Autumn View Health Care Facility

Pros

• The facility is very clean and well-maintained, creating a pleasant environment for patients.
• Many staff members are described as friendly, caring, and compassionate in their interactions with residents.
• The physical and occupational therapy services provided are highly praised for their effectiveness and quality.
• Several reviewers noted that communication from staff was good, with prompt responses to questions and concerns.
• Patients appreciated the variety of activities offered, such as movie nights, which enhance social interaction.
• Some meals were reported as looking appetizing, and certain patients expressed satisfaction with the food provided during their stay.
• Despite being understaffed, many staff members worked hard to meet the needs of residents and maintain cleanliness throughout the facility.

Cons

• The patient felt intimidated and humiliated by the staff for requesting bathroom assistance, often being ignored for extended periods.
• A family member experienced significant delays in receiving a bed upon admission and felt that staff were annoyed when asked questions.
• The patient reported minimal rehabilitation services and insufficient attention to their specific care needs despite prior communication of their condition.
• Multiple reviews indicated long wait times for assistance from staff, sometimes exceeding 45 minutes, leading to frustration among patients and families.
• Patients expressed dissatisfaction with the quality of food and laundry services at the facility.
• There were complaints about the unprofessional behavior of some staff members, including interrupting private conversations without context.
• Family members felt disregarded regarding communication and information about their loved ones' care from administrative staff.
• Patients voiced concerns about feeling isolated due to negative comments made by staff when seated with others in the dining area.

Review

The experiences reported by patients and their families at Autumn View Health Care Facility present a complex picture of care, service quality, and staff interactions. While some reviews highlight the facility's cleanliness, friendly atmosphere, and solid rehabilitation services, other accounts convey serious concerns regarding patient treatment, staff communication, and operational management. These contrasting perspectives reveal significant discrepancies in the quality of care provided in this health care environment.

On one side of the spectrum, numerous reviews commend Autumn View for its clean and pleasant ambiance. Visitors appreciate the friendliness of staff members who are described as caring and compassionate. One reviewer expressed feeling like "the Queen of Sheba" due to the kindness displayed by nurses and therapists alike. Rehabilitation services were specifically praised; physical therapists received high marks for their professionalism and effectiveness. The structured activities offered—such as movie nights—also contributed positively to the overall environment, making it feel less institutionalized for residents.

However, many negative experiences illustrate troubling issues that overshadow these positives. Reports from patients detail distressing encounters when attempting to access basic needs like using the restroom or receiving timely assistance from nursing staff. One patient recounted being reprimanded for asking for help too frequently while others had to wait excessively long periods—upwards of 45 minutes—for assistance with essential tasks. This neglect not only caused physical discomfort but also left individuals feeling vulnerable, intimidated, humiliated, and distrustful of those responsible for their care.

The frustration didn't end there; several reviews mentioned administrative shortcomings that exacerbated tensions between families and facility personnel. A recurring theme across multiple accounts is a lack of effective communication from administrative staff regarding loved ones' conditions or changes in care plans. Families often felt disregarded or uninformed about their relatives’ situations despite persistent inquiries. Such inadequacies can foster an environment where families feel powerless during already stressful times associated with rehabilitation or long-term care.

Additionally, specific incidents raised alarm about professional standards being compromised within the facility's operations. Some reviewers highlighted grievances about meal quality being subpar or unsuitable for patients' dietary needs—a critical component when considering nutritional support during recovery phases post-surgery or injury. Lost laundry items were another point of contention mentioned repeatedly alongside instances where residents reportedly wore ill-fitting clothing provided by the facility instead of their own on significant occasions.

While many positive individual interactions occurred among healthcare providers and residents that uplifted spirits during tough times—such as shared meals or supportive therapy sessions—the overarching portrayal speaks to a need for systemic improvements within Autumn View Health Care Facility’s operations. Greater oversight might be necessary to ensure trained personnel manage patient needs appropriately while fostering respectful communication throughout all levels of interaction within this healthcare environment.

In conclusion, whether seeking rehabilitation services after surgery or looking for long-term residential care options, potential clients must carefully weigh both sides reflected in these reviews before making decisions regarding Autumn View Health Care Facility. Continued vigilance along with open dialogue between families and staff seems essential if improvements are desired; addressing concerns promptly will ultimately aid in restoring faith within this community-focused establishment committed to offering supportive yet effective patient-centered care.

This area of Hamburg, New York offers a variety of amenities that may be appealing to seniors looking for a vibrant community. With several dining options such as McDonald's, 2 Scoops Ice Cream, and Lago 210, residents can enjoy a range of culinary experiences. Additionally, there are physicians' offices nearby including Ocular Restoration and Buffalo Sleep Specialists, ensuring easy access to healthcare services. Pharmacies like Wegmans and Walmart Pharmacy are also conveniently located for medication needs. For leisure activities, parks like Woodlawn Beach State Park and Chestnut Ridge Park offer opportunities for outdoor recreation. Places of worship such as St Bernadette's R C Church provide spiritual support within the community. The presence of theaters like Quaker Crossing STM 18 also offers entertainment options for cultural enrichment. Overall, this area presents a well-rounded environment for senior living with access to essential services and recreational facilities.

Restaurants

• McDonald's (1.3 miles)
• 2 Scoops Ice Cream (1.5 miles)
• Cyclone Bar (1.8 miles)
• Lago 210 (1.8 miles)
• The Fairgrounds (1.8 miles)
• Burger King (1.9 miles)
• Blue Ribbon Grill (1.9 miles)

Physicians

• Neighborhood Health Center (1.6 miles)
• Ocular Restoration (1.8 miles)
• Buffalo Sleep Specialists (2.5 miles)
• Todd Gardner, OD - Your Local Eye Doctor - Hamburg (3 miles)
• Skormin Max DDS (3.1 miles)
• Hamburg Medical Park (3.2 miles)
• Sharma Family Medicine (3.8 miles)

Pharmacies

• Wegmans (1.8 miles)
• Walmart Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.5 miles)
• Rite Aid (2.9 miles)
• Rite Aid (3.8 miles)

Cafes

• Tim Hortons (1.9 miles)
• Starbucks (2.2 miles)
• Tim Hortons (3.6 miles)
• Starbucks (4.8 miles)
• Tim Hortons (4.9 miles)
• Tim Hortons (5.4 miles)
• Wegmans Food Markets (5.6 miles)

Parks

• Woodlawn Beach State Park (1.9 miles)
• Green Lake Park (4.1 miles)
• ashwood Nature Trail (4.2 miles)
• Chestnut Ridge Park (5.2 miles)
• Commissioners Cabin At Chestnut Ridge (5.9 miles)
• Centennial Park (6.4 miles)
• Volunteer Firemans Park (6.5 miles)

Places of Worship

• St Bernadette's R C Church (3 miles)
• Queen of Angels (3.7 miles)
• Queen of Heaven Church Rectory Office (6.5 miles)
• Faith Bible Baptist Church (8.4 miles)

Theaters

• Quaker Crossing STM 18 (3.1 miles)

Hospitals

• Mercy Hospital Operating Room (6 miles)