510 Fifth Avenue, Owego, NY 13827
For more information about senior living options: (866) 208-4318
Overall Review of River View Rehabilitation And Nursing Care Center
Pros
The entire staff has been nothing short of wonderful to our mom, as well as the other residents.- The staff is super nice and helpful.
- The place is really clean, the nurses are wonderful, and the therapy department worked really hard to get my husband home in the shortest amount of time possible.
- They are starting to modernize and clean the place up. The staff is so helpful.
- River View staff was very nice and made sure that all of our questions were answered.
- The facility is fresh and clean.
- The rehab staff are highly trained and exceptionally knowledgeable.
- The food is delicious and appetizing.
- The activities are fun and exciting.
Cons
The place is dirty and the staff is rude, and the administration does nothing when concerns are turned in. - Multiple staff have been caught smoking weed on breaks in the parking lot and smoking vapes inside the facility while on the clock.
- They lost my sister's partial plate, clothes, blankets, etc., and showed no concern about it.
- The social worker and other staff do not return phone calls and tell you what you want to hear, not being gentle with patients.
- There is much rudeness and abuse toward residents by aides, and residents can be finished if an aide takes a dislike to them.
- There is not enough staff; long hours, lousy pay, no respect, leading to poor care.
Review
River View Rehabilitation And Nursing Care Center in Owego, NY is best suited for families pursuing a rehabilitation-focused stay where the emphasis is on getting a loved one back home, supported by a clean, modern environment and an active therapy program. The property has been described as fresh and well-maintained, with recent remodeling and a setting that feels inviting to patients and their families. For those who prioritize aggressive therapy, clear daily updates, and staff who are willing to mobilize a plan to return someone to independence, this facility offers a compelling combination of therapy strength and environmental polish.
At the same time, this community is not the obvious choice for families whose primary concern is long-term security and consistently respectful daily care. A sizable portion of the reviews highlight significant red flags: reports of rude interactions, insufficient staffing, and administration that does not reliably follow up on concerns. There are claims of items getting lost and a sense that some problems are not addressed promptly. For families needing a steady, predictable long-term living environment with transparent accountability, these inconsistencies should trigger serious caution and a careful, perhaps broader search.
The strongest pro argument rests on the rehabilitation and therapy pipeline. Several reviews praise therapists for their expertise and persistence, with stories of real progress toward returning home. The nursing staff is repeatedly described as capable and attentive, and the facility’s cleanliness and ongoing updates reassure families during the rehab journey. In a best-case frame, the combination of skilled rehab, good communication with families, and a renewed, cleaner campus can translate into shorter hospital stays and safer transitions back to home life. Those factors can meaningfully offset travel-time and logistical stress for short-term post-acute needs.
However, the cons are real and weighted. Staffing levels and morale appear to be inconsistent, and where care lapses occur, they are attributed not to the front-line care team alone but to broader administrative and organizational shortcomings. Several reviews recount frustrations with responsiveness, follow-through, and accountability, including instances where concerns were not addressed or items were mishandled. Noise and disruption from remodeling also show up in several accounts, which can impact sleep and overall comfort for residents during recovery or long-term stays. Taken together, these patterns temper the otherwise strong rehab reputation and demand a careful, supervised approach to placement.
For families facing this decision, practical due-diligence steps are essential. Plan a couple of visits at different times to observe how staff interact with residents, how questions are handled, and whether the daily routine aligns with expectations for care. Ask to speak with both therapy leadership and the administrator, and request current data on staff-to-resident ratios, turnover, and any active improvement plans. Request a tour that includes the therapy gym, dining areas, and resident rooms when possible, and seek to talk with several current residents or family members about ongoing day-to-day experiences. Ensure there is a clear grievance process and a commitment to timely communication; insist on concrete points of contact for different needs (medical updates, billing, activities).
Alternatives should be on the radar for anyone with heightened sensitivity to long-term consistency and administration. Other local facilities may offer steadier staffing, stronger problem-resolution protocols, or a track record of fewer disruptions to residents’ daily lives. If the priority is ongoing, predictable care and strong administrative oversight rather than a best-case rehab outcome, exploring a few other options in the area is prudent. River View can still be a solid fit for the right patient and family, but it warrants careful vetting against a backdrop of both high praise and pronounced caution.
Bottom line: for families whose main objective is effective short-term rehab with honest, frequent family updates, River View provides a credible path forward, especially when complemented by diligent oversight and an active family presence. for long-term living where steady, well-managed daily care is non-negotiable, consider other options first or use River View only after confirming robust staffing stability, clear accountability mechanisms, and a proven plan to protect resident dignity and belongings. The decision should hinge on the specific care trajectory, the family’s capacity to supervise care, and the facility’s demonstrated willingness to address concerns promptly and transparently.
77 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Binghamton Regional (15 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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