Carmel Richmond Nursing Home

Pros

• The care was excellent.
• Staff and nurses were compassionate and great.
• It is the best nursing home in NYC.
• The environment is always clean, cheerful, and feels more like a home than a facility.
• Communication with families is excellent.
• The rehab department really helped.
• The recreation team is phenomenal.
• The doctors are always available, knowledgeable, and kind.
• The nursing team is attentive, professional, and consistently goes the extra mile to ensure residents feel comfortable, safe, and respected.
• Carmel Richmond Nursing Home is a wonderful place with a clean facility and truly amazing staff.

Cons

• He lost almost 15 pounds because the food was that bad.
• The bell to call for help was inaudible and ineffective.
• The doctor was rude and talked down to the family.
• He fell and no one knew how long he had been down.
• The facility is severely understaffed.
• The review warned to avoid the facility at all costs.
• It was described as a nightmare disguised as a care facility.
• What they advertised as compassionate care is described as a profit machine.
• The staff were poorly trained, management toxic, and accountability nonexistent.
• Complaints were brushed off and concerns ignored, making families feel like they were the problem.
• There were jokes about participant deaths, with families being muted or mocked.
• HR protects management rather than residents or families.
• The facility was described as unsafe.

Review

The collection of experiences surrounding Carmel Richmond Nursing Home and ArchCare PACE on Staten Island reads like a tale of two ends of the care spectrum. Across many reviews, the prevailing tone is one of gratitude for warmth, attentiveness, and a sense of home, with a smaller but pointed set of critiques that remind readers that even well-regarded facilities can falter. Taken together, the testimonies sketch a picture of a place that, for many families, provides compassionate, comprehensive care - and for others, serves as a cautionary tale about what can go wrong when staffing, communication, and accountability aren't up to task.

A strong majority of reviewers describe the care as genuinely excellent. Grandmothers and grandfathers alike are praised for short-term rehab that is attentive, respectful, and patient. Families repeatedly note staff and nurses who treat residents with dignity and compassion, turning what could be sterile routines into supportive, human-centered experiences. The environment is described as clean and cheerful, often feeling more like a home than a facility, which matters deeply to families seeking comfort and familiarity during difficult transitions. In many cases, families say that the care they observe goes beyond basic duties, highlighting a level of attentiveness that makes the whole family feel seen and heard.

Communication stands out as a defining strength for many who sing the facility's praises. Reviewers emphasize that families are kept informed and that staff are approachable and responsive when questions arise. The sense of peace that comes from knowing a loved one is safe, comfortable, and genuinely cared for is repeatedly cited as a major reassurance - something that makes the day-to-day realities of rehab or long-term care easier to weather. In scenarios where rehab is involved, families note that the rehab department can be a standout, with physical therapy described as particularly effective and the overall rehab experience contributing positively to a resident's well-being and recovery trajectory.

Several recurring names appear as symbols of the facility's strengths. Sarina, the unit manager, is singled out for praise for being the kind of supportive leader who makes families feel heard and residents feel valued. The recreation team, including Ryan, is highlighted for their ability to engage residents - creating a sense of community and belonging that goes beyond routine care. Dr. Lazzara is described as approachable and considerate, especially on the medical side of things, while Tracey in dietary is recognized for going above and beyond on the fourth floor. Across floors and roles, the testimonials consistently point to a culture of respect, collaboration, and genuine care that seems to permeate daily operations.

Longer-term residents and their families often speak with particular gratitude about the consistency and depth of staff engagement. Several reviews note years-long stays, either for rehab or long-term care, with the same teams providing ongoing dedication and personal attention. The message is clear: when teams form genuine relationships with residents and families, care deepens, routines improve, and even challenging medical or rehabilitation journeys can feel manageable because residents are treated like people first.

Yet the picture is not uniformly rosy. A substantial cautionary voice appears in a strongly worded critique that explicitly urges readers to avoid ArchCare PACE or Carmel Richmond. This account casts the facility as a nightmare in disguise - described as a profit-focused operation where dignity and humanity supposedly disappear the moment admissions papers are signed. The reviewer claims neglect, indifference, and excuses from staff, with management labeled toxic and accountability nonexistent. Complaints, the narrative continues, are brushed off, HR is depicted as protecting its own, and there is alleged culture among supervisors that mocks or de-emphasizes residents' welfare. The critique goes further to allege unsafe conditions, such as a resident who fell and was not promptly assisted, a bell that could not be heard, and a doctor who was rude to family members. Food quality is disparaged, medications were allegedly mishandled, and understaffing is described as a core problem that compounds the risks and reduces the quality of care. Taken together, the review paints a stark contrast to the other testimonials and serves as a warning to prospective families to perform careful due diligence before choosing the facility.

These opposing perspectives underscore an important reality about long-term and post-acute care: outcomes are highly dependent on day-to-day realities like staffing levels, effective communication, and accountability structures. For many families, Carmel Richmond delivers on its promise of compassionate care, clean environments, and a home-like atmosphere. For others, there are serious concerns that prompt a decision to look elsewhere. The consistently positive narratives emphasize the human touch - the staff's willingness to engage, the clear channels of family communication, and the sense that residents are treated with respect, kindness, and individualized attention. The negative account, though singular in its vocal intensity, serves as a reminder that when those elements are missing, the experience can quickly become distressing.

In the end, Carmel Richmond Nursing Home and ArchCare PACE appear to be places capable of excellent, family-centered care, but they also reveal the risk of what can happen when operations drift from that mission. The abundant praise - whether it's for a unit manager like Sarina, a caregiver who remembers a resident's preferences, or a doctor who keeps families informed - highlights a model of care that many families want to support and replicate. At the same time, the warning about neglect, mismanagement, and unsafe conditions stands as a stark counterpoint that should prompt prospective families to investigate current staff ratios, check recent inspections and reviews, and, if possible, visit in person to observe how care is actually delivered day to day. The overall message is nuanced: there are clear strengths and undeniable warmth in many experiences, but vigilance and thorough evaluation remain essential when selecting a facility for a loved one.

This part of Staten Island, New York offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. The neighborhood boasts several parks such as Clove Lakes Park and Silver Lake Park, providing opportunities for outdoor activities and relaxation. There are also numerous dining options available, ranging from casual cafes like Starbucks to more upscale restaurants like L & B Spumoni Gardens. In terms of healthcare, there are multiple pharmacies and medical facilities in close proximity, ensuring easy access to essential services. Additionally, the area is well-connected in terms of transportation with several MTA subway stations nearby, making it convenient for seniors to travel around the city. Overall, this part of Staten Island provides a vibrant and accessible community for senior living.

Parks

• Clove Lakes Park (1.7 miles)
• Silver Lake Park (2.3 miles)
• Silver Lake Park Tennis Courts (2.3 miles)
• Great Kills Park (2.4 miles)
• Clove Lakes Park Playground (2.7 miles)
• Sunset Park (5.7 miles)
• Stephen R Gregg Bayonne Park (6 miles)

Restaurants

• Precious Island Dim Sum (2 miles)
• Heartland Bagels (3.9 miles)
• L & B Spumoni Gardens (5.7 miles)
• Coney Island Brewing Co (5.8 miles)
• Nathan's Famous (5.9 miles)
• """"""Nathan's Famous"""""" (6 miles)
• Ruby's Bar & Grill (6 miles)

Cafes

• Starbucks (2.1 miles)
• Starbucks (2.5 miles)
• Starbucks (4.1 miles)
• Judy's (5.9 miles)
• East One Coffee Roasters (7.7 miles)
• Dunkin (8 miles)

Theaters

• Alamo Drafthouse Staten Island (2.3 miles)
• AMC DINE-IN Staten Island 11 (4.1 miles)
• 2198 Amc Jersey Garden (6 miles)

Pharmacies

• CVS Pharmacy (2.3 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (4 miles)
• Target Pharmacy (4.3 miles)
• Rite Aid (4.4 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (4.7 miles)

Physicians

• Leading Lasik Center (3.7 miles)
• Costco Optical (6 miles)
• AdvantageCare Physicians (6.1 miles)

Transportation

• MTA Subway - 59th St (5 miles)
• MTA Subway - Bay Parkway (5.8 miles)
• MTA Subway - Coney Island/Stillwell Ave (5.9 miles)
• MTA Subway - 36th St (6.1 miles)
• MTA Subway - W 8th St/NY Aquarium (6.1 miles)
• MTA Subway - Sheepshead Bay (7.2 miles)
• MTA Subway - 4th Ave/9th St (7.4 miles)

Hospitals

• NYU Langone Hospital Brooklyn (5.1 miles)
• Maimonides Medical Center (5.7 miles)
• NewYork-Presbyterian Brooklyn Methodist Hospital (7.7 miles)