Heartland Residential Care Facility

1311 Francis Street, Saint Joseph, MO 64501

For more information about senior living options: (844) 490-3973

4.2 from 13 reviews
5 stars
9
4 stars
0
3 stars
3
2 stars
0
1 stars
1

Assisted Living Board and Care Home

Overall Review of Heartland Residential Care Facility

Pros

  • pro They describe the place as great.
  • pro The doctors do a good job and treat patients well, and the ER care is fast for the most part.
  • pro The staff are good.
  • pro The care providers are friendly and helpful.

Cons

  • pro The staff do not follow patients' rights.
  • pro The staff member who works the weekend day shift fights with residents.
  • pro One should not allow friends or family to stay there.
  • pro The staff are underpaid for all the work they have to do.

Review

The collection of opinions about this facility reveals a landscape of mixed experiences, with voices ranging from cautionary warnings to guarded praise. Several reviewers flag serious concerns about patient rights and the overall environment for loved ones who might need care there. One strong sentiment emphasizes that friends and family should not be staying at the location, paired with a claim that patient rights are not being followed. This perspective casts a shadow over the facility's reputation, suggesting that autonomy, dignity, and proper consent may be areas where the experience falls short for some visitors. The themes here are not just about comfort or convenience; they touch on fundamental protections that patients are supposed to receive, and the admonition to potential helpers is clear and urgent for those who value the rights of the people they care about.

Alongside these cautions, there is also a more specific note about a staff member who works the weekend days shift. The reviewer describes this individual as someone who "likes to fight with the residents," a phrase that conjures images of friction or conflict within the care team. This kind of anecdote stands out because it highlights interpersonal dynamics on a shift that is often busy and stressful. Even if it reflects the experience of a single observer, it raises questions about teamwork, communication, and the atmosphere on weekend days - factors that can indirectly affect patient experience, safety, and the sense of calm a patient or family member might seek when seeking care.

In contrast to the warnings, other comments acknowledge the presence of doctors within the facility and speak positively about the medical staff's performance in certain contexts. One reader simply says "Great," a succinct endorsement that hints at a broader appreciation for the physicians and their expertise. Another note points out that the place is staffed with doctors and emphasizes that, "to be fair they do a good job and treat you right and are fast for the most part if you're only going to the ER." This suggests that when the focus is on emergency department visits, there is a perception of efficiency and attentiveness from the doctors, with a pragmatic takeaway: the ER experience can be reasonably swift and respectful when the visit is limited to urgent care needs rather than prolonged inpatient stays.

Beyond the doctors, there is a recurring compliment about the staff in general. Several reviews describe the care environment as friendly and the providers as helpful. The sentiment is that those who work there are approachable, willing to assist, and able to communicate in ways that support patients and families during stressful times. The affectionate labeling of staff as "good" and their approach as "friendly care and helpful care providers" reinforces a positive impression of daily interactions, bedside manner, and the responsiveness of the team to patient questions and needs. These comments together paint a picture of a facility where patient-facing personnel strive to create a supportive, compassionate atmosphere in routine care.

A complementary theme centers on the dedication and work ethic of the staff, tempered by a financial concern. One reviewer emphasizes that the people working there are "for the most part, friendly and helpful," but adds the critical caveat that they are "UNDER-PAID for all of the work they have to do." This insight underscores a tension that many frontline healthcare workers experience: the stress of demanding shifts, high responsibility, and intense workloads, all carried with compensation that some observers feel does not reflect the level of effort required. When pay is perceived as insufficient, it can color overall sentiment about the workplace and potentially influence morale and turnover, even as patients still encounter visible goodwill and professional competence in the care they receive.

Taken together, the reviews present a nuanced portrait of a facility that can deliver competent medical care and kind, patient-centered interactions on many days, particularly in the ER setting. The doctors' quick responsiveness and the general warmth of the staff are underscored as strengths that can help patients feel seen and attended to when emergencies arise. However, these positives are counterbalanced by substantial concerns about patient rights and possibly tense interpersonal dynamics on at least one weekend shift. The combination of strong clinical capability and troubling perceived rights violations creates a complex image: capable medical care paired with a difficult or unsettling patient experience for some families.

Ultimately, readers are left with a sense that experiences at this facility are not uniform. For some, the care team delivers swift diagnoses, respectful treatment, and a friendly environment that makes a stressful visit more manageable. For others, concerns about patient autonomy, rights, and certain staff interactions cast doubt on whether the facility consistently upholds the standards expected during sensitive moments of care. If you're considering this location, it may be prudent to weigh these diverse experiences, ask about patient rights and visitation policies, and, where possible, speak with the care team about how they handle conflicts and weekend shifts. This approach can help prospective patients and families form a more complete picture and determine whether the environment aligns with their expectations for respect, safety, and supportive care.

Features

Housing

  • 20 resident community capacity 20 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Heartland Residential Care Facility in Saint Joseph, MO is a board and care home that provides a comfortable and supportive environment for its residents. The facility offers fully furnished rooms with amenities such as cable or satellite TV, telephone, and Wi-Fi/high-speed internet.

Residents can enjoy their meals in the dining room, where special dietary restrictions are accommodated. Housekeeping services ensure that the living spaces are clean and well-maintained.

Heartland Residential Care Facility provides 24-hour supervision and assistance with daily activities such as bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure that residents receive the necessary medical attention. Medication management is available to ensure that medications are taken properly.

The facility promotes mental wellness through its mental wellness program and encourages resident-run activities. Scheduled daily activities keep residents engaged and entertained.

Convenience is a key feature of Heartland Residential Care Facility, with various amenities located nearby. There are four cafes, five parks, ten pharmacies, 24 physicians, 31 restaurants, two transportation options, and 21 places of worship all within close proximity to the facility. This ensures that residents have access to essential services and a vibrant community.

In addition, Heartland Residential Care Facility provides move-in coordination for seamless transitions for new residents. Transportation arrangements can be made for medical appointments or other necessary trips.

Overall, Heartland Residential Care Facility offers a caring and inclusive community where seniors can receive personalized assistance while maintaining their independence and enjoying a variety of amenities in Saint Joseph, MO.

Nearby Places of Interest

This part of Saint Joseph, Missouri offers a convenient and peaceful environment for senior living. With a variety of places of worship nearby, residents can easily practice their faith within close proximity to their homes. There are also several dining options available, ranging from casual cafes like Subway to fine dining establishments like Luna's Fine Dining & Catering. For those who enjoy outdoor activities, there are several parks within a short distance, providing opportunities for leisurely walks or picnics. Additionally, residents have access to healthcare services with hospitals and pharmacies located nearby. Overall, this area provides a well-rounded community with amenities that cater to the needs of seniors.

Places of Worship

  • First Baptist Church (0.1 miles)
  • Church of Jesus Christ of Latter Day Saints (0.2 miles)
  • Seventeenth Street Church (0.2 miles)
  • New Hope Baptist Church (0.4 miles)
  • Christ Episcopal Church (0.4 miles)
  • Restoration Church (0.8 miles)
  • North Church of God (0.9 miles)

Restaurants

  • Subway (0.3 miles)
  • Luna's Fine Dining & Catering (0.4 miles)
  • Longboards Wraps and Bowls (0.5 miles)
  • Boudreaux's Louisiana Seafood & Steaks (0.6 miles)
  • Pappy’s Grill & Pub (0.8 miles)
  • Amnesia Too (1 miles)
  • Cabbage Roll (1.1 miles)

Parks

  • Coleman Hawkins (0.5 miles)
  • Frances Park (0.9 miles)
  • St Joseph Park Maintenance (1 miles)
  • Huston Wyeth Park (1.4 miles)
  • Krug Park (2 miles)

Hospitals

  • Apac Customer Services Inc. (0.5 miles)
  • Northwest Missouri Psychiatric Rehabilitation Center (1.9 miles)
  • Surgery Center Of St Joseph (2.5 miles)

Pharmacies

  • Genoa Healthcare (0.6 miles)
  • Apothecary Pharmacy (0.9 miles)
  • Rogers Long Term Care Pharmacy (0.9 miles)
  • Rogers Pharmacy #5 (1 miles)
  • CVS Pharmacy (2.2 miles)
  • Walgreens (2.2 miles)
  • CVS Pharmacy (2.3 miles)

Transportation

  • Pony Express Station (0.8 miles)
  • U-Haul Neighborhood Dealer (2.4 miles)

Physicians

  • Northwest Health Services (0.9 miles)
  • North End Health Center (0.9 miles)
  • Hanger Clinic: Prosthetics & Orthotics (1.4 miles)
  • Pivotal Foot & Ankle Surgeons (1.4 miles)
  • St Joseph Nephrology Associates (1.4 miles)
  • Gastroenterology Clinic of St Joseph (1.5 miles)
  • Sunflower Dermatology & Medical Day Spay (2.1 miles)

Cafes

  • Starbucks (2.1 miles)
  • Panera Bread (2.3 miles)
  • Muddy Mo Coffee Company (2.3 miles)
  • Starbucks (2.5 miles)

Frequently Asked Questions

Where is Heartland Residential Care Facility?

Nearby Communities

Assisted Living in Nearby Cities

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