Quality Healthcare Inc in Brooklyn, NY

Pros

• The coordinator Mohammed is highly professional, supportive, and consistently helpful.
• Mohammed demonstrates excellent coordination skills, clear communication, and timely responses.
• Angela Rogalsky-Prizont provides attentive guidance and makes complex information easy to absorb.
• The staff at Quality Healthcare are compassionate, reliable, and dedicated to secure, high-quality care.
• Alexandra and Bridget at the front desk are friendly, professional, and very helpful.
• Beatrice manages cases with professionalism and genuine care for families.
• Aaron is responsive, knowledgeable, and goes above and beyond to assist clients.
• The intake and administrative teams communicate clearly and keep clients informed.
• Home attendants are attentive, caring, and dependable.
• Quality Healthcare is described by clients as a top-notch agency with excellent service.
• The office is welcoming, organized, and maintains a positive atmosphere.
• The coordinators are patient, accommodating, and easy to talk to.

Cons

• They described Quality Health Care as the most awful company ever dealt with.
• They said the agency is very slack, with HR not answering and a two-day delay to return calls, sometimes after a patient has died.
• They warned to stay away from Rita and her agency, calling the aides incompetent and citing hospitalization and unprofessionalism.
• They stated the staff were rude and aggressive when contacted by phone.
• They claimed the agency is anything but professional, with rude and arrogant personnel, and that they would not recommend it.
• They reported the on-call coordinator yelling at an aide and the agency instructing the aide to leave early, leading them to switch agencies.
• They accused coordinators of violating FLSA by not notifying caregivers about work and by withholding or delaying timesheets.
• They described a caregiver sent to care for a mother as stealing from the home, with poor reporting by the agency.

Review

Quality Healthcare Inc. in Brooklyn is best suited for families that need highly proactive, hands-on care coordination to support a loved one who depends on home health aides. The community stands out for families navigating complex care needs, from dementia and Alzheimer’s to the logistics of scheduling, insurer appeals, and consistent caregiver coverage. The ratings speak loudly: a 4.7 across 110 reviews, with a vocal core of coordinators and frontline staff who routinely earn praise for professionalism, responsiveness, and clear communication. The intake and onboarding are described as supportive, with orientation sessions that help families and aides hit the ground running. The front desk and coordination teams are repeatedly credited with making the process feel manageable, while a steady stream of caregivers and supervisors (including Angela Rogalsky-Prizont and Beatrice) are noted for their reliability and compassion. For families that want a partner who truly “has your back” through a challenging care journey, this agency delivers.

Those most likely to want alternatives are families seeking near-flawless, every-time scheduling with zero risk of hiccups, or those who have encountered flagged issues that erode trust. A small subset of reviews signals real friction: incidents of theft by a caregiver, occasional rude or unresponsive phone interactions, and delays in return calls or pay-related communications. Some families express concern about consistency after agency mergers or about variability in aide quality, and a few note difficulty reaching HR or getting timely follow-ups. These voices matter: they flag that, while the majority experience is strong, there are outliers where coordination and accountability did not meet expectations. For extremely risk-averse situations or for families who require zero tolerance for scheduling gaps, it makes sense to compare other agencies’ guarantees, response times, and substitution policies before committing.

The core strengths of Quality Healthcare offset many of the potential downsides through a robust, hands-on coordination model. Central to the experience are coordinators who routinely earn raves for being respectful, calm, and relentlessly responsive. Mohammed, in particular, emerges as the hinge of reliability: he answers promptly, explains tasks clearly, and works hard to secure the right aides while adjusting schedules as needs shift. This level of accessibility reduces stress and creates continuity, a critical factor when a loved one’s well-being hinges on timely care. The intake team, including Ramos and Jenny, is repeatedly praised for guiding families through difficult decisions and ensuring hours of care that truly fit the situation. Front-desk staff such as Alexandra and Bridget are also highlighted for creating a welcoming, solution-oriented entry point, which helps families feel supported from the first contact onward.

The agency’s ability to deliver consistent, personalized care often seals the balance between strengths and drawbacks. Reviews consistently highlight Beatrice’s case management, which many describe as professional and genuinely caring, with staff handpicking aides who match each family’s unique needs. The capacity to plan for replacements quickly minimizes disruption when a caregiver is unavailable, a frequent worry for families relying on dependable coverage. Instances where caregivers were praised for their attentiveness, Lida Berezin and Sveta Borshan, for example, underscore the depth of commitment to compassionate care. Even reviewers who recognize occasional missteps still credit Mohammed and the broader team for corrective action and sustained improvement, reinforcing that competent leadership and clear accountability are real differentiators here.

Practically speaking, families evaluating Quality Healthcare should pursue a deliberate, edge-in approach. Insist on a single, named coordinator (preferably Mohammed) who will be your central point of contact for scheduling, problem-solving, and caregiver assignments. Request a written care plan, including shift coverage, anticipated hours, and a clear escalation path for issues. Probe the agency’s substitutions policy, background checks, and ongoing staff training, and set expectations about timely updates and pay-related communications. Plan a brief trial period to assess fit, and insist on proactive communication during any staffing changes. Consider also engaging the intake team early to understand how appeals to insurers or programs will be navigated, as several families report successful outcomes with skilled guidance from Aaron and colleagues. This approach yields the strongest result: dependable care coordination that can adapt as needs evolve.

Ultimately, Quality Healthcare Inc. is a practical, high-value option for Brooklyn families who prioritize coordinated, compassionate care and a responsive support structure. The positives, quick problem-solving, clear communication, strong caregiver matching, and the ability to secure hours and replacements efficiently, outweigh most concerns for many clients. The standout coordinators, notably Mohammed, supported by Angela and the intake team, create a safety net that can feel transformative for families facing complex caregiving demands. While no agency is perfect and some reviews flag gaps in responsiveness or isolated incidents, the overarching pattern is one of reliability, warmth, and professional integrity. For families ready to invest in a proactive partner, Quality Healthcare delivers a compelling, solid choice that can make a demanding caregiving journey more manageable and, in many cases, deeply reassuring.

This part of Brooklyn, New York, offers a diverse range of amenities that cater to the needs and interests of seniors. With multiple pharmacies such as CVS and Walgreens within close proximity, accessing necessary medications and healthcare supplies is convenient. Public transportation options provided by the MTA Subway make it easy for seniors to navigate the city independently. In terms of dining options, there are various restaurants serving a variety of cuisines, as well as cafes for socializing and enjoying a cup of coffee. The presence of reputable hospitals like Kings County Hospital Center and Maimonides Medical Center ensures residents have access to quality healthcare services. Additionally, the abundance of parks like Sunset Park and Brooklyn Bridge Park provide opportunities for outdoor activities and relaxation. Overall, this area offers a vibrant community with an array of resources for senior living.

Pharmacies

• CVS Pharmacy (1.4 miles)
• Pathmark (1.5 miles)
• CVS Pharmacy (2.1 miles)
• Duane Reade (2.4 miles)
• Walgreens (2.9 miles)
• Walgreens (3 miles)
• Duane Reade (3.1 miles)

Transportation

• MTA Subway - Sheepshead Bay (2.1 miles)
• MTA Subway - Bay Parkway (2.4 miles)
• MTA Subway - Church Ave (2.9 miles)
• MTA Subway - W 8th St/NY Aquarium (3.4 miles)
• MTA Subway - Coney Island/Stillwell Ave (3.5 miles)
• MTA Subway - Prospect Park (3.5 miles)
• MTA Subway - Franklin Avenue-Medgar Evers College (4 miles)

Restaurants

• L & B Spumoni Gardens (2.7 miles)
• Paul's Daughter (3.6 miles)
• Nathan's Famous (3.6 miles)
• Ruby's Bar & Grill (3.6 miles)
• """"""Nathan's Famous"""""" (3.6 miles)
• Coney Island Brewing Co (3.7 miles)
• Sugar Bowl (4.2 miles)

Hospitals

• Kings County Hospital Center (3 miles)
• Maimonides Medical Center (3.7 miles)
• NewYork-Presbyterian Brooklyn Methodist Hospital (4.3 miles)
• NYU Langone Hospital Brooklyn (4.9 miles)

Parks

• Sunset Park (4.2 miles)
• Herbert Von King Park (5.2 miles)
• Fort Greene Park (5.7 miles)
• Louis Valentino Jr Park & Pier (6.1 miles)
• Brooklyn Bridge Park Pier 6 (6.3 miles)
• Brooklyn Heights Promenade (6.5 miles)
• Brooklyn Bridge Park (6.8 miles)

Cafes

• Judy's (4.4 miles)
• East One Coffee Roasters (5.6 miles)
• The West (6.8 miles)

Physicians

• Costco Optical (4.7 miles)
• Leading Lasik Center (4.9 miles)

Theaters

• Alamo Drafthouse Downtown Brooklyn (5.8 miles)
• Alamo Drafthouse Cinema Lower Manhattan (7.5 miles)