Absolut At Orchard Brooke

Pros

• The staff at Absolut Care is described as very responsive and tries to address any concerns when family members reach out for assistance.
• The activities offered at the facility are impressive, keeping residents engaged and encouraging them to socialize outside of their rooms.
• Residents appreciate the friendly demeanor of the long-term staff, which contributes positively to the overall care environment.
• Many residents enjoy the spacious private rooms and well-maintained grounds, which provide a pleasant setting for leisure activities.
• The facility has made recent renovations and improvements that residents love, enhancing their living experience.
• Some family members report being pleased with the level of care provided, noting helpfulness from specific staff members like the director of nursing.
• Residents benefit from organized outings and regular social events that promote mental stimulation and community interaction.

Cons

• The facility has a horrific smell of urine and feces, indicating poor care for residents.
• Residents' rooms are tiny and provide no privacy, making the living conditions uncomfortable.
• Staff is described as rude and unhelpful, lacking respect for the residents.
• Communication with family members is inadequate, leading to confusion and delays in care.
• Many residents feel dehumanized and neglected, with staff blaming them for not knowing how to use call buttons.
• Bathrooms are poorly maintained, with leaking toilets that take days to fix.
• Food options are unhealthy and unsuitable for dietary restrictions like diabetes.
• Overall cleanliness of the facility is poor, with reports of dirty beds and worn-out bedding.

Review

Absolut Care at Orchard Park has garnered a mixed bag of reviews from families whose loved ones reside in the facility. While some families have expressed satisfaction with the care and activities provided, others have voiced serious concerns regarding hygiene, staff responsiveness, and overall conditions within the establishment.

One common theme that emerges from the reviews is the impact of recent transitions within the facility, particularly related to COVID-19 protocols. Families have noted challenges in communication during these times. For instance, one reviewer described their struggles to obtain timely information regarding their mother’s move into the facility. They highlighted that due to restrictions, many communications had to be filtered through other staff members, leading to frustrating delays in receiving vital assistance such as medication management. Despite these initial hurdles, they did appreciate that once issues were brought to staff attention, there was a strong effort made to remedy situations promptly.

Conversely, several reviews paint a starkly negative picture regarding cleanliness and staff attitude. One user described entering the facility only to be overwhelmed by unpleasant odors suggesting inadequate sanitation practices, specifically citing smells of urine and feces which should not permeate an environment where residents are purportedly being properly cared for. Moreover, this reviewer criticized the lack of privacy in shared rooms which are reportedly very small. Their sentiments echoed through various accounts of rude or unhelpful staff members who seemed indifferent to resident needs and complaints.

On a more positive note, certain families have praised specific staff members for their dedication and compassion towards residents. Reviews mention individuals like Stacey, the director of nursing at one location who was described as friendly and caring—attributes that resonate positively with family members concerned about their loved ones' well-being. Additionally, some families lauded improvements made in recent renovations that enhanced both functionality and aesthetics within parts of the facility. However, even amidst praise for individual caregivers or certain aspects of infrastructure upgrades, consistently poor experiences often overshadowed these positives.

Another area where Absolut Care appears to shine is its activity offerings for residents. Many families appreciated how actively engaged their loved ones were with varied daily activities—from games like bingo and memory exercises to outings such as picnics—these programs were deemed essential for keeping residents active and socializing outside their rooms. One review noted that activities motivated residents who might otherwise prefer solitude; hence facilitating interaction among them created a more vibrant living atmosphere.

Despite positive remarks about structured activities or dedicated team members contributing positively toward resident care experience at times, many reviewers ultimately found themselves disheartened by what they perceived as systemic issues affecting quality control across facilities managed under Absolut Care's umbrella—a sentiment underscored by reports detailing deplorable conditions such as leaking bathrooms left unrepaired for days alongside claims about neglect towards personal hygiene needs.

In conclusion, while Absolut Care at Orchard Park offers varying degrees of satisfaction among its clientele—with highlights on activity planning designed to keep elderly occupants engaged—the overarching pattern indicates significant frustrations surrounding basic standards expected in assisted living environments: notably cleanliness concerns coupled with inadequate staffing responses when urgent needs arise contribute heavily toward general dissatisfaction felt by users seeking reliable assistance for their loved ones residing therein.

Cafes

• Tim Hortons (0.7 miles)
• Starbucks (3.1 miles)
• Starbucks (3.5 miles)
• Tim Hortons (4 miles)
• Tim Hortons (4.3 miles)
• Tim Hortons (5.6 miles)
• Wegmans Food Markets (5.8 miles)

Parks

• Green Lake Park (0.7 miles)
• ashwood Nature Trail (1 miles)
• Chestnut Ridge Park (2.3 miles)
• Commissioners Cabin At Chestnut Ridge (3.2 miles)
• Woodlawn Beach State Park (4 miles)
• Volunteer Firemans Park (4.9 miles)
• Centennial Park (5.7 miles)

Pharmacies

• Anthony-Brown Pharmacy (1.3 miles)
• Rite Aid (1.6 miles)
• Top's Markets (3.1 miles)
• Wegmans (3.2 miles)
• Rite Aid (3.5 miles)
• Walgreens (3.6 miles)
• Walgreens (3.6 miles)

Restaurants

• OP Social Tap and Grille (1.5 miles)
• The Byrd House (1.5 miles)
• Big Tree Inn (1.7 miles)
• Danny's South (1.7 miles)
• Wings Flights of Hope (1.8 miles)
• Rix Country Store (2.1 miles)
• O'Neill's Stadium Inn (2.2 miles)

Physicians

• Buffalo Medical Group PC (1.9 miles)
• Orchard Park Pediatrics (2.2 miles)
• Dr Kathleen K Budzinski, MD (2.3 miles)
• DENT Neurological Center (2.6 miles)
• OB GYN Associates of WNY (3.4 miles)
• Ocular Restoration (3.5 miles)
• Todd Gardner, OD - Your Local Eye Doctor - Hamburg (4.1 miles)

Places of Worship

• St Bernadette's R C Church (2.5 miles)
• Queen of Angels (5.4 miles)
• Queen of Heaven Church Rectory Office (5.6 miles)
• Faith Bible Baptist Church (9.9 miles)

Theaters

• Quaker Crossing STM 18 (2.9 miles)

Hospitals

• Mercy Hospital Operating Room (7 miles)