The Maples Health And Rehabilitation
Save610 West Sunset Street, Springfield, MO 65807
For more information about senior living options: (844) 490-3973
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The facility is considered one of the best in the southwest Missouri region. The in-laws were treated with respect and care, and Amber Bruce helped secure the special attention they needed. The care at The Maples is outstanding; the staff are attentive and compassionate. The facility is clean, well-maintained, and welcoming. The facility provides excellent communication with families, giving peace of mind. The staff are wonderful, friendly, dedicated, and caring. The Maples has beautiful spaces and a welcoming atmosphere with a loving staff. The Maples is a top choice for families seeking care for loved ones. New administration is supportive to residents and families, creating a wonderful atmosphere. The staff are welcoming and genuinely care about residents and their families. The staff helped get residents back on their feet after surgery; rehabilitation is strong.
The reviewer found the meals atrocious, with watery and powdered eggs, cold coffee, and limited drink options. Housekeeping was inconsistent, with days without cleaning and only later, insufficient cleaning. Call buttons were often not answered promptly, sometimes taking 30 minutes to an hour. Discharge procedures were poorly managed, causing delays and a rude nurse. A housekeeping staffer was rude and frequently vaping in patient rooms. The facility suffered from chronic understaffing, leaving CNAs overworked and care often insufficient. There were reports of neglect (delayed showers, dirty linens, rough handling, bruises) and inadequate pain management. An outbreak of COVID occurred during a stay, and showers were scarce during that period.The Maples, located in the Southwest Missouri region, appears to be a facility that inspires strong opinions from families and residents alike. On one hand there are glowing testimonials about compassionate care, clean spaces, and a welcoming atmosphere. On the other hand, a sizable portion of feedback centers on significant gaps in daily operations, from food quality to timely attention from staff. Taken together, the collection of reviews paints a nuanced picture of a place that can feel like a haven for some and a source of frustration for others.
Several families recount experiences that emphasize respect, warmth, and attentive staff. Amber Bruce is repeatedly singled out for helping families secure the special attention their loved ones needed from afar, illustrating how individual staff members can make a meaningful difference. Others praise the facility's cleanliness, well-maintained spaces, and the apparent commitment of caregivers to treat residents with dignity and kindness. In multiple accounts, the Maples is described as a place where communication with families is frequent and informative, which provides peace of mind and a sense of involvement in a loved one's progress. Therapy teams - physical and occupational - are frequently highlighted as a strong point, with residents recovering on a well-structured plan and staff who motivate and encourage them through challenging tasks.
Yet, the positive impressions are tempered by a wave of negative feedback that centers on basic daily operations. A recurring complaint concerns the quality and consistency of meals. Several reviewers describe eggs as watery or powdered, coffee as cold, and a limited beverage selection, with milk requiring a request. One reviewer specifically recalls a lunch that looked disturbingly unappetizing, describing it as resembling vomit, while others note that scheduled meal times were not reliably observed. The contrast between high praise for caregivers and dissatisfaction with meals underscores how important every daily detail is to the overall experience of residents.
Housekeeping and personal care also evoke mixed reactions. In some reports, residents received infrequent or delayed personal care, including baths and bed changes, with one reviewer noting no housekeeping during an entire week and a later improvement once housekeeping staff returned from vacation. There are also isolated, harsh criticisms of a particular staff member in housekeeping who was described as rude and frequently vaping in rooms. When it comes to the overall care experience, several accounts document long wait times for call buttons to be answered - ranging from 30 minutes to over an hour or more - and explanations that staff were assisting other residents on different halls. These delays create a sense of vulnerability and frustration, especially for residents requiring timely assistance.
Staffing levels and workload emerge as a central theme in the reviews. While some residents and families speak highly of the compassion and professionalism of individual caregivers, others point to systemic understaffing that leads to delayed responses and limited availability for basic needs. The sentiment that "the CNAs are overworked" is echoed alongside notes of dedicated, attentive staff who strive to do their best within constrained resources. There are even references to specific incidents - such as delays in pain management, limited access to ice packs, and a general sense of being overwhelmed - that reinforce the perception that staffing challenges substantially affect the quality of care.
Beyond day-to-day routines, the environment itself receives a lot of attention. Several reviews describe the facility as clean, modern, and aesthetically pleasing, with a resort-like feel, bright spaces, and welcoming interiors that convey a sense of comfort and care. For some families, these surroundings contribute to a positive overall impression and reinforce confidence in the staff's ability to provide a nurturing home-like atmosphere. Yet for others, the contrast between the inviting setting and the reported gaps in service can feel jarring, highlighting how environment alone cannot compensate for inconsistencies in care and responsiveness.
In one of the most emotionally charged threads, experiences range from "the best in Springfield" and "two thumbs up" to warnings that the place is "awful" and unfit for a loved one. Some reviews describe a near-perfect rehabilitation experience with attentive therapists and clear communication about progress, while others recount troubling episodes of neglect - such as inadequate showers, rough handling resulting in bruising, and concerns about pain management and overall respect for residents' dignity. The contradictions reflect a facility that contains both dedicated, compassionate care teams and isolated incidents that significantly detract from the patient and family experience.
Overall, The Maples emerges as a facility with substantial strengths in compassionate caregiving, professional therapy, clean and welcoming physical spaces, and strong family communication. At the same time, it is a place where operational challenges - particularly staffing shortages, food quality inconsistencies, delayed response times, and uneven personal care - can have a pronounced negative impact on residents' daily lives. For prospective families and residents, this landscape suggests a need for careful, in-person evaluations: observe staff responsiveness during a visit, inquire about meal planning and dietary options, and ask detailed questions about housekeeping schedules, discharge processes, and how the facility plans to address staffing fluctuations. The experiences shared here collectively underscore that while The Maples can be a supportive, caring home for many, there is undeniable room for improvement in consistency and attention to fundamental daily needs.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Springfield-Branson Regional (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Maples Health And Rehabilitation in Springfield, MO is a vibrant and well-equipped assisted living community that provides a range of amenities and care services to ensure the comfort and well-being of its residents.
Residents can enjoy various amenities such as a beauty salon for their grooming needs, cable or satellite TV for entertainment, access to community operated transportation for convenient outings, a computer center for staying connected, and a fitness room to maintain an active lifestyle. The facility also offers fully furnished living spaces with private bathrooms and kitchenettes.
For dining options, residents can indulge in delicious meals served restaurant-style in the dining room, where special dietary restrictions are catered to. There is also a small library for book enthusiasts to relax and unwind.
The Maples Health And Rehabilitation offers comprehensive care services including 24-hour supervision for peace of mind, assistance with daily activities such as bathing, dressing, and transfers. Staff members are trained to manage medication and provide diabetes diets. Meal preparation and service are also included. Transportation arrangements can be made for appointments or recreational activities.
The community encourages an engaging social life through various activities and programs. Concierge services are available to assist residents with any needs they may have. Fitness programs are offered to promote physical wellness, along with planned day trips and scheduled daily activities. Residents themselves organize activities allowing them to take control of their leisure time.
In terms of location convenience, The Maples Health And Rehabilitation boasts proximity to parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals - providing easy access to essential amenities outside the community.
Overall, The Maples Health And Rehabilitation is an exceptional assisted living community that offers comfort, convenience, and care within a vibrant setting where residents can enjoy fulfilling lives while receiving the support they need.
The Maples Health And Rehabilitation is located at 610 West Sunset Street, Springfield, MO 65807 in Greene County, Missouri
The Maples Health And Rehabilitation on seniors.fyi includes 5 photos including images showing interior, dining, decor, windows, living room, gym, exercise equipment, fitness center, and more.
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