All Heart Homecare Agency

Pros

• AllHeart Homecare Agency is described as the absolute best, with a staff that is supportive, kind, and patient.
• Dennis is a first-class coordinator, expeditious in staffing, and a trusted point of contact for families.
• Caregivers are professional and amazing, with clients forming a "Dream Team."
• Olena and Svetlana are exceptional caregivers - warm, professional, and reliable.
• The team provides outstanding communication, with quick updates and reliable back-up staff when needed.
• The agency prioritizes safety with well-trained staff that earn complete trust from families.
• Maxim, the visiting nurse, is a skilled, compassionate professional who inspires trust and peace of mind.
• RN Max consistently provides attentive, high-quality care and is highly recommended.
• Natalia Razintul is highly professional, attentive, and knowledgeable about medications.
• Onboarding is fast, and the agency offers solid training and responsive support.

Cons

• One reviewer described a caregiver as "anything but heart," saying she did the care minimum for two weeks and spent the last day on her phone.
• The reviewer said the caregiver refused to leave after family members asked and blamed the patient (who has dementia) for not cooperating, while watching videos on her phone and hiding in the kitchen.
• The reviewer warned that this caregiver should not be working with people of any age, especially the elderly.
• The reviewer concluded with a resounding warning to stay far away from the place.

Review

All Heart Homecare Agency comes through in a big, family-like way, according to multiple voices from clients and staff who have interacted with the agency over the years. One longtime employee shares that after nearly eight years with the company, the feeling remains that this is a workplace built on mutual support and a genuine commitment to improving lives. The recurring theme is clear: the organization treats everyone like part of a large family, with people across the team dedicated to helping clients live better, safer lives at home.

Many clients highlight the exceptional care they receive for loved ones, especially when the care needs are complex. One family describes their mom as a client whose care was orchestrated by a first-class coordinator named Dennis, who is praised for his rapid staffing and for bringing together what the reviewer calls their mom's "Dream Team." The story speaks to the challenges of round-the-clock care and how the right staffing makes all the difference. In these accounts, the staff are not just clinicians but partners who help families navigate difficult days with patience, kindness, and a sense of relief that comes from knowing their loved ones are in capable hands.

Caregivers across the agency are repeatedly described as professional, attentive, and deeply committed to the care plans laid out for each client. One reviewer notes that the aide assigned to them performs her tasks with professionalism, communicates well, and is always willing to execute any duties outlined by the care plan. The idea that the care is tailored to each person's needs - supported by clear, ongoing communication from coordinators - recurs in many testimonials. The combination of skilled caregiving and organized, responsive planning appears to be at the heart of the agency's positive reputation.

Amid the praise for individual caregivers, several specific names stand out for their impact. Olena and Svetlana are singled out as a godsend, embodying warmth, professionalism, and a level of care that goes beyond basic tasks. The coordinator Dennis is described as wonderful, providing updates even on small changes and offering invaluable guidance that helps families feel confident in the care process. The agency's commitment to quick responses, regular follow-ups, and dependable back-up staff when needed is celebrated as a defining strength, reinforcing trust that care will adapt to changing needs while maintaining high standards of safety and integrity.

Safety and dignity emerge as especially important themes when families speak about care for elderly loved ones. Multiple reviews emphasize that the safety of aging relatives is taken very seriously, and there is a strong sense of trust in the hands of the agency. For a family with an 89-year-old mother and another with an 89-year-old father, the consistent message is that the staff are not only capable but deeply committed to preserving the clients' independence and safety within the home. This focus on safety, competence, and reliable care is repeatedly paired with a palpable peace of mind for families.

Beyond clients, the agency's internal culture and employee experience frequently come through in the reviews. A veteran staff member describes being with the organization for ten years and expresses gratitude for a kind, responsive office culture and reliable pay - combined with special thanks to coordinators Denis, Irina, and Lyudmila, and a heartfelt shout-out to office manager Maya. Another reviewer highlights the onboarding process as fast, a sign of efficiency and supportive leadership. Names like Mayechka - the "super boss" - and a team that includes Maria, Zara at the front desk, and others underscore a consistent message: a well-organized, people-centered workplace where staff feel valued and supported.

The reviews also shed light on the agency's ongoing commitment to professional development and client-facing excellence. Several accounts recount positive experiences with nurses who offer thorough medication explanations, practical recommendations (such as setting up home BP monitoring), and the kind, patient demeanor that helps families feel at ease. Names like Natalia Razintul (a nurse praised for professionalism and knowledge), Maxim (and Maksim, often described as attentive and thoughtful), and Tamara Rafailova appear as touchpoints for high-quality clinical care delivered with empathy. The recurring praise for clear communication, attentiveness, and the willingness to go above and beyond highlights a core strength: clinical competence paired with genuine warmth.

Not every review is uniformly glowing, and one family offers a candid cautionary note about a caregiver who did not meet expectations - describing a negative experience where care fell short and the caregiver was often distracted by personal use of their phone. The entry ends with a cautious stance to avoid similar experiences until a subsequent caregiver is provided. This single, negative perspective stands in contrast to the overwhelmingly positive feedback, but it also serves as a reminder that the organization must continuously monitor and improve every caregiving relationship to maintain the high standards reflected in most reviews.

Overall, the collection of testimonials paints a portrait of All Heart Homecare Agency as a widely trusted provider known for its family feel, dependable staffing, and a strong emphasis on safety, dignity, and responsive communication. Clients repeatedly praise the care teams led by capable coordinators, the professionalism and compassion of individual nurses and aides, and the supportive, well-organized environment that patients and their families rely on during challenging times. While there is room for ongoing improvement, the prevailing narrative is one of gratitude and confidence - an organization that many families choose repeatedly and that many staff members are proud to be part of.

This part of Brooklyn, New York, offers convenient access to public transportation, with several MTA Subway stations within a few miles. There are also multiple pharmacies in the area for easy access to medications and healthcare needs. The diverse range of restaurants nearby provides plenty of dining options, including famous spots like Nathan's Famous and Coney Island Brewing Co. For medical care, there are reputable hospitals such as Kings County Hospital Center and Maimonides Medical Center within a short distance. Additionally, the numerous parks and cafes in the vicinity offer opportunities for relaxation and socializing. Overall, this area presents a vibrant and well-connected community that may be a great fit for seniors looking for an active lifestyle in Brooklyn.

Transportation

• MTA Subway - Sheepshead Bay (1.1 miles)
• MTA Subway - Bay Parkway (2.4 miles)
• MTA Subway - W 8th St/NY Aquarium (2.5 miles)
• MTA Subway - Coney Island/Stillwell Ave (2.6 miles)
• MTA Subway - Church Ave (3.8 miles)
• MTA Subway - Prospect Park (4.5 miles)
• MTA Subway - 59th St (5.1 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (2.5 miles)
• Pathmark (2.6 miles)
• Walgreens (3.1 miles)
• Duane Reade (3.3 miles)
• Walgreens (3.7 miles)
• Duane Reade (4.1 miles)

Restaurants

• L & B Spumoni Gardens (2.2 miles)
• Paul's Daughter (2.7 miles)
• Nathan's Famous (2.7 miles)
• Ruby's Bar & Grill (2.7 miles)
• """"""Nathan's Famous"""""" (2.8 miles)
• Coney Island Brewing Co (2.8 miles)
• Sugar Bowl (3.2 miles)

Hospitals

• Kings County Hospital Center (4 miles)
• Maimonides Medical Center (4.2 miles)
• NewYork-Presbyterian Brooklyn Methodist Hospital (5.2 miles)
• NYU Langone Hospital Brooklyn (5.4 miles)

Parks

• Sunset Park (4.8 miles)
• Herbert Von King Park (6.3 miles)
• Fort Greene Park (6.7 miles)
• Louis Valentino Jr Park & Pier (6.8 miles)
• Brooklyn Bridge Park Pier 6 (7.2 miles)
• Brooklyn Heights Promenade (7.5 miles)
• Brooklyn Bridge Park (7.8 miles)

Cafes

• Judy's (5 miles)
• East One Coffee Roasters (6.5 miles)
• The West (7.9 miles)

Physicians

• Leading Lasik Center (5.1 miles)
• Costco Optical (5.4 miles)

Theaters

• Alamo Drafthouse Downtown Brooklyn (6.8 miles)
• Alamo Drafthouse Cinema Lower Manhattan (8.4 miles)