Elderwood At Hamburg

Pros

• The nursing and CNA staff at the Elderwood facility on Maelou are great, providing attentive care.
• The cleanliness of Elderwood is commendable, with well-maintained facilities and pleasant grounds for residents.
• Many staff members at Elderwood are described as hardworking and dedicated to providing good care for residents.
• Residents have access to a variety of activities, contributing to a positive environment.
• Families appreciate the quick and efficient acceptance process for their loved ones into the Elderwood Healthcare facility.
• The food served at Elderwood is considered good by several reviewers.
• Overall experiences mention that certain staff members genuinely want to take care of the residents, highlighting their kindness and helpfulness.

Cons

• Many residents are left in their own waste for hours due to staff ignoring call lights.
• The facility as a whole is very dysfunctional, leading to high turnover and mediocre care.
• Frequent issues with changing medications without advising residents or families.
• Rooms can be austere, and there have been complaints about cleanliness, with reports of spiders in living spaces.
• Little information and training was provided upon discharge, causing stress for families.
• Poor communication from therapy managers and social workers created additional challenges for families seeking ongoing care.
• The food has deteriorated over time, impacting the quality of life for residents.
• There were instances of residents experiencing falls and lack of adequate supervision due to understaffing.
• Residents on certain floors reported unpleasant odors, indicating possible cleanliness issues.
• A long quarantine period for a resident was described as cruel and inhuman by family members.

Review

The experience of families with loved ones at Elderwood facilities reflects a complex tapestry of care, staff dedication, and systemic issues that impact the quality of life for residents. While some reviewers express appreciation for the efforts of specific nurses and caregivers, others highlight significant failings in nursing care, communication, and administrative organization. This dichotomy creates an unsettling narrative regarding consistent standards across locations, which in turn affects the overall perception of the facility.

Several reviewers have noted that staffing appears to be insufficient in terms of numbers and training. Many pointed to instances where call lights went unanswered for extended periods, leaving vulnerable residents unattended. One family member passionately expressed their concern about their loved one being left in waste for hours—a situation they would not wish upon anyone's mother. This fear is exacerbated by a general lack of accountability from staff when it comes to addressing basic needs. Although some staff members come highly praised for their compassion and dedication, the high turnover rates among personnel leave families anxious about continuity of care.

In terms of medical oversight and communication surrounding healthcare decisions, several reviewers reported chilling discrepancies. For instance, one reviewer described a bewildering experience during a care plan meeting where conflicting information about weight gain versus loss was presented within mere days. They also noted troubling instances where medications were altered without proper notification—a lapse that could potentially jeopardize residents' health. Such inconsistencies prompt concerns about whether these discrepancies arise from inadequate staffing or poor management practices.

Cleaning standards seem to vary across different wings of the facilities as well; while some areas are maintained meticulously, others are described as having unpleasant odors and unclean conditions. One reviewer mentioned a particular wing designated for dementia patients suffering from pervasive urine smells attributed to inadequate attention to hygiene—a summary that starkly contrasts with accounts from families who felt relieved by clean premises and well-maintained spaces elsewhere within Elderwood.

Administrative issues also garnered criticism, especially concerning discharge planning processes that appear outdated or poorly executed. A family member whose grandmother was discharged without sufficient guidance reported feeling overwhelmed with confusion over adaptive equipment needed post-rehabilitation. This lack of coherent guidance can cause immense stress for families attempting to navigate transitions back home after receiving care—a sentiment echoed by others who found themselves scrambling for information on ongoing support services due to insufficient communication from therapists or social workers.

Despite these troubling aspects observed by many families, there remains a contingent that believes Elderwood does provide valuable services amidst its shortcomings. Some reviews extolled the quality of life improvements experienced by residents alongside praise for specific staff members who exemplified high levels of compassion and professionalism during interactions with both residents and family members alike.

Ultimately, while certain aspects of Elderwood's operations earn commendation—such as cleanliness and amenities—the overarching theme reveals an urgent need for improvements in staffing ratios, better communication protocols between caregivers and families, cohesive discharge planning procedures, as well as systematic attention to hygiene across all facility wings. The complexity of experiences shared serves as a powerful reminder: each resident's story is unique yet interconnected through common threads reflecting hope mixed with frustration within elder care environments like those at Elderwood.

Cafes

• Tim Hortons (0.3 miles)
• Tim Hortons (3.7 miles)
• Starbucks (4.1 miles)
• Tim Hortons (4.2 miles)
• Starbucks (6.1 miles)
• Three Girls Cafe (6.8 miles)
• Tim Hortons (6.9 miles)

Restaurants

• Burger King (0.3 miles)
• Cyclone Bar (0.7 miles)
• The Fairgrounds (0.7 miles)
• Blue Ribbon Grill (0.8 miles)
• Ginger & Garlic Chinese Restaurant (1 miles)
• McDonald's (1.6 miles)
• Hamburg Brewing Company (2.1 miles)

Physicians

• Ocular Restoration (0.4 miles)
• Todd Gardner, OD - Your Local Eye Doctor - Hamburg (1 miles)
• Neighborhood Health Center (1 miles)
• Skormin Max DDS (1.1 miles)
• Hamburg Medical Park (1.1 miles)
• Buffalo Sleep Specialists (2.1 miles)
• Sharma Family Medicine (3 miles)

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.6 miles)
• Rite Aid (0.9 miles)
• Walmart Pharmacy (2 miles)
• Wegmans (3.7 miles)
• CVS Pharmacy (4.2 miles)
• CVS Pharmacy (4.5 miles)

Places of Worship

• St Bernadette's R C Church (1.9 miles)
• Queen of Angels (5.8 miles)
• Faith Bible Baptist Church (6.6 miles)
• Queen of Heaven Church Rectory Office (8.2 miles)

Parks

• ashwood Nature Trail (4 miles)
• Woodlawn Beach State Park (4 miles)
• Green Lake Park (4.5 miles)
• Chestnut Ridge Park (4.5 miles)
• Gorcica Field (4.9 miles)
• Commissioners Cabin At Chestnut Ridge (5 miles)
• Volunteer Firemans Park (8 miles)

Theaters

• Quaker Crossing STM 18 (4.7 miles)

Hospitals

• Mercy Hospital Operating Room (8.1 miles)