The Pines At Utica Center For Nursing And Rehab
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1800 Butterfield Avenue, Utica, NY 13501
For more information about senior living options: (844) 490-3973
Nurse Keona, LPN, on the second floor was praised for her great care and support for the patients. Some family members appreciated the potential amenities that The Pines offered at the outset, believing it could be a good choice initially. There were instances where staff made efforts to attend to basic needs, such as providing food when requested by family members. Despite the negative experiences overall, some family members felt compelled to visit regularly and advocate for their loved ones' care.
The facility provided minimal rehabilitation services, prioritizing profit over patient care. Staff frequently neglected residents, leaving them unattended for long periods. Communication from the nursing staff was poor, with concerns being ignored and no follow-up provided. Residents were treated like nursing home patients rather than receiving appropriate rehab therapy. Basic needs, such as meals and bathroom assistance, were not adequately addressed. The facility's administration and leadership were unprofessional and unhelpful when issues were raised. Essential medical information was overlooked, leading to tragic consequences for residents.The Pines has been the subject of several scathing reviews from families who entrusted their loved ones to this rehabilitation facility, and the consensus reveals a disheartening reality of neglect and inadequate care within its walls. Numerous accounts describe a prevailing culture that appears more focused on financial gain than on providing quality rehabilitation services for patients. The experiences shared by family members indicate a troubling disregard for the well-being and dignity of individuals requiring critical rehabilitative support.
One family recounted their experience with an elderly mother who suffered a fall at the end of February 2024. Initially hopeful that The Pines would provide effective rehabilitation, they were soon disillusioned to find minimal therapeutic intervention for their loved one. Instead of receiving appropriate care, she was often left in her wheelchair for prolonged periods or confined to bed. Disturbingly, there were numerous occasions when staff did not attend to basic hygiene needs, as evidenced by instances where the patient’s depends were soaked with urine during family visits. Complaints directed toward the Director of Rehab yielded little satisfaction, leading them to conclude that monetary motives overshadowed genuine patient care.
Another harshly critical account came from a spouse whose wife had experienced a stroke affecting her mobility on one side. Despite being classified as a fall risk, she faced alarming negligence while in The Pines’ care. Staff routinely failed to monitor her adequately, disregarding repeated warnings about her precarious situation in her wheelchair; this culminated in an unfortunate incident where she fell out of the chair without any staff member informing her husband about it afterward. Bruises and cuts appeared on her legs due to this lack of supervision, prompting an outraged assessment that labeled the entire facility as unfit for operation.
The grim experiences were echoed further by another frustrated family who felt their father was returned home in dramatically worse condition after his stay at The Pines than he had been upon entering. This individual described how patients received only limited therapy—once daily—and then spent the rest of their time either confined to bed or parked in wheelchairs. Basic tasks such as walking even to the bathroom appeared neglected; many residents resorted to using urinals or waiting long periods for help with fundamental needs like meals. There was little effort made by nursing staff addressing concerns raised by family members about inadequate treatment or poor communication regarding care protocols.
Highlighting systemic issues within The Pines, another reviewer recounted their step-father’s harrowing experience shortly after undergoing leg amputation surgery. Despite entering the facility in relatively good health, he encountered dismissive attitudes concerning his dietary requirements as a diabetic patient when he requested proper meals following admission. Such negligence extended further into emergency situations; after suffering from panic overnight—a crisis exacerbated by miscommunication regarding contact numbers—the lackadaisical attitude displayed by staff resulted in devastating consequences: he passed away alone in an ER rather than receiving timely assistance from his family.
Overall, these testimonials paint a bleak picture of life inside The Pines Rehabilitation Facility—one characterized by inadequate care protocols and profoundly troubling levels of attention given to patients' needs. Families leaving loved ones under professional supervision expect them to receive compassionate and competent support during vulnerable times; however, what emerged instead was an unsettling narrative suggesting apathy among caregivers driven predominantly by profit margins rather than genuine concern for residents' recovery processes. With multiple families urging others not to put their loved ones through similar ordeals again, it raises serious questions about accountability within such institutions dedicated ostensibly toward healing but falling painfully short in practice.
117 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Pines at Utica Center for Nursing and Rehab in Utica, NY is an assisted living community that offers a wide range of amenities and care services to ensure residents' comfort and wellbeing. The community boasts a beauty salon where residents can receive professional grooming services, as well as access to cable or satellite TV for entertainment. Community-operated transportation is available for residents to easily get around the area, whether it's for shopping or attending appointments.
For those who are tech-savvy or want to stay connected, there is a computer center with Wi-Fi/high-speed internet. The dining room provides restaurant-style dining experiences, allowing residents to enjoy delicious meals prepared by the skilled staff. Each resident has the option of a fully furnished private room with their own bathroom, ensuring privacy and personal space.
The Pines at Utica also offers various recreational facilities such as a fitness room, gaming room, small library, and outdoor spaces like gardens. Housekeeping services are provided to maintain a clean and comfortable living environment. Move-in coordination is available to assist new residents with transitioning smoothly into their new home.
In terms of care services, the community ensures 24-hour supervision with a call system readily accessible at all times. Staff members are trained to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure that residents take their prescribed medications accurately and on time.
Residents with specific dietary restrictions are accommodated through special diet plans such as diabetes diets. Meal preparation and service are offered for convenience and nutritional needs. Mental wellness programs are provided to promote emotional health among residents.
Transportation arrangements can be made not only for non-medical purposes but also specifically for doctors' appointments. A wellness center is available to cater to various healthcare needs of the residents.
In addition to these amenities and care offerings, The Pines at Utica Center for Nursing and Rehab takes pride in its proximity to various amenities in the area. There are numerous cafes, pharmacies, physicians, restaurants, and hospitals located nearby for residents' convenience.
Overall, The Pines at Utica Center for Nursing and Rehab provides a comfortable and supportive environment for assisted living residents, ensuring their physical, emotional, and social needs are met with utmost care and attention.
The Pines At Utica Center For Nursing And Rehab is located at 1800 Butterfield Avenue, Utica, NY 13501 in Oneida County, New York
The Pines At Utica Center For Nursing And Rehab on seniors.fyi includes 6 photos including images showing interior, decor, lobby, bedroom, plant, reception, office, kitchen, and more.
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