Quality Healthcare Inc

Pros

• Mr. Mohammed is consistently helpful and kind.
• Mohammad is gentle, polite, and helpful, and helps clients secure employment.
• The staff at Quality Healthcare are immensely helpful and supportive.
• Ms. Ramos provides dependable, reassuring support throughout the process.
• Jenny's professionalism and guidance help secure the necessary hours of care.
• Alexandra and Bridget are friendly, knowledgeable, and helpful in answering questions.
• Bridget is courteous, professional, calm, and patient.
• Mohammed consistently checks on clients' well-being and ensures aides and coverage are in place.
• Mr. Mohammed is diligent in finding suitable aides and is courteous and responsive.
• Aaron provides excellent, responsive, knowledgeable support, going above and beyond for clients.
• Nurse Sandra Rodriguez does a phenomenal job and has a positive approach.
• Alexandra from the front desk is kind, helpful, respectful, and highly regarded.

Cons

• One reviewer described an upsetting incident where a fill-in aide left at 6 am instead of 8 am, and claimed the on-call coordinator yelled at the aide, leading them to say they would change agencies.
• A reviewer called Quality "the most awful company ever dealt with."
• A reviewer alleged that the aide sent to care for their mom stole from the home, that the agency doubted the theft and delayed action, and that the receptionist was rude and aggressive.
• A reviewer stated they would not stay with Quality after the incident and planned to switch agencies.

Review

Across a broad mix of experiences, Quality Healthcare emerges as a lifeline for families trying to care for loved ones at home. Many reviewers describe arriving from far away and discovering a team that steps in with warmth, professionalism, and practical support. One family moved from Miami six months ago to care for a mother living with dementia and Alzheimer's, and they credit the agency with providing not only hands-on care but also emotional relief during an incredibly challenging time. The recurring thread is that dependable, compassionate coordination and clear communication can make the difference between feeling overwhelmed and feeling supported.

A common thread of praise begins with the intake and front-desk staff, whose early interactions set the tone for families navigating complex care needs. Ms. Ramos in intake is repeatedly highlighted for promising that the agency would "have my back" throughout a difficult process, and many reviewers feel she truly lived up to that promise. Jenny is praised for impeccable professionalism, dedication, and guidance that helped families through tough decisions and the appeals process, ultimately securing the vital hours of care their loved ones require. Front-desk personnel, especially Alexandra and Bridget, are frequently described as friendly, welcoming, and patient, consistently connecting clients with the right people and answering questions with care. Arihanna, noted as a receptionist by several reviewers, is recognized for keeping the office organized and contributing to a positive in-person experience. Even when some comments touch on shortcomings, there is a clear sense that the people at the frontline of the agency's operations are a major reason clients feel valued and respected.

At the heart of many testimonials is Mohammed (spelled in various reviews as Mr. Mohammed, Mohammad, or Mohamed), the home health aide coordinator who appears to be the consistent touchstone for families. He is described as very caring, helpful, and reliable, with a calm, respectful manner that makes him easy to talk to. Reviewers say he moves quickly when needed and is "an amazing at his job," always checking in on a loved one's well-being and ensuring that aides and replacements are arranged properly. His communications are repeatedly praised as clear and timely, and many families express genuine gratitude for the way he follows up and takes pride in his work. Statements like "he's a wonderful coordinator and excellent with communication" and "I'm truly grateful to have someone like Mohammad supporting me" are common, underscoring how central his role is to a positive experience with the agency.

The quality of care itself is frequently highlighted, with several accounts praising the care team once arrangements are in place. Families note that their loved ones receive attentive, compassionate attention from aides who are carefully matched to their needs, and that the coordination team works to maintain continuity of care. One reviewer specifically mentions two phenomenal aides and solid coverage by others, illustrating how effective planning can create dependable support even when schedules shift. Beyond direct caregiving, reviewers also commend the agency's nurses and other professionals - Nurse Sandra Rodriguez is singled out for a phenomenal approach, reflecting the broader appreciation for skilled, compassionate care within the Quality Healthcare network.

Even as the overarching sentiment is positive, the collection of reviews does not shy away from acknowledging bumps in the road. One account describes a troubling incident where a fill-in aide was scheduled to stay overnight but left early, followed by a tense interaction with an on-call coordinator who shouted at the aide. The reviewer expresses disappointment and indicates they would be changing agencies, a stark contrast to the otherwise favorable tone but an important reminder that real-world operations can face serious challenges. Another reviewer recounts an incident in which a caregiver who was sent to care for a mother allegedly stole from the home, coupled with reports of rude and aggressive behavior from a phone operator when reporting the incident, and even a blunt negative sentiment toward the company. There are also lighter, but telling, critiques such as comments about some aides being better than others and general reminders that not every experience is perfect. Nonetheless, many reviewers frame such incidents as isolated, while continuing to emphasize the positive impact of Mohammed's leadership and the supportive culture that permeates the agency when things go well.

Despite the occasional adverse experience, the agency is frequently described as a high-quality option in its region, with reviewers labeling it as among the best or even the best in NYC. People praise the responsiveness and reliability of coordinators, the courteous service at the front desk, and the overall sense that Quality Healthcare aims to do right by families. A recurring sentiment is gratitude for coordinators' readiness to help on time, for staff who take the time to explain processes (such as appeals) and guide families through them, and for an environment that feels respectful and professional. The combination of thoughtful intake, accessible coordinators, and a care team that genuinely cares translates into increased peace of mind for families managing dementia and other complex health needs at home.

In sum, the collection of experiences paints a picture of a supportive, people-centered home health agency. Mohammed and his fellow coordinators are repeatedly praised for their dependability, empathy, and clear communication, which many families say are essential to maintaining home-based care. The intake and front-desk teams - Ms. Ramos, Jenny, Alexandra, Bridget, and Arihanna - are celebrated for their warmth and professionalism, helping families feel heard and guided from the start. While there are challenges in real-world care - an unfortunate theft incident, a tense staffing moment, or a harsh interaction with a phone operator - the prevailing narrative is one of gratitude for compassionate care, reliable scheduling, and a sense that Quality Healthcare is a true ally for families navigating the demands of dementia care and broader home health needs. For many, the agency represents not only practical support but also a reliable partner that supports both patients and their families with care, respect, and genuine concern.

This part of Brooklyn, New York, offers a diverse range of amenities that cater to the needs and interests of seniors. With multiple pharmacies such as CVS and Walgreens within close proximity, accessing necessary medications and healthcare supplies is convenient. Public transportation options provided by the MTA Subway make it easy for seniors to navigate the city independently. In terms of dining options, there are various restaurants serving a variety of cuisines, as well as cafes for socializing and enjoying a cup of coffee. The presence of reputable hospitals like Kings County Hospital Center and Maimonides Medical Center ensures residents have access to quality healthcare services. Additionally, the abundance of parks like Sunset Park and Brooklyn Bridge Park provide opportunities for outdoor activities and relaxation. Overall, this area offers a vibrant community with an array of resources for senior living.

Pharmacies

• CVS Pharmacy (1.4 miles)
• Pathmark (1.5 miles)
• CVS Pharmacy (2.1 miles)
• Duane Reade (2.4 miles)
• Walgreens (2.9 miles)
• Walgreens (3 miles)
• Duane Reade (3.1 miles)

Transportation

• MTA Subway - Sheepshead Bay (2.1 miles)
• MTA Subway - Bay Parkway (2.4 miles)
• MTA Subway - Church Ave (2.9 miles)
• MTA Subway - W 8th St/NY Aquarium (3.4 miles)
• MTA Subway - Coney Island/Stillwell Ave (3.5 miles)
• MTA Subway - Prospect Park (3.5 miles)
• MTA Subway - Franklin Avenue-Medgar Evers College (4 miles)

Restaurants

• L & B Spumoni Gardens (2.7 miles)
• Paul's Daughter (3.6 miles)
• Nathan's Famous (3.6 miles)
• Ruby's Bar & Grill (3.6 miles)
• """"""Nathan's Famous"""""" (3.6 miles)
• Coney Island Brewing Co (3.7 miles)
• Sugar Bowl (4.2 miles)

Hospitals

• Kings County Hospital Center (3 miles)
• Maimonides Medical Center (3.7 miles)
• NewYork-Presbyterian Brooklyn Methodist Hospital (4.3 miles)
• NYU Langone Hospital Brooklyn (4.9 miles)

Parks

• Sunset Park (4.2 miles)
• Herbert Von King Park (5.2 miles)
• Fort Greene Park (5.7 miles)
• Louis Valentino Jr Park & Pier (6.1 miles)
• Brooklyn Bridge Park Pier 6 (6.3 miles)
• Brooklyn Heights Promenade (6.5 miles)
• Brooklyn Bridge Park (6.8 miles)

Cafes

• Judy's (4.4 miles)
• East One Coffee Roasters (5.6 miles)
• The West (6.8 miles)

Physicians

• Costco Optical (4.7 miles)
• Leading Lasik Center (4.9 miles)

Theaters

• Alamo Drafthouse Downtown Brooklyn (5.8 miles)
• Alamo Drafthouse Cinema Lower Manhattan (7.5 miles)