The Grand Rehabilitation And Nursing At Utica
Save1657 Sunset Avenue, Utica, NY 13502
For more information about senior living options: (844) 490-3973
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The staff are described as wonderful and very attentive to residents' needs. The Grand went above and beyond for a resident's 100th birthday, arranging lunch, live music, a mayoral certificate, and a festive outfit. Reviewers frequently praise excellent staff and effective therapy, with good food and responsive maintenance. Physical therapy is described as amazing, with nurses and aides on the floors praised for their care. Families and residents feel welcomed and supported by the nursing and therapy teams. Staff on specific floors (e.g., 2 West, the third floor) are described as attentive, friendly, and caring. The Grand is cited as a great place to get life back on track, with improvements in administration and kitchen service. The activities program is described as wonderful and beneficial.
The Grand of Utica is described as a disgraceful facility with staff who are disrespectful and unresponsive. Reviewers claim the staff are useless, often on their phones, and fail to attend to patients. A critic asserts neglect and abuse, including a bed sore that progressed to bone exposure and sepsis. There are warnings that the facility should be closed down and that people should not send their loved ones there. The facility is criticized for dirty rooms and unsanitary conditions. There are accounts of theft of residents' belongings, with belongings from a death being misplaced or swapped. There is a lack of communication from social workers or floor managers about treatment plans and insurance. The facility is described as "the bottom of the barrel" and a "hell hole," implying it is unsafe and unprofessional.The experience at Grand of Utica unfolds as a complex tapestry of praise and alarm, with a wide range of resident and family perspectives. On one end, there are heartfelt stories of compassionate care, celebratory moments, and effective therapeutic progress that leave families feeling grateful and confident in the facility's ability to help loved ones recover. On the other end, there are stark, troubling accounts that accuse the staff of neglect, disrespect, and inadequate response to basic needs, painting a picture of a facility that can be inconsistent, and sometimes dangerously so, depending on when and where you are in the building. Taken together, the collection of reviews suggests that the Grand of Utica can be both a source of real hope and a source of deep concern, depending on individual experiences and specific shifts or units.
Several narratives center on outstanding, person-centered care that goes above and beyond. A wife who recently completed rehab there recounted a highly attentive staff who listened to her needs and kept her actively engaged with plenty of organized activities tailored to short-term rehabilitation. The most vivid positive story, however, concerns a monumental family moment: the 100th birthday of a great-grandmother. According to the account, the Grand arranged a large party, catered lunches for residents and families, and even coordinated with the Mayor of Utica to present a formal birthday certificate. The celebration included live music, a dressing-up of the honoree with a tiara and sash, and a cake from Holland Farms. The sentiment shared by the family was one of genuine gratitude and admiration for staff who "went above and beyond," with the great-grandmother personally noting improved well-being and daily chatter about the kindness of the caregivers. This vignette frames the Grand as a place capable of extraordinary, joyful experiences that families remember fondly.
Other reviews reinforce the positive aspects with specific praise for staff, therapy, and daily life within the facility. Residents and families consistently describe "excellent" to "very good" care, with particular emphasis on the effectiveness of physical therapy and the dedication of nurses, aides, and therapists. Several patients attribute meaningful progress to the rehabilitation team on different floors, noting attentive nursing on their units and a generally good or improving kitchen experience. The sense that therapy and supportive staff help people reclaim independence, strength, and a sense of normalcy permeates multiple accounts. In addition, families appreciate maintenance responsiveness, well-informed policies, and a comfortable atmosphere that supports recovery and daily living.
Yet the narratives are not one-note. A number of reviewers highlight meaningful gaps or pressures that can affect the quality of care. Some residents and families report that while certain floors or therapists are exemplary, others note inconsistent levels of assistance or supervision. There are mentions of staffing shortages, particularly on some shifts or units, and concerns about aides needing more support to meet demand. Call-light responsiveness and rapid clinical assessment are cited in favorable terms by some, while others describe slow communication with families and insufficient updates about treatment plans, insurance coverage, or length of stay. A recurring theme is that good care often coexists with periods of less attentive care, depending on the day, staff on duty, or the unit in question.
A more troubling cluster of reviews centers on incidents or perceptions of neglect, cleanliness issues, and poor communication. One reviewer absolves little with strong language, labeling the facility "disgraceful" and accusing staff of disrespect, frequent phone usage during care, and inadequate patient handling. Dirty rooms and cleanliness concerns are echoed by others, creating an impression of variability in the upkeep of patient spaces. A particularly severe set of claims concerns a patient's death linked to a severe bedsore and subsequent infections, with allegations of neglect spanning multiple hospital visits and a belief that the wound management failed to improve despite repeated hospitalizations. The reviewer describes a progression from a headlining wound to sepsis and death, accompanied by accusations of theft, unreturned belongings, and a lack of accountability or communication. This account also criticizes the facility for delayed or absent outreach from social workers and floor managers, which compounds the sense of abandonment and fear for families dealing with serious illnesses.
The most grave concerns culminate in criticism of governance and patient safety, including direct appeals to state oversight and calls for the facility to be closed. The rhetoric is charged and personal: a mother's suffering and death are attributed to neglect, and the reviewer insists that the Grand failed to provide adequate care, assistance, or transparency. The allegations extend beyond medical outcomes to include perceived systemic failures - miscommunication with families, mismanagement of patient belongings, and a perceived culture of disengagement among some staff. These accounts convey a deep sense of betrayal and urge prospective families to seek alternatives, underscoring how high-stakes decisions about a loved one's care can hinge on trust in the facility's ability to respond with competence, compassion, and accountability.
Despite the range of opinions, there are also indications that the Grand of Utica is actively engaging with feedback and implementing changes. Some reviews mention new administration and improved kitchen leadership, with better food quality and a renewed emphasis on care standards. There are mentions of positive contributions from therapy staff and acknowledgement that, while staffing can be tight, there are dedicated teams - especially on the third floor - where individuals feel supported and valued. The presence of successful, heartening experiences alongside warnings of serious deficiencies suggests an ongoing evolution within the facility as management, clinicians, and frontline staff respond to concerns while preserving the strengths that long-term residents and their families appreciate.
In the end, the spectrum of reviews paints a nuanced portrait of the Grand of Utica. For some families, this is a place that delivers compassionate, effective rehabilitation and meaningful moments of connection with staff who treat residents like family. For others, it is a setting where care can falter under pressure, where communication gaps and cleanliness concerns undermine trust, and where the consequences of inadequate care are tragically real. The common thread is that outcomes and experiences appear to be highly variable, influenced by unit, staff on duty, and the complex dynamics of short-term rehab and long-term care. Prospective families are encouraged to engage directly with the facility - tour the units, speak with multiple staff and administrators, inquire about care plans, and assess the responsiveness of the care team - to determine whether Grand of Utica can meet their loved one's needs and expectations in a consistent, reliable way.
220 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Grand Rehabilitation And Nursing At Utica in Utica, NY is a premier assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents.
For residents who enjoy staying well-groomed, there is a beauty salon available on-site. Entertainment options include cable or satellite TV, gaming rooms, and a small library. Transportation needs are also taken care of with community-operated transportation and arrangements for non-medical and doctor's appointments.
The community features spacious dining rooms where residents can enjoy delicious restaurant-style meals prepared by the skilled kitchen staff. Special dietary restrictions are accommodated to ensure that each resident's nutritional needs are met. Housekeeping services keep the living spaces clean and comfortable.
To promote physical wellness, there is a fitness room and outdoor space available for exercise and recreational activities. The wellness center provides mental wellness programs to support emotional health.
Residents can stay connected with family and friends through Wi-Fi/high-speed internet access and telephone services. Move-in coordination is provided to assist new residents with settling into their fully furnished apartments equipped with private bathrooms and kitchenettes.
Care services at The Grand Rehabilitation And Nursing At Utica include 24-hour call systems, supervision, assistance with daily living activities such as bathing, dressing, and transfers, medication management, special dietary restrictions monitoring, diabetes diet support, meal preparation, and service.
Residents can enjoy various activities organized by the community such as fitness programs, planned day trips, scheduled daily activities, and resident-run activities. Concierge services are available to assist with any specific needs or requests.
Additionally, the community's convenient location boasts proximity to several cafes, pharmacies, physicians' offices, restaurants, places of worship nearby making it easy for residents to access these essential resources. In case of emergencies or medical attention requirements arise ten hospitals are nearby for prompt healthcare services.
Overall The Grand Rehabilitation And Nursing At Utica provides a comfortable living environment with a range of services and amenities to ensure the well-being and satisfaction of its residents.
The Grand Rehabilitation And Nursing At Utica is located at 1657 Sunset Avenue, Utica, NY 13502 in Oneida County, New York
The Grand Rehabilitation And Nursing At Utica on seniors.fyi includes 5 photos including images showing interior, outdoors, garden, gazebo, trees, landscaping, outdoor, seating area, and more.
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