Valley View Manor Nursing Home in Norwich, NY
Save40 Park Street, Norwich, NY 13815
For more information about senior living options: (844) 490-3973
Tammera and Sarah are the best there. A caring home with warm and friendly staff. The staff is super friendly and helpful. Nursing is well organized and overall a great place. The residents seem happy and have many things to do throughout the day, thanks to the activities staff. There is always hope, with help from the management and staff of Valley View. A creek runs nearby where the elderly can witness nature's beauty. The staff treated her wonderfully and were a great help to her family.
They were horrified by the disposition of the nursing staff at Valley View; the staff bickered and showed no tact or compassion, creating a troubling atmosphere. They described the facility as severely understaffed, with residents wandering and rooms left dirty and unclean. They alleged staff tried to pressure a resident to sign over his home, left him unattended, and sent him to the ER after he collapsed. They warned others not to send loved ones there due to dietary neglect, calling the food the equivalent of pet food. They labeled the place a disgrace with poor quality of treatment and urged authorities to investigate or shut it down. They criticized the Director of Nursing as rude and unprofessional, noting she failed to explain or show compassion. They reported items going missing (false teeth, hearing aids, clothing) and neglectful care, including meals being forgotten or served poorly. They described chronic under-staffing leading to slow call-bell responses and poor communication among staff.Valley View Manor Nursing Home in Norwich is best suited for residents and families who crave a smaller, more home-like atmosphere and are prepared to stay actively involved in monitoring care. When leadership is stable and staff are aligned with a caregiving philosophy, the place can feel warm, personable, and family-focused. The strongest case rests with residents who benefit from social programming, routine-friendly dining, and a setting that rewards attentive staff with genuine, daily interactions. In short, this community can deliver meaningful, person-centered care for those who can bring consistency and advocacy to the table.
Conversely, those requiring steady, hospital-grade oversight, pristine housekeeping, and consistently prompt care should consider alternatives. Across reviews, the most persistent red flags are staffing shortages and uneven response times, frequent mentions of rooms left uncleaned, and meals that disappoint or fail to meet basic nourishment expectations. The spectrum ranges from occasional praise for compassionate individuals to repeated complaints about neglect, frail hygiene, and miscommunication. Prospective families should weigh the likelihood of volatility in daily operations and the potential need to intervene frequently to safeguard a loved one's comfort and safety.
On the upside, the community does have notable strengths that can offset some downsides when the environment is well-managed. Several caregivers are repeatedly praised for kindness and competence, and a few residents report positive experiences with rehab and daily care when staff are present and attentive. The facility's location offers a pleasant outdoor feel and opportunities for outdoor viewing or outings, which can contribute to a sustainable sense of well-being. For families able to establish steady lines of communication with the nursing leadership, these relational assets can translate into steadier days for residents who respond to routine and personal attention.
The major cons, however, are not easily ignored. Under-staffing emerges as a recurring theme, with critics noting slow call-bell responses, irregular room cleanings, and inconsistent meal quality. Instances of poor hygiene, unfriendly administrative interactions, and even reported miscommunications about a resident's status contribute to a climate of unease for many families. One message that surfaces clearly is that while some staff members do their best, the system can feel overwhelmed, with care quality fluctuating based on who is on shift and who is in charge at any given moment. For those with heightened care needs or a low tolerance for inconsistency, these are non-negotiable risk signals.
Nonetheless, the potential positives can be leveraged through a proactive, hands-on approach. Families that can devote time to regular check-ins, demand transparent updates, and insist on staff accountability may experience steadier care and a more cohesive care plan. Prospective residents should request current staffing ratios, observe the dining and housekeeping routines during a visit, and interview the director of nursing about ongoing quality improvements. Inquiries about private room availability, personalized dietary accommodations, and the facility's response protocols for concerns will reveal how well the community translates its strengths into reliable day-to-day practice.
Bottom line: Valley View Manor can be a reasonable option for families willing to remain closely involved and to push for consistent standards, particularly if a warm, socially engaging setting is a priority and the leadership demonstrates steady improvement. It may not suit those who require unwavering reliability in staffing, meticulous cleanliness, and consistently high-quality meals. Alternatives with stronger, steadier staffing metrics and clearer, more transparent administration should be on the short list for anyone prioritizing predictable daily routines and uncompromising safety. In the right hands and with vigilant oversight, Valley View Manor can still offer a humane, dignified environment that respects residents and supports family engagement.
82 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Valley View Manor Nursing Home in Norwich, NY offers a wide range of amenities and care services to ensure a comfortable and fulfilling living experience for its residents. With a focus on promoting wellness and independence, this assisted living community provides all the necessary conveniences and support needed for a high quality of life.
Residents can enjoy various amenities such as a beauty salon, cable or satellite TV, a computer center, and a gaming room. There is also ample outdoor space including a garden where residents can relax and take in the fresh air. The fully furnished living spaces come with private bathrooms and kitchenettes for added convenience.
Valley View Manor offers restaurant-style dining with special dietary options available to accommodate individual needs. Housekeeping services are provided to ensure that the living spaces are always clean and well-maintained.
Care services include 24-hour supervision with a call system in place for emergencies. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management is provided to ensure that residents receive their medications correctly and on time. A mental wellness program is also offered to support the emotional well-being of residents.
Transportation arrangements are made both for non-medical purposes as well as for doctor's appointments. Residents can also take advantage of the community-operated transportation service available. Move-in coordination is provided to make the transition into Valley View Manor as seamless as possible.
In terms of activities, residents have access to concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities within the community. This ensures that there are always opportunities for socialization and engagement.
Located in Norwich, NY, Valley View Manor enjoys proximity to various amenities in the surrounding area. Cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals are all conveniently located nearby.
Overall, Valley View Manor Nursing Home offers a welcoming environment with an array of amenities and care services that cater to the unique needs of its residents. With a focus on both physical and mental well-being, this assisted living community strives to enhance the quality of life for all its residents.
Valley View Manor Nursing Home is located at 40 Park Street, Norwich, NY 13815 in Chenango County, New York
Valley View Manor Nursing Home on seniors.fyi includes 5 photos including images showing healthcare, exercise, interior, outdoor, building, bedroom, exercise equipment, gym, and more.
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