One Terrace Heights, New Berlin, NY 13411
For more information about senior living options: (844) 490-3973
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The facility is great; the staff are very friendly and caring. The staff in all departments have been wonderful. The staff provide loving and competent care to residents. Chase Memorial is an excellent facility; the staff are family-oriented and provide loving, dedicated care. Visitors were impressed by the cleanliness and the caring assistants. The staff were outstanding and residents are well taken care of. Residents are treated well by staff, and there are animals there for comfort. The atmosphere is pleasant and welcoming.
The staff do not care about the residents and are very rude. The reviewer describes the care as disgusting, noting sepsis, severe bed sores, dehydration, and malnutrition, along with verbal abuse, neglect, and disrespect. The facility should be shut down. The reviewer reports that the mother-in-law developed sepsis and was neglected and mistreated by staff. A nurse allegedly told ambulance drivers that the patient had been a problem person since they got her. The facility is dirty and unsafe, with cats jumping onto tables residents eat from, and many staff members should not be in the medical care field. No one answers the phones. The facility is described as the worst, with equipment from the 1950s, and should be closed down. The reviewer would give zero stars.Chase Memorial appears to be a place that folks feel very strongly about, delivering experiences that range from deeply reassuring to deeply troubling. On one end, families and residents describe a culture of warmth, attentiveness, and genuine care from staff across departments. On the other, there are pointed accusations of neglect, unsafe conditions, and staff behavior that many find hard to reconcile with the positive stories. Taken together, the set of reviews paints a complex portrait of a facility that can feel like a home to some and a peril to others, depending on who you ask and when you visit.
Many who praise Chase Memorial emphasize the humanity and dedication of the people who work there. Comments describe staff as "very friendly and caring," with the ability to treat patients with kindness and dignity that is noticeable even to outsiders. Visitors say that patients and even former nursing-home workers note the quality of care here, suggesting a culture that prioritizes respectful treatment of residents. A number of testimonials come from relatives who have spent nights with loved ones on comfort care, describing "loving, competent care" across departments and noting that their observations come from someone who has spent a lot of time in the field as a retired registered nurse. In these accounts, the facility shines in areas such as attentiveness, cleanliness, and a reassuring sense that people are seen and valued. One visitor highlighted a Halloween-decorated facility and a resident listening to a band in the dining room, painting a picture of an environment that feels welcoming and engaged with residents' emotional and social well-being. Others call the staff "outstanding" and say their duty and kindness stand apart from other facilities, with a family-oriented approach that makes families feel included rather than excluded. The presence of comfort features - such as therapy animals - also surfaces in positive reviews as a meaningful, comforting touch for residents.
The positive messages aren't just about individual acts of kindness; they also point to a consistent impression of a well-run place. Several reviewers remark on the cleanliness of the facility and the organization of care. There are affirmations that staff members knew the residents by name and worked proactively to address needs, suggesting a level of continuity and familiarity that many families associate with quality care. The facility is described as having a calm, supportive atmosphere where residents can participate in meaningful activities and where staff members' professionalism - an experience-sharing, connection-building kind of professionalism - contributes to a sense of trust. One account even calls the staff "five-star" across friendliness, expertise, comfort, and dedication, underscoring a belief that the team is capable, compassionate, and deeply invested in each patient's welfare. For many, these elements - compassion, competence, and a homey environment - make Chase Memorial a place that feels like a good option for their loved ones.
Yet alongside these affirmations, there are stark, highly specific warnings about serious problems. A number of reviews describe life-threatening and severely mishandled situations that were traumatic for patients and families. One person who stayed for two weeks reports a cascade of problems: sepsis, severe bed sores, dehydration, and malnutrition, accompanied by verbal abuse, neglect, and disrespect. The reviewer characterizes the experience as traumatic and humiliating, arguing that even at a steep daily rate, the facility did not provide the basic standards expected. The harsh verdict - "this facility should be shut down" - is paired with visceral language about the fear and distrust that such experiences generate. These memories are not about minor lapses; they are framed as systemic failures that affected health and dignity.
Other reviews echo similar concerns about safety and care quality. A separate account recounts a mother-in-law developing sepsis while in the facility, with notes of neglect and mistreatment by staff. The respondent describes bed sores severe enough to require hospital treatment and even alleges that ambulance personnel were told negative things about the patient, accompanied by the perception that staff were resistant to patients or families advocating for themselves. The reviewer closes with a stark warning: "If you love your family do not send them to chase memorial," extending the admonition to avoid rehab services at the facility, and painting a picture of an environment that is unsafe and unsupportive. Some remarks also point to visible concerns in the daily environment - cats jumping onto tables where residents eat - paired with broader claims of unfriendliness and risk, all of which contribute to an impression of a facility that can feel unsafe or neglected in critical moments.
Other voices compound the negative view with comments about communication breakdowns and equipment concerns. Reviews claim that "no one answers the phones," suggesting communication gaps that can be frustrating or dangerous in emergencies or routine inquiries. A separate anecdote describes a grandpa who required a bipap mask, allegedly not provided in time, along with a single nurse on duty "for the entire place." The nurse's response - phrased with blunt resignation about the patient's end-of-life status - was interpreted as unsympathetic and dismissive, feeding perceptions of system-wide inadequacy and a culture of inaction. Taken together, these reports contribute to a perception of systemic issues - staffing shortages, outdated equipment (with one reviewer calling it from the "50's"), and a sense that some essential standards of care may be slipping in certain circumstances.
In the end, the experiences at Chase Memorial appear to reflect two very different realities that can coexist within the same facility. For every testimonial praising the staff's warmth, competence, and patient-centered focus, there are others describing neglect, fear, and unsafe conditions that threaten residents' health and dignity. This dichotomy underscores the importance of independent verification, including official inspections and audits, when evaluating a nursing home. It also highlights the crucial need for transparent communication, adequate staffing, ongoing staff training, and rigorous safety and hygiene practices. Families weighing Chase Memorial as a potential home for their loved ones would be wise to gather multiple viewpoints, visit personally, speak with frontline workers, review state inspection records, and observe how the facility handles routine care, emergencies, and daily life - because the truth, as these accounts suggest, may depend very much on when you ask and which corners of the building you see.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Chasehealth Rehab And Residential Care in New Berlin, NY is a well-equipped assisted living community that offers a range of amenities and care services to enhance the quality of life for its residents. The community features various amenities such as a beauty salon, cable or satellite TV, a computer center, dining room, fitness room, fully furnished accommodations, gaming room, garden area, housekeeping services, kitchenette in each living space, outdoor space for relaxation or activities, private bathrooms for added privacy and convenience.
Residents can enjoy delicious meals in a restaurant-style dining setting which can cater to special dietary restrictions. In addition to this, there is also a small library available for residents to indulge in their love for reading. The availability of telephone and Wi-Fi/high-speed internet ensures that residents stay connected with their loved ones.
The care services provided at Chasehealth Rehab And Residential Care include 24-hour call system and supervision to ensure the safety and well-being of all residents. Trained staff members are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to help residents maintain their health. The mental wellness program focuses on promoting emotional well-being among the residents.
Transportation arrangement services are available both for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination ensures a smooth transition for new residents. A wellness center is available where residents can partake in various health-related activities.
Residents have the opportunity to engage in a range of activities that are planned on a daily basis including fitness programs and scheduled daily activities. Additionally, concierge services are offered to cater to individual needs and resident-run activities allow them to actively participate in shaping their community experience. Planned day trips provide opportunities for exploration beyond the community grounds.
Located conveniently near pharmacies and restaurants make it easier for residents and their families to access necessary resources nearby. Overall, Chasehealth Rehab And Residential Care provides comprehensive care and a comfortable living environment for older adults in New Berlin, NY.
Chasehealth Rehab And Residential Care is located at One Terrace Heights, New Berlin, NY 13411 in Otsego County, New York
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