Heartland II
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117 South 15 Th Street, Saint Joseph, MO 64501
For more information about senior living options: (844) 490-3973
The staff were very nice to him, especially Rose. Rose gave him many chances when he would come back drunk. Rose was very understanding of his problems.
The facility is described as corrupt and wicked. The staff steal from residents. Residents are not allowed to have contact with their families. The facility is filthy and has a depressing atmosphere. There is extensive mental abuse at the facility. There is abuse of power and violations of residents' rights. Heartland 1 is equally appalling. Both Heartland facilities should be permanently closed due to abuse and mistreatment. James Butner should not be allowed back in if he leaves again.The collection of comments about Heartland 2 Residential Care (and its sister Heartland 1) presents a wide and troubling range of experiences, from genuine gratitude for attentive individual staff to grave accusations about the facility's overall operation. The voices here cover both praise and severe criticism, suggesting that the quality of care and the atmosphere can vary dramatically depending on who is involved and when. The remarks also indicate serious concerns about how residents are treated, how rules are enforced, and how complaints and family involvement are managed.
On the positive side, one reviewer recalls a particularly supportive interaction with a staff member named Rose. This account emphasizes kindness, patience, and flexibility in dealing with a resident who struggled with drinking. The reviewer, Rick Rhodes, describes Rose as understanding and as giving him "many chances" whenever he returned while under the influence, expressing sincere gratitude for the support and the personal rapport he felt with her. That perspective stands out as an example of compassionate, individualized care within the broader context of the facility.
The same set of comments does not share this warmth throughout. A different voice labels Heartland 2 as a "corrupt wicked place" and adds a directive about one resident named James Butner, suggesting that he should not be allowed back if he leaves again without notifying anyone. This submission shifts away from individual staff praise to a more managerial or policy-oriented critique, hinting at tension around resident autonomy, discharge rules, and the handling of residents who may have complex or recurring housing needs. The tone indicates dissatisfaction with how the facility manages resident retention and communication about a resident's status, raising concerns about stability and accountability in the process.
Another contributor broadens the critique to family-centered harm, claiming that their mother's belongings were stolen and that the facility restricts contact with family. This comment frames the issue as a violation of basic rights and familial connections, suggesting that the environment not only fails to support residents' well-being but actively disrupts their relationships with loved ones. The writer even states an intention to pursue legal action on behalf of their mother, amplifying the sense of gravity behind the allegations and underscoring a demand for accountability and redress.
A separate, strongly negative evaluation paints a picture of pervasive mistreatment: it rejects any star rating, describing the facility as filthy and depressingly atmosphere-laden. The reviewer accuses Heartland 2, and its sister Heartland 1, of extensive mental abuse, abuse of power, and violations of residents' rights. Such language conveys a perception of systemic problems rather than isolated incidents. The message argues that the problems are not regional but extend across both facilities, portraying them as abusive at a fundamental level and proposing that both locations should be permanently closed.
Taken together, these statements reflect a spectrum of experiences that can occur in a single care operation: instances of individual staff compassion amid broader concerns about facility culture, governance, and resident rights. The positive account highlights how a single staff member's approach can significantly impact a resident's sense of safety and dignity, while the negative accounts emphasize that serious problems - ranging from alleged theft and family exclusion to pervasive abuse and deplorable conditions - are not insignificant or isolated but part of a larger pattern that needs investigation and redress.
What emerges from this collection is not a simple verdict about Heartland 2 or Heartland 1. Rather, it is a composite of personal testimonies that suggest inconsistency in care quality, possible gaps in safeguarding residents' rights, and varying degrees of responsiveness to both residents and their families. One reviewer's glowing recollection of Rose's empathy stands in stark contrast to others' descriptions of alleged abuse, neglect, and procedural problems. The overall impression is that while some individuals may encounter kind, supportive care, others encounter conditions and behaviors that raise serious questions about safety, dignity, and constitutional rights within these facilities.
If you are evaluating Heartland 2 or Heartland 1 for yourself or on behalf of a loved one, these accounts suggest two important steps: first, seek a direct, current understanding of day-to-day practices, policies, and staffing levels from facility leadership and current residents or their families; and second, consult regulatory bodies or ombudsman services to review any specific concerns about rights, safety, and alleged misconduct. If you'd like, I can help you draft a balanced, non-defamatory summary of your own experiences or help prepare questions for a visit or a formal complaint to the appropriate oversight bodies.
52 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland II is an assisted living community located in Saint Joseph, MO. Our community offers a wide range of amenities to enhance the quality of life for our residents. We have a beauty salon on-site, allowing residents to stay looking their best without having to leave the community. Residents can enjoy their favorite shows and movies with cable or satellite TV in their own private rooms.
Transportation is made easy with our community-operated transportation services. Whether it's a trip to the grocery store or a doctor's appointment, we ensure that our residents can get where they need to go. For those who want to stay connected, we have a computer center and Wi-Fi/high-speed internet available.
At Heartland II, we believe in providing delicious and nutritious meals for our residents. Our restaurant-style dining room offers a variety of menu options, including special dietary restrictions such as diabetes diets. Residents can also choose to prepare their own meals in their fully furnished kitchenettes.
Our community is designed to promote an active and healthy lifestyle. We have a fitness room where residents can engage in exercise programs tailored to their needs. For those who prefer more leisurely activities, we have a gaming room, small library, and outdoor spaces where residents can relax and enjoy nature.
The well-being of our residents is important to us, which is why we offer various care services. Our staff is available 24/7 through our call system for any assistance that may be needed. We provide help with daily activities such as bathing, dressing, and transfers to ensure the comfort and safety of our residents. Medication management and meal preparation are also provided by our trained staff.
In addition to these amenities and care services, Heartland II offers a range of activities to keep residents engaged and entertained. From concierge services to assist with planning day trips to resident-run activities and scheduled daily activities, there is always something happening within our community.
Heartland II is conveniently located near various amenities, including cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, and hospitals. Our central location ensures that our residents have easy access to the services they need.
At Heartland II, we strive to create a warm and welcoming environment where our residents can live comfortably and enjoy their retirement years with peace of mind.
This area of Saint Joseph, Missouri offers a variety of amenities and services that cater to a senior population. There are several places of worship nearby for spiritual fulfillment, as well as a selection of restaurants offering diverse dining options. The presence of parks provides opportunities for outdoor recreation and relaxation. Access to hospitals, pharmacies, and physicians ensures convenient healthcare services. Additionally, transportation options such as the Pony Express Station make getting around the area easy. Overall, this neighborhood provides a mix of convenience and comfort suitable for seniors looking for a vibrant community to call home in Saint Joseph.
Heartland II is located at 117 South 15 Th Street, Saint Joseph, MO 64501 in Buchanan County, Missouri
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