Charles T Sitrin Health Care Center

Pros

• The physical and occupational therapy at Sitrin Health Care Center are very good at getting people back on their feet and doing things.
• The nursing staff is good, providing a choice of meals and trying to get residents to eat something they like.
• The facility has beautiful, well-kept lawns and many trees.
• The physical and occupational departments are great and amazing.
• The therapy teams at Sitrin Health Care Center are excellent.
• The staff members were super friendly and provided testing kits for COVID-19 before admission.
• Some of the aides and on-duty nurses at Sitrin Health Care Center were absolutely wonderful.
• The physical/occupational departments are great, amazing.
• The physical and occupational therapy teams at Sitrin Health Care Center are both excellent.
• The aides at Sitrin Health Care Center do their job decently.

Cons

• "The billing department is incompetent and never responded to our several attempts to clear up this matter."
• "Caused malnutrition, rudest uncaring staff, terrible food, refusal to walk the patient out of laziness."
• "They force patients to be wheeled 23 hours a day except in physical therapy."
• "Scary place, rudest, uncaring, lying staff."
• "So sad when you visit a friend there that there is no staff around. Where is the concern and caring? Certainly not at Sitrin."
• "Terrible experience. Nobody knows what's going on so trying to get anything done is impossible."
• "The head of nursing is rude and has told me several untrue things when she tries to worm her way out of things."
• "The food isn't fit for human consumption; even something simple like providing whole grain bread instead of bleached flour bread was too big a request."
• "The staff members quit so frequently that there were new aides in there every week."
• "My mom disliked her stay at this facility... Her living conditions weren't the best... She was forced to sit around and watch television."

Review

Sitrin Health Care Center is a facility that offers rehabilitation services, specifically physical and occupational therapy. Many reviewers praise the quality of these therapies, stating that they are effective in helping patients regain their mobility and independence. The nursing staff also receives positive feedback for their competence and dedication.

When it comes to meals, reviewers mention that while there may be some mistakes in getting the orders exactly right, the staff tries their best to provide choices that patients enjoy. There are also alternatives available for those who prefer different options. However, there are some comments about staffing shortages at times, which can impact the level of assistance provided.

Due to COVID-19 restrictions, some activities have been limited at Sitrin Health Care Center. However, services such as hair appointments and manicures are still offered. Books are available for reading, and the gym is primarily used by the therapy department. Reviewers appreciate the daily cleaning of rooms.

One reviewer shares a negative experience regarding billing and communication with the facility. They claim to have received a collections notice for a bill they were never sent and even had an order to appear in court without any prior contact from Sitrin Health Care Center. They express frustration with the billing department's lack of responsiveness and warn others to be cautious when considering this facility.

Another reviewer expresses disappointment with the overall quality of care at Sitrin Health Care Center. They specifically mention issues related to malnutrition, rude and uncaring staff members, subpar food quality, and resistance from staff when asked for assistance with patients' needs. This reviewer believes that catheters were used out of laziness instead of providing proper care.

One reviewer describes feeling saddened by the lack of staff around when visiting their friend at Sitrin Health Care Center. They express concern about the lack of attention and respect given to elderly residents.

A review disputes information provided by another reviewer regarding management positions at Sitrin Health Care Center but does not provide further details or context.

Another negative review highlights a problematic experience with the facility in 2014. The reviewer mentions difficulties in getting help and addresses various issues such as broken equipment, unhelpful nursing staff, inadequate food, and frequent staff turnovers. They ultimately had to move their loved one from Sitrin Health Care Center due to neglect and lack of attention to detail.

The final review recounts a particularly concerning stay at Sitrin Health Care Center for rehabilitation purposes. Although the physical and occupational therapy teams are commended, the living conditions receive criticism. This reviewer's mother was uncomfortable sharing a small room with another resident, disliked the high temperatures set in the rooms, and found the activities catered toward older individuals. The food is described as lacking flavor with limited options, and the uncomfortable bed affected sleep quality. While some aides were helpful, there were instances of rudeness towards the patient.

In conclusion, while Sitrin Health Care Center receives praise for its rehabilitative therapy programs and certain aspects of care, there are concerns expressed by reviewers regarding billing issues, staff shortages, lack of attentiveness, subpar food quality, uncomfortable living conditions, and occasional rude behavior from staff members. It is important for individuals considering this facility to carefully evaluate these reviews along with other available resources when making an informed decision about their healthcare needs or that of their loved ones.

Physicians

• Adirondack Community Physicians: Washington Mills Medical Office (2.1 miles)
• St Elizabeth Medical Center (2.2 miles)
• Oxford Crossing (2.5 miles)
• Slocum-Dickson Medical Group (2.6 miles)
• Marian Medical Center (2.7 miles)
• Uptown Anesthesia Associates (2.8 miles)
• St Elizabeth Medical Center (2.8 miles)

Restaurants

• Subway (2.1 miles)
• McDonald's (2.1 miles)
• Arby's (2.7 miles)
• McDonald's (2.8 miles)
• Ventura's Restaurant (2.8 miles)
• O'Scugnizzo Pizzeria (3.1 miles)
• Swifty's Restaurant & Pub (3.1 miles)

Cafes

• Debbie's Cafe (2.1 miles)
• Bagel Grove (2.8 miles)
• Joseph Putrello Coffee Barista Bar (3.1 miles)
• Daylight Donuts (3.2 miles)
• Bagg's Square Cafe (3.3 miles)
• Utica Coffee Roasting (3.4 miles)
• Top of the Morning Cafe (4.5 miles)

Pharmacies

• Parkway Drugs (2.1 miles)
• Walgreens (2.4 miles)
• Rite Aid (2.4 miles)
• Walgreens (2.4 miles)
• The Medicine Shoppe (2.5 miles)
• Utica Pharmacy (2.7 miles)
• Walgreens (2.8 miles)

Hospitals

• St Elizabeth Medical Center (2.6 miles)
• St Elizabeth Medical Center (2.7 miles)
• Mohawk Valley Psychiatric Center (2.8 miles)
• Faxton X-ray Department (2.9 miles)
• FAXTON-St LUKE'S HEALTHCARE - FAXTON CAMPUS (2.9 miles)
• Masonic Care Health Facility (3.1 miles)
• Mohawk Valley Psychiatric Center (3.7 miles)

Parks

• F.T. Proctor Park (2.7 miles)

Places of Worship

• Our Lady Of Lourdes Ch (2.8 miles)
• St John The Evangelist (2.9 miles)
• Soul 2 Soul Temple (3 miles)
• Kingdom Ministries Place of Worship/House of Prayer (3.2 miles)

Transportation

• Amtrak (3.4 miles)
• Frankfort-Highland Airport (6B4) (3.9 miles)