ComForcare Senior Services

Pros

• Shawn and his team are described as helpful, communicative, calm, patient, responsive, and kind.
• ComForCare is praised for professional, attentive care that makes clients feel safe and well cared for.
• Shawn is characterized as a caring, empathetic, and knowledgeable professional who genuinely helps families.
• The services enable loved ones to stay in their own homes with companionship and essential assistance.
• Shawn Rimerman is consistently helpful and caring, serving as a reliable resource for families.
• The team is noted for going above and beyond to take care of loved ones.
• Families express gratitude for compassionate, respectful, and dignified treatment from ComForCare.

Cons

• They were given babysitters instead of caregivers.
• The staff did not cook or perform basic chores and required constant intervention.
• The care provided during COVID was unacceptable and not excusable.
• The client's mother's skin became extremely dry, and she was not washed, showered, or moisturized.
• The caregivers were on their phones instead of attending to her.
• Shawn did not deliver what was promised.
• The company did not treat her with dignity.
• The business was dishonest, and the reviewer would rate 0 stars.

Review

ComForCare in the St. Louis area draws a wide spectrum of experiences from the families it serves, with stories that range from deeply grateful and heartening to critically disappointed. Several clients recount highly positive, life-affirming interactions with the agency's leadership and caregivers, while others describe difficult encounters that left them questioning the level of oversight, compassion, and competence provided. Taken together, the testimonials paint a portrait of a service that can be transformative and deeply meaningful in the right circumstances, yet can fall short when expectations, routines, or attendant staffing pressures aren't aligned.

On the most luminous end of the spectrum, clients recount moments of exceptional care, reliability, and personal connection. Several reviews highlight successful medical experiences that benefited from the agency's involvement. One person proudly notes completing cataract surgeries with both eyes and expresses strong satisfaction, calling the care "fantastic" and stating that they were highly encouraged to pursue the procedure. The sentiment is echoed by others who describe feeling as if they were treated like family, with kindness and genuine respect from staff. The sense that the team cares - especially the director, Shawn Rimerman - comes through in multiple accounts: caregivers who were punctual, compassionate, and attentive to small, meaningful details; a client who emphasizes how Shawn drove to appointments, stayed by their side through the day, and made sure they were in good hands from the moment they stepped out of the house until they returned home. For some families, the presence of ComForCare offered not only practical support but a sense of security during stressful medical journeys and aging transitions.

The praise often centers on individuals who stood out for their professionalism, reliability, and warmth. Reviews frequently mention specific team members - Shawn and Charlotte are named with appreciation, as are caregivers who arrived promptly, communicated clearly, and provided companionship as well as assistance with daily tasks. There are stories of meeting urgent needs on brief notice, with same-day staffing that allowed a patient to keep important medical commitments or simply remain safe at home. The business's approach to assessments and staff screening is highlighted as a strength in some narratives: families feel that the organization takes pains to select caregivers who are capable, compassionate, and attentive to the patient's dignity and independence. The combination of thoughtful leadership and well-matched caregivers appears to be a recurring theme in the more favorable reviews.

Alongside these high notes, there is a substantial, darker thread of experience that underscores the variability inherent in home-care services. A number of reviewers recount episodes where expectations were not met, where the care provided felt more like babysitting than dedicated support for an aging or disabled loved one. Detailed complaints include caregivers who did not cook or assist with basic food preparation, failed to complete small housekeeping chores like cleaning floors or running a dishwasher, and did not assist with routine personal care such as hair washing or applying lotion during weather-related dryness. The criticisms emphasize not only the absence of practical help but a sense of neglect or diminished dignity - the view that staff were absorbed with their phones or not fully present to the patient's needs. One especially pointed account notes that "your company did not treat her with dignity," and another family describes a cascade of problems linked to the quality and reliability of staffing rather than to the idea of home care itself.

These negative experiences are not isolated complaints but form a pervasive counter-narrative. The reviewer who described ComForCare as "a nightmare after another" highlights a frustration with a mismatch between expectations and outcomes, the emotional strain of watching a loved one's daily life become a burden rather than a support, and the sense that the agency promised more than it could consistently deliver. A related grievance notes the awkward tension between Covid-era restrictions and the day-to-day realities of caregiving, arguing that even under extraordinary circumstances the standard of care should have remained higher. The most damaging line - that the service was a "dishonest business run by dishonest people" and that it should be avoided at all costs - echoes a strong belief that the agency failed basic integrity and trust, a warning that potential clients take very seriously.

Despite these stark criticisms, many reviews emphasize the agency's strengths, especially in the hands of attentive leaders like Shawn, who is repeatedly described as a caring, knowledgeable professional with deep experience in helping families navigate difficult times. Several clients credit him with turning around a situation or providing essential guidance when families felt overwhelmed. Stories of assisting with appointments, coordinating transportation, and offering a steady, supportive presence in times of crisis reinforce the sense that the organization can be an indispensable partner when the match between caregiver and patient is right. The emphasis on compassionate leadership - paired with recognition that the care team can be carefully screened and well-supervised - appears to be a key differentiator that resonates positively with many families.

What emerges from this collection is a nuanced understanding of what ComForCare can offer. For some families, the agency delivers extraordinary value: a trusted ally who provides companionship, helps maintain independence at home, coordinates rides to medical visits, and offers a steadying hand during life's most challenging moments. For others, the experience falls short of expectations - the caregiver pool feels inconsistent, daily chores and personal care aren't reliably performed, and the emotional weight of caregiving grows heavier without the assurance of consistent, dignified, attentive service. The most constructive take-home message is that success with ComForCare appears to hinge on careful selection of personnel, proactive communication, and clear alignment of responsibilities and expectations from the outset. Clients who emphasize these elements - requesting specific caregivers, demanding transparent scheduling, and maintaining open lines of communication - are more likely to experience the positive, sustaining care described by many of the agency's advocates.

In the end, ComForCare seems to function as a powerful resource that can dramatically improve quality of life for patients and families when it works well, while leaving a lasting impression of disappointment when it does not. The testimonials collectively suggest that the organization's leadership, particularly Shawn and his team, has the potential to build strong, compassionate care partnerships, often turning stressful health journeys into manageable, even comforting experiences. Yet the most important caveat for prospective clients is to approach the relationship with clarity and diligence: specify expectations, verify caregiver qualifications, and insist on consistent, accountable service. When those conditions are met, many families report that ComForCare has been a transformative presence; when they aren't, the consequences can be deeply unsettling.

This area of St. Louis, Missouri, offers convenient access to a variety of amenities that are essential for senior living. With multiple hospitals and pharmacies within a few miles, residents have easy access to healthcare services and medication. In addition, there are several cafes and restaurants nearby for dining options. The abundance of parks in the vicinity provides opportunities for outdoor activities and relaxation. For entertainment, there are theaters within a short driving distance. Places of worship are also available for spiritual fulfillment, and transportation options are easily accessible with the presence of the airport nearby. Overall, this area provides a well-rounded environment with essential facilities and services for seniors looking to settle in St. Louis.

Hospitals

• Barnes-Jewish West County Hospital (0.3 miles)
• St John's Mercy Surgery Center (2.5 miles)
• DePaul Hospital (5.6 miles)
• DePaul Health Center - Emergency Room (5.6 miles)
• St Joseph's Hospital (7.3 miles)

Pharmacies

• Dierbergs (0.5 miles)
• Dierbergs Markets (1.5 miles)
• Dierbergs (2 miles)
• Walgreens (2.8 miles)
• Walgreens (2.9 miles)
• Schnucks (2.9 miles)
• Schnucks (3.2 miles)

Cafes

• Panera Bread (1.6 miles)
• Starbucks (2.1 miles)
• Panera Bread (3.3 miles)
• Starbucks (5.9 miles)
• Panera Bread (6.4 miles)
• Starbucks (7.4 miles)

Restaurants

• Westport Social (2.2 miles)
• Westport Plaza (2.3 miles)
• McDonald's (2.3 miles)
• St Louis Bread Company (2.4 miles)
• McDonald's (2.8 miles)
• Syberg's Dorsett (3.1 miles)
• Cooper's Hawk Winery & Restaurant (4.4 miles)

Parks

• Creve Coeur Park (3.4 miles)
• Faust Park (3.8 miles)
• Queeny County Park (4.4 miles)
• Des Peres Park (5.1 miles)
• Chesterfield Central Park (5.6 miles)
• Vogt Brothers Park (5.8 miles)
• Vlasis Park (6.6 miles)

Physicians

• Orthopedic Associates (5.4 miles)
• Walsh, Martin Ssm Health Outpatient Center Veterans Memorial Parkway (6.5 miles)

Theaters

• AMC Streets Of St Charles 8 (6.3 miles)
• Marcus Theatres (6.6 miles)

Places of Worship

• Jungs Station Baptist Church (6.8 miles)
• Church of Christ-Lafayette (7.5 miles)

Transportation

• Terminal 1 (7.3 miles)
• Budget Rent A Car (7.3 miles)
• Terminal 1 Passenger Pickup (7.3 miles)
• St. Louis Lambert International Airport (STL) (7.4 miles)
• TSA PreCheck A Gates (7.4 miles)
• TSA Security Checkpoint Gates C & D (7.4 miles)
• Hertz Rent A Car (7.4 miles)