Richmond Center For Rehab And Specialty Healthcare in Staten Island, NY
Save91 Tompkins Avenue, Staten Island, NY 10304
For more information about senior living options: (844) 490-3973
The Richmond Center is described as an excellent facility with top-notch staff who put patients first. Tania, the patient advocate, is described as wonderful and clear in answering questions. Aaron, the assistant administrator, is highly regarded for being helpful and available. Iris Goldstein and her rehab team gave a patient the confidence to walk again. The nursing and rehab at Richmond are considered among the best in New York. The staff are cheerful, skilled, and dedicated to making residents feel comfortable. The facility is praised for being very clean, safe, and well-maintained. CNAs at the center are praised for taking great care of residents and going above and beyond.
The staff do not care about their patients; their priority is money. The facility is dirty, poorly maintained, and not up to safety standards. The phones are never answered and messages go unreturned. Residents are malnourished and not properly fed. Patients are left in bed all day with no rehabilitation or attention. The center is severely understaffed and care is inconsistent. The center should be shut down due to neglect and unsafe conditions. Residents' belongings are lost or stolen, violating their privacy. The administration does not provide timely updates to families.This community is best suited for families seeking aggressive rehabilitation and mobility-focused progress, particularly when a beloved one can benefit from hands-on physical therapy that can restore independence. It works best for seniors who are ready to engage in structured therapy and who can tolerate a wide range of daily care quality, with family members prepared to stay closely involved. Those requiring consistently flawless daily care, transparent ongoing communication, and a consistently spotless safety record should consider alternatives.
On the upside, Richmond Center has earned praise for its rehabilitation staff and the personal connections some residents form with caregivers. Positive feedback frequently highlights therapists and rehab personnel who push progress, and several reviews point to specific caregivers - names like Iris in therapy and Tania as a patient advocate - as standouts who deliver attentive, informative support. Others emphasize that the facility can feel like a home away from home when the unit staff behave with warmth and dedication, and that the overall atmosphere on certain shifts is marked by competence and genuine concern for residents' well-being.
However, the most consequential concerns run deep, and they repeatedly color the overall experience. A sizable body of reviews describes persistent communication gaps, with phones that aren't answered and front-desk delays that leave families in the dark about a loved one's status. Reports of neglect or insufficient daily care - ranging from meals and hygiene to timely assistance with basic needs - appear across several posts, sometimes culminating in transfers to hospital settings or outright dissatisfaction with the level of attention given. Structural and environmental complaints also surface, including outdated facilities, malfunctioning equipment, and, in some cases, troubling odors or cleanliness issues. These factors create real risk for families weighing placement decisions.
The strong rehabilitation credentials do not fully neutralize the main drawbacks. For families prioritizing long-term daily safety and consistent service, the negatives can overwhelm the positives: if call-bell responses are slow, if meals arrive cold, if rooms and common areas feel unkept, or if families fear that personnel variability will leave a loved one undersupervised, the gains made in therapy may not justify the ongoing daily concerns. In short, the beneficial therapy outcomes can be offset by reliability and safety gaps that persist across shifts or units, making this center a mixed equation rather than a guaranteed solution.
Prospective residents and families should approach with a concrete due-diligence mindset. Before placement, demand a transparent tour of multiple units, ask for recent quality and safety metrics, and verify the specific therapists and aides assigned to a loved one. Establish a written care plan with explicit response times for call bells, medication administration, and daily hygiene needs. Request direct contact with a case manager and a point person in administration to address concerns promptly, and insist on a clear escalation path if issues arise. Be prepared to observe mealtime service, housekeeping cleanliness, and the pace of therapy sessions; these elements often predict the day-to-day experience more reliably than glossy marketing materials.
Ultimately, Richmond Center presents a bifurcated reality: exceptional rehab potential lives beside serious daily-care and communication risks. For families prioritizing meaningful mobility gains and willing to supervise care closely, it can be a viable option, especially when trusted caregivers and therapists are engaged and consistent. For those who cannot tolerate inconsistent daily care, unanswered inquiries, or seemingly recurrent safety concerns, substantial alternatives exist that promise steadier oversight and a more predictable environment. A clear, informed decision rests on balancing the hope of strong rehabilitation against the reality of variable day-to-day care.
372 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Newark International (7 miles away) LaGuardia (15 miles away) John F Kennedy International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Richmond Center For Rehab And Specialty Healthcare in Staten Island, NY is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The center boasts a beauty salon for residents to pamper themselves and stay looking their best, as well as cable or satellite TV for entertainment. Community operated transportation is available for outings and appointments, while a computer center allows residents to stay connected with loved ones or explore the online world.
Meals are served in a beautiful dining room with restaurant-style dining, offering delicious and nutritious options prepared by the center's staff. Additionally, there is a kitchenette available for those who prefer to prepare their own meals. Housekeeping services ensure that the living spaces are always clean and tidy.
For recreation and relaxation, there is a fitness room equipped with exercise equipment and a gaming room for some friendly competition. A garden and outdoor space provide a serene environment to enjoy nature and take walks. The small library offers a quiet place for reading or studying.
Residents can easily make use of telephone services and Wi-Fi/high-speed internet throughout the community. Move-in coordination is provided to assist with the transition into the center.
To ensure safety and support, there is a 24-hour call system in place along with 24-hour supervision. Trained staff members assist with activities of daily living such as bathing, dressing, transfers, and medication management. Special dietary restrictions such as diabetes diet are accommodated.
In terms of activities, concierge services are available to cater to individual preferences. Fitness programs keep residents active while planned day trips offer opportunities for exploration outside the community. Resident-run activities promote socialization among peers while scheduled daily activities provide structure.
The Richmond Center For Rehab And Specialty Healthcare benefits from its location near several amenities in Staten Island. There are 3 cafes, 9 parks, 5 pharmacies, 2 physicians' offices nearby for easy access to healthcare, 2 restaurants for dining options, and 2 transportation options available. Additionally, there is a theater nearby for residents to enjoy cultural experiences. Two hospitals in the vicinity provide peace of mind in case of medical emergencies.
Overall, the Richmond Center For Rehab And Specialty Healthcare offers a comprehensive and enriching assisted living experience for individuals seeking comfort, support, and an active lifestyle.
Richmond Center For Rehab And Specialty Healthcare is located at 91 Tompkins Avenue, Staten Island, NY 10304 in Richmond County, New York
Richmond Center For Rehab And Specialty Healthcare on seniors.fyi includes 5 photos including images showing interior, physical therapy, healthcare, lobby, artwork, decor, gazebo, outdoor, and more.
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