US Care Systems

Pros

• There is a lot of good feedback about the agency.
• The staff are amazing.
• The service is excellent.

Cons

• The agency signs on to provide staff but fails to deliver.
• They don't call when nobody is coming, leaving families to deal with the fallout.
• The reviewer says they lost their job, their car, their whole life because of the agency.
• They care more about money than people.
• They have no obligation to patients or employees.
• The owner is detached and extremely arrogant.
• The owner is in the wrong business.

Review

The reviews present a strikingly mixed portrait of a staffing agency that some people swear by and others see as disastrously unreliable. On the one hand, a number of commenters describe a pattern of unfulfilled promises and a lack of accountability that leaves families to pick up the pieces. They claim the agency signs on to provide staff but then fails to deliver, leaving the hiring or scheduling to collapse and the burden to fall squarely on those needing help.

One reviewer captures the core grievance in stark terms: "They sign on to provide staff but then they don't. They don't call you when nobody is coming and it all gets dropped in the family's lap." That sense of being left in the lurch is not a minor inconvenience in their account; it's tied to serious personal consequences. The reviewer goes on to describe a cascading impact: "I lost my job, my car, my whole life." In their view, the organization's priorities appear misplaced, with a harsh claim that "they don't care about anything but money," and that there is a broader dismissiveness toward fundamental obligations.

The sentiment about obligation extends beyond staffing logistics to a broader critique of responsibility. The reviewer contends that the agency "feels no obligation to patients, employees, or anything else," painting a picture of a company more focused on financial considerations than on the people it claims to serve. It's not just the staffing gaps that are faulted; the owner is singled out as a central problem. Described as "very detached and extremely arrogant," the owner is accused of being out of touch with the real needs of those who rely on the agency. The conclusion in this voice is blunt: "He's in the wrong business."

Yet the narrative is not uniformly negative. Another line in the collection hints at a more hopeful perspective: "i hear a lot of good things about them so im going to see how it is and from what i see the people are amazing." This comment shifts the emphasis away from leadership and toward the people who work for or with the company. It suggests that, despite concerns about its practices or management style, there are individuals within the organization who stand out for their quality and dedication. The reviewer hints at a possibility that positive interactions with staff could coexist with systemic problems at higher levels.

In the same vein, another brief remark adds a counterpoint: "Excellent service." That affirmation hints at moments when the organization delivers value and meets expectations, at least from the perspective of some clients or customers. Taken together with the more damning critiques, this single line underscores the complexity of the agency's reputation: service quality can be real and meaningful even if other aspects of the operation feel deeply flawed to different stakeholders.

When these threads are considered side by side, a pattern emerges of contrast rather than consensus. The reviews suggest a gulf between the experiences people have with the frontline staff and the judgments about leadership and organizational priorities. For some, the people involved - whether staff members or care workers - appear capable and caring, capable of delivering excellent service and forming positive connections. For others, the fundamental structure and leadership of the agency appear to fail them, with promises unkept and a sense that management does not adequately support or safeguard those who rely on the service.

The resulting impression is that the agency embodies a paradox: a place where high-quality, compassionate service can coexist with serious accountability concerns and perceived neglect at the top. For families and individuals counting on reliable staffing and consistent communication, the experience described by critics is worrisome, highlighting how quickly trust can erode when responsibilities toward patients, employees, and clients feel unmet.

Ultimately, the collection of statements presents a nuanced story: personal interactions at the ground level can feel warm and effective, while the overarching leadership and operational commitments may leave much to be desired. The combination of these narratives paints a reality where excellent, caring people exist within the organization, yet the broader business practices and the owner's approach can lead to frustration, lost opportunities, and lasting distrust for those who have faced the consequences of unavailable staff and unclear accountability.

Located in Utica, New York, this area offers a convenient and bustling urban environment with easy access to a variety of essential services. With several physicians' offices and hospitals within close proximity, seniors can rest assured knowing that their healthcare needs will be met. Additionally, there are numerous restaurants and cafes nearby for dining options, as well as pharmacies for medication needs. For those looking for entertainment, there is a movie theater just a short drive away. Overall, this part of Utica provides a well-rounded community with everything seniors may need for comfortable living.

Physicians

• Uptown Anesthesia Associates (0.3 miles)
• Marian Medical Center (0.5 miles)
• Slocum-Dickson Medical Group (0.6 miles)
• Eye Associates of Utica PC (0.6 miles)
• Mohawk Valley Nurse Practitioners (0.6 miles)
• CNY Spine & Pain Medicine (0.6 miles)
• Hamilton Orthopedics (0.6 miles)

Places of Worship

• Our Lady Of Lourdes Ch (0.5 miles)
• St John The Evangelist (0.9 miles)

Restaurants

• One Genny (0.6 miles)
• Tom Cavallo's Restaurant (0.7 miles)
• Georgio's Village Cafe (0.7 miles)
• Peter's Cornucopia (0.8 miles)
• Nicky Doodles (0.9 miles)
• Arby's (1.1 miles)
• Prop's Inn (1.2 miles)

Cafes

• Daylight Donuts (0.6 miles)
• Bagel Grove (1.2 miles)
• Debbie's Cafe (1.7 miles)
• Raspberries Cafe (1.8 miles)
• Panera Bread (1.8 miles)
• Starbucks (1.9 miles)
• Joseph Putrello Coffee Barista Bar (2.5 miles)

Hospitals

• St Elizabeth Medical Center (0.6 miles)
• St Elizabeth Medical Center (0.9 miles)
• Faxton St Luke's Healthcare: St Luke's Campus (1.2 miles)
• Faxton X-ray Department (1.3 miles)
• FAXTON-St LUKE'S HEALTHCARE - FAXTON CAMPUS (1.3 miles)
• St Lukes-Memorial Hospital Center - Faxton-St Lukes Healthcare (1.3 miles)
• Mohawk Valley Psychiatric Center (2 miles)

Pharmacies

• Randall's Pharmacy (0.7 miles)
• Health Mart Pharmacy (0.7 miles)
• Rite Aid (1 miles)
• Utica Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• The Medicine Shoppe (1.6 miles)
• Walgreens (1.6 miles)

Theaters

• Marquee Cinemas - Orchard 14 (2.1 miles)