Birch Pointe Health And Rehabilitation
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3705 South Jefferson Avenue, Springfield, MO 65807
For more information about senior living options: (844) 490-3973
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Birch Pointe is absolutely wonderful; the staff loves residents like family. The therapists do a really good job working with residents on mobility and rehabilitation. The nurses are caring and hardworking, doing their best for patients despite staffing limitations. It is an excellent choice for a loved one, with a beautiful atmosphere, a great team, and quality treatments to trust. Staff members such as Talia (PT), Kristina (OT), Deonna Johnson (aide), and Rachel (social worker) are praised for kindness and attentiveness. The care is described as fantastic and compassionate, with caregivers providing above-and-beyond support. The facility offers a homey, clean environment with features like a hair salon, contributing to a positive experience. Lindsey and Cheryl provided comfort and peace at the end of life.
The facility's care was disgraceful and unprofessional, bordering on criminal. The owners, administration, and doctors should be in prison. They lied about the level of care they could provide, including medications and medical equipment. They cut corners, including administering life-saving medications and using needed medical equipment only when allowed by the administration. Basic items promised, like an air mattress to prevent bedsores, were fought for and not readily provided. Patients left with additional complications due to the facility's negligence. They billed for bogus charges and tried to upsell after discharge. They discharged patients when money ran out, showing the facility cares more about profit than safety.Birch Pointe (Birch Point in some reviews) comes across in these accounts as a facility that divides opinion as sharply as it divides the lines between care and management. Across a spectrum of experiences, families describe a setting that can be clean, well-staffed, and welcoming, yet at times dangerously mismanaged, with claims of neglect, miscommunication, and even financial disputes that leave loved ones vulnerable. The stories echo a common thread: when the care team and the administration align, families praise attentive nurses, skilled therapists, and a home-like atmosphere; when they don't, they feel ignored, hurried, and kept in the dark about essential care decisions.
Several reviews center on what one parent called a "disgraceful & unprofessional" level of care, with allegations that the facility's owners, administration, and even doctors crossed lines into criminal behavior in the eyes of the families. In these accounts, promises about the level of care, medications, and the availability of necessary medical equipment were not kept. The hospital had discharged a loved one to Birch Pointe with assurances of specific care that the facility then failed to provide. The impression left is that the facility prioritizes its bottom line over the well-being of residents, with life-saving medications, pain management, and essential equipment allegedly withheld or limited by decisions from above. One reviewer highlighted a struggle to obtain something as basic as an air mattress to prevent bedsores, underscoring a broader sense of inconsistency and cut corners. The reviewer even suggests that the nursing staff are doing their best but are hamstrung by staffing shortages and administrative restrictions, painting a picture of a care gap between what nurses can administer and what the administration allows.
Billing and administrative frustration also appear prominently. In a separate recounting, after paying for a sister's stay, the family was surprised by subsequent bills that included supposed upcharges arising from a cost increase occurring after discharge. The reviewer claimed the facility initially promised full payment, only to send more charges later, which they say were only waived after they confronted the staff. This account adds a layer of distrust: even when care itself might be solid, the financial handling creates anxiety and undermines confidence in the facility's integrity.
There are, however, glowing reports that describe Birch Pointe as a "very nice place," with tangible positives: a clean environment, spacious private rooms, and impressive mobility-focused therapy. One reviewer specifically called out the therapists' work with an elderly relative, noting that the rehab team was effective in helping maintain mobility. The sentiment extended beyond clinical care to the demeanor of staff, with statements like "employees seem to really care about their patients' welfare here," reinforcing the sense that the facility can be an excellent home for those who fit well with the culture and staffing on a given shift or unit.
Another thread of the reviews brings a cautionary tale: initial impressions when visiting or evaluating the facility can be misleading. In one account, the facility looked good and functional at first, but what followed was described as laziness, miscommunication, and a generally unprofessional operation. The reviewer warned that the food was awful, and while some staff were praised, the overall experience felt unbalanced, with a clarion call to "KEEP THEM AWAY" from Birch Point. This contrast - between a clean, appealing environment and serious internal disorganization - suggests that the daily experience can swing dramatically depending on which staff members are present and how well information flows between administration, nursing, and therapy teams.
There are also distinctly positive, experience-rich testimonials that highlight the facility's strengths when it comes to rehabilitative and memory care services. A multi-faceted praise piece described Birch Pointe as an "excellent choice" for memory care, skilled nursing, and long-term services. In another set of remarks, one reviewer called Birch Pointe "absolutely wonderful," crediting a team of professionals who treated their dad with warmth and respect. Names like Cassie (a wound nurse) were singled out for exceptional care, with heartfelt notes about the kindness and competence shown by the staff. The sense of a close-knit team caring for residents as family emerges clearly in these accounts, with comments about the staff's ability to create a comforting, home-like atmosphere.
The most emotionally charged praise tends to cluster around specific staff members and care experiences that felt transformative. A review praising Birch Pointe for its "fantastic care" followed a springboard incident - after a knee replacement, a resident fell and broke their leg, and the care team delivered above-and-beyond support. Nurses Ashley and Jessica were highlighted for attentiveness, alongside caregivers Mica, Shawn, Desiree, and Connie. Therapists Kristen and Talia were described as providing top-tier rehabilitation, and even ancillary staff such as the food service team and the hair salon were credited with contributing to a positive, holistic experience. The reviewer also highlighted administrative help with insurance and discharge coordination, recognizing that those logistical tasks are crucial to a smooth transition out of the facility. The celebration of the facility's d?cor, cleanliness, and a homelike mood - with mention of Bingo and a generally upbeat environment - paints Birch Pointe as a place that can feel like a true second home when all elements align.
End-of-life moments and compassionate closure also appear in the narratives. One family noted that, during a loved one's final days, staff members Lindsey and Cheryl offered enduring presence and care, underscoring how for some families, Birch Pointe can become a place of peace and dignity in difficult moments. The same thread repeats in other accounts where dedicated social workers, nurses, and therapists were singled out for their empathy and support during challenging times, reinforcing the sense that Birch Pointe can deliver deeply meaningful, person-centered care when the conditions are right.
Taken together, these reviews present Birch Pointe as a facility of significant contrasts. The care experience ranges from deeply attentive, compassionate, and professionally capable - especially in rehabilitation, memory care, and end-of-life support - to concerns about neglect, mismanagement, and administrative practices that some families feel undermine safety and trust. The recurring themes point to a facility that can shine when staffing is sufficient, communication is clear, and medications and equipment are properly coordinated, but can falter when administrative decisions restrict standard care or when billing practices raise questions about transparency. For families evaluating Birch Pointe, the takeaway is clear: a tour and frank conversations with both direct care staff and administration are essential. Ask pointed questions about medication administration, equipment availability, staffing ratios, meal quality, and the billing process, and seek out recent, location-specific experiences from residents and families who have gone through the same transitions. The facility's potential for excellence is evident, but so too is the crucial need for consistent, transparent, and people-centered operations to fulfill that potential across the board.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Springfield-Branson Regional (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Birch Pointe Health And Rehabilitation in Springfield, MO is a vibrant and inclusive assisted living community that offers a wide range of amenities and care services to its residents. This community is dedicated to providing a comfortable and enriching living environment for seniors.
The amenities at Birch Pointe Health And Rehabilitation are designed to enhance the overall well-being and quality of life for its residents. The community features a beauty salon where residents can indulge in haircuts, styling, or various beauty treatments. Residents can also enjoy their favorite shows and movies through cable or satellite TV in their private rooms. Community-operated transportation is available for easy access to nearby destinations, such as shopping centers or medical appointments.
For those who enjoy staying connected with technology, there is a computer center with Wi-Fi/high-speed internet available. The dining room offers restaurant-style dining where residents can savor delicious meals prepared by the facility's culinary team. Additionally, a kitchenette is provided in each room for added convenience.
To promote an active lifestyle, Birch Pointe Health And Rehabilitation has a fitness room equipped with exercise machines and wellness programs tailored to meet the needs of each resident. There is also a gaming room for recreation and relaxation purposes. Outdoor spaces including gardens provide opportunities for peaceful strolls or enjoying the fresh air.
The community also offers housekeeping services to ensure that living spaces are always clean and tidy. Move-in coordination assistance is provided to ease the transition process into this assisted living community.
Regarding care services, 24-hour supervision ensures that residents' safety needs are met at all times. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available when needed. Medication management is provided to ensure proper administration of medications according to individual requirements. Special dietary restrictions are accommodated through diabetes diet plans and other special dietary options.
Residents at Birch Pointe Health And Rehabilitation can take advantage of various activities offered by the community's concierge services. Fitness programs are available to help residents stay fit and active. Planned day trips offer opportunities for exploration or outings to nearby attractions. Resident-run activities promote socialization and engagement within the community. Scheduled daily activities ensure that there is always something exciting happening within the community.
The assisted living community is conveniently located in close proximity to parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals.
Overall, Birch Pointe Health And Rehabilitation offers a comprehensive and supportive living environment that fosters independence, wellness, and a fulfilling lifestyle for its residents.
Birch Pointe Health And Rehabilitation is located at 3705 South Jefferson Avenue, Springfield, MO 65807 in Greene County, Missouri
Birch Pointe Health And Rehabilitation on seniors.fyi includes 13 photos including images showing interior, open space, lobby, decor, architecture, natural light, waiting area, hallway, and more.
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Interior
Decor
Living Room
Building
Architecture
Windows
Dining
Lighting
Lobby
Office
Waiting Area
Bright Lighting
Spacious
