Home Instead - Brooklyn, NY

Pros

• They delivered exceptional 24-hour care and the aides became like family.
• They matched the family with an excellent caregiver who was thoughtful, prompt, and kind.
• They provided substitutes when needed and communicated promptly about vacations or sick days.
• The South Brooklyn team was warm, caring, and highly accommodating.
• The caregiver treated the aunt as if she were her own mother, bringing joy and peace in her final days.
• The Brooklyn team became an extension of the family and cared for the dad with love and attention to detail.
• The organization is staffed with caring, kind aides and run by competent, flexible, and compassionate owners and staff.
• Their oversight and handling of administrative details were consistently impressive and led to strong recommendations.

Cons

• They have no patience.
• They are rude.
• They never give you a chance to talk.
• When they say they'll call you back, it's not worth waiting for.
• The staff are very rude.

Review

Across several accounts from Brooklyn and South Brooklyn, the thread is clear: Home Instead is trusted by families for in-home care that blends professional skill with a genuinely compassionate, family-like approach. The reviews collectively describe 24/7 support, continuity, and a level of warmth that turns caregivers into trusted partners in the daily rhythms of a loved one's life. Many families highlight not just the care itself, but the sense of reassurance that comes from knowing someone is consistently looking out for a parent or relative with attentiveness and kindness.

In one family's experience, the care was anchored by a single, thoughtful caregiver who stayed with their mom for five years, right up until the end. The arrangement began with an excellent match and proved reliable over time, with Home Instead arranging substitute caregivers when needed and communicating promptly about vacations or sick days. The overall impression is of a well-coordinated team and a provider that can sustain a long-term relationship, which many families find essential when navigating the challenges of caregiving.

South Brooklyn's account centers on Marcia, described as warm, caring, and highly accommodating. The reviewer notes that their aunt's caregiver treated her "as if she was her own mother," bringing joy and peace during her final days. This sentiment - of care that transcends routine tasks to touch the emotional realms of comfort and dignity - pervades several stories and reinforces the view that Home Instead can be a meaningful, stabilizing presence during an already stressful period. The reviewer even asserts that they cannot imagine getting through the experience without the agency's support, underscoring the sense of trust that developed over time.

Another Brooklyn-based account emphasizes professionalism paired with a personal touch. Marcia and Candee are singled out as consistently professional and accommodating, with a roster of caregivers - Debbie, Fionna, Shondell, and Inez - who delivered high-quality care. The reviewer notes that initial expectation misalignments were promptly and amicably addressed, reinforcing a message that clear communication and setting expectations are key. The takeaway here is not only the caregivers' competence but also the agency's responsiveness when concerns arise, contributing to an overall sense of reliability and partnership.

More broadly, multiple reviewers describe Home Instead as an organization run by competent, flexible, and compassionate owners and staff. The phrasing commonly used - caring and kind aides, well-managed administration, and thoughtful handling of details - paints a picture of a company that integrates caregiving with solid organizational support. Several families emphasize that their loved ones are well cared for and that the relationship with Home Instead has evolved into a lasting, grateful collaboration, sometimes spanning several years.

The sentiment of "the team becoming an extension of the family" appears repeatedly. In these testimonies, Home Instead is praised not only for providing care but for creating an environment in which a loved one's daily life remains dignified and comfortable. Caregivers are remembered for their attentiveness and for the peace they bring during difficult times, including end-of-life moments. In one heartfelt note, the reviewer describes a dad who did not "waste away" under the agency's leadership, attributing his well-being to the quality of care and the consistency of the team. Such reflections underscore the deep gratitude many families feel when a care plan works and the loved one remains safe, engaged, and at peace.

Not all feedback is uniformly positive, however. A minority voice describes experiences marked by impatience and rudeness, with criticism aimed at staff who allegedly did not provide opportunities to speak or to receive timely responses. These comments remind readers that, as with any service, experiences can vary and that communication is critical. One reviewer explicitly urges that it's best to be clear about expectations and to maintain open channels of dialogue. Acknowledging these concerns alongside the many affirmations offers a fuller picture: Home Instead has the potential to deliver outstanding, life-affirming care, but success hinges on effective communication and mutual alignment of expectations.

Overall, these accounts portray Home Instead in Brooklyn and South Brooklyn as a caregiving partner that many families come to trust deeply. The prevailing tone celebrates 24/7 support, long-standing caregiver relationships, and a team that treats loved ones with dignity and affection. Families appreciate not just the practical aspects of care but the emotional nearby-ness that helps both clients and their relatives navigate daily life and, in many cases, the final chapters with grace. The call to action that emerges is to engage openly, communicate clearly, and build a collaborative relationship that allows the care team to act as a supportive extension of the family.

This area of Brooklyn, New York, offers a range of amenities that may be appealing for seniors looking to settle down in a vibrant and convenient neighborhood. With several MTA subway stations nearby, transportation is easily accessible for getting around the city. There are also a number of pharmacies within a few miles, making it convenient to pick up medications and essential supplies. The diverse selection of restaurants provides plenty of dining options, while nearby hospitals such as Kings County Hospital Center and Maimonides Medical Center offer peace of mind in case of medical emergencies. Additionally, the variety of parks and cafes in the area offer opportunities for relaxation and socializing with friends and neighbors. For entertainment, there are theaters like Alamo Drafthouse Downtown Brooklyn not too far away. This neighborhood provides a mix of convenience and leisure activities that could make it an ideal location for seniors looking to enjoy their retirement years in a bustling urban setting.

Transportation

• MTA Subway - Sheepshead Bay (1.1 miles)
• MTA Subway - Bay Parkway (2.4 miles)
• MTA Subway - W 8th St/NY Aquarium (2.5 miles)
• MTA Subway - Coney Island/Stillwell Ave (2.6 miles)
• MTA Subway - Church Ave (3.8 miles)
• MTA Subway - Prospect Park (4.5 miles)
• MTA Subway - 59th St (5.1 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (2.5 miles)
• Pathmark (2.6 miles)
• Walgreens (3.1 miles)
• Duane Reade (3.3 miles)
• Walgreens (3.7 miles)
• Duane Reade (4.1 miles)

Restaurants

• L & B Spumoni Gardens (2.2 miles)
• Paul's Daughter (2.7 miles)
• Nathan's Famous (2.7 miles)
• Ruby's Bar & Grill (2.7 miles)
• """"""Nathan's Famous"""""" (2.8 miles)
• Coney Island Brewing Co (2.8 miles)
• Sugar Bowl (3.2 miles)

Hospitals

• Kings County Hospital Center (4 miles)
• Maimonides Medical Center (4.2 miles)
• NewYork-Presbyterian Brooklyn Methodist Hospital (5.2 miles)
• NYU Langone Hospital Brooklyn (5.4 miles)

Parks

• Sunset Park (4.8 miles)
• Herbert Von King Park (6.3 miles)
• Fort Greene Park (6.7 miles)
• Louis Valentino Jr Park & Pier (6.8 miles)
• Brooklyn Bridge Park Pier 6 (7.2 miles)
• Brooklyn Heights Promenade (7.5 miles)
• Brooklyn Bridge Park (7.8 miles)

Cafes

• Judy's (5 miles)
• East One Coffee Roasters (6.5 miles)
• The West (7.9 miles)

Physicians

• Leading Lasik Center (5.1 miles)
• Costco Optical (5.4 miles)

Theaters

• Alamo Drafthouse Downtown Brooklyn (6.8 miles)
• Alamo Drafthouse Cinema Lower Manhattan (8.4 miles)