Information last verified:
One Terrace Heights, New Berlin, NY 13411
For more information about senior living options: (844) 490-3973
The staff are very friendly and caring. The staff provide loving and competent care to residents across all departments. The facility is top notch and offers family-oriented, outstanding care. The staff are outstanding and take good care of residents. The facility is clean and well maintained, with a welcoming atmosphere and activities for residents. Residents are treated well by the staff, and many employees know them by name and address their needs. The site even offers animals for resident comfort, adding a soothing touch to care. The staff are friendly, professional, and dedicated to patient needs.
They don’t care about the residents and are very rude. The treatment of residents was truly disgusting, with sepsis, bed sores, dehydration, and malnutrition. Verbal abuse, neglect, and disrespect were reported, and residents faced humiliation when questioning ethics. The facility should be shut down. A mother-in-law ended up with sepsis due to neglect and mistreatment by staff. Staff told the ambulance driver that the patient was “a problem person,” indicating mistreatment. The facility is dirty and unsafe, with cats jumping onto tables where residents eat. No one answers the phones.Chasehealth Rehab and Residential Care in New Berlin is best suited for families that value a warm, caregiver-focused environment and want a home-like atmosphere where staff are consistently described as friendly and attentive. The community appears to excel when there is strong family involvement and active advocacy, delivering comfort-focused care and a sense of personal connection that many reviewers equate with real, human care. This setting can work well for seniors requiring daily encouragement, companionship, and rehabilitation or comfort care, provided there is ongoing, vigilant oversight to keep care aligned with expectations. For families that can sustain regular check-ins and clear communication, the day-to-day experience can feel genuinely reassuring.
The strongest positives center on the human side of care. Across multiple accounts, staff across departments are praised for their kindness, approachability, and the way residents are treated with respect. Families note that caregivers know residents by name and respond with genuine concern, creating a comforting, nurturing tone. Several visitors describe the environment as clean and well-kept at times, with decorations and activities that foster a sense of community. For those who prize a personable staff culture and a place that feels more like a small, supportive home than a sterile institution, these elements offer real resonance and can translate into meaningful quality-of-life gains for residents.
Yet the picture is not uniformly favorable, and staffing realities loom as a critical variable. A recurring thread in the reviews is that the staff can be stretched thin, with suggestions that more people are needed to keep up with demand and maintain timely responses. This tension between warmth and capacity matters: when staffing holds, the care feels highly attentive; when it frays, even excellent bedside manner can’t fully compensate for delays or gaps in coverage. Families should treat staffing levels as a non-negotiable factor, demanding current ratios and confirmation that adequate coverage is sustained across all shifts.
The other side of the ledger is troubling. Several reviews describe serious harms that raise questions about overall safety and governance: episodes of neglect leading to sepsis, severe bedsores, dehydration, and malnutrition, alongside complaints of verbal abuse and disrespect. There are also harsher criticisms about cleanliness and safety, remarks about outdated equipment and even animals in dining areas, paired with reports of unresponsive phone lines and perceived dismissiveness toward family concerns. Taken together, these accounts signal the possibility of systemic problems rather than isolated incidents, and they anchor a real caution for anyone considering placement without due diligence.
In weighing the pros and cons, the facility presents a paradox: genuine, compassionate care on good days contrasted with risks that can escalate if oversight weakens. The positives demonstrate what can be achieved when staffing is sufficient and supervision is strong, producing a caregiving environment that feels attentive and supportive. The negatives, however, are not trivial; they suggest vulnerabilities that could jeopardize safety and trust if left unaddressed. Families weighing this option should insist on transparent demonstrations of current staffing, care plans, incident logs, and infection-control practices. A candid tour with frontline staff and residents, plus a review of recent inspections, will illuminate whether today’s operations can consistently meet expectations.
Overall, Chasehealth Rehab and Residential Care represents a decision for families willing to perform diligent due diligence and accept a notable variability in experience. For those who prize caregiver warmth and are prepared to maintain rigorous oversight, the community can deliver meaningful, daily comfort and connection. For those whose non-negotiables include unwavering safety, steady staffing, and modern standards, alternatives with more consistent performance are worth pursuing. The rating landscape, an uneven mix of strong praise and serious red flags, underscores that the choice hinges on in-person due diligence and a clear plan for ongoing quality monitoring before committing to residence.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Chasehealth Rehab And Residential Care in New Berlin, NY is a well-equipped assisted living community that offers a range of amenities and care services to enhance the quality of life for its residents. The community features various amenities such as a beauty salon, cable or satellite TV, a computer center, dining room, fitness room, fully furnished accommodations, gaming room, garden area, housekeeping services, kitchenette in each living space, outdoor space for relaxation or activities, private bathrooms for added privacy and convenience.
Residents can enjoy delicious meals in a restaurant-style dining setting which can cater to special dietary restrictions. In addition to this, there is also a small library available for residents to indulge in their love for reading. The availability of telephone and Wi-Fi/high-speed internet ensures that residents stay connected with their loved ones.
The care services provided at Chasehealth Rehab And Residential Care include 24-hour call system and supervision to ensure the safety and well-being of all residents. Trained staff members are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to help residents maintain their health. The mental wellness program focuses on promoting emotional well-being among the residents.
Transportation arrangement services are available both for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination ensures a smooth transition for new residents. A wellness center is available where residents can partake in various health-related activities.
Residents have the opportunity to engage in a range of activities that are planned on a daily basis including fitness programs and scheduled daily activities. Additionally, concierge services are offered to cater to individual needs and resident-run activities allow them to actively participate in shaping their community experience. Planned day trips provide opportunities for exploration beyond the community grounds.
Located conveniently near pharmacies and restaurants make it easier for residents and their families to access necessary resources nearby. Overall, Chasehealth Rehab And Residential Care provides comprehensive care and a comfortable living environment for older adults in New Berlin, NY.
Chasehealth Rehab And Residential Care is located at One Terrace Heights, New Berlin, NY 13411 in Otsego County, New York
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