All Heart Homecare Agency in Brooklyn, NY

Pros

• All Heart Homecare Agency is the absolute best; the staff is supportive, kind, and patient.
• The caregivers are professional and amazing.
• Dennis, the care coordinator, is wonderful, providing exceptional communication on updates and changes in care.
• Maxim, the visiting nurse, is attentive, professional, and compassionate, making days easier for families.
• Maria from All Heart Home Care is truly exceptional—polite, professional, and always going above and beyond.
• The nursing team is dedicated, well-trained, and focused on safety and comfort for loved ones.
• Olena and Svetlana are outstanding; they bring warmth and professionalism to daily care.
• The office staff are friendly, responsive, and handle requests promptly.
• The team’s responsiveness and flexibility shine through even in challenging situations.

Cons

• A reviewer described a caregiver as “anything but heart,” noting she did only the bare minimum of care for two weeks and spent the last day on her phone.
• The same reviewer said the caregiver refused to leave when asked and blamed the dementia patient for the situation.
• Another reviewer claimed the agency is one of the worst they’ve dealt with, accusing aides of stealing time and saying staff did nothing in response to concerns.
• This reviewer urged others to stay far away from the agency.
• A separate comment warned that the agency should be shut down by the state of New York.

Review

This agency is best suited for families that want highly responsive, compassionate in-home care for an aging relative, with a strong emphasis on dignity, safety, and continuity of care. It works especially well when the goal is to keep a loved one at home while receiving skilled nursing support and attentive daily assistance. The reviews show a clear affinity for dementia- and chronic-condition management, where caregivers not only perform tasks but also preserve autonomy and comfort. For families who prize rapid onboarding, professional staff, and a care team that feels like an extended family, this agency delivers a compelling, reliable option.

There are obvious reasons to consider alternatives. If the priority is a facility-based environment with around-the-clock, fixed supervision in a single setting, a traditional assisted living community may be a better fit. For families that require guaranteed, uninterrupted staffing with minimal turnover and a disaster-proof model, some other agencies with longer-standing contracts or stricter staffing guarantees could be worth comparing. If budget constraints limit the ability to absorb recurring caregiver or nurse visits and you fear gaps in coverage, it’s prudent to explore other providers with clearly defined back-up coverage and rate structures. Finally, for those needing specialized, high-acuity medical supervision 24/7 in a single location, a hospital-like or large-scale skilled facility might be more appropriate.

The strongest pros here markedly offset the most consequential drawbacks. The care team consistently earns praise for professionalism, warmth, and attentiveness, with nurses and aides who are described as compassionate, patient, and highly capable. Coordinators are repeatedly commended for expeditious staffing, clear communication, and reliable follow-through on updates and changes in the care plan. Onboarding is efficient and straightforward, and families repeatedly note that the team acts with a sense of unity and shared purpose, similar to working with a close-knit family. This combination, top-tier clinical staff paired with responsive coordinators, creates a strong foundation for safe, dignified home care, even when caregiving challenges arise.

Specific staff performances anchor the positive narrative. Visiting nurses like Maxim, Maksim, and Olena emerge as standout leaders in the field: calm, knowledgeable, and meticulous about medication management, device setup, and patient comfort. Their ability to explain care plans with clarity, respond quickly to questions, and maintain ongoing contact with families helps reduce anxiety during difficult days. The office team, Dennis as a dependable care coordinator, plus Maria, Lyudmila, Zara, and Maya, receives frequent gratitude for their accessibility, professionalism, and ability to keep care on track. In multiple accounts, these individuals are described as the lifeblood of the service, sustaining trust and ensuring care plans stay aligned with evolving needs.

Operational strength is evident beyond individual performances. The agency earns marks for well-organized care delivery, strong staff training, and a culture that treats employees well, which translates into more consistent patient experiences. Families report reliable scheduling, timely responses, and the availability of back-up staff when schedules shift or a primary caregiver is unavailable. The overall impression is a service that prioritizes safety, cleanliness, and respectful interaction with patients, often accompanied by practical enhancements, such as pillows and comfort aids, that physically improve daily living for those with dementia or mobility limitations. For families seeking a practical, well-supported home care solution in Brooklyn, these operational competencies are a meaningful differentiator.

The bottom-line decision hinges on alignment with care style and risk tolerance. All Heart Homecare Agency is a strong fit for families that want a home-based model anchored by skilled nurses and a highly responsive care coordination team, with a proven track record of compassionate, person-centered care. It excels where the plan is to keep a loved one at home with flexible scheduling, robust communication, and a focus on dignity and safety. However, families mindful of caregiver variability should proceed with a deliberate matching process: request a dedicated nurse or two, inquire about back-up staffing policies, and define the replacement timeline if a caregiver change becomes necessary. If the resident’s needs are unlikely to be met by home care alone, through a progression to more intensive supervision or a facility setting, those scenarios should be explored with complementary options. In short, for Brooklyn-area families seeking reliable, human-centered in-home care with extraordinary frontline clinicians and proactive coordination, All Heart stands out as a prudent, well-supported choice.

This part of Brooklyn, New York, offers convenient access to public transportation, with several MTA Subway stations within a few miles. There are also multiple pharmacies in the area for easy access to medications and healthcare needs. The diverse range of restaurants nearby provides plenty of dining options, including famous spots like Nathan's Famous and Coney Island Brewing Co. For medical care, there are reputable hospitals such as Kings County Hospital Center and Maimonides Medical Center within a short distance. Additionally, the numerous parks and cafes in the vicinity offer opportunities for relaxation and socializing. Overall, this area presents a vibrant and well-connected community that may be a great fit for seniors looking for an active lifestyle in Brooklyn.

Transportation

• MTA Subway - Sheepshead Bay (1.1 miles)
• MTA Subway - Bay Parkway (2.4 miles)
• MTA Subway - W 8th St/NY Aquarium (2.5 miles)
• MTA Subway - Coney Island/Stillwell Ave (2.6 miles)
• MTA Subway - Church Ave (3.8 miles)
• MTA Subway - Prospect Park (4.5 miles)
• MTA Subway - 59th St (5.1 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (2.5 miles)
• Pathmark (2.6 miles)
• Walgreens (3.1 miles)
• Duane Reade (3.3 miles)
• Walgreens (3.7 miles)
• Duane Reade (4.1 miles)

Restaurants

• L & B Spumoni Gardens (2.2 miles)
• Paul's Daughter (2.7 miles)
• Nathan's Famous (2.7 miles)
• Ruby's Bar & Grill (2.7 miles)
• """"""Nathan's Famous"""""" (2.8 miles)
• Coney Island Brewing Co (2.8 miles)
• Sugar Bowl (3.2 miles)

Hospitals

• Kings County Hospital Center (4 miles)
• Maimonides Medical Center (4.2 miles)
• NewYork-Presbyterian Brooklyn Methodist Hospital (5.2 miles)
• NYU Langone Hospital Brooklyn (5.4 miles)

Parks

• Sunset Park (4.8 miles)
• Herbert Von King Park (6.3 miles)
• Fort Greene Park (6.7 miles)
• Louis Valentino Jr Park & Pier (6.8 miles)
• Brooklyn Bridge Park Pier 6 (7.2 miles)
• Brooklyn Heights Promenade (7.5 miles)
• Brooklyn Bridge Park (7.8 miles)

Cafes

• Judy's (5 miles)
• East One Coffee Roasters (6.5 miles)
• The West (7.9 miles)

Physicians

• Leading Lasik Center (5.1 miles)
• Costco Optical (5.4 miles)

Theaters

• Alamo Drafthouse Downtown Brooklyn (6.8 miles)
• Alamo Drafthouse Cinema Lower Manhattan (8.4 miles)