's goals. A candid discussion about nurse-to-patient ratios, daily direct contact persons for updates, and the continuity of PT/OT teams is essential. Prospective residents should verify the availability of on-site medical oversight, the hospital-to-rehabilitation handoff process, and how quickly concerns are escalated and resolved. If long-term living is the aim, inquire about daily living supports, nutrition adequacy, and opportunities for meaningful activity that fit the resident's interests and cognitive needs. A on-site tour paired with conversations with current residents and their families can illuminate whether the atmosphere and routines will truly match expectations.
Overall, Carmel Richmond is a compelling choice for families prioritizing a robust rehab pipeline and a nurturing care environment, especially when continuity of staff and transparent family communication matter most. It is less ideal for those who demand near-perfect staffing reliability, constant proactive medical oversight, or strict protection against every safety risk. When the objective is to restore function and return home with confidence, the center can deliver real progress and authentic compassion. The prudent path involves thorough due diligence: arrange multiple visits, speak with floor managers and therapy coordinators, and obtain a detailed treatment plan with measurable goals before transitioning a loved one into care.
300 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Newark International (8 miles away) John F Kennedy International (17 miles away) LaGuardia (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation & parkingTransportation and parking are vital for seniors as they offer access to essential services, activities, and social interactions. Reliable transportation options can help seniors maintain independence, stay connected within their community, and enjoy a higher quality of life. Additionally, convenient parking facilities ensure that seniors can easily access necessary resources and amenities without added stress or difficulty. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Physical therapyPhysical therapy is essential for seniors to maintain and improve their mobility, strength, and overall quality of life. It helps reduce pain, prevent falls, and enhance independence in daily activities. By promoting movement and function, physical therapy can help seniors stay active, healthy, and engaged in their communities.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation. HindiHindi language services are important for seniors in senior living communities because they cater to their cultural and linguistic needs, helping them feel more comfortable and connected. This can enhance communication, socialization, and overall well-being for Hindi-speaking seniors. ItalianItalian cuisine and culture are important for seniors because they offer a sense of tradition, community, and connection to their heritage. Familiar foods and activities can provide comfort and nostalgia, promoting overall well-being and quality of life for older adults. Additionally, Italian cuisine is often associated with health benefits such as Mediterranean diet which can help seniors maintain optimal health in their later years. RussianRussian language and cultural programs are important for seniors in senior living communities because they help residents maintain their cultural identity, connect with others who share their background, and engage in activities that are meaningful to them. These programs can improve seniors' mental and emotional well-being, enhance their sense of belonging, and make their overall living experience more fulfilling. SpanishSpanish is an important language for seniors because it allows them to communicate effectively with caregivers, medical professionals, and others in their community who may speak Spanish as their primary language. It also provides opportunities for cultural enrichment and social connections.Carmel Richmond Healthcare And Rehab Center in Staten Island, NY offers a wide range of amenities and care services to provide a comfortable and fulfilling assisted living experience for its residents. The center features a beauty salon, where residents can enjoy grooming and pampering services. Cable or satellite TV is available in each room for entertainment purposes. Community operated transportation is provided for residents to conveniently access nearby locations.
Residents can utilize the computer center to stay connected with their loved ones or engage in online activities. The dining room offers restaurant-style dining with delicious and nutritious meals prepared and served by the staff. For physical fitness, there is a fitness room available for exercise and wellness activities.
The center provides fully furnished rooms with private bathrooms to ensure privacy and comfort for residents. Housekeeping services are also offered to maintain cleanliness and tidiness.
For recreation, there is a gaming room and a small library where residents can relax, socialize, or indulge in their favorite hobbies. Outdoor space is available for residents to enjoy fresh air and nature.
Move-in coordination services are offered to assist new residents in transitioning smoothly into their new home. Transportation arrangements, both medical and non-medical, are provided for convenience and accessibility.
The wellness center provides 24-hour call system assistance as well as 24-hour supervision to ensure the safety and well-being of the residents. Assistance with daily living activities such as bathing, dressing, transfers, meal preparation, medication management, and special dietary restrictions is readily available.
Residents can benefit from mental wellness programs that promote emotional well-being. Physical therapy services are provided on-site to enhance mobility and improve overall health.
Concierge services are offered along with fitness programs, planned day trips, resident-run activities, and scheduled daily activities to keep residents engaged and entertained.
The staff at Carmel Richmond Healthcare And Rehab Center speaks multiple languages including Hindi, Italian, Russian, Spanish for effective communication with diverse resident backgrounds.
With several cafes, parks, pharmacies, restaurants, and transportation options nearby, residents have easy access to various amenities and services in the surrounding area. Additionally, there are theaters nearby for residents to enjoy entertainment outside of the assisted living community. Overall, Carmel Richmond Healthcare And Rehab Center strives to provide a comfortable and enriching environment for its residents.
Carmel Richmond Healthcare And Rehab Center is located at 88 Old Town Road, Staten Island, NY 10304 in Richmond County, New York
Carmel Richmond Healthcare And Rehab Center on seniors.fyi includes 10 photos including images showing interior, decor, outdoor, trees, bathroom, office, wheelchair, waiting area, and more.
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Interior
Outdoors
Decor
Building
Trees
Bathroom
Lobby
Hallway
Plant
