Silcott's Midtown Manor

Pros

• The nephew is a resident and loves it there.
• The Chateau is a great place.
• The Chateau has a great team to work with.
• The residents are all like family.
• Tonya McKenney is top notch in her role and truly cares about the residents.
• Tonya really knows her residents and truly cares about them.
• The facility helps residents feel like they still have independence while being fully taken care of.
• Residents always have someone they can trust and talk to no matter the situation.
• The new activities director gets residents involved and makes them feel cared for.
• The staff are friendly; the administrator and front office greet everyone who visits.

Cons

• The reviewer states it was the worst experience their family has ever had.
• The facility allegedly refused to allow contact with the resident and, when contact was allowed, monitored the call and hung up.
• The facility would not allow visits despite multiple attempts.
• The facility allegedly hid the passing of a loved one from the immediate family.
• They felt the facility acted inappropriately toward a mentally challenged, easily impressionable resident.
• One reviewer described the nursing home as the worst there is.
• The reviewer said they would not recommend sending their worst enemy to this place.
• The facility doesn't deserve even one star.

Review

The experiences shared about The Chateau and St. Joseph Chateau span a wide emotional range, painting a picture of a facility that can feel like home to some families while delivering heartbreak to others. On one end, there are voices that describe a place where residents are treated with kindness, where staff feel like part of a large, caring family, and where administrators and front-office teams greet every visitor with warmth. In these accounts, residents seem to have opportunities to maintain independence while receiving attentive, compassionate care. People speak of a well-run operation, a clean environment, and a sense that the people who work there truly know the residents and treat them with respect and dignity. The overall tone from these reviews is one of gratitude for a supportive, resident-centered atmosphere.

Yet the other end of the spectrum is strikingly different. One reviewer describes their experience as "the worst experience my family has ever had," detailing a sequence of troubling events: being denied permission to talk to their loved one, having calls monitored and then disconnected, and facing repeated denial of visits. There is a strong accusation that a loved one's passing was hidden from immediate family, and a concern that the care and communication gaps were especially alarming given that the loved one was mentally challenged and impressionable. This account concludes with a stark warning to others about sending loved ones to the facility, underscoring how devastating and disorienting such episodes can feel for families at a vulnerable moment.

Amid the mixed experiences, several consistently positive themes emerge about the quality of people working there. For example, Tonya Mckinney in social services is singled out for exceptional responsiveness and professional excellence. Reviewers praise her for promptly handling level 2 evaluations, noting that Tonya truly knows her residents and cares deeply about them. One person even emphasizes that Tonya is a standout in her role, suggesting that there aren't many people like her. This kind of recognition points to a culture where specific staff members can make a meaningful difference in how families perceive and engage with the facility.

Alongside Tonya, others highlight the influence of strong social work across the campus. A different reviewer lauds the "greatest social worker here," praising Tanya for going above and beyond for residents and thanking her for her dedicated service. This sentiment echoes throughout multiple comments: the sense that social services, when at their best, are deeply invested in the people they serve and act as a steady, caring presence for families navigating the complexities of long-term care.

The sense of community appears to be a core attribute of the residence. Several reviewers describe the atmosphere as welcoming and family-like. Phrases such as residents feeling like family, staff and residents acting as one big extended family, and easy, open interactions with the administrator and front-office team illustrate an environment designed to foster trust and connection. One reviewer even notes that the new activities director has a talent for engaging residents and making them feel cared for, suggesting ongoing efforts to enrich daily life and participation for those living there.

Other comments emphasize the day-to-day warmth of the staff and the leadership. The staff are described as friendly and approachable, with administrators who greet visitors and engage with families in a respectful, personable manner. The sense that leadership knows each resident by name and treats them like a member of a large, supportive family recurs in several reviews. The combination of approachable leadership, accessible social services, and a focus on resident-centered care contributes to a narrative of a facility that strives to be more than just a place to live.

There are additional notes that reinforce the positive, resident-focused identity of The Chateau and St. Joseph Chateau. In some accounts, the transition of leadership toward a more home-like atmosphere is celebrated - one reviewer specifically mentions that when a new director took over, the place began to feel more like a real home for their mom. The recurring theme is that effective administration paired with dedicated, compassionate staff can transform the experience of living in a facility, making it feel less institutional and more like a supportive community.

However, this landscape is not without its cautions. A separate, strongly negative review remains vivid and unambiguous: the reviewer describes a sequence of refusals to allow communication or visitation with their loved one, monitoring of calls, and allegations of withholding information about a death. The intensity of this experience - paired with the claim that the facility would not even deserve one star - serves as a sobering counterpoint to the otherwise positive portrayals. It serves as a reminder that even when many staff members are described in glowing terms, lapses in communication and policy enforcement can have a lasting, painful impact on families.

In the end, the collection of reviews presents a complex picture: a place where many families feel confident that their loved ones receive compassionate, respectful care, and where staff members like Tonya Mckinney and Tanya McKenney are celebrated for their dedication. At the same time, there are serious concerns about communication, transparency, and visitation policies that can color a family's experience in a profoundly negative way. The Chateau and St. Joseph Chateau emerge as institutions capable of delivering warmth, independence, and genuine care when leadership and staff work in harmony with families; yet they also remind us that effective, respectful communication and timely, honest information are essential to keeping trust when the stakes are highest.

This part of St. Joseph, Missouri, offers a convenient and vibrant community for senior living. With a variety of places of worship nearby, individuals can easily practice their faith. There are also numerous dining options, including Luna's Fine Dining & Catering and Boudreaux's Louisiana Seafood & Steaks, providing opportunities for socializing and enjoying delicious meals. The presence of pharmacies like Genoa Healthcare and Rogers Long Term Care Pharmacy ensures easy access to necessary medications. Parks such as Coleman Hawkins Park and Krug Park offer beautiful outdoor spaces for recreational activities and leisurely walks. Additionally, there are reputable healthcare facilities in the area, such as Northwest Health Services and Surgery Center Of St Joseph, ensuring residents have access to quality medical care. Overall, this neighborhood provides a well-rounded environment with amenities that cater to the needs of seniors looking for a comfortable and fulfilling lifestyle.

Places of Worship

• Seventeenth Street Church (0.1 miles)
• Church of Jesus Christ of Latter Day Saints (0.1 miles)
• First Baptist Church (0.2 miles)
• New Hope Baptist Church (0.4 miles)
• Christ Episcopal Church (0.6 miles)
• Restoration Church (0.9 miles)
• North Church of God (0.9 miles)

Restaurants

• Subway (0.1 miles)
• Luna's Fine Dining & Catering (0.3 miles)
• Longboards Wraps and Bowls (0.6 miles)
• Boudreaux's Louisiana Seafood & Steaks (0.8 miles)
• Pappy’s Grill & Pub (0.8 miles)
• Amnesia Too (1 miles)
• Cabana Grill (1 miles)

Pharmacies

• Genoa Healthcare (0.5 miles)
• Rogers Long Term Care Pharmacy (0.8 miles)
• Rogers Pharmacy #5 (0.8 miles)
• Apothecary Pharmacy (0.9 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.3 miles)

Parks

• Coleman Hawkins (0.6 miles)
• Frances Park (0.7 miles)
• St Joseph Park Maintenance (0.8 miles)
• Huston Wyeth Park (1.5 miles)
• Krug Park (1.8 miles)

Hospitals

• Apac Customer Services Inc. (0.6 miles)
• Northwest Missouri Psychiatric Rehabilitation Center (1.7 miles)
• Surgery Center Of St Joseph (2.4 miles)

Physicians

• Northwest Health Services (0.9 miles)
• North End Health Center (0.9 miles)
• Hanger Clinic: Prosthetics & Orthotics (1.3 miles)
• Pivotal Foot & Ankle Surgeons (1.3 miles)
• St Joseph Nephrology Associates (1.3 miles)
• Gastroenterology Clinic of St Joseph (1.3 miles)
• Sunflower Dermatology & Medical Day Spay (2 miles)

Transportation

• Pony Express Station (1 miles)
• U-Haul Neighborhood Dealer (2.5 miles)

Cafes

• Starbucks (2 miles)
• Panera Bread (2.2 miles)
• Muddy Mo Coffee Company (2.2 miles)
• Starbucks (2.4 miles)