Elderwood At Hamburg

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  • Interior

    A modern lounge and dining area with bright decor and comfortable seating.

  • Outdoors

    A hospital building with an entrance and landscaped surroundings.

  • Building

    A brick building with windows, surrounded by a well-maintained lawn and trees.

  • Architecture

    A modern building set in a lush green landscape with trees and well-maintained gardens.

  • Landscaping

    A well-maintained building surrounded by lush greenery under a clear blue sky.

  • Lobby

    A modern reception area featuring a sleek design with comfortable seating.

  • Nature

    An elderly woman enjoys gardening, tending to her plants in a sunny outdoor setting.

  • Caregiver

    An elderly person engages with a caregiver, exploring content on a tablet together.

Elderwood At Hamburg

Information last verified:

5775 Maelou Drive, Hamburg, NY 14075

For more information about senior living options: (844) 490-3973

2.5 from 52 reviews
5 stars
12
4 stars
6
3 stars
3
2 stars
8
1 stars
23

Overall Review of Elderwood At Hamburg

Pros

  • pro The rehab technicians were wonderful, and the on-site nurses were fantastic and attentive.
  • pro The facility is clean and well maintained, with pleasant grounds and nice rooms.
  • pro The staff are caring and go above to help residents recover after surgery or illness.
  • pro Therapists are very knowledgeable and provide strong rehabilitation support.
  • pro There are many activities and a full calendar that keep residents engaged.
  • pro On the memory care floor, staff keep residents clean, happy, and well-socialized.
  • pro The facility provides space for family visits, making it easier to connect with loved ones.
  • pro Hospice teams coordinate closely with the facility and the physician to support ongoing care.

Cons

  • pro The facility is described as neglectful toward residents, with care that has deteriorated over years.
  • pro The administration is labeled horrible, with calls for the place to be shut down.
  • pro Care is inconsistent and poorly managed, with repeated issues over months including dehydration and weight loss.
  • pro The food is subpar and sometimes inedible, contributing to choking and dehydration incidents.
  • pro The staff is chronically understaffed, leading to long wait times for call bells and residents left in their waste.
  • pro Communication and documentation are routinely poor, with important medical information unread or not shared with families.
  • pro Management is accused of prioritizing profit over patient safety, including allegations of Medicare overbilling and related charges.

Review

Elderwood at Hamburg is best suited for families pursuing short-term rehabilitation and recovery support, where strong therapy services and a generally clean, orderly environment are primary expectations and where there is active family involvement to oversee care. It can also appeal to those navigating memory-care transitions, provided realistic expectations are set about staffing stability and the ongoing need for vigilant communication with administrators and front-line staff. The community may work well for residents who value prompt access to rehab services, clean facilities, and a campus with pleasant grounds; however, it is not a hands-off option. For families that cannot commit to constant advocacy or who require consistently high-touch, predictable care, alternatives should be explored.

On the plus side, Elderwood at Hamburg demonstrates clear strengths in rehabilitative care when staff and processes align. Several residents report skilled, motivated PT and OT teams, with rehab that helped regain mobility and function, sometimes after a fall or septic illness. In some cases, the on-site nursing and therapy teams are described as capable, engaged, and attentive, delivering timely follow-through and coordinating with physicians and hospice teams. The physical plant earns praise too: multiple accounts mention well-kept rooms, clean spaces, and a nicely updated entry, with a second-floor wing described as attractive and well-maintained. The grounds and common areas offer a comfortable atmosphere for visiting families, and when therapy and nursing converge, residents can experience meaningful improvement and better daily function.

Yet the most consequential reality here remains the chronic gap between promise and day-to-day execution for many residents. A frequent thread across reviews is under-staffing and high turnover, which translates into delayed care, unanswered call lights, and inconsistent responses to basic needs. Families consistently recount struggles with communication, documentation gaps, late or missing updates on care plans, and a sense that supervising clinicians are not always aligned with front-line staff. Medications, wound care, and routine hygiene care are repeatedly cited as problem areas, with several families reporting neglectful incidents, failures to bathe or reposition residents, and even events that required hospital readmission. The tone of several testimonials suggests a facility-wide pattern rather than isolated mishaps, which creates a real sense of insecurity for relatives relying on steady, respectful care.

Those cons do not entirely cancel out the positives in rehab-focused episodes, but they do temper expectations for long-term residence or highly medicalized needs. Short-term rehab can still be productive when a resident’s family can be present to advocate, ask pointed questions, and ensure care plans are implemented consistently across shifts. Still, for residents requiring reliable, continual oversight, or for families seeking consistent quality in memory care or complex medical management, the cons tend to eclipse the pros. The contrast between the capable, compassionate moments from some staff and the broader pattern of gaps in care underscores a fundamental truth: the outcome hinges on staffing stability and proactive leadership that can align therapy goals with daily nursing care.

For families considering Elderwood Hamburg, practical diligence is essential. Tours should probe clearly for the current nurse-to-resident ratio on each floor, ask about turnover and how schedules translate into real-time coverage, and request concrete examples of how call-light responsiveness is tracked and improved. Demand transparency around care planning: who makes and reviews medical decisions, how communications are documented, and what handoffs look like between shifts. Inspect the memory-care environment specifically, privacy, engagement, and daily routines matter, and family questions should center on how dementia care plans are implemented and reviewed. Finally, review financials with a vigilant eye: ensure understanding of what is included in rehab stays, how transitional care is billed, and what protections exist against overbilling or billing miscommunications.

In the end, Elderwood at Hamburg presents a practical but unequal option. It can deliver meaningful rehabilitation outcomes and a dignified, pleasant environment when staffing aligns and family advocates are present, yet it struggles with systemic care gaps that can jeopardize daily safety and consistency. This makes it a reasonable choice for families who can commit to active involvement during a rehab stay and who are prepared to scrutinize care plans and staffing patterns continually. For those who require steady, high-quality routine care, particularly in long-term memory-care settings or for residents with complex health needs, alternatives should be considered more seriously. The facility can be a workable path forward in the right circumstances, but it demands vigilance, proactive leadership, and a clear plan for ongoing oversight.

Features

Housing

  • 166 resident community capacity 166 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Buffalo Niagara International (15 miles away) Buffalo Niagara International (15 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Elderwood At Hamburg in Hamburg, NY is an exceptional assisted living community that offers a wide range of amenities and care services to its residents. The community prioritizes the well-being and comfort of its residents, providing them with everything they need to lead a fulfilling lifestyle.

Residents can enjoy various amenities such as a beauty salon, fully furnished accommodations, and access to cable or satellite TV. The community also offers convenient transportation services, including community-operated transportation and arrangements for non-medical appointments. For those who enjoy staying connected, Wi-Fi/high-speed internet is available throughout the premises.

The friendly staff at Elderwood At Hamburg understands the importance of maintaining a healthy lifestyle, which is why they offer a fitness room and wellness center for residents to stay active. Additionally, there are plenty of recreational options available, such as a gaming room, small library, and outdoor spaces for relaxation. Daily activities are scheduled to ensure that residents have stimulating opportunities for socializing and engagement.

Care services provided at Elderwood At Hamburg include 24-hour call systems and supervision to ensure the safety of residents at all times. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management and diabetes diets are also provided to cater to specific health needs. Furthermore, the community offers mental wellness programs to support the emotional well-being of their residents.

Residents at Elderwood At Hamburg can indulge in restaurant-style dining that includes special dietary restrictions if needed. The dining room provides delicious meals prepared by professional chefs.

Located in close proximity to various amenities in the area, the community benefits from easy access to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and theaters.

At Elderwood At Hamburg, seniors can truly experience a vibrant and fulfilling lifestyle while receiving personalized care services tailored to their needs.

Nearby Places of Interest

Cafes

  • Tim Hortons (0.3 miles)
  • Tim Hortons (3.7 miles)
  • Starbucks (4.1 miles)
  • Tim Hortons (4.2 miles)
  • Starbucks (6.1 miles)
  • Three Girls Cafe (6.8 miles)
  • Tim Hortons (6.9 miles)

Restaurants

  • Burger King (0.3 miles)
  • Cyclone Bar (0.7 miles)
  • The Fairgrounds (0.7 miles)
  • Blue Ribbon Grill (0.8 miles)
  • Ginger & Garlic Chinese Restaurant (1 miles)
  • McDonald's (1.6 miles)
  • Hamburg Brewing Company (2.1 miles)

Physicians

  • Ocular Restoration (0.4 miles)
  • Todd Gardner, OD - Your Local Eye Doctor - Hamburg (1 miles)
  • Neighborhood Health Center (1 miles)
  • Skormin Max DDS (1.1 miles)
  • Hamburg Medical Park (1.1 miles)
  • Buffalo Sleep Specialists (2.1 miles)
  • Sharma Family Medicine (3 miles)

Pharmacies

  • Walgreens (0.5 miles)
  • CVS Pharmacy (0.6 miles)
  • Rite Aid (0.9 miles)
  • Walmart Pharmacy (2 miles)
  • Wegmans (3.7 miles)
  • CVS Pharmacy (4.2 miles)
  • CVS Pharmacy (4.5 miles)

Places of Worship

  • St Bernadette's R C Church (1.9 miles)
  • Queen of Angels (5.8 miles)
  • Faith Bible Baptist Church (6.6 miles)
  • Queen of Heaven Church Rectory Office (8.2 miles)

Parks

  • ashwood Nature Trail (4 miles)
  • Woodlawn Beach State Park (4 miles)
  • Green Lake Park (4.5 miles)
  • Chestnut Ridge Park (4.5 miles)
  • Gorcica Field (4.9 miles)
  • Commissioners Cabin At Chestnut Ridge (5 miles)
  • Volunteer Firemans Park (8 miles)

Theaters

  • Quaker Crossing STM 18 (4.7 miles)

Hospitals

  • Mercy Hospital Operating Room (8.1 miles)

Frequently Asked Questions

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