Chenango Memorial Hospital
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179 North Broad Street, Norwich, NY 13815
For more information about senior living options: (844) 490-3973
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Sue in cardiology was great; she explained everything, answered questions, and was very knowledgeable. Fawn Mumbulo always took time to answer all concerns and questions. The staff were pleasant and helpful. The hospital is much better than years ago; the service is great, the staff are polite, and patients are treated with respect. The cafeteria offers great hospital food. The caregivers were professional, kind, and informative. The cardiology staff were wonderful and highly recommended. The echocardiogram experience was quick and convenient, with the technician being kind, polite, respectful, and knowledgeable. Becky in pulmonary was very professional, personable, and knowledgeable. Nurse Nark and Nurse Irene provided excellent care at the Infusion Center. The triage nurse was excellent. The overall experience was smooth and professional from check-in to seeing the doctors.
The hospital is dirty beyond belief and is described as possibly the worst in upstate New York. Nurses reportedly talked openly about medications and prescriptions, exposing patient information and violating HIPAA. Patients faced long waits and severe understaffing, delaying care. A nurse rushed a patient into a dirty room and admitted it wasn't proper protocol. A nurse refused to give her name or show her name tag, despite policy and in front of security. The ER experience was marked by dismissiveness, poor listening, and unhelpful staff. Doctors were described as rude, unprofessional, and dismissive of patient concerns (examples include Dr. Helal and Dr. Ruben). A doctor allegedly told a patient to "suck it up" and ignored a podiatrist's recommendations. A patient was turned away for treatment of a swollen foot, later requiring surgery due to delayed care. Reviewers felt they were treated like a number rather than a patient. Insensitive comments about pregnancy were reported from a nurse. One reviewer urged others to seek care elsewhere after experiences with the doctors.The collection of impressions about the hospital system paints a picture of a facility that inspires strong loyalty in some patients while provoking frustration and concern in others. Across ER visits, outpatient encounters, and in-patient stays, people describe a broad spectrum of experiences that often seem to hinge on which department they visited, which clinician they encountered, and how crowded or understaffed the hospital happened to be at the moment. Some patients sing the praises of specific caregivers who took time to listen, explain procedures, and treat them with respect. Others recount lasting disappointments tied to delays, dismissive attitudes, or missed diagnoses that forced them to seek care elsewhere.
On the positive side, several names repeatedly surface as anchors of good care. Fawn Mumbulo is singled out repeatedly for taking time to address concerns, explaining procedures in plain language, and providing thoughtful, patient-centered attention in emergency settings. The cardiology team receives frequent praise for professionalism and thorough explanations, with Sue in that department highlighted for making complex information understandable and answering questions comprehensively. The infusion center, too, earns kudos from patients who felt cared for by Nurse Nark and Nurse Irene, and ambulatory services are described as smooth, professional, and efficient. In these accounts, patients feel seen and valued, with staff who are knowledgeable, kind, and communicative throughout the treatment process. There are even positive notes about the cafeteria and the general demeanor of staff during routine visits, suggesting that for many, the everyday interactions add up to a reassuring overall experience.
Some patients emphasize that recent changes or improvements are noticeable. One review explicitly states the hospital is much better than it was years ago under previous ownership, describing a cycle of polite, respectful treatment and efficient service that extends from the moment of checking in to the completion of a visit. The feedback highlights a few standout experiences - the perception that staff work as a cohesive team, that appointments run on time, and that patients are treated with dignity rather than being treated as a number. When care is aligned with patient expectations - clear explanations, attentive listening, and prompt responsiveness - the sentiment is overwhelmingly positive, reinforcing a sense of trust in the hospital's mission to serve the community.
Yet, the other side of the spectrum is difficult to ignore. A substantial portion of the reviews center on concerns about cleanliness, privacy, and basic respect. Several experiences describe dirty facilities or dirty rooms, coupled with worries about HIPAA violations and the improper handling of sensitive information. In some reports, privacy and confidentiality appear to have been compromised, with patient details left in plain sight or staff not following proper privacy protocols. Waiting times are a frequent source of frustration: stories of long delays, sometimes extending well beyond what was promised, contrast sharply with the moments of efficient care some patients report. In particular, statements about understaffing and overwhelmed teams show up repeatedly, with one comment noting that "the only Dr on staff" at a given moment was overwhelmed by the volume, and another recalling that an administrator asked patients to report staffing problems themselves.
There are intense, specific grievances about particular interactions and clinicians. A number of patients describe feeling dismissed or rushed - one account recalls being told to endure pain after an exam was briefly halted, while another recounts being told that further testing would be unnecessary despite ongoing symptoms and concerns raised by a podiatrist. Another patient describes a confrontational encounter in which a doctor dismissed concerns with a troubling, flippant remark, effectively implying that the patient should "suck it up." Such moments leave lasting impressions about how patients perceive respect, empathy, and seriousness in medical evaluation, and they underscore why patients might choose to seek second opinions or different facilities when their concerns are repeatedly minimized.
There are also narratives that focus on pediatric and urgent care experiences that left patients unsettled. In one case, a child's significant fever and seizure history were not adequately addressed in the ER, despite clear red flags and a primary care recommendation for specific testing. Families report feeling dismissed by triage staff and by physicians who did not seem to listen to or integrate the child's medical history into the current assessment. Other reviews recount a pattern of misdiagnosis or delayed recognition of serious conditions, followed by the realization that a different hospital would have provided swifter or more accurate care. These stories contribute to a sense of uneven quality across departments and highlight the emotional stakes involved when caregivers must advocate vigorously for their loved ones.
Despite the turbulence, some reviewers acknowledge the value of strong patient advocates and the role of complaint channels. A few express confidence that concerns will be heard by hospital leadership or patient advocates, and they describe taking action to ensure accountability when care falls short. The presence of supportive staff, security personnel who assist appropriately during visits, and clinicians who genuinely listen are cited as important counterweights to the more negative experiences. In particular, one security guard is remembered as "great," and the staff who uphold clear communication during procedures are repeatedly praised as essential to providing compassionate care in challenging circumstances.
In sum, the hospital system emerges as a place of real strengths and real flaws. For many patients, the care received from particular clinicians - especially in cardiology, pulmonary services, infusion centers, and ambulatory surgery - demonstrates competency, empathy, and professional reliability. For others, the same system reveals gaps that feel systemic: cleanliness and privacy concerns, extended waiting times due to staffing pressures, dismissive behavior from some clinicians, and missed opportunities to act on patient guidance and specialist recommendations. The mixture of commendations and criticisms underscores the complexity of delivering high-quality emergency and inpatient care at scale, and it highlights both the potential for outstanding patient experiences and the ongoing need for improvements in communication, responsiveness, and operational capacity.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Chenango Memorial Hospital in Norwich, NY offers a comprehensive and vibrant assisted living community for seniors. The community is equipped with numerous amenities to enhance the residents' comfort and convenience. Residents can enjoy the services of a beauty salon, access to cable or satellite TV, and transportation provided by the community for non-medical needs. A computer center is available for those who wish to stay connected, and a fully furnished gaming room offers entertainment options.
The community also has several areas for relaxation and outdoor enjoyment, including a garden and outdoor space. Housekeeping services ensure that residents can maintain a clean and tidy living environment. Private bathrooms provide privacy and convenience.
Meals are served in a restaurant-style dining room, offering nutritious options tailored to special dietary restrictions such as diabetes diets. Assistance with activities of daily living, bathing, dressing, and transfers is readily available through the 24-hour call system and supervision. Medication management is provided to ensure that residents receive their prescribed treatments.
Mental wellness programs are offered to support emotional well-being, while planned day trips and scheduled daily activities keep residents engaged and entertained. Fitness programs are available to encourage an active lifestyle.
The community's location boasts proximity to various amenities in the surrounding area. It is conveniently located near cafes, parks, pharmacies, restaurants, places of worship, theaters, hospitals, and physicians' practices.
Chenango Memorial Hospital's assisted living community provides a comfortable and supportive environment where seniors can enjoy independence while receiving assistance with daily tasks as needed.
Chenango Memorial Hospital is located at 179 North Broad Street, Norwich, NY 13815 in Chenango County, New York
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