Information last verified:
56-45 Main Street, Flushing, NY 11355
For more information about senior living options: (844) 490-3973
The hospital provided timely treatments that helped the patient regain movement on her left side after the stroke. Bianca B from ICU and Natasha M from the stroke unit delivered excellent care. Oliva, a nurse in the chemotherapy infusion center, paid close attention to the patient’s emotional state and helped her complete the first chemotherapy session pleasantly. Dr. John A. Buza, MD, spine surgeon, was professional and knowledgeable, and the patient recovered well and is pain-free. NY Presbyterian Queens Hospital staff were warm, kind, and highly professional, making patients feel cared for. The 3 North PT/OT team—Amy, Cris, Robin, and Andrew—are hands-down the best therapy team encountered. Elaine and Amelia in the OPAT Infusion Unit were wonderful, accommodating, and made the infusion process smooth and comforting. The nurses and CNAs who cared for the reviewer’s dad showed delicate, genuine care and attentiveness. The ER staff were quick, helpful, and compassionate, making the experience more bearable.
The ER is overcrowded and severely understaffed. Small rooms meant for two people are packed with four to five patients, leaving little privacy. Some nurses and doctors are unprofessional and lack basic care. Procedures are performed without gloves and blood on the floor goes uncleaned for hours. The bathrooms are filthy. Patients are left begging for updates and assistance. ER waiting times are extremely long; patients wait hours to be seen. There is a fundamental lack of understanding of how to treat geriatric patients. Some nurses are condescending and neglectful, with long delays for basic requests. The ED is described as a war zone, making care feel unsafe. There is poor communication between residents and attendings, causing delays and confusion. The hospital is dirty, disorganized, and many would not recommend returning. The call button sometimes does not work, forcing patients to rely on unreliable alternatives. They refused to perform essential imaging (X-rays, CT, MRI), delaying diagnosis and treatment.NewYork-Presbyterian Queens - TCU is best suited for families seeking high-skill surgical and specialty care within a respected academic network, and for patients who can tolerate the realities of a busy hospital that includes strong postoperative, oncology infusion, and obstetric capabilities. In particular, residents or loved ones facing complex spine procedures, cancer treatment, or intensive inpatient care may find reliable expertise and reassurance in certain teams and units. The facility’s strengths show up most clearly when the focus is on definitive procedures or planned treatment pathways, rather than on the friction points that plague the emergency department. Those who want a consistently calm, smoothly run ER experience, or who rely heavily on geriatric, preventive, or early-intervention triage, should weigh alternatives more heavily.
The explicit alternative considerations are straightforward. For families prioritizing prompt, unambiguous emergency triage and ongoing, attentive geriatric care, other nearby hospitals with lighter ER volumes may offer more reliable flow and clearer communication. For expectant parents or new mothers, experiences in Labor and Delivery are mixed enough to prompt caution and, in some cases, preference for facilities with more consistently praised bedside care across shifts. Those who require a seamless, transparent discharge process or whom sensitivity to privacy, cleanliness, and daily updates is nonnegotiable may want to compare options before committing. In short, this campus rewards patients who enter through planned pathways and skilled subspecialists, and it tests families that depend on rapid, steady ER communication and universal staff warmth.
On balance, the pros center on depth of clinical capability in selected areas. A number of surgeons and physicians are repeatedly highlighted for competence and decisive action, with spine surgery and other procedures earning high marks from patients who could directly compare outcomes to prior experiences. The infusion center, oncology teams, and certain inpatient units also draw praise for professionalism, empathy, and technical proficiency. In addition, several nurses and clinicians across floors deliver exceptional bedside care, often cited for clarity, courtesy, and genuine concern. When these strengths align with a patient’s needs, especially for planned surgeries or ongoing cancer treatment, the hospital can deliver outcomes that feel life-changing and deeply reassuring.
Yet the main drawbacks are significant and accumulate quickly for anyone navigating acute care. The ER is repeatedly described as overcrowded and under-resourced, with long wait times, limited privacy, and inconsistent responsiveness. Numerous reviews recount delays in getting doctors, radiology, and medications, plus communication gaps between residents, attendings, and families. Inpatient wards can be clean and well-staffed in places, but inconsistencies persist, with some shifts delivering compassionate, high-quality care and others leaving families feeling overlooked or ignored. Cleanliness lapses, noisy environments, and sporadic proactive updates further erode trust when emergencies arise. Taken as a whole, the cons undermine the hospital’s strengths in crisis situations where timely, coordinated care is non-negotiable.
The ER experience, in particular, is a study in contrasts. There are stories of compassionate, capable nurses and engaged physicians who make stressful moments manageable, and there are separate, almost nightmarish accounts of delays, poor triage, and miscommunications that escalate fear and discomfort. Some staff members are singled out for exemplary communication and attentiveness, while other shifts are criticized for being dismissive or slow to respond. This patchwork means that the ER outcome often hinges on which team is on shift and how crowded the department happens to be at a given time. For families evaluating options, this reality means a strong preference for choosing a hospital within a system known for pairing urgent care with standout clinicians, yet still recognizing the inherent variability in day-to-day ER performance.
Inpatient care and the broader care culture show a similar duality. The hospital earns credibility from documented successes in complex surgeries and from praise for certain nurses, therapists, and front-line staff who deliver compassionate, patient-centered experiences. There are genuine examples of teams that go beyond the clinical and check on families, coordinate post-op care, and drive steady recoveries. On the downside, inconsistent continuity of care, frequent changes in physicians, delays in discharge planning, and occasional lapses in respect and communication, sully the overall impression. Families should plan for variability, advocate assertively, and demand clear, ongoing updates if choosing this campus.
The practical decision recommendation is clear. For families weighing options, NewYork-Presbyterian Queens - TCU makes the most sense for those pursuing high-skill surgical and specialty care, with a reasonable expectation that certain units will deliver exceptional bedside attention. It is less compelling for those whose priority is a consistently smooth emergency department experience, predictable geriatric triage, or uniformly outstanding maternity and neonatal care across all shifts. If the choice is to rely on this hospital, prepare for the best-case scenario, clinically excellent procedures, dedicated nurses, and focused specialists, while bracing for delays, uneven communication, and the ED’s real-world constraints. Consider pairing the decision with a careful review of unit-by-unit reputations, requesting a designated case manager for complex stays, and, where possible, seeking alternative options for urgent geriatric or obstetric care. In the end, the hospital can be an excellent partner for certain pathways, but it is not a one-size-fits-all solution for every emergency or every inpatient need.
16 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
LaGuardia (3 miles away) John F Kennedy International (8 miles away) Newark International (18 miles away) Westchester Cty (23 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.New York-Presbyterian Queens - TCU in Flushing, NY is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community features a dining room where delicious and nutritious meals are served. Each unit is fully furnished, providing a cozy and comfortable living space for residents. There is also a beautiful garden and outdoor space where residents can relax and enjoy nature.
Housekeeping services are provided to ensure that the community remains clean and tidy at all times. Move-in coordination services make the transition into the community seamless and stress-free for new residents.
New York-Presbyterian Queens - TCU also offers a range of care services to meet the individual needs of each resident. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Special dietary restrictions, including diabetes diets, are catered to during meal preparation and service. Medication management services are available to ensure that residents receive their medications on time.
Residents can engage in scheduled daily activities that promote socialization, physical activity, and mental stimulation. Additionally, the community is conveniently located near parks, pharmacies, restaurants, transportation options, places of worship, and theaters for easy access to various amenities.
Overall, New York-Presbyterian Queens - TCU provides a comfortable and caring environment where seniors can receive personalized care while enjoying a range of amenities and nearby attractions.
New York-Presbyterian Queens - TCU is located at 56-45 Main Street, Flushing, NY 11355 in Queens County, New York
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