Carmel Richmond Nursing Home in Staten Island, NY

Pros

• The care is excellent and highly recommended.
• The staff and nurses are compassionate, attentive, and treat residents with dignity.
• The environment is clean, cheerful, and feels like home.
• Communication with families is excellent; staff are approachable and responsive.
• The rehab team is dedicated and helps residents regain independence.
• The facility is well run, with caring and professional staff who go above and beyond.
• The care team treats residents like family, providing personalized, respectful care.
• Families express gratitude and peace of mind because their loved ones are in capable, warm hands.

Cons

• One reviewer describes Carmel Richmond PACE as a nightmare disguised as a care facility, alleging neglect and a profit-driven approach that erodes dignity.
• Another reviewer states the staff are poorly trained, management is toxic, and accountability does not exist.
• A reviewer warns to avoid this facility altogether, calling it a disgrace and urging families not to trust heartless staff with loved ones.
• Multiple accounts describe severe understaffing, with nurses and aides overwhelmed and residents left without timely care.
• Families report unsafe conditions and poor communication, including delays in medications and late recognition of infections like pneumonia and UTIs.
• Reviewers allege a culture of disrespect, including jokes about death and mocking families, and a "warehouse" atmosphere rather than healthcare.

Review

Carmel Richmond Nursing Home is best suited for families that prize a warm, relationship-focused culture and a strong rehabilitation track record. The community consistently earns praise for compassionate staff, clean and home-like surroundings, and a rehab program that many families credit with meaningful progress. It works particularly well for short-term rehab where residents can benefit from hands-on therapists, responsive nursing, and a staff that treats residents with dignity and personal attention. Those who need highly centralized medical governance, around-the-clock physician oversight, or a campus with the most modern facilities may want to consider alternatives.

The strongest positives lie in the day-to-day caregiving atmosphere and the rehabilitation emphasis. Families repeatedly highlight staff who feel like extended family, the accessibility of nurses and aides, and a therapy team that commits to meaningful goals. The environment is described as clean, welcoming, and surprisingly home-like, with continuous signs of activity and social engagement. Communication with families is frequently cited as excellent, with updates and availability that give families confidence that a loved one is safe and well cared for. The facility's dual focus on short-term rehab and long-term support, plus a capable medical team, makes it a compelling option for many.

But the experience is not uniformly smooth, and the downsides matter. A recurring thread across reviews is inconsistent staffing levels, which in some cases translates to delays in assistance, gaps in monitoring, and uneven attention to medical needs. Several accounts describe alarms not being heard, meals delayed or mishandled, and situations where symptoms or discomfort were not promptly escalated to clinicians. There are also pointed, negative narratives about medical oversight and communication, with families reporting lapses in medication management, delays in diagnoses, and serious infections that could have been avoided with timelier intervention. These reports create a real variability in quality that families must weigh carefully.

Those trade-offs matter because the pros and cons tilt differently depending on the resident's needs. For someone who prioritizes a compassionate, person-centered rehab experience and a homey environment, the positives can far outweigh the concerns, especially if therapy is intense and well-coordinated and family members receive transparent, frequent updates. However, for families seeking rock-solid day-to-day clinical certainty, routine comprehensive monitoring, or a consistently staffed campus at every shift, the negatives cannot be ignored. The range of experiences suggests that outcomes may hinge on which floor a resident is on, which staff are on duty, and how actively families advocate for timely care.

Practical decision steps can help tilt the odds toward a favorable outcome. Prospective families should request candid discussions with floor leadership, the nurse manager, and the rehab team to understand staffing patterns, response times, and the typical therapy schedule. Inquire specifically about patient-to-staff ratios, the on-call doctor availability, and how medications are tracked and reconciled during transitions. For rehab, confirm daily therapy hours and the ability to tailor programs to a resident's goals, rather than a one-size-fits-all approach. For long-term residents or those with complex needs, probe safety procedures, fall prevention measures, and how dehydration, infections, or respiratory symptoms are monitored and escalated.

Ultimately, Carmel Richmond stands out as a top option on Staten Island for families who value a compassionate, engaging environment and a rehab-centric model of care, with a track record of positive outcomes when staffing aligns with resident needs. It is a strong recommendation for short-term recovery and for families who will actively participate in care planning and ongoing communication. Those who have experienced or are sensitive to staffing fluctuations, or who require constant physician-level oversight and consistently streamlined operations, should approach with careful due diligence and consider visiting competing options to compare staffing stability, oversight protocols, and campus resources before making a final commitment.

This part of Staten Island, New York offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. The neighborhood boasts several parks such as Clove Lakes Park and Silver Lake Park, providing opportunities for outdoor activities and relaxation. There are also numerous dining options available, ranging from casual cafes like Starbucks to more upscale restaurants like L & B Spumoni Gardens. In terms of healthcare, there are multiple pharmacies and medical facilities in close proximity, ensuring easy access to essential services. Additionally, the area is well-connected in terms of transportation with several MTA subway stations nearby, making it convenient for seniors to travel around the city. Overall, this part of Staten Island provides a vibrant and accessible community for senior living.

Parks

• Clove Lakes Park (1.7 miles)
• Silver Lake Park (2.3 miles)
• Silver Lake Park Tennis Courts (2.3 miles)
• Great Kills Park (2.4 miles)
• Clove Lakes Park Playground (2.7 miles)
• Sunset Park (5.7 miles)
• Stephen R Gregg Bayonne Park (6 miles)

Restaurants

• Precious Island Dim Sum (2 miles)
• Heartland Bagels (3.9 miles)
• L & B Spumoni Gardens (5.7 miles)
• Coney Island Brewing Co (5.8 miles)
• Nathan's Famous (5.9 miles)
• """"""Nathan's Famous"""""" (6 miles)
• Ruby's Bar & Grill (6 miles)

Cafes

• Starbucks (2.1 miles)
• Starbucks (2.5 miles)
• Starbucks (4.1 miles)
• Judy's (5.9 miles)
• East One Coffee Roasters (7.7 miles)
• Dunkin (8 miles)

Theaters

• Alamo Drafthouse Staten Island (2.3 miles)
• AMC DINE-IN Staten Island 11 (4.1 miles)
• 2198 Amc Jersey Garden (6 miles)

Pharmacies

• CVS Pharmacy (2.3 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (4 miles)
• Target Pharmacy (4.3 miles)
• Rite Aid (4.4 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (4.7 miles)

Physicians

• Leading Lasik Center (3.7 miles)
• Costco Optical (6 miles)
• AdvantageCare Physicians (6.1 miles)

Transportation

• MTA Subway - 59th St (5 miles)
• MTA Subway - Bay Parkway (5.8 miles)
• MTA Subway - Coney Island/Stillwell Ave (5.9 miles)
• MTA Subway - 36th St (6.1 miles)
• MTA Subway - W 8th St/NY Aquarium (6.1 miles)
• MTA Subway - Sheepshead Bay (7.2 miles)
• MTA Subway - 4th Ave/9th St (7.4 miles)

Hospitals

• NYU Langone Hospital Brooklyn (5.1 miles)
• Maimonides Medical Center (5.7 miles)
• NewYork-Presbyterian Brooklyn Methodist Hospital (7.7 miles)