Elderwood At Hamburg
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5775 Maelou Drive, Hamburg, NY 14075
For more information about senior living options: (844) 490-3973
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The staff are very caring and go the extra mile to help residents recover after surgery. The meals are good, and the therapy team is knowledgeable. The facility is clean, well-maintained, with pleasant grounds and outdoor spaces. Management is accessible and responsive when needed. There are ample activities and programs that keep residents engaged and socially connected. Some staff members are consistently attentive, making residents feel well cared for. Families appreciate the comfortable rooms and dedicated spaces where they can visit and spend time with their loved ones.
The staff are described as incompetent and uncaring, with many reviewers saying they should be ashamed of how they treat residents. A grandfather was left lying on the floor with only a blanket and pillow, and workers claimed they'd "found" him. Basic safety checks were inconsistently performed; 2-hour checks are touted but not reliably in place for all patients. It's often impossible to find someone in charge, as nurses are at stations or on break. Residents are left soiled in bed, sometimes found by visiting family the next day. The facility fails to call families about issues, and at times claims a call was made when none occurred. They appear to care more about money than patient welfare, charging high rates while delivering poor care and lacking air conditioning on upper floors. Some nurses and aides allegedly lie about residents' care, including medications and whether they can eat with morphine. Understaffing leads to ignored call lights, with residents left sitting in their own waste or without timely assistance. The overall environment is described as disgusting and abusive, with calls for the facility to be shut down.This Elderwood at Hamburg is best suited for families seeking skilled rehab and longer-term care in a clean, well-kept environment where therapy teams and activity options are real assets, and where diligent family advocacy can bridge gaps in day-to-day care. It can work for residents who respond well to structured rehabilitation programs and who welcome accessible therapy, social programming, and a campus feel with pleasant grounds. However, it is not ideal for those who require unwavering, consistently staffed supervision, flawless communication with families, and rock-solid daily care without relying on vigilant relatives to fill the gaps. In short, this community serves well when therapy momentum and a clean setting matter most, less well when dependable minute-by-minute care and reliable staffing are non-negotiable.
On the plus side, the rehab and therapy components have several credible strengths. Physical and occupational therapy staff are frequently described as knowledgeable and motivated, capable of delivering meaningful progress in mobility and function. The campus itself is praised for its cleanliness, maintenance, and pleasant grounds, with some reviewers noting that the environment contributes to a positive experience, especially on the memory-care floor where residents can be clean, socialized, and engaged with activities. A subset of staff members - nurses, aides, and some supervisors - are recognized as capable and caring, and management is occasionally noted as reachable when concerns arise. These elements can translate into tangible short-term gains for residents who receive consistent, attentive therapy and gentle daily routines.
Yet the cons are pointed, persistent, and hard to overlook. Across multiple reviews, chronic understaffing emerges as the defining challenge, with frequent reports of call bells ignored for long stretches, aides needing to be asked repeatedly for basic assistance, and instances where residents were left uncomfortable or not properly cared for. There are serious anecdotes of patients left lying in beds, soiled sheets, or without timely repositioning, and even allegations of medication errors or miscommunications about care plans. Discharge planning is repeatedly described as fragmented, with families left to hunt for information and to piece together instructions after a transition. The moral weight of these experiences is compounded by frequent accusations that some staff prioritize personal breaks or screen time over urgent resident needs.
These realities raise a clear question: do the advantages in rehab quality and facility upkeep offset the ongoing safety and consistency gaps? For residents who can thrive under a well-supported therapy program and who come with an active family advocate to monitor care, the strong therapy teams and clean environment can buffer some risks. The memory-care and rehab floors show that with the right combination of attentive aides and dedicated nurses, residents can stay clean, engaged, and improving. However, the pervasive staffing instability and reporting of care failures undermine confidence in reliable, predictable care - precisely what long-term residents and families must rely on every day. In practice, the positives confirm what to expect when a cohesive, well-staffed team is present; the negatives remind why steady oversight and a proven track record matter even more.
Visiting strategy matters here. Prospective families should insist on seeing multiple shifts, meeting the unit managers, and requesting concrete data on staff-to-resident ratios, call-light response times, and the cadence of daily care tasks (bathing, turning, dressing, toileting). Request sample care plans, recent med-pass procedures, and a detailed discharge plan for any rehab resident. Verify room temperatures and air quality, especially given complaints about heat on upper floors and inconsistent climate control. Probe the memory-care floor about routine monitoring, safety rails, bed alarms, and the level of person-centered engagement. Finally, confirm billing practices, transparency with families, and a clear escalation path with a named contact who can address concerns promptly.
Ultimately, Elderwood at Hamburg demands a careful, nuanced decision. It can be an excellent fit for families prioritizing robust rehabilitation, a clean, hospitable environment, and engaged therapy teams - provided there is a strong commitment to vigilant oversight and rapid communication. Potential movers should be prepared to test the facility's stated processes against real-world experiences and to compare with other options that demonstrate more consistent staffing and less variability in daily care. If reliable, around-the-clock attentiveness and transparent family communication are non-negotiable, alternatives - whether another Elderwood location or a competing provider with a documented staffing and quality assurance record - should be seriously considered before choosing Hamburg.
166 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Buffalo Niagara International (15 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Elderwood At Hamburg in Hamburg, NY is an exceptional assisted living community that offers a wide range of amenities and care services to its residents. The community prioritizes the well-being and comfort of its residents, providing them with everything they need to lead a fulfilling lifestyle.
Residents can enjoy various amenities such as a beauty salon, fully furnished accommodations, and access to cable or satellite TV. The community also offers convenient transportation services, including community-operated transportation and arrangements for non-medical appointments. For those who enjoy staying connected, Wi-Fi/high-speed internet is available throughout the premises.
The friendly staff at Elderwood At Hamburg understands the importance of maintaining a healthy lifestyle, which is why they offer a fitness room and wellness center for residents to stay active. Additionally, there are plenty of recreational options available, such as a gaming room, small library, and outdoor spaces for relaxation. Daily activities are scheduled to ensure that residents have stimulating opportunities for socializing and engagement.
Care services provided at Elderwood At Hamburg include 24-hour call systems and supervision to ensure the safety of residents at all times. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management and diabetes diets are also provided to cater to specific health needs. Furthermore, the community offers mental wellness programs to support the emotional well-being of their residents.
Residents at Elderwood At Hamburg can indulge in restaurant-style dining that includes special dietary restrictions if needed. The dining room provides delicious meals prepared by professional chefs.
Located in close proximity to various amenities in the area, the community benefits from easy access to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and theaters.
At Elderwood At Hamburg, seniors can truly experience a vibrant and fulfilling lifestyle while receiving personalized care services tailored to their needs.
Elderwood At Hamburg is located at 5775 Maelou Drive, Hamburg, NY 14075 in Erie County, New York
Elderwood At Hamburg on seniors.fyi includes 9 photos including images showing landscaping, building, interior, trees, outdoor, grass, architecture, outdoors, and more.
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