Norwich Rehabilitation & Nursing Center in Norwich, NY
Save88 Calvary Drive, Norwich, NY 13815
For more information about senior living options: (844) 490-3973
The physical therapy staff are exceptional. The nursing/CNA staff on days are great. The dietary department listens and makes adjustments accordingly. Their menu is diverse and the food is well prepared. The activities department staff are a caring, hardworking group of people. The residents truly enjoy their activity time. The kitchen staff keep residents fed and provide snacks. Norwich Rehab has been a valuable asset to the community.
Several reviewers call Norwich Rehab the worst place to care for a loved one and urge others not to send anyone there. Families report patients waiting hours for help, with call bells left unanswered. There are allegations of medication errors, wrong medications, and delays in treatment. Residents are described as neglected, with dehydration and poor hygiene going unaddressed. Staff are portrayed as rude, unprofessional, or more interested in their phones than patient care. Discriminatory behavior and racism by staff are alleged. Administrators are criticized for prioritizing finances over patient well-being and for poor communication with families. The facility is described as chaotic and short-staffed, with high turnover. Some reviews claim residents suffered or died due to neglect or substandard care. Many reviewers say the facility should be closed or avoided, with strong warnings to stay away.Norwich Rehabilitation & Nursing Center is best suited for families prioritizing robust rehabilitation services and a socially engaging, home-like environment. The community often shines for short-term or post-acute needs where the primary goal is rebuilding mobility and confidence through strong physical therapy and a lively activities program. It can be a solid fit for residents who value consistent weekday care from attentive nursing and CNAs, plus dependable nutrition and a culture that treats residents like people with meaningful routines. Those seeking a consistently low-stress, highly predictable care experience with unwavering bedside responsiveness should consider alternatives, as the reviews reveal a wide swing in staffing and daily care that cannot be ignored.
On the plus side, the therapy department stands out as a genuine strength. Physical therapy and overall rehab are repeatedly praised for effectiveness, with residents reporting real gains in strength, balance, and walking ability. The nursing and CNA teams receive consistent praise on days when staffing is adequate, and the dietary staff is attentive, often adjusting menus to preferences or restrictions. The activities department earns frequent compliments for engagement, with staff going beyond the call to bring music, outings, and errands into residents' routines. For families looking for a place where the clinical and social sides of rehabilitation are actively supported, Norwich Rehab can deliver tangible, meaningful progress.
However, the most consequential realities in the reviews are hard to overlook. A persistent pattern of staffing fluctuations, especially at nights and on weekends, leads to reports of delayed call-bell responses, insufficient personal attention, and inconsistent routines. Several families recount lapses in basic care - missed or delayed medications, dehydration, skin issues, and even instances of residents sitting in chairs for long stretches against their preferences. There are repeated, troubling claims regarding miscommunication, incomplete care planning, and friction between families and administration. A number of reviews also raise serious concerns about safety, cleanliness, and respect, with some families detailing alarming experiences that prompted state or regulatory involvement.
In weighing the pros against the main cons, the rehabilitation and social strengths can offset a good portion of risk for residents who enter with clear rehab goals and a tolerance for variability in staff coverage. When therapy is delivering real gains and the activities staff are consistently seen as compassionate and proactive, residents can feel truly supported in regaining independence and in enjoying daily life. Yet the offset is incomplete: serious gaps in reliability and safety reported by a broad cross-section of families cannot be dismissed. The presence of strong leaders in certain departments - such as the DON and dedicated therapy teams in praised reviews - offers some promise of improvement, but it does not erase the lived experiences of residents and families who faced long waits, missed care, or perceived indifference from staff.
For families confronting these realities, clear-cut guidance emerges. If the priority is dependable daily care, transparent communication, and a consistently staffed environment, alternatives should be seriously considered. Nonprofit or county-run facilities, sites with documented higher staff-to-resident ratios, and providers with sustained, verifiable DOH ratings and near-term improvement plans may align more closely with needs for safety and reliability. If choosing Norwich Rehab, pursue visible, concrete assurances: current staffing schedules, response-time benchmarks, recent inspection findings, and a realistic, action-oriented care plan that addresses medication management, hydration, skin integrity, and fall prevention. A proactive, data-driven visit with multiple staff members on shift hours can reveal whether promises align with day-to-day practice.
In the end, Norwich Rehabilitation & Nursing Center presents a mixed, even contradictory picture. The community can powerfully support rehabilitation outcomes and offer a warm, engaging environment when therapy and activities are in balance with adequate staffing. Yet the loud minority of reviews details experiences ranging from frustrating accessibility to outright safety and ethical concerns, painting a cautionary portrait for families prioritizing consistent, high-stakes care. The prudent path combines a thorough, hands-on vetting process with a clear contingency plan: insist on seeing unchanged, reliable staffing patterns; request concrete performance metrics; and be prepared to pivot to alternatives if ongoing risk factors exceed comfort. For the right family, the rehab-focused strengths can be a meaningful fit; for others, it may be wiser to look elsewhere.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Norwich Rehabilitation & Nursing Center in Norwich, NY is a vibrant assisted living community that offers a wide range of amenities and care services to ensure the comfort and wellbeing of its residents. The community provides a welcoming environment with fully furnished accommodations and private bathrooms for each resident.
Residents can enjoy various amenities such as a beauty salon, gaming room, small library, fitness room, and outdoor spaces like gardens. The dining experience at Norwich Rehabilitation & Nursing Center is exceptional, offering restaurant-style meals prepared by professional chefs. Special dietary restrictions are accommodated to meet individual needs.
Care services provided include assistance with activities of daily living, such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time. Additionally, a mental wellness program supports the emotional and psychological wellbeing of residents.
Transportation arrangements are available for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination services make transitioning into the community seamless.
Norwich Rehabilitation & Nursing Center is conveniently located in close proximity to several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Residents can enjoy nearby amenities and participate in planned day trips or engage in resident-run activities within the community.
With concierge services available and scheduled daily activities such as fitness programs, residents have ample opportunities for socialization and engagement while maintaining their independence. Wi-Fi/high-speed internet access enables connectivity throughout the community.
Overall, Norwich Rehabilitation & Nursing Center provides an enriching assisted living community where residents can receive personalized care services while enjoying an array of amenities and nearby conveniences.
Norwich Rehabilitation & Nursing Center is located at 88 Calvary Drive, Norwich, NY 13815 in Chenango County, New York
Norwich Rehabilitation & Nursing Center on seniors.fyi includes 5 photos including images showing windows, interior, brick, landscaping, architecture, salon, building, patio, and more.
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