Charles T Sitrin Health Care Center in New Hartford, NY
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2050 Tilden Avenue, New Hartford, NY 13413
For more information about senior living options: (844) 490-3973
The physical and occupational therapy are very good here. The nursing staff is good, too. The facility is clean and has an amazing view of the valley. There are books available for reading. They offer a choice of meals with alternates. Gan kavod is a wonderful place to work. Residents enjoy activities and outings at Sitrin. They call families and offer FaceTime with loved ones. It is considered the best rehabilitation center in New York state. There are wonderful, caring workers. The dentists are very nice.
The staff is very inattentive and unprofessional. Contract aides are lazy, bossy, and uncaring, hindering recovery. Residents were forced to use bedpans without doctor orders, causing discomfort and weight-bearing issues. The patient was shamed for urinary incontinence. The food is mushy and nasty. Billing is incompetent and unresponsive, with unexpected collection notices for bills never communicated. Nursing staff are rude and unprofessional; the director of nursing is accused of neglect and dishonesty. The facility looks dirty and treats residents like money signs rather than people. Residents are forced to be wheeled 23 hours a day with little assistance. Valuables such as hearing aids and clothing go missing.This community is best suited for families seeking short- to medium-term rehabilitation with robust physical and occupational therapy, and for residents who prioritize recovery milestones over long-term living comfort. The rehab program often delivers tangible mobility gains: twice-daily therapy sessions, dedicated therapists, and a track record of getting patients back on their feet after hip or knee procedures. The environment supports recovery with clean rooms, accessible gym space, and services like in-room dining and beauty treatments that can ease the rehabilitation routine. When therapy is the priority and family oversight is possible, Sitrin can be a strong choice. It is less compelling, however, for families seeking a consistently seamless long-term care experience or a perfectly predictable daily routine.
Those who may want to consider alternatives include families who require unwavering nursing attentiveness, predictable staffing, and transparent, reliable billing. Across many reviews, the most consistent warning is that daily care quality varies with staffing levels and aides who may be inexperienced or overwhelmed. Families report inconsistencies in bedside care, delayed responses to calls, and even occurrences of staff turnover that disrupt continuity. Discharge planning and social-work coordination also appear to be problematic at times, with miscommunications and missed follow-ups that can complicate transitions. For a resident who will spend months or years in a facility, these patterns can erode trust and predictability.
The strongest pros - exceptional rehabilitation, attentive therapists, and a generally clean, functional setting - sometimes offset the downsides, but not always. When therapy hits its mark, residents regain function quickly, and families reap the payoff in mobility and independence. A subset of staff members is repeatedly praised for compassion and responsiveness, and some residents highlight the accessibility of amenities (hair services, manicures, and social opportunities) that support morale. The physical environment - updates to rooms, a clear pathway to therapy spaces, and visible effort to provide activity options - also helps maintain a positive rehab experience. Taken together, these benefits can outweigh the care gaps during a targeted rehab stay, provided one enters with clear expectations and proactive oversight.
Yet the cons are real and frequently reported. Understaffing and turnover translate into slower responses, reduced one-on-one time, and care gaps that affect dignity and safety (such as missed assistance with basic needs, or rooms left unaddressed for periods of time). Some families describe rude or dismissive interactions, limited caregiver availability, and disorganization in discharge and medication handoffs. Billing problems loom large for a portion of families, with complaints about unclear charges, delayed responses, and even surprise balances after a stay. Long-term living experiences are further complicated by concerns about meal quality, inconsistent food service, and perceived prioritization of revenue over humane, individualized care. These patterns undermine confidence for anyone planning extended residence.
On balance, Sitrin's rehab strengths make it a viable option for recovery-focused stays, while the mixed record on nursing care and administration counsel caution for long-term residency. Positive voices emphasize the care stars of the therapy team, the cleanliness and amenities, and moments of genuine kindness from staff. Negative voices warn that the facility can feel impersonal or fragmented when staffing is stretched, and that administrative processes - especially social work and billing - can falter. Prospective families should weigh the value of aggressive rehabilitation against risks of inconsistent daily care and opaque financial interactions. For some, the calculation will tilt toward rehab-first planning; for others, a facility with a steadier staffing footprint and clearer administrative processes may be preferable.
Decision guidance: approach admission with a concrete plan. Before choosing, request a tour focused on the rehab area and meet the lead physical and occupational therapy staff to understand their cadence, numbers, and weekend coverage. Interview the head nurse or DON about staffing ratios, shift patterns, and how emergencies are managed when aides are stretched thin. Probe discharge planning expectations, verify medication handoffs, and demand a written outline of billing practices, anticipated costs, and what happens if a stay extends or shortens. If long-term residency is the goal, consider facilities with more consistent nursing teams, stronger social-work coordination, and a track record of stable operations. For families comfortable with active oversight and a rehab-centric plan, Sitrin offers meaningful upside; for others, a facility with steadier care continuity and transparent administration may be a wiser fit.
188 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Charles T Sitrin Health Care Center in New Hartford, NY offers a comprehensive range of amenities and care services to meet the needs of its residents. The community features a beauty salon where residents can pamper themselves, and each room is equipped with cable or satellite TV for entertainment. Community-operated transportation is available for residents to easily access nearby attractions or run errands.
For those who enjoy technology, there is a computer center with internet access, as well as Wi-Fi/high-speed internet throughout the community. The dining room provides restaurant-style meals, and residents can also opt for special dietary restrictions if needed. Housekeeping services ensure that living spaces are kept tidy, and move-in coordination helps make the transition into the community seamless.
Residents can enjoy various recreational activities at Charles T Sitrin Health Care Center. There is a fitness room for those who like to stay active and a gaming room for some friendly competition. For relaxation and enjoyment of nature, there is a garden and outdoor space available. Additionally, there is a small library for quiet reading time.
Care services at this assisted living community include 24-hour call system and supervision to ensure that residents' needs are promptly attended to. Assistance with daily activities such as bathing, dressing, and transfers is provided by trained staff members. Residents with diabetes will receive specialized diet management, while medication management ensures proper administration of medications. A mental wellness program supports the emotional well-being of residents.
Transportation arrangements are made both for non-medical purposes as well as specifically for doctor's appointments. A wellness center is also available on-site to promote overall health and well-being.
In the surrounding area, there are numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, hospitals all conveniently accessible for residents and their families to explore or utilize when needed.
Overall, Charles T Sitrin Health Care Center offers a comfortable assisted living community where residents can enjoy an array of amenities, receive top-notch care services and have access to various nearby amenities for their convenience and enjoyment.
Charles T Sitrin Health Care Center is located at 2050 Tilden Avenue, New Hartford, NY 13413 in Oneida County, New York
Charles T Sitrin Health Care Center on seniors.fyi includes 10 photos including images showing landscaping, nature, trees, building, grass, outdoors, outdoor, road, and more.
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