Dolan Memory Care At Mason Manor in Saint Louis, MO
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12740 Mason Manor, Saint Louis, MO 63141
For more information about senior living options: (844) 490-3973
Amanda is praised as the Director of Fun, delivering amazing and attentive care to residents. The Dolan Memory Care staff are described as caring, compassionate, and like an extended family to residents. The small, home-like setting is highlighted as making residents feel safe, valued, and comfortable. Amanda and Bobby are consistently commended for organizing engaging outings that boost residents' energy and happiness. Families report peace of mind knowing their loved ones receive dignified, personalized care. The activities team is noted for truly engaging residents and helping them feel involved. The Dolan bus and outings are exciting and eagerly anticipated by residents. The staff are seen as angels, offering attentive, compassionate care. Dolan’s homes are neat, clean, well-maintained, with secure outdoor spaces for safe roaming. The care approach is described as family-like and person-centered, focusing on individual needs and preferences. Families appreciate clear, frequent communication with updates and photos of residents. The memory care homes are celebrated for their low caregiver-to-resident ratios, enabling personalized attention.
One reviewer described an attendant sitting in a chair on her cell phone while residents looked for help, noting there was nobody answering the phone and calling it not a great place to be. One reviewer stated they would not recommend putting a loved one there, citing not-good care and that family was not informed when their mother was dying. One review claimed “the most evil people ever,” alleging residents were beaten and not fed, and advised against the facility. One reviewer noted that many staff do not engage with residents and that residents are left parked in front of a TV all day. One critique stated move-in promises were not kept, with items like an electric adjustable bed and TV hookup not provided. One review alleged illegal immigrants were living in the basement where residents reside. One reviewer complained that Tonya yells at residents for 12 hours and Debbie allows it. One reviewer criticized the facility’s financial practices, saying deposits are not fully refundable and refunds were not issued. One reviewer claimed a resident was not allowed visitors for months, leading to weight loss and disorientation, describing it as a nightmare.Dolan Memory Care at Mason Manor in Saint Louis is best suited for families seeking a true home-like memory care experience where residents live in small, intimate settings and receive highly personalized attention. The community’s 11 to 12 residents per house, private rooms, secure outdoor spaces, and a true neighborhood feel make it ideal for individuals with dementia who benefit from routine, familiar surroundings, and daily engagement. Prospective residents who respond well to a high-touch, activity-rich model will find the “home within a home” approach compelling, especially when coupled with on-site nursing and a strong emphasis on dignity, autonomy, and meaningful outings.
Those who should consider alternatives include families prioritizing heavier clinical oversight or a more conventional, institution-like atmosphere. Several reviews flag concerns about inconsistent responsiveness from certain staff or management, and a few suggest that governance and billing processes could be more transparent. For residents with complex medical needs requiring constant, highly specialized monitoring, or for families uneasy about potential gaps in communication, a larger facility with more robust, 24/7 medical staffing or a more structured care cadence may be a better fit. Additionally, families who prize rigid visitation policies, predictable scheduling, or a less “homey” environment may want to look elsewhere.
The strongest positives center on the staff-driven, person-centered culture. Families repeatedly praise the caregiving teams as warm, attentive, and almost like extended family, with the Director of Fun and the activity staff driving robust, daily outings that keep residents engaged. The small-house model supports consistent relationships, low turnover in some locations, and the ability for staff to tailor activities to individual interests. On-site nursing and a sense that care plans can adapt to each resident’s history and preferences contribute to daily life that feels purposeful rather than routine. The freedom to roam within a secure setting, combined with family-style meals and regular photos or updates, further reinforces the feeling of safety and belonging.
Yet, notable negatives do surface in a subset of reviews. A small number of families report issues with responsiveness, perceived inequities in staff interactions, and concerns about who is in charge on a given shift. Some accounts describe confrontations with house management, questions about deposit refunds, and allegations related to care decisions or billing. While these voices are not the prevailing sentiment, they cannot be dismissed. They point to real fault lines around operational consistency and communication that families should verify before selecting this model. Potential residents with heightened sensitivity to these issues will want direct conversations about staffing coverage, escalation procedures, and the exact scope of “Director of Fun” duties.
Overall, the pros largely offset the cons for families prioritizing a dementia-focused, home-like environment with active engagement and tight-knit staff relationships. For many residents, the small-house structure, personalized care, and abundant activities translate into meaningful improvements in mood, energy, and daily function. The on-site nursing presence, opportunities for outdoor time, and a genuine emphasis on resident dignity create a strong case for Dolan as a top choice among memory-care providers in the area. However, the caveat is clear: ask hard questions about consistency of staffing, the specific care team assigned to the home, and the financial policies before committing.
In the end, Dolan Memory Care at Mason Manor delivers a compelling option for families who want a warm, intimate memory-care setting where residents are treated as individuals and daily life feels like a welcomed, social home. It’s particularly well-suited for residents who thrive on regular outings, meaningful activities, and close relationships with a stable caregiving team. If the priority is a highly controlled medical environment, or if governance concerns and deposit policies give pause, exploring alternatives with a stronger emphasis on clinical oversight or transparent processes is prudent. A thorough on-site tour, direct meetings with the care director and house staff, and a candid review of maintenance of private rooms and safety procedures will clarify whether this Dolan home is the right long-term home.
8 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lambert-St Louis International (8 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Dolan Memory Care At Mason Manor in Saint Louis, MO is a premier assisted living community dedicated to providing exceptional care and support for individuals with memory care needs. Our community offers a range of amenities to enhance the comfort and convenience of our residents.
Our dining room provides a pleasant and inviting space for residents to enjoy nutritious meals prepared by our skilled chefs. The fully furnished accommodations ensure that residents feel at home, while housekeeping services help maintain a clean and tidy living environment.
For those who enjoy spending time outdoors, our community features a beautiful garden and outdoor space where residents can relax or engage in activities. Residents can also stay connected with loved ones through telephone and Wi-Fi/high-speed internet access.
At Dolan Memory Care At Mason Manor, we understand the importance of personalized care. Our highly trained staff is available to assist residents with activities of daily living such as bathing, dressing, and transfers. We also provide specialized care for individuals with diabetes, including assistance with adherence to a diabetes diet.
Our dedicated team manages medication administration to ensure that residents receive their required medications on schedule. We accommodate special dietary restrictions to ensure that each resident enjoys meals that meet their individual needs.
We believe in promoting an active lifestyle, which is why we offer scheduled daily activities designed to engage and stimulate our residents mentally, physically, and socially. Additionally, our community is conveniently located near three cafes, four parks, twelve pharmacies, one physicians' office, eight restaurants, and two hospitals for easy access to additional amenities and healthcare services.
Choose Dolan Memory Care At Mason Manor for compassionate memory care in an inviting and inclusive environment where every resident receives the individualized attention they deserve.
Dolan Memory Care At Mason Manor is located at 12740 Mason Manor, Saint Louis, MO 63141 in St. Louis County, Missouri
Dolan Memory Care At Mason Manor on seniors.fyi includes 6 photos including images showing interior, landscaping, appliances, windows, trees, kitchen, cabinets, bright lighting, and more.
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