The Pines At Utica Center For Nursing And Rehab
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1800 Butterfield Avenue, Utica, NY 13501
For more information about senior living options: (844) 490-3973
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The Pines staff are always courteous and helpful. The Pines staff are kind and always take residents' concerns seriously. Hanna, the social worker, is praised for never giving up on helping residents. Reece, the 4th floor unit manager, is knowledgeable and caring toward residents. The staff go above and beyond to meet medical needs and ensure residents feel seen and cared for as individuals. The facility is clean, well-kept, and has a peaceful feel. The nurses and aides are highly regarded for their care and professionalism. The Pines at Utica has a welcoming staff and a positive atmosphere. The staff are friendly, professional, and attentive, making visits and stays comfortable. The physical therapy team is amazing and helps residents regain strength efficiently. The Pines provides compassionate, patient-centered care that comforts families. Many families would highly recommend The Pines at Utica for rehabilitation and long-term care.
The Pines is described as horrible for rehab, offering little actual therapy and seeming to prioritize money over patient care. The second-floor rehab area is cited as dirty, with clothing missing and cold food, indicating substandard nursing care. The facility is severely short-staffed, leaving patients without timely assistance. The Director of Rehab is labeled useless and focused on money rather than patient wellbeing. One reviewer calls The Pines the worst rehab facility they've encountered, citing poor oversight and lack of doctor access. A fall-risk patient was repeatedly placed in a wheelchair and left unattended, leading to bruises. There are reports of urine-soaked clothes and unsanitary conditions. Some reviewers state they would not recommend The Pines and would not trust this facility with a loved one. A family member claims a patient died in the hospital ER because staff failed to act promptly and to contact the family.The Pines at Utica is best suited for families seeking a genuinely compassionate, person-centered environment where staff strive to see residents as individuals and not as tasks. This community tends to work best for long-term residents who value warm, attentive caregiving, steady social engagement, and hands-on support from a team that includes strong social work and rehabilitation leadership. It also suits families who want to stay involved, appreciate clear communication, and are willing to participate in daily routines and activities to bolster their loved one's emotional well-being.
The core strengths are clear and tangible. Staff consistently come across as courteous, patient, and responsive, with multiple reviewers calling out specific individuals who made meaningful differences in daily care. The social work and unit-management leadership are frequently highlighted for advocacy and availability, which translates into a sense of partnership for families navigating transitions. The rehab and therapy teams, including a notably dedicated Night Hawk program, often deliver measurable gains and motivate residents to push through recovery milestones. Cleanliness, a welcoming atmosphere, and a tangible pride among caregivers further reinforce a practical confidence that the Pines can be a stable, caring home or rehab setting.
On the other hand, several reviews anchor major cautions in the same conversations that praise the staff. The most consequential concerns center on rehabilitation quality for some residents and episodic inconsistencies in care. A handful of accounts describe rehab as insufficient or too routine, with patients ending up in chairs or beds for long stretches rather than receiving the intensive, mobility-focused therapy expected in a rehab stay. Food, while not universally poor, is noted as variable - some residents find meals acceptable, others describe room-for-improvement. Sanitation and odor issues are mentioned in isolated visits, and there are lingering worries about responsiveness when help is needed for bedbound residents. More severe caution comes from a subset of reviews recounting missed communications, delayed physician contact, or perceived gaps in safety monitoring - episodes that understandably shakes trust for families entrusting a loved one to care.
Those strengths versus weaknesses play out differently depending on priorities. For families prioritizing a warm, person-centered culture, visible staff engagement, and a robust social and rehab framework, The Pines often offsets its drawbacks with consistent caring, responsive teams, and strong family partnership. The depth of relationship-building - nurses, aides, therapists, social workers - can translate into meaningful daily improvements, emotional support, and a sense that "someone is paying attention" to specific resident needs. However, for families whose top priority is stringent rehab intensity, unassailable consistency in medical oversight, or an environment with uniformly flawless daily operations, the reported gaps may be decisive reasons to look elsewhere. The most cautionary anecdotes - serious lapses in rehab quality, delayed communication, or safety concerns - remain outliers but are consequential enough to merit serious due diligence.
Alternatives are worth considering for anyone whose priorities skew toward consistently high-acuity rehab outcomes or who cannot tolerate reports of staffing strain or care gaps. Other facilities with stronger reputations for aggressive mobility therapy, tighter physician engagement, or consistently higher staffing ratios may be preferable for residents with complex rehab needs or high fall risk. Families concerned about infection control, odor, or promptness of response should arrange unannounced visits, speak directly with frontline aides during peak hours, and request to observe a therapy session and a meal service. In parallel, consider how Hospice or palliative care partners are integrated, and confirm that care plans are updated promptly with family input when goals shift.
In practical terms, a decisive approach is to visit with a concrete checklist. Observe nurse and aide interactions during routine tasks, observe the rehab therapists in action, and inquire about a resident's specific plan of care and progress milestones. Ask about average wait times for assistance, the daily therapy schedule, and how care plans adapt to changing needs. Verify dining offerings and meal temperature on a current day, and request a tour of the unit where a loved one would reside to gauge cleanliness, odors, and overall ambience. Finally, gauge the accessibility and consistency of communication: how promptly updates are delivered, who to contact with concerns, and how families are involved in care decisions. The Pines at Utica can be a lifeline with extraordinary warmth and capable rehab for many, but sound decision-making hinges on aligning expectations with the facility's demonstrated strengths and recognizing where the pattern may not meet specific, high-stakes needs.
117 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Pines at Utica Center for Nursing and Rehab in Utica, NY is an assisted living community that offers a wide range of amenities and care services to ensure residents' comfort and wellbeing. The community boasts a beauty salon where residents can receive professional grooming services, as well as access to cable or satellite TV for entertainment. Community-operated transportation is available for residents to easily get around the area, whether it's for shopping or attending appointments.
For those who are tech-savvy or want to stay connected, there is a computer center with Wi-Fi/high-speed internet. The dining room provides restaurant-style dining experiences, allowing residents to enjoy delicious meals prepared by the skilled staff. Each resident has the option of a fully furnished private room with their own bathroom, ensuring privacy and personal space.
The Pines at Utica also offers various recreational facilities such as a fitness room, gaming room, small library, and outdoor spaces like gardens. Housekeeping services are provided to maintain a clean and comfortable living environment. Move-in coordination is available to assist new residents with transitioning smoothly into their new home.
In terms of care services, the community ensures 24-hour supervision with a call system readily accessible at all times. Staff members are trained to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure that residents take their prescribed medications accurately and on time.
Residents with specific dietary restrictions are accommodated through special diet plans such as diabetes diets. Meal preparation and service are offered for convenience and nutritional needs. Mental wellness programs are provided to promote emotional health among residents.
Transportation arrangements can be made not only for non-medical purposes but also specifically for doctors' appointments. A wellness center is available to cater to various healthcare needs of the residents.
In addition to these amenities and care offerings, The Pines at Utica Center for Nursing and Rehab takes pride in its proximity to various amenities in the area. There are numerous cafes, pharmacies, physicians, restaurants, and hospitals located nearby for residents' convenience.
Overall, The Pines at Utica Center for Nursing and Rehab provides a comfortable and supportive environment for assisted living residents, ensuring their physical, emotional, and social needs are met with utmost care and attention.
The Pines At Utica Center For Nursing And Rehab is located at 1800 Butterfield Avenue, Utica, NY 13501 in Oneida County, New York
The Pines At Utica Center For Nursing And Rehab on seniors.fyi includes 6 photos including images showing interior, decor, bedroom, lobby, television, windows, therapy room, exercise equipment, and more.
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