Heartland Health Care Center - Grosse Pointe Woods
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21401 Mack Avenue, Grosse Pointe Woods, MI 48236
For more information about senior living options: (844) 490-3973
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The care at Optalis of GPW is great, with nursing staff paying attention to residents' wants and needs and showing they care. The staff are outgoing and compassionate, and the building helps in any area that's needed. The rehab department has helped loved ones recover, and the nursing staff is absolutely great. Reviewers describe Optalis as home away from home, praising the therapy department and nursing staff as the best. The administrator is truly amazing and trustworthy. The facility is very clean and welcoming, with staff who are attentive from admissions to nursing. Communication with staff and leadership is strong, and concerns are taken seriously.
Terrible facility. They warn not to trust the long-term care on the second floor. Residents of the wrong color are ignored and forced to endure lying in pain for hours without water, and basic OTC meds like Tylenol and ibuprofen can be denied for up to 24 hours. Rooms have old broken phones, TVs, clocks and beds that only got fixed after 5 days. Broken wheelchairs, dirty floors and walls in disrepair. The nursing staff is rude and disrespectful to patients. They enjoy seeing patients in pain and suffering. Water, showers, pain relief and nutrition are not considered essential for care. This is a terrible long term living facility for the elderly. If you have a loved one in need, this is NOT the place to be rehabilitated.Optalis Health and Rehabilitation of Grosse Pointe Woods (GPW) emerges in these reviews as a facility with a wide spectrum of patient and family experiences. On one hand, there are frequent affirmations of skilled clinical care, devoted therapy, and responsive administration. On the other hand, a significant number of accounts describe troubling lapses in basic care, maintenance, and discharge planning. Readers will encounter both compelling praise and stark warnings, often tied to which floor a resident was on, which shifts were working, and how engaged the family was in monitoring day-to-day care.
Several families highlight the first-floor rehabilitation unit as the bright spot of the campus. Reviewers consistently praise the nursing staff there as capable and compassionate, with physical therapy and occupational therapy teams described as kind and attentive. Short-term residents seem to fare well under this care, with reviewers noting that nurses and therapists actively take good care of patients, and that admissions processes and daily interactions with staff like housekeeping are generally smooth. In these accounts, families report feeling reassured by the clinical attention their loved ones receive, and some even describe the therapy department as a standout element of the facility.
By contrast, the second-floor long-term care area is the source of the most consistently negative feedback. Several reviewers allege neglect or indifference toward residents, with claims that patients of a different "color" were ignored, left in pain, or denied basic needs such as water and pain relief for extended periods. Other criticisms focus on the physical environment: rooms with old or broken phones, televisions, clocks, and beds that deteriorated until complaints prompted some repairs, and a general sense of disrepair in the facility. Issues with wheelchairs, dirty floors, and walls in need of upkeep are described as ongoing problems when staff are stretched thin. A number of accounts also point to poor responsiveness from upper management, though there are notes of improvement after complaints were brought forward. Across these narratives, the common thread is that when the level of attention dips or when staffing is insufficient, patient comfort and safety seem to suffer on the long-term care side.
Nevertheless, there are multiple reviews that defend the GPW location and its leadership. Some residents and families speak positively about the overall care environment, noting that nursing and support staff listen to residents and their families, and that the facility's administrative personnel, case managers, and therapists can be highly responsive when concerns are raised. One caregiver highlights Lakesha, a case manager, as especially amazing and capable, while others emphasize clear communication from admissions through housekeeping. Several reviews emphasize that while the physical appearance of some areas may not be ideal, the compassionate care and hands-on attention from nurses, aides, and therapists can make a meaningful difference for patients and their families. A few reviewers even describe the experience in almost home-like terms, with gratitude toward staff who made their loved ones feel supported during recovery.
Another thread in these narratives concerns the discharge process and the social-work and administrative components of care. A number of reviewers describe frustration with discharge planning, citing unfulfilled promises, inconsistent information, or what they perceive as a lack of transparency. Allegations span everything from miscommunication about equipment orders and mobility aids to concerns about the timeliness and accuracy of orders for home recovery. Some reviewers specifically call out a social-work team as cliquish or unreliable, and they urge prospective families to verify discharge details and orders directly with the appropriate departments. There are nevertheless positive counterpoints that credit the social-work and discharge teams with facilitating smoother transitions for other patients, underscoring that experiences can vary widely depending on individual staff members and circumstances at the time.
The experiences shared also bring attention to staffing realities, including night shifts and weekend coverage. A recurring theme is that overnight and weekend staff may be under considerable pressure, leading to longer waits for basic assistance and occasional lapses in routine care. Reviewers recount moments of frustration - being left sitting on the toilet for extended periods or waiting long stretches for help - paired with other accounts of dedicated, long-shift staff who still manage to deliver attentive care. In some cases, families form a more positive impression when they are able to visit frequently, participate in the care plan, and build relationships with a core group of nurses, aides, and therapists who consistently show up.
Within these mixed evaluations, there are notable examples of success stories and genuine appreciation. Some reviewers report that Optalis helped a loved one recover from serious illnesses or surgeries, with steady communication from staff and progress noted by both families and patients. A number of accounts highlight specific staff members by name, acknowledging kindness, professionalism, and a willingness to go the extra mile. In these stories, families speak of feeling supported by therapy teams and nursing staff, and they describe a sense of trust when their loved one is in capable hands. Such positive experiences often emerge when care teams are cohesive, well-staffed, and aligned with a shared commitment to patient well-being.
Taken together, the reviews present a facility with real strengths in rehabilitation and therapy, and with dedicated staff who can deliver excellent care under the right conditions. They also reveal serious concerns about long-term care practices, basic comforts, and the reliability of discharge logistics, particularly when staffing is stretched or management responses are slow. Prospective families and patients looking at Optalis GPW would do well to consider both the commendations and the cautions: visit often, engage with multiple departments, ask pointed questions about water access, pain management, and daily care routines, and seek out the experiences of current residents and recent discharges. The facility appears capable of high-quality care in a number of scenarios, but the variability highlighted in these accounts suggests that vigilance and proactive communication are essential to ensuring the best possible outcome for a loved one.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland Health Care Center - Grosse Pointe Woods is an assisted living community located in Grosse Pointe Woods, MI. This facility offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
For leisure and relaxation, residents have access to a beauty salon, gaming room, small library, and outdoor space such as gardens. They can also enjoy the convenience of cable or satellite TV, Wi-Fi/high-speed internet, and a computer center. Planned daily activities and resident-run activities provide opportunities for social engagement and entertainment.
Residents can dine in a restaurant-style dining room where they can enjoy delicious meals prepared according to their special dietary restrictions. The community also provides assistance with meal preparation and service for those who require it.
The care services offered at Heartland Health Care Center include assistance with activities of daily living such as bathing, dressing, and transfers. There is 24-hour supervision and a 24-hour call system in place to ensure the safety and security of residents.
Medication management is provided to ensure that residents take their medications as prescribed. A mental wellness program is available to support the emotional well-being of residents.
Transportation arrangements are made for non-medical purposes as well as transportation to doctors' appointments. The facility offers move-in coordination for a seamless transition into the community.
Heartland Health Care Center - Grosse Pointe Woods is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. Residents have easy access to these amenities for their convenience and enjoyment.
Overall, this assisted living community aims to provide a comfortable living environment with comprehensive care services to meet the various needs of its residents while promoting their physical health, mental wellness, social engagement, and overall quality of life.
Heartland Health Care Center - Grosse Pointe Woods is located at 21401 Mack Avenue, Grosse Pointe Woods, MI 48236 in Wayne County, Michigan
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