The Chateau at Broooklyn

Pros

• The Chateau is described as a beautiful establishment with wonderful staff.
• The PT/OT department and the first-floor nursing station were praised for helping residents regain mobility and discharge after rehab.
• Concierge Jason and Gaspar were frequently commended for addressing concerns and checking on progress.
• Nurses and CNAs were described as exceptional and attentive to residents' needs.
• The recreation department kept residents busy, with Brooke and Briana specifically acknowledged.
• The food was noted to have improved and the facility was kept very clean.
• Mis King, a CNA, was highly regarded for outstanding care.

Cons

• They claimed the facility was directly responsible for abusing a patient and that the family has not been given a copy of the incident report.
• They alleged staff failed to administer daily medications, describing it as pure negligence.
• They stated the facility begged them to remove a negative review and promised improvements that never materialized.
• They described the facility as not valuing residents' well-being, leaving families to worry about neglect or being ignored.
• They asserted their grandfather was failed twice, indicating a pattern of inadequate care.
• They claimed Parkinson's medications were not administered for two weeks, resulting in severe deterioration.
• They described the phone staff as rude and unprofessional, and unhelpful in returning calls.

Review

The Chateau at Brooklyn Rehabilitation & Nursing Center inspires a wide range of reactions from its residents and their families. On the positive side, many people describe it as a place where you can feel cared for and connected. One reviewer starts by celebrating almost every aspect of the facility: "I love everything about this facility. Great food, care and fantastic recreation programs." They highlight the lively programming and credit Diane Ryabo and her team for consistently delivering fun activities for residents and staff, even joking that they would give ten stars if that were possible. Across multiple entries, the sense of genuine appreciation for the staff's warmth and dedication comes through clearly, with compliments directed at the recreation department, nursing and rehab teams, and the facility's overall upkeep.

But the enthusiasm coexists with sharply contrasting experiences. A highly critical account accuses the center of severe neglect and even abuse. This reviewer assigns a one-star rating specifically because they believe a patient was physically abused - an assertion tied to a death and to a report that the family cannot obtain, which they say caused bruising to the patient's face, body, and brain. The tone is urgent and accusatory: the facility, in their view, is not a place suitable for caring for a family member. The language is unequivocal and somber, signaling a crisis of trust and safety that shadows any otherwise positive impressions.

Another family's experience centers on medication administration. A reviewer recounts that their grandfather was treated well in some respects, but the staff failed to give him his daily medications on multiple occasions. They describe these omissions as more than mere oversights, labeling them negligence and insisting that the failure to manage medications impacted the patient's health. The review also recounts a pattern of negative interactions with the facility after leaving a prior negative review: staff reportedly begged them to remove the post and promised improvements, only for the problems to persist, reinforcing a sense that promises did not translate into real change.

The negative sentiment extends to broader concerns about responsiveness and advocacy. One reviewer laments the difficulty in getting help when needed, despite having advocates provided with phone numbers. The impression is that, at times, families feel left to navigate a complex system on their own, with the implication that timely assistance and communication could be substantially better. A separate note emphasizes the fear and stress of trying to secure timely medical attention for a loved one, portraying the experience as anything but reassuring for families seeking dependable care.

Amid these serious concerns, other voices in the mix offer strongly positive testimonies. Several reviewers celebrate the staff's professionalism and the quality of rehabilitation services. They praise the rehab department in particular, noting effective teamwork and attentive therapists - their gratitude directed at individuals such as Kawan, Melvin, Melissa, Anna, Tanvi, Alex, and Kuwon. They describe feeling supported through the healing process, with therapists guiding them through exercises and providing practical recommendations to continue recovery after discharge. CNAs and nurses - names like Lisa, Sofia, Sweeney, Julia, and Natasha - are credited for attentive care, pain management, and ensuring medications are administered on time.

The facility's concierge and recreation staff repeatedly appear in glowing terms as well. Several reviewers recount that Jason and Gaspar (and sometimes a third named "Ghasper") took a proactive role in addressing concerns and checking on patients' progress. One memorable anecdote even casts Jason and his colleagues as a dynamic duo who provided daily reassurance and attentive service, contributing to a sense of safety and personal connection during rehab. Brooke's leadership in recreation is singled out as vital to keeping residents engaged and in good spirits, with maintenance staff such as Devon and Amari also receiving praise for their friendly presence.

Other notes highlight specific programs and personal touches that left a lasting impression. One reviewer calls out an amputee program that's tailored to residents' needs, while another describes a simple act of hospitality - finding out a guest's coffee preference and delivering it promptly - that underscored the staff's attentiveness to individual preferences. The praise extends to wound care nursing and in-house dialysis teams, illustrating that for some residents, the facility offers expert, compassionate care across a range of medical needs. A grandmother's stay is described as fantastic, underscoring consistent visits and attention from the concierge team as a standout feature.

Even within a generally positive frame, there are occasional rough edges. A reviewer who simply titled their note "Very Nice" hints at a kinder, more courteous experience, while another person describes an interaction with a phone receptionist as extremely defensive and rude. The latter paints a contrasting picture of how even a single encounter at the front desk can shape overall impressions of the facility's culture and responsiveness. Still, there is a recurring theme of gratitude from families whose loved ones benefited from careful attention, detailed planning, and a responsive care team, reinforcing that outcomes at this center can be highly variable depending on staff, timing, and individual circumstances.

Overall, the collective history here shows a facility capable of delivering outstanding, person-centered rehabilitation and compassionate care, as well as episodes that raise serious questions about safety, medication management, and communication. The testimonials point to a facility with deeply dedicated staff in certain units and roles, including the rehab team, wound care, dialysis, social workers, and recreation coordinators, who frequently receive enthusiastic praise. At the same time, other accounts describe alarming lapses that have had real and troubling consequences for residents and their families. The Chateau at Brooklyn Rehabilitation & Nursing Center thus emerges as a place of strong, positive captains steering most ships, but with rough seas and stormy weather reported by those who have encountered moments of neglect, conflict, or fear for their loved ones.

This part of Brooklyn, New York, offers a mix of urban convenience and recreational opportunities. The area is well-served by multiple MTA subway stations, providing easy access to transportation options. There are several pharmacies within a short distance, ensuring access to necessary medications and healthcare supplies. A variety of dining options are available, offering a range of cuisines for different tastes. Nearby hospitals such as Kings County Hospital Center and Maimonides Medical Center provide quality healthcare services for senior residents. Additionally, there are several parks in the vicinity, ideal for leisurely walks and outdoor activities. Cafe options like Judy's offer a cozy atmosphere for socializing or enjoying a cup of coffee. For entertainment, Alamo Drafthouse Downtown Brooklyn and Alamo Drafthouse Cinema Lower Manhattan are nearby theaters providing opportunities for cultural experiences. Overall, this area provides a convenient and vibrant setting for senior living with access to essential amenities and recreational facilities.

Transportation

• MTA Subway - Sheepshead Bay (1.1 miles)
• MTA Subway - Bay Parkway (2.3 miles)
• MTA Subway - W 8th St/NY Aquarium (2.5 miles)
• MTA Subway - Coney Island/Stillwell Ave (2.6 miles)
• MTA Subway - Church Ave (3.7 miles)
• MTA Subway - Prospect Park (4.4 miles)
• MTA Subway - 59th St (4.9 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (2.5 miles)
• Pathmark (2.5 miles)
• Walgreens (2.9 miles)
• Duane Reade (3.1 miles)
• Walgreens (3.6 miles)
• Duane Reade (4 miles)

Restaurants

• L & B Spumoni Gardens (2.1 miles)
• Paul's Daughter (2.7 miles)
• Nathan's Famous (2.7 miles)
• Ruby's Bar & Grill (2.7 miles)
• """"""Nathan's Famous"""""" (2.8 miles)
• Coney Island Brewing Co (2.8 miles)
• Sugar Bowl (3.3 miles)

Hospitals

• Kings County Hospital Center (3.9 miles)
• Maimonides Medical Center (4.1 miles)
• NewYork-Presbyterian Brooklyn Methodist Hospital (5.1 miles)
• NYU Langone Hospital Brooklyn (5.3 miles)

Parks

• Sunset Park (4.7 miles)
• Herbert Von King Park (6.2 miles)
• Fort Greene Park (6.6 miles)
• Louis Valentino Jr Park & Pier (6.7 miles)
• Brooklyn Bridge Park Pier 6 (7.1 miles)
• Brooklyn Heights Promenade (7.4 miles)
• Brooklyn Bridge Park (7.6 miles)

Cafes

• Judy's (4.9 miles)
• East One Coffee Roasters (6.3 miles)
• The West (7.8 miles)

Physicians

• Leading Lasik Center (4.9 miles)
• Costco Optical (5.2 miles)

Theaters

• Alamo Drafthouse Downtown Brooklyn (6.7 miles)
• Alamo Drafthouse Cinema Lower Manhattan (8.3 miles)