Heartland Health Care Center - Grosse Pointe Woods
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Information last verified:
21401 Mack Avenue, Grosse Pointe Woods, MI 48236
For more information about senior living options: (844) 490-3973
Delores is an appreciated, hardworking, kind, courteous, prompt, and outstanding professional. The experience at Optalis GPW is wonderful, with great teamwork from the staff. The staff are caring and attentive to their patients. The therapy team is top-notch and highly recommended. The facility is clean, welcoming, and well-maintained. Families consistently praise the staff's compassion, communication, and dedication. Optalis is described by many as a place where staff go above and beyond for residents.
The facility is described by reviewers as terrible and not trustworthy for loved ones. On the second floor, long-term residents are ignored and kept in pain for hours without water or basic medications. Rooms are old and dirty, with broken phones, TVs, clocks, and beds that took days to fix. Staff are rude and disrespectful to patients, with some openly showing indifference to basic needs. Pain relief, water, showers, and nutrition are not treated as essential in care. Weekends rely on temporary staff with little knowledge of patients’ conditions, leading to delays and miscommunication. The discharge process is marked by lies and promises, and social workers can be unprofessional or untransparent. The facility lacks privacy and confidentiality; staff gossip about residents and fail to protect personal information. Some reviewers warn not to send elderly loved ones here, describing it as a “death trap” and a place to avoid. The facility does not consistently provide showers; residents may have to supply their own hygiene items.Heartland Health Care Center in Grosse Pointe Woods is best suited for seniors who need focused rehabilitation and therapy as a primary path back to independence. The facility earns strong marks for a robust therapy department, attentive nursing staff, and a warm, home-like atmosphere that many families find comforting during a recovery phase. Residents who are pursuing meaningful mobility gains after surgery, a stroke, or acute illness will encounter a rehab-forward culture designed to deliver tangible progress. For families seeking clear, regular therapy updates and a compassionate team that treats recovery like a shared mission, this community offers substantial, real-world value.
At the same time, clear caveats exist for anyone prioritizing long-term custodial care. A number of reviews recount troubling experiences on the longer-term floor, including delays in basic needs such as water or pain medications, inconsistent staffing, and perceived lapses in supervision or empathy. Night shifts in particular are described as under-resourced, with some accounts alleging rude or disengaged staff and scant continuity due to turnover. The social work and discharge-planning functions are highlighted as vulnerable points, and some families feel blindsided by disconnects between what was promised and what is delivered after a transfer to home. For residents whose top priority is steady, high-quality daily care over the long haul, these patterns warrant serious consideration and comparison with other options.
The strongest argument to choose this location rests with its therapy and nursing core. Therapists, CNAs, and licensed nurses frequently receive praise for compassion, attentiveness, and technical competence. The rehabilitation program is repeatedly credited with helping residents regain walking ability, balance, endurance, and wound healing, often delivering results that families can clearly observe. The overall atmosphere, clean, welcoming, with engaged therapy and activity staff, contributes to a sense of momentum and motivation for residents and their families. When rehab momentum is the objective, these durable strengths can outweigh other concerns, particularly if the care plan hinges on consistent therapy access and hands-on encouragement from staff.
Yet the day-to-day execution can diverge sharply across shifts and floors, undermining the otherwise solid rehab narrative. Reports of lengthy waits for pain relief, dehydration risk, and residents left unattended for extended periods surface with enough frequency to demand serious attention from prospective families. Discharge planning and social-work interactions appear uneven, with some families reporting miscommunications or unfulfilled promises. The contrast between positive rehab experiences and troubling long-term care episodes creates a real risk for families who cannot observe the entire facility on a single tour. Maintenance and room quality also show inconsistency, with some rooms and furniture feeling dated or mismatched relative to the rest of the building’s cleanliness and warmth. These inconsistencies emphasize the need for prospective residents to verify floor-by-floor performance, ongoing quality assurance, and the presence of reliable escalation paths for issues as they arise.
In practical terms, Heartland GPW should be viewed as a rehab-centric partner with undeniable strengths, tempered by risk factors that demand proactive management. For families pursuing meaningful, timely rehabilitation outcomes, engaging early with the therapy team, securing a stable point of contact on the nursing floor, and insisting on transparent discharge planning can unlock the facility’s best potential. Tours should segment the rehab and long-term areas to assess cleanliness, responsiveness, and privacy in each unit, and conversations with current residents’ families can illuminate patterns that numbers alone cannot capture. Given the clear spine of excellent rehabilitation, abundant staff dedication, and a generally supportive environment, the facility remains a credible choice for recovery-oriented care when these guardrails are in place.
Bottom line: Heartland Health Care Center in Grosse Pointe Woods excels as a rehab-focused option with a history of meaningful patient gains, strong nursing engagement, and a welcoming atmosphere. It is less consistently ideal for families seeking an enduring, high-caliber standard of long-term custodial care, especially where persistent concerns about staffing, responsiveness, and discharge processes have been raised. For a loved one whose short-term goal is to regain function and return home, and for families prepared to actively participate in care planning and follow-up, this center offers a practical, capable path to recovery. For those prioritizing steady, exemplary long-term living support, it is essential to explore alternatives, with a focus on floor-level staffing stability, transparent communication, and proven continuity of care, before committing. In the right hands, and with the right expectations, Heartland GPW can be a strong, even transformative, choice for rehabilitation-driven care.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland Health Care Center - Grosse Pointe Woods is an assisted living community located in Grosse Pointe Woods, MI. This facility offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
For leisure and relaxation, residents have access to a beauty salon, gaming room, small library, and outdoor space such as gardens. They can also enjoy the convenience of cable or satellite TV, Wi-Fi/high-speed internet, and a computer center. Planned daily activities and resident-run activities provide opportunities for social engagement and entertainment.
Residents can dine in a restaurant-style dining room where they can enjoy delicious meals prepared according to their special dietary restrictions. The community also provides assistance with meal preparation and service for those who require it.
The care services offered at Heartland Health Care Center include assistance with activities of daily living such as bathing, dressing, and transfers. There is 24-hour supervision and a 24-hour call system in place to ensure the safety and security of residents.
Medication management is provided to ensure that residents take their medications as prescribed. A mental wellness program is available to support the emotional well-being of residents.
Transportation arrangements are made for non-medical purposes as well as transportation to doctors' appointments. The facility offers move-in coordination for a seamless transition into the community.
Heartland Health Care Center - Grosse Pointe Woods is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. Residents have easy access to these amenities for their convenience and enjoyment.
Overall, this assisted living community aims to provide a comfortable living environment with comprehensive care services to meet the various needs of its residents while promoting their physical health, mental wellness, social engagement, and overall quality of life.
Heartland Health Care Center - Grosse Pointe Woods is located at 21401 Mack Avenue, Grosse Pointe Woods, MI 48236 in Wayne County, Michigan
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