The Rivers Grosse Pointe

Pros

• Some caring staff members, including a nurse and physical therapist, provide good care.
• The facility is clean, well-kept, and has spacious rooms with high-end finishes.
• The physical and occupational therapy received is deemed good by some residents.
• The independent living side offers a bright and welcoming environment with helpful front desk staff.
• Meals are available in a nice dining area, and certain activities like exercise classes are offered to residents.

Cons

• The facility is understaffed, leading to inadequate treatment for residents.
• Some employees express their frustration about the working conditions during visits.
• Patients do not receive the proper care needed for recovery.
• Residents experience judgmental attitudes from both staff and other patients.
• Response times for call buttons average over 10 minutes, indicating poor assistance availability.
• Administration prioritizes profit over patient care, leading to substandard services.
• There are reports of cruel and incompetent aides neglecting residents' needs.
• Exorbitant fees are charged for basic services and meals, which do not reflect quality care provided.
• Some areas of the facility show signs of aging despite its initially appealing appearance.
• New residents often feel unwelcome and unsupported upon arrival, contributing to a negative experience.

Review

The Rivers of Grosse Pointe, a facility that encompasses independent living, assisted living, memory care, and rehabilitation services, has been the subject of numerous reviews that highlight a disturbing trend: patient care appears to be significantly lacking. While the venue itself is aesthetically pleasing with high-end finishes and well-kept communal areas, many families have found themselves disillusioned by the quality of care their loved ones receive. Several reviewers mention an overwhelming sense of neglect and understaffing, which leads to inadequate treatment for patients who are often in some of the most vulnerable stages of their lives.

Many families report that despite being initially attracted to The Rivers due to its reputation or suggested endorsements from local hospital staff, their experiences quickly turned sour upon admission. A common theme among the reviews is the perception that the facility prioritizes profit over patient welfare. Residents not receiving proper physical or occupational therapy as expected seems to be a recurrent issue; even positive therapeutic sessions were described as infrequent and shorter than anticipated. This inconsistency has reportedly resulted in regressions in recovery for some patients, undermining previous medical interventions performed at hospitals.

Moreover, there are alarming instances detailing unprofessionalism among staff members. One reviewer recounted a terrifying event where a resident was left lying on the floor for an extended period before being discovered by security. Instances like this raise serious concerns about monitoring protocols at The Rivers; caregivers appear overwhelmed and understaffed to adequately respond to call buttons or basic needs. Reviewers noted that response times could exceed ten minutes—an eternity when it comes to elder care—and highlighted discouraging interactions with nursing staff who often seemed rude or indifferent.

On top of troubling reports about direct patient care, there are complaints regarding the operational structure within The Rivers. Families expressing dissatisfaction mentioned poor communication from administration about residents' needs and conditions, which can lead to misunderstandings about treatment plans and expectations. Residents were often seen struggling alone while aides appeared inattentive or uninterested in helping them navigate daily necessities. The stark contrast between a beautiful facility setting and an apparent lack of genuine care creates a jarring experience for both residents and their families.

Reviewers also criticized the meal service at The Rivers as exorbitantly priced without commensurate quality or variety. Independent living options featured costly meal plans—for instance, $14 for a hamburger—which seemed predatory given the limited options available for residents dependent on dining facilities on-site. Additionally, activities advertised were minimal; many residents found themselves with little engagement outside of exercise classes or organized outings.

Despite some positive remarks highlighting clean spaces and kind staff members in certain areas—the rehabilitation unit's gym received commendation—these praises were overshadowed by broader systemic failures highlighted by numerous disgruntled family members who felt deceived by superficial marketing promises made during tours or initial visits. For prospective residents seeking holistic support during recuperation phases or long-term assistance while aging gracefully—and families wrestling with complex emotional challenges—it becomes increasingly clear through these narratives that visiting several options before making such critical decisions is essential.

In conclusion, while The Rivers Grosse Pointe may boast attractive facilities amenable in appearance to those seeking assisted living options near upscale communities like Grosse Pointe’s residence areas, various firsthand accounts lay bare significant shortcomings in healthcare service delivery within its walls—issues too critical for future residents’ health considerations not to ponder gravely before entrusting them with loved ones’ holistic wellbeing.

This area of Grosse Pointe, Michigan, offers a variety of amenities that cater to senior living. With several pharmacies and hospitals located within close proximity, residents have easy access to healthcare services. Places of worship provide spiritual fulfillment, while a selection of restaurants offer convenient dining options. Nearby parks offer opportunities for outdoor recreation and relaxation. Additionally, there are cafes where seniors can socialize with friends over coffee. The presence of physicians' offices ensures that medical care is readily available. Overall, this neighborhood provides a well-rounded environment for seniors looking for a comfortable and convenient place to live.

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.2 miles)
• Rite Aid (2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)

Hospitals

• St John Hospital & Medical Center (0.9 miles)
• Select Specialty Hospital (0.9 miles)
• Henry Ford Medical Center (1.9 miles)
• St John Macomb Hospital (7.9 miles)
• St John Macomb-Oakland Hospital Warren Emergency Care (7.9 miles)
• Detroit Receiving Hospital (9.4 miles)
• DMC Heart Hospital (9.5 miles)

Places of Worship

• Grosse Pointe United Methodist Church (1 miles)
• St Joan Of Arc Church (2 miles)
• St Charles Church (7.2 miles)
• Lakeside Community Church (7.8 miles)
• St John's Presbyterian Church (8.9 miles)

Restaurants

• National Coney Island (2 miles)
• Cadieux Cafe (2.2 miles)
• Little Caesars Pizza (2.3 miles)
• Gilbert's Lodge (2.6 miles)
• Wally's Frozen Custard (2.7 miles)
• Shores Inn Food & Spirits (2.9 miles)
• McDonald's (2.9 miles)

Physicians

• Pointes Allergy And As (2.8 miles)
• Beaumont East Area Family Physicians (6.7 miles)
• Henry Ford Macomb Family Medicine & Gynecology (8.1 miles)
• Childrens Hospital Of Michigan Specialty Center - Detroit (9.3 miles)
• University Health Center (9.4 miles)

Parks

• Matthew C Patterson Park (4.3 miles)
• Windmill Pointe Park (4.7 miles)
• Lac St Claire Park (5 miles)
• Lakewood Park (7 miles)
• Belle Isle Park (7.6 miles)
• McKinley Park (7.9 miles)
• Center Line Memorial Park (7.9 miles)

Cafes

• Tim Hortons (5.2 miles)
• Panera Bread (7.4 miles)
• Tim Hortons (7.7 miles)
• Tim Hortons (7.9 miles)
• Tim Hortons (8.3 miles)
• Starbucks (9.6 miles)
• Biggby Coffee (9.7 miles)

Theaters

• AMC Star Gratiot 15 (9.3 miles)