Elite Care - Brooklyn

Pros

• They found the office staff to be thoughtful, helpful, and knowledgeable, with prompt responses to their questions.
• The caregivers were friendly and provided assistance with personal needs, light housekeeping, and cooking, demonstrating punctuality and ease in setting up services.
• Elite Care matched them with a caregiver who was a good fit for their loved one and provided companionship along with timely and clean service.
• The agency received positive feedback for its effective communication and responsiveness regarding schedule adjustments.
• They experienced excellent customer service from start to finish, highlighting the professionalism and kindness of the aide assigned to their family member.
• Overall satisfaction was expressed with the caregiving services received, with caregivers showing compassion and reliability in their roles.

Cons

• The agency received terrible customer service and had irresponsible aides.
• One reviewer described the management as rude and incompetent, feeling that they were more interested in money than in providing care.
• Another individual reported experiencing awful service and poorly trained staff, with a particular complaint about the rudeness of the executive director.
• A review mentioned three weeks of broken promises before finally moving their dad away from the agency.
• The agency was criticized for not being able to consistently provide a fluent Spanish-speaking caregiver, which was specifically requested.

Review

The reviews for Elite Care, a home care agency, present a nuanced picture of the services they provide and the experiences of their clients. While many families have expressed satisfaction with the agency's responsiveness and the quality of care offered by caregivers, there are also significant critiques regarding customer service and management.

From the outset, clients often note that initial interactions with Elite Care's office staff are characterized by thoughtfulness, helpfulness, and knowledgeability. Numerous reviews highlight prompt responses to questions and an effective matching process between clients and caregivers. Families commend the diligence and compassion exhibited by caregivers who visit their homes. For example, one client shared how helpful their caregiver was in addressing personal needs while also managing light housekeeping duties and cooking meals, indicating a strong level of support provided during challenging times.

The reliability of caregivers is another frequently praised aspect of Elite Care’s services. Many reviewers appreciated not only the punctuality of caregivers but also their professional demeanor. Clients reported caregivers who were clean, well-presented, friendly, and capable of forming genuine bonds with those in their care. One reviewer specifically noted how their caregiver provided companionship for their mother while also assisting with daily activities such as bathing, dressing, shopping for groceries, and attending doctor appointments—highlighting a holistic approach to caregiving that many found invaluable.

Despite these positive aspects, several reviews introduced concerns about customer service dynamics within the company itself. Some families expressed frustration over issues related to communication or service availability. A recurring theme emerged around specific caregiver requests not being met—such as needing fluent Spanish-speaking aides—but only limited options being available at times. This lack of stability led some families to seek alternative care solutions despite recognizing that overall care had been adequate when provided.

On another end of the spectrum are distinctly negative experiences reported by certain clients regarding both management behavior and service execution. Complaints about rude customer service representatives surfaced alongside accusations against management incompetence; this created substantial frustration for clients trying to navigate essential caregiving logistics for loved ones in need. One particularly disgruntled review highlighted three weeks filled with unmet promises before finally transitioning away from Elite Care altogether—a stark contrast to other reports emphasizing smooth operational handling.

While discrepancies exist in client experiences at Elite Care—from stellar caregiver performance to glaring administrative lapses—the overall sentiment reflects a diverse array of interactions shaped ultimately by individuals’ unique needs and expectations from home care services. On balance, many satisfied customers conveyed readiness to recommend Elite Care based on their positive caregiver encounters even amidst frustrations regarding managerial challenges that could dampen overall satisfaction levels.

In summary, Elite Care demonstrates potential through its dedicated caregivers who exhibit kindness and professionalism in providing necessary assistance at home; however, it faces critical hurdles in aligning its internal operations toward enhancing consistency in client relations across all layers of its business model. As feedback illustrates both ends of the spectrum—from exemplary service provision to frustrating encounters—it may be incumbent upon the agency to address these internal disparities head-on in order to enhance not just individual caregiving outcomes but also strengthen broader organizational trustworthiness amongst current and future clients alike.

This part of Brooklyn, New York, offers a variety of amenities that could be appealing for senior living. With several pharmacies located within a few miles, access to medication and healthcare services is convenient. Additionally, the proximity to multiple subway stations provides easy access to transportation for getting around the city. There are also several reputable hospitals nearby for any medical needs. In terms of leisure activities, there are numerous restaurants serving a range of cuisines, as well as parks and cafes for enjoying outdoor spaces and socializing with others. Overall, this area provides a mix of practical necessities and recreational opportunities that could make it an attractive choice for seniors looking to live in Brooklyn.

Pharmacies

• Pathmark (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Duane Reade (2.1 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.7 miles)
• Duane Reade (2.7 miles)
• Walgreens (2.8 miles)

Transportation

• MTA Subway - Bay Parkway (2.4 miles)
• MTA Subway - Sheepshead Bay (2.4 miles)
• MTA Subway - Church Ave (2.5 miles)
• MTA Subway - Prospect Park (3.2 miles)
• MTA Subway - W 8th St/NY Aquarium (3.6 miles)
• MTA Subway - Franklin Avenue-Medgar Evers College (3.7 miles)
• MTA Subway - Coney Island/Stillwell Ave (3.7 miles)

Hospitals

• Kings County Hospital Center (2.6 miles)
• Maimonides Medical Center (3.5 miles)
• NewYork-Presbyterian Brooklyn Methodist Hospital (4 miles)
• NYU Langone Hospital Brooklyn (4.7 miles)

Restaurants

• L & B Spumoni Gardens (2.9 miles)
• Nathan's Famous (3.8 miles)
• Paul's Daughter (3.8 miles)
• Ruby's Bar & Grill (3.9 miles)
• """"""Nathan's Famous"""""" (3.9 miles)
• Coney Island Brewing Co (3.9 miles)
• Sugar Bowl (4.5 miles)

Parks

• Sunset Park (4 miles)
• Herbert Von King Park (4.9 miles)
• Fort Greene Park (5.4 miles)
• Louis Valentino Jr Park & Pier (5.8 miles)
• Brooklyn Bridge Park Pier 6 (6 miles)
• Brooklyn Heights Promenade (6.2 miles)
• Brooklyn Bridge Park (6.5 miles)

Cafes

• Judy's (4.1 miles)
• East One Coffee Roasters (5.3 miles)
• The West (6.4 miles)

Physicians

• Costco Optical (4.5 miles)
• Leading Lasik Center (4.8 miles)

Theaters

• Alamo Drafthouse Downtown Brooklyn (5.5 miles)
• Alamo Drafthouse Cinema Lower Manhattan (7.2 miles)