One Terrace Heights, New Berlin, NY 13411
For more information about senior living options: (866) 208-4318
Overall Review of Chasehealth Rehab And Residential Care
Pros
The staff are very friendly and caring.- The staff provide loving and competent care to residents across all departments.
- The facility is top notch and offers family-oriented, outstanding care.
- The staff are outstanding and take good care of residents.
- The facility is clean and well maintained, with a welcoming atmosphere and activities for residents.
- Residents are treated well by the staff, and many employees know them by name and address their needs.
- The site even offers animals for resident comfort, adding a soothing touch to care.
- The staff are friendly, professional, and dedicated to patient needs.
Cons
They don’t care about the residents and are very rude.- The treatment of residents was truly disgusting, with sepsis, bed sores, dehydration, and malnutrition.
- Verbal abuse, neglect, and disrespect were reported, and residents faced humiliation when questioning ethics.
- The facility should be shut down.
- A mother-in-law ended up with sepsis due to neglect and mistreatment by staff.
- Staff told the ambulance driver that the patient was “a problem person,” indicating mistreatment.
- The facility is dirty and unsafe, with cats jumping onto tables where residents eat.
- No one answers the phones.
Review
Chasehealth Rehab and Residential Care in New Berlin is best suited for families that value a warm, caregiver-focused environment and want a home-like atmosphere where staff are consistently described as friendly and attentive. The community appears to excel when there is strong family involvement and active advocacy, delivering comfort-focused care and a sense of personal connection that many reviewers equate with real, human care. This setting can work well for seniors requiring daily encouragement, companionship, and rehabilitation or comfort care, provided there is ongoing, vigilant oversight to keep care aligned with expectations. For families that can sustain regular check-ins and clear communication, the day-to-day experience can feel genuinely reassuring.
The strongest positives center on the human side of care. Across multiple accounts, staff across departments are praised for their kindness, approachability, and the way residents are treated with respect. Families note that caregivers know residents by name and respond with genuine concern, creating a comforting, nurturing tone. Several visitors describe the environment as clean and well-kept at times, with decorations and activities that foster a sense of community. For those who prize a personable staff culture and a place that feels more like a small, supportive home than a sterile institution, these elements offer real resonance and can translate into meaningful quality-of-life gains for residents.
Yet the picture is not uniformly favorable, and staffing realities loom as a critical variable. A recurring thread in the reviews is that the staff can be stretched thin, with suggestions that more people are needed to keep up with demand and maintain timely responses. This tension between warmth and capacity matters: when staffing holds, the care feels highly attentive; when it frays, even excellent bedside manner can’t fully compensate for delays or gaps in coverage. Families should treat staffing levels as a non-negotiable factor, demanding current ratios and confirmation that adequate coverage is sustained across all shifts.
The other side of the ledger is troubling. Several reviews describe serious harms that raise questions about overall safety and governance: episodes of neglect leading to sepsis, severe bedsores, dehydration, and malnutrition, alongside complaints of verbal abuse and disrespect. There are also harsher criticisms about cleanliness and safety, remarks about outdated equipment and even animals in dining areas, paired with reports of unresponsive phone lines and perceived dismissiveness toward family concerns. Taken together, these accounts signal the possibility of systemic problems rather than isolated incidents, and they anchor a real caution for anyone considering placement without due diligence.
In weighing the pros and cons, the facility presents a paradox: genuine, compassionate care on good days contrasted with risks that can escalate if oversight weakens. The positives demonstrate what can be achieved when staffing is sufficient and supervision is strong, producing a caregiving environment that feels attentive and supportive. The negatives, however, are not trivial; they suggest vulnerabilities that could jeopardize safety and trust if left unaddressed. Families weighing this option should insist on transparent demonstrations of current staffing, care plans, incident logs, and infection-control practices. A candid tour with frontline staff and residents, plus a review of recent inspections, will illuminate whether today’s operations can consistently meet expectations.
Overall, Chasehealth Rehab and Residential Care represents a decision for families willing to perform diligent due diligence and accept a notable variability in experience. For those who prize caregiver warmth and are prepared to maintain rigorous oversight, the community can deliver meaningful, daily comfort and connection. For those whose non-negotiables include unwavering safety, steady staffing, and modern standards, alternatives with more consistent performance are worth pursuing. The rating landscape, an uneven mix of strong praise and serious red flags, underscores that the choice hinges on in-person due diligence and a clear plan for ongoing quality monitoring before committing to residence.
80 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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