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4.2 from 31 reviews
5 stars
22
4 stars
2
3 stars
2
2 stars
0
1 stars
5
Overall Review of Trustees Of Eastern Star Hall & Home Of The N Y S
common20 reviews mention this
Staff dedication shows up in reviews
Residents and families repeatedly describe attentive, caring staff who communicate and respond.
Across reviews, families describe staff as friendly, helpful, and dedicated to residents, including nurses and CNAs. Several mention warm, welcoming interactions and feeling heard, with staff treating people well and keeping care organized. A few reviews are sharply negative about staff morale or individual experiences, including complaints about culture and communication, so experiences arenât uniformly positive.
common10 reviews mention this
Cleanliness is a frequent theme
Many reviewers emphasize a spotless, well-maintained facility and housekeeping.
Many reviews describe the building as clean and well kept, with staff and housekeeping doing a strong job. Multiple writers mention an immaculate facility or spotless conditions. At the same time, some negative reviews report filthy or unclean rooms and bathrooms in specific circumstances, which suggests cleanliness can vary by unit or visit.
common6 reviews mention this
Private rooms and private showers
Several reviews highlight private rooms, including private showers.
Reviewers often call out the private room setup, and some specifically mention private showers. Families also connect the privacy feature with feeling at home for their loved one. While the positives are clear, other reviews focus on care quality or cleanliness instead of room details.
common3 reviews mention this
Food and meals earn mixed praise
A few residents and families mention the quality of meals and food service.
Some reviewers say their loved one had no complaints about the food, while others mention meals being thoughtfully prepared. A small number of reviews also bundle dining with daily care and activities when describing their overall experience. Because only a few reviews talk about food directly, itâs supportive but not the dominant theme.
differentiator2 reviews mention this
Rehab and daily care are central
The community is used for skilled nursing and rehab, and reviewers discuss day-to-day care outcomes.
Several reviews are written from the perspective of families placing a loved one for short-term rehab or long-term care. Others describe day-to-day care and overall support as part of what influenced their comfort with the facility. The structured care profile aligns with a skilled nursing facility use case, which fits how families describe the purpose of the stay.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
86 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Hospitals
Central New York Psychiatric Center (2.1 miles)
Faxton-St Luke's Healthcare (4.1 miles)
St Lukes-Memorial Hospital Center - Faxton-St Lukes Healthcare (5.6 miles)
Faxton St Luke's Healthcare: St Luke's Campus (5.6 miles)
Mohawk Valley Psychiatric Center (5.9 miles)
Utica Psychiatric Center (5.9 miles)
Faxton X-ray Department (6.5 miles)
Restaurants
Boulevard Diner (3.6 miles)
Burger King (4.1 miles)
Knuckleheads Brewhouse (4.4 miles)
Burger King (4.6 miles)
McDonald's (4.6 miles)
Taco Bell (4.7 miles)
Symeonâs (4.7 miles)
Pharmacies
Rite Aid (3.7 miles)
Langdon's Apothecary (3.8 miles)
Kinney Drugs (4 miles)
Medicine Shoppe (4.8 miles)
Walgreens (4.9 miles)
Rite Aid (4.9 miles)
Hannaford Pharmacy (5.3 miles)
Physicians
Adirondack Community Physicians: Whitesboro Medical Office (4.1 miles)
Empire Orthopedic Laboratories (4.9 miles)
Griffiss Eye Surgery Center (4.9 miles)
Valley Dental (5 miles)
Donald Mitchell Veteran's Affairs Outpatient Clinic (5.2 miles)
Trustees Of Eastern Star Hall & Home Of The N Y S on seniors.fyi includes 3 photos including images showing lighting, decor, healthcare, interior, and more.
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Trustees Of Eastern Star Hall & Home Of The N Y S photos
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