35 15 Parsons Boulevard, Flushing, NY 11354
For more information about senior living options: (844) 490-3973
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The facility is well managed and provides excellent care. The facility is very clean and organized, with staff who promptly address residents' concerns. The staff have taken great care of residents over the years. There has been a visible positive change in the environment and staff at Sapphire. The staff are wonderful and offer very good bedside manners. They host engaging events for patients, such as carnival days, that bring joy to residents. The reception area and staff are courteous, helpful, and knowledgeable, and the facility itself is clean and welcoming. Sapphire has outstanding, efficient staff who treat patients with kindness. The premises are beautiful, spacious, and exceptionally clean. Physical therapy is excellent, and the overall care is professional and compassionate.
One reviewer described the facility as a nightmare due to negligence, reporting that a patient's wound worsened and infection wasn't disclosed until an emergency room visit. Another reviewer alleged that key patient examinations were arbitrarily rescheduled without the family's consent, delaying treatment and causing irreversible harm. A commenter criticized the staff for treating the center more like a social club than for providing essential care. A reviewer claimed the facility failed to follow doctors' orders and nursing standards, resulting in delays to routine examinations and potential harm to residents. A report noted serious communication and record-keeping failures, including not informing residents or families about medical matters.Sapphire Center for Rehabilitation and Nursing of Central Queens in Queens garners a wide range of opinions from families and friends who have watched loved ones live there. On the positive side, many reviewers describe the facility as exceptionally clean, well organized, and welcoming. Visitors frequently note neat rooms and hallways, a bright lobby, and a visitor experience that feels thoughtful and accommodating. The building's environment is repeatedly praised as both pleasant and comfortable, with reviewers remarking that the center is well kept and that the waiting area is inviting for families who come to spend time with their relatives. A number of comments emphasize the value of the facility's layout and the general atmosphere, which many interpret as conducive to healing and maintenance of dignity for residents.
A recurring theme among the favorable reviews is the quality of care and the attentiveness of the staff. Many families recount that their loved ones were well cared for by nurses, aides, and rehabilitation teams who were described as kind, patient, and respectful. The care teams are frequently praised for being on top of patients' concerns, addressing needs promptly, and providing clear explanations about treatment plans. Visitors notice continuity and consistency with care from day to day, and several accounts highlight how treatment and therapy are coordinated in a way that makes families feel involved and reassured. The facility's rehabilitation program, particularly its physical therapy, is repeatedly singled out for effectiveness and compassion.
Recreation and activity programming receive especially strong commendations. Reviewers point to ongoing events and lively programs that help keep residents engaged and connected to the community inside the center. One patient describes a "carnival day" with games, food, and balloons that brought joy to the residents, while others emphasize that activities are scheduled regularly and that staff make an effort to prevent residents from remaining sedentary. The combination of engaging activities, welcoming staff, and a clean environment is cited by families as contributing to a sense of normalcy and well-being for residents, which many emphasize is as important as medical care in a long-term setting.
Several testimonials name specific staff members who have made a meaningful impact. Among the most frequently mentioned are Diane James, a physical therapist, and Dorothy Racimo, the Director of the Rehabilitation Department, who are credited with maintaining stability and encouraging progress. Other staff who earn praise include Dilya Avezova, a floor supervisor known for going above and beyond, as well as nurses, aides, and administrative personnel like Crystal the social worker and the receptionist and guard who contribute to a smooth, courteous experience for families. Commenters express appreciation for staff who take time to communicate with families, provide clear updates, and create a reassuring presence for patients at every stage of their stay.
The positive experiences span long-term guardianship and short-term stays alike. One reviewer describes their mother's seven-year residency, noting that the 4th-floor team consistently delivers care that feels attentive and compassionate, and that the family is grateful for the staff's dedication. There are abundant stories of patients who have benefited from thoughtful, hands-on care - whether during prolonged rehabilitation or shorter post-hospital stays - where family members feel secure, supported, and confident in the residents' well-being. This breadth of positive experiences helps paint a picture of Sapphire as a facility capable of sustaining high-quality care over time and across different resident needs.
However, the community narrative is not uniformly glowing. A vocal thread of concern centers on alleged negligence and breakdowns in communication that had serious consequences for patients. In one account, a family describes a nightmare scenario in which their loved one's wound worsened dramatically due to neglect, lack of turning, and delayed information. The reviewer asserts that the wound expanded from a small lesion to a deeply infected injury over months, with no timely warnings or sufficient interventions, and charges that staff behaved more like a social club than a care team. The fear and disappointment expressed in this account stand in stark contrast to the otherwise glowing portrayals and emphasize the potential for serious harm when care standards are not followed.
Additional critiques focus on operational and communication gaps. Some reviewers claim that key examinations were arbitrarily rescheduled without patient or family consent, leading to delays in diagnosis and treatment. They describe a disconnect between what the medical team orders and what is carried out, suggesting there were instances of not following doctors' instructions, insufficient notification to families, and a lack of transparent recordkeeping. These concerns reference broader regulatory expectations and signal that, for some families, the experience inside Sapphire did not meet the standards they believed should be guaranteed in a care facility, particularly around informed consent and timely medical examinations.
In sum, Sapphire Center for Rehabilitation and Nursing of Central Queens presents a complex portrait. For many families, the center offers a clean, welcoming environment with a capable, compassionate staff that provides attentive care, engaging activities, and meaningful rehabilitation outcomes. The facility is praised for its dedication to residents, its strong rehabilitation program, and the personal warmth of many employees who become trusted advocates for patients. Yet there are sobering voices that describe failures in nursing judgment, delayed communications, and practices that fall short of expectations, with serious implications for patient safety. This dual reality - highly positive day-to-day experiences alongside painful episodes of alleged negligence - underscores the importance of consistent adherence to medical orders, transparent communication, and vigilant quality oversight to ensure that all residents receive the safe, respectful, and effective care they deserve. For families weighing options, Sapphire remains a place of promise and care, tempered by the need for ongoing attention to and resolution of the serious concerns some residents and their loved ones have raised.
227 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
LaGuardia (3 miles away) John F Kennedy International (8 miles away) Newark International (19 miles away) Westchester Cty (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sapphire Center for Rehab & Nursing of Central Queens, located in Flushing, NY, is an assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents.
The community provides a comfortable and fully furnished living environment with private bathrooms, cable or satellite TV, and Wi-Fi/high-speed internet access. Residents can enjoy various recreational activities such as gaming in the dedicated gaming room, reading in the small library, or working out in the fitness room. They can also relax outdoors in the garden or outdoor spaces.
Delicious meals are served restaurant-style in the dining room, accommodating special dietary restrictions. Additionally, assistance with daily activities such as bathing, dressing, and transfers is available around-the-clock through the 24-hour call system and supervision.
Sapphire Center offers medication management services and follows specific diabetes diets when needed. The mental wellness program emphasizes the overall well-being of residents. Transportation arrangement options cater to both medical appointments and non-medical needs within close proximity to parks, pharmacies, restaurants, places of worship, theaters, and other local facilities.
The community promotes an active lifestyle by offering fitness programs and scheduled daily activities. Residents can partake in planned day trips and resident-run activities while benefiting from concierge services for convenience.
With its extensive amenities and care services combined with convenient accessibility to nearby amenities and transportation options, Sapphire Center for Rehab & Nursing of Central Queens strives to provide a comfortable and supportive environment for residents to thrive.
Sapphire Ctr For Rehab & Nrsg Of Ctrl Queens is located at 35 15 Parsons Boulevard, Flushing, NY 11354 in Queens County, New York
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