The Neighborhoods At Quail Creek

Pros

• The facility at The Neighborhoods at Quail Creek was described as very clean and modern, with no disrepair observed.
• Staff members were frequently noted to be kind, professional, and attentive in their interactions with residents and families.
• The variety of activities available for residents contributed to a vibrant atmosphere that felt home-like rather than institutional.
• Residents had access to enjoyable amenities such as a beauty shop, barber shop, coffee bar, and multiple outdoor areas for relaxation.
• Many reviewers reported positive experiences with the physical therapy and rehabilitation services offered at the facility, highlighting the effectiveness of the staff in helping residents regain strength and mobility.
• The food served was generally well-received, with mentions of good quality and ample portions during meal times.

Cons

• The staff communication was non-existent and often contradictory, leading to frustration and dissatisfaction.
• Promises made regarding care were not fulfilled, resulting in a lack of trust in the facility.
• The cleanliness of the room upon admission was inadequate, with visible issues such as whisker hairs in the sink.
• Staff members did not adhere to the promised schedule of turning patients every two hours, requiring constant prompting from family.
• One specific staff member was frequently on her phone, showing a lack of attentiveness during care.
• The food options were high in carbohydrates, which was concerning for some residents' dietary needs.
• Safety issues arose when one resident fell multiple times without proper notification or follow-up from staff.
• There were complaints about lost personal belongings despite them being clearly labeled with names.
• Overall experiences conveyed feelings of neglect and dissatisfaction with the level of care provided at Quail Creek.

Review

The Neighborhoods at Quail Creek, a facility that offers both assisted living and rehabilitation services, has garnered a mixture of reviews from families who have had loved ones stay there. Many express satisfaction with the cleanliness of the facility, the quality of staff interaction, and the variety of activities available; however, significant concerns about communication gaps, safety issues, and food choices also emerge.

A number of reviewers praise the inviting atmosphere of The Neighborhoods at Quail Creek. One family found it to be a "top-notch facility," emphasizing its cleanliness and hygienic environment where no unpleasant odors were present. They appreciated the different areas designated for family visits, including cozy seating in various neighborhoods equipped with living rooms and dining spaces. Others noted that each neighborhood maintained its own dining room setting, which contributed to a more home-like environment rather than an impersonal cafeteria style. The presence of amenities such as a coffee bar and beauty shops was also seen as commendable.

Activities offered at the facility appear to be plentiful and engaging according to some residents’ families. With options ranging from physical therapy sessions to social activities like games and crafts in designated activity rooms, reviewers highlighted how these programs help keep residents engaged. Praise was particularly given to the skilled physical and occupational therapy teams working diligently in their rehab gym—highly regarded by several families who witnessed their loved ones benefiting from their expertise.

Despite these positive observations, specific concerns overwhelmingly surfaced regarding communication between staff and residents' families. A recurring theme in several reviews indicated frustration over responses being inconsistent or misleading. For one reviewer who experienced significant dissatisfaction during their father's stay, they reported promises made by administration that were not fulfilled; this resulted in feelings of anger toward the facility’s management practices. Furthermore, another family expressed alarm over medical oversights when loved ones suffered falls without timely notification or adequate support following those incidents.

Reviews concerning food also revealed mixed sentiments among families regarding dietary provisions for their loved ones. While some appreciated the variety of meals available—including instances where stewed tomatoes were noted as frequently served—the overall assessment pointed towards high-carb meal options that did not cater well to dietary restrictions like diabetes management for certain residents. Despite being offered alternatives like salads upon request, concerns arose about meal customization due to limited flexibility in menu planning.

In stark contrast to commendations related to staff friendliness lay serious allegations around neglectful practices within care routines. One review recounted a heartbreaking tale involving inadequate attention leading up to a resident's passing; alarmingly long response times during critical moments raised doubts about overall patient care quality on certain shifts with one specific nurse being pointed out for negligence during her duties while attending paperwork rather than engaging with patients needing help.

Ultimately, The Neighborhoods at Quail Creek emerges from this collective feedback as a facility marked by both positive attributes—such as cleanliness and vibrant programming—alongside critical shortcomings involving staff communication and patient safety protocols that demand serious attention for improvement moving forward if they hope to regain trust among prospective residents' families seeking reliable eldercare solutions.

This area of Springfield, Missouri offers a variety of amenities that may be appealing to seniors looking for a convenient and comfortable living environment. There are several dining options nearby, including Leong's Asian Diner and Karai Ramen + Handroll, as well as familiar chains such as Wendy's and Taco Bell. In terms of healthcare, there are multiple pharmacies and physicians' offices within close proximity, making it easy to access medical care when needed. Additionally, the area boasts several places of worship for those seeking spiritual fulfillment. For leisure activities, there are parks like Chesterfield Park and Nathanael Greene Park, as well as theaters such as Alamo Drafthouse Springfield for entertainment options. In terms of healthcare facilities, there are hospitals like Cox Medical Center South and Hulston Cancer Center nearby for any medical needs that may arise. Overall, this part of Springfield offers a convenient and well-rounded community for seniors looking to settle down in the area.

Restaurants

• Leong's Asian Diner (0.1 miles)
• Wendy's (0.3 miles)
• Karai Ramen + Handroll (0.7 miles)
• Taco Bell (0.8 miles)
• Freddy's Frozen Custard & Steakburgers (0.8 miles)
• Zaxby's (0.9 miles)
• McDonald's (1 miles)

Pharmacies

• Price Cutter (0.5 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.5 miles)
• South Oaks Pharmacy (1.6 miles)
• Walmart Pharmacy (1.7 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2 miles)

Places of Worship

• Park Crest Baptist Church (0.5 miles)
• Ridgecrest Baptist Church (0.7 miles)
• South Creek Church (1.6 miles)
• Graceway Baptist Church (1.8 miles)
• James River Church - West Campus (2.7 miles)
• Messiah Lutheran Church (3.2 miles)
• Jefferson Ave Baptist Church (3.4 miles)

Physicians

• CoxHealth Center Chesterfield (0.7 miles)
• Chesterfield Family Clinic (0.8 miles)
• Dental Er (1.3 miles)
• Pediatric Associates (1.9 miles)
• Saumitra Biswas, MD (1.9 miles)
• Turner Women's Center - Cox Health (1.9 miles)
• William C Moore, MD (2 miles)

Parks

• Chesterfield Park (0.9 miles)
• Nathanael Greene Park (2.7 miles)
• Mizumoto Japanese Stroll Garden (2.7 miles)

Theaters

• Alamo Drafthouse Springfield (1.2 miles)

Hospitals

• Skaggs Community Hospital Association (1.9 miles)
• Cox Medical Center South (1.9 miles)
• Jared Neuroscience Center (1.9 miles)
• 7th Floor (1.9 miles)
• Cox South Hospital (2 miles)
• Hulston Cancer Center (2.1 miles)
• Cox Surgery Center (2.1 miles)