Norwich Rehabilitation & Nursing Center in Norwich, NY
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88 Calvary Drive, Norwich, NY 13815
For more information about senior living options: (844) 490-3973
The care she received from everyone here was nothing short of amazing. The staff are great and the environment is friendly. Her mother loved it and had great care; she would highly recommend. They gave her great care and would recommend. The physical therapy staff are exceptional. The activities department staff are caring, hard-working, and bring entertainment to the residents. The residents truly enjoy their activity time and the staff in that department go above and beyond. The staff make the residents feel like family. The overall appearance and cleanliness of the facility was fantastic.
Reviewers describe Norwich Rehab as the worst place to care for a loved one, with patients waiting hours for assistance and care being neglected. Several reviews warn, “Do not send your loved ones here,” citing medication errors, delayed responses, and neglect. Multiple accounts say staff were rude, distracted by their phones, or lacked compassion toward residents. There are complaints of administration mismanagement and disorganization, with families left out of care planning discussions. Some patients report being left in cold rooms, receiving poor quality food, and experiencing inadequate hygiene. Numerous reviews allege dehydration and failure to provide basic necessities like water and timely restroom help. There are claims of discriminatory behavior and racism by staff toward patients or employees. Several statements describe dangerous care lapses, such as unanswered call bells, missed treatments, and unaddressed wounds or medical needs.Norwich Rehabilitation & Nursing Center is best suited for seniors whose primary need is short-term rehabilitation after surgery or hospitalization and who value a warm, community-focused setting. The strongest case rests with those pursuing serious physical therapy and a staff culture described as attentive and friendly. When rehab is the priority and a home-like atmosphere matters, this facility can deliver real progress: residents frequently report improvements in mobility and confidence, and many caregivers note therapists and nurses who connect with patients. The downside shows up more clearly for longer stays: staffing variability and lapses in supervision are repeatedly mentioned. For families seeking a predictable, consistently well-staffed environment with transparent oversight, caution is warranted. It can be a solid choice for brief stays, but not a default pick for long-term custodial needs.
Those weighing alternatives should screen for facilities with steadier staffing, tighter accountability, and clearer communication. If reliable call-bell responses, timely medication administration, and consistent daily care matter, other local options, especially nonprofit or county-run centers, may offer more predictability. Some families report dramatic lapses at Norwich Rehab, including patients waiting long for help, dehydration scares, or medication concerns; such experiences push families toward facilities with stronger governance and more transparent family involvement. For patients with complex medical needs or end-of-life planning, the risk profile here may push toward alternatives that provide steadier oversight and clearer transitions.
On the plus side, the therapy program often stands out. Physical therapy and occupational therapy are described as skilled, with patients regaining function and confidence after hospital stays. The nursing and CNA staff are praised on many shifts, and the activities team keeps residents engaged and socially connected. Diet and meal service are frequently commended, with diverse menus and a readiness to adjust. Where Norwich Rehab shines, it is in delivering reachable rehab goals, a supportive social environment, and a rhythm that helps families feel involved during a short-term stay.
However, the downside cannot be ignored. A sizable portion of reviews cite staffing shortages, with delayed call-bell responses and limited coverage at night and on weekends. Safety concerns appear in several accounts: medication errors, wound care lapses, and dehydration or hygiene issues that sometimes lead to hospital transfers. Communication gaps between staff and families recur, and administrators are described by some as dismissive or focused on the bottom line rather than patient well-being. A few accounts allege discriminatory behavior or outright neglect. The spectrum runs from solid care to alarming neglect, signaling that experience varies widely and safety must be monitored closely.
With these realities, the pros offset the cons only for selective rehab scenarios. For families who can actively oversee care and insist on daily updates, the strong PT/OT outcomes and the engaging activities can yield meaningful recovery within a short time frame. The homey atmosphere and staff warmth add comfort for residents and reduce family anxiety during rehab. Yet the risk of inconsistent staffing, late interventions, and potential medical errors means this facility should not be the default choice for long-term placement or for patients needing rigorous day-to-day oversight. The decision hinges on risk tolerance: when targeted rehab with active family involvement is the priority, Norwich Rehab can work; for safety, reliability, and transparent governance, alternatives deserve serious consideration.
Actionable next steps include a focused tour and conversations with the director of nursing and the lead physical therapist, plus requests for recent staffing metrics and state inspection history. Inquire about typical call-bell response times, medication administration processes, and procedures for wound care or post-operative monitoring. Observe operations during the visit, note how staff interact with residents, and assess whether families feel informed and heard. If choosing Norwich Rehab, set explicit expectations: a dedicated point of contact, daily progress updates, and a clear discharge and transition plan. If concerns persist after admission, have a formal escalation path with patient advocates or local health authorities. Overall, Norwich Rehabilitation & Nursing Center should be considered for short-term rehab with careful pre-admission diligence and readiness to explore alternatives if safety or responsiveness falter.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Norwich Rehabilitation & Nursing Center in Norwich, NY is a vibrant assisted living community that offers a wide range of amenities and care services to ensure the comfort and wellbeing of its residents. The community provides a welcoming environment with fully furnished accommodations and private bathrooms for each resident.
Residents can enjoy various amenities such as a beauty salon, gaming room, small library, fitness room, and outdoor spaces like gardens. The dining experience at Norwich Rehabilitation & Nursing Center is exceptional, offering restaurant-style meals prepared by professional chefs. Special dietary restrictions are accommodated to meet individual needs.
Care services provided include assistance with activities of daily living, such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time. Additionally, a mental wellness program supports the emotional and psychological wellbeing of residents.
Transportation arrangements are available for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination services make transitioning into the community seamless.
Norwich Rehabilitation & Nursing Center is conveniently located in close proximity to several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Residents can enjoy nearby amenities and participate in planned day trips or engage in resident-run activities within the community.
With concierge services available and scheduled daily activities such as fitness programs, residents have ample opportunities for socialization and engagement while maintaining their independence. Wi-Fi/high-speed internet access enables connectivity throughout the community.
Overall, Norwich Rehabilitation & Nursing Center provides an enriching assisted living community where residents can receive personalized care services while enjoying an array of amenities and nearby conveniences.
Norwich Rehabilitation & Nursing Center is located at 88 Calvary Drive, Norwich, NY 13815 in Chenango County, New York
Norwich Rehabilitation & Nursing Center on seniors.fyi includes 5 photos including images showing windows, interior, architecture, salon, building, brick, landscaping, lighting, and more.
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