56-45 Main Street, Flushing, NY 11355
For more information about senior living options: (844) 490-3973
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The hospital has consistently been helpful for appointments and emergencies. The ER staff were appreciated for their care. The medicine PAs were stellar. Dr Roy was great and genuinely tried his best. The PureWick device greatly improved the patient's hygiene and dignity. The NAs were lovely and compassionate. Doctors and nurses were professional and caring; endoscopy and MRI staff were excellent.
The hospital is described as disgusting and a disgrace. The hospital refused to perform x-rays, CT scans, or MRI on a relative. The ED is criticized for incompetence in geriatric care, with condescending and neglectful nurses and gaslighting. An elderly delirious patient was left on a stretcher for two days without food, water, or toilet access. Medications were not ordered or given, lab results were not communicated, and meals were not offered. There were long imaging delays (e.g., 6 hours for a knee radiograph and 6 hours for a non-contrast knee CT) with no clear plan of care due to staff turnover. The ED is not set up for visitation, hindering family involvement. Management is described as not caring about infants and being unqualified to manage infant patients. Waiting times in the ER were often 4?8 hours, with patients in pain and neglected.The reviews paint a hospital that sparks strong, conflicting emotions. On one hand, NewYork-Presbyterian Queens Hospital is described as a longtime go-to that has helped people for routine appointments and emergencies alike, with many highlighting successful past experiences, lifesaving care, and a sense of trust in certain clinicians. A thread running through the comments is that the facility has the potential to provide excellent care and that some staff members go above and beyond. For example, several reviewers recount positive actions by doctors and nurses who delivered decisive treatment, praised surgeons and oncologists, and thanked the team for stabilizing loved ones during serious illnesses. A number of patients specifically sing praises for doctors and departments that they found compassionate, skilled, and professional, noting clean facilities and an organized environment that contributed to their sense of safety during difficult times.
Yet those same pieces of praise are interwoven with deeply troubling accounts of what happened in the ED and inpatient areas. A prominent theme is a perception of systemic understaffing and overburdened workers who were unable to meet urgent needs in a timely fashion. One reviewer described the Emergency Room as a "war zone," where communication between residents and attendings was fragmented, leading to delays in care and a confused plan of action for days on end. The same account highlighted long wait times - hours spent in the ED with little information, limited or delayed access to medications, and scarce resources for basic necessities. In another reflection, a family felt that their elderly relative was neglected: no regular checks, missed lab results, withheld food and liquids, and a delayed response to needs. The reviewer specifically recalled an 8-day stay in the hospital with COPD/CHF, drawing a line between kindness from some nurse aides and outright neglect from others, including a sense of gaslighting when advocating for the patient.
A number of reviews zero in on geriatric care and the needs of older patients. There is a repeated accusation that the ED lacks an understanding of how to treat geriatric patients, with one account stating that the care of an elderly relative deteriorated after admission. The emotional impact is sharp: delays for essential imaging such as knee X-rays and CT scans, disorganized handoffs, and the frustration of watching a loved one experience prolonged discomfort or confusion. In at least one case, the patient described a delay of 6 hours for a knee radiograph and another 6 hours for a knee CT, with an overall sense that no coherent plan of care existed for many hours. The criticism is paired with praise for the nursing staff who remained compassionate and the admitting PAs who helped move care forward, underscoring the unevenness of the experience within the same department.
There are also more specific incidents that underscore mixed experiences. One reviewer recounted a traumatic experience accompanying a great-aunt through imaging, where communication gaps left the patient frightened and uninformed. The translator dynamic added another layer of distress, as the translator and the patient's family were left outside rooms during crucial moments, intensifying a sense of patient isolation. In another account, a patient described receiving pain and suffering during a CT procedure when the patient or accompanying family could not be present to receive explanations. These moments contrast with other pages of praise for high-quality imaging and post-procedure care, where staff were described as attentive, professional, and respectful.
Amid the negative narratives, several reviewers still celebrate specific staff members and units as exemplary. Names like Dr. Roy (the attending physician toward the end of a stay) and other physicians and PAs are highlighted for their dedication and clear communication when the situation began to stabilize. The medicine PAs and hospitalists received praise for their efforts to provide continuity of care in a confusing, multi-attending environment. Positive mentions extend to endoscopy, MRI teams, and the imaging and medical records staff who were described as helpful and efficient. A number of people shared heartfelt gratitude for caregivers who performed effectively during critical moments, including a testimonial from someone whose wife's sepsis care culminated in a rapid, life-saving sequence of interventions in SICU, with hopes that the hospital's staff who supported recovery would be remembered fondly.
Overall, the collection of reviews reads as a multifaceted portrait: NYP Queens Hospital is seen as a vital institution that has saved lives and provided dependable care in many episodes, yet it is also a site of frustration, disorganization, and distress for patients and families when emergencies unfold. Some patients report experiences that profoundly undermined trust - long waits, poor communication, and perceived neglect - while others recount encounters with compassionate clinicians, efficient procedures, and reassuring bedside manners that helped them through frightening medical crises. The overarching message is one of a hospital with real strengths and admirable capabilities, but with serious, system-wide issues around staffing, consistency of care, and geriatric-focused treatment that critics say must be addressed to ensure safer, more patient-centered experiences across the board.
16 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
LaGuardia (3 miles away) John F Kennedy International (8 miles away) Newark International (18 miles away) Westchester Cty (23 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.New York-Presbyterian Queens - TCU in Flushing, NY is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community features a dining room where delicious and nutritious meals are served. Each unit is fully furnished, providing a cozy and comfortable living space for residents. There is also a beautiful garden and outdoor space where residents can relax and enjoy nature.
Housekeeping services are provided to ensure that the community remains clean and tidy at all times. Move-in coordination services make the transition into the community seamless and stress-free for new residents.
New York-Presbyterian Queens - TCU also offers a range of care services to meet the individual needs of each resident. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Special dietary restrictions, including diabetes diets, are catered to during meal preparation and service. Medication management services are available to ensure that residents receive their medications on time.
Residents can engage in scheduled daily activities that promote socialization, physical activity, and mental stimulation. Additionally, the community is conveniently located near parks, pharmacies, restaurants, transportation options, places of worship, and theaters for easy access to various amenities.
Overall, New York-Presbyterian Queens - TCU provides a comfortable and caring environment where seniors can receive personalized care while enjoying a range of amenities and nearby attractions.
New York-Presbyterian Queens - TCU is located at 56-45 Main Street, Flushing, NY 11355 in Queens County, New York
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