Heartland Health Care Ctr

Pros

• The staff at the rehab facility demonstrated a genuine effort to care for the patients despite the challenges they faced.
• The new facility in Sterling Heights provided a vast improvement and better care for the patient's needs.
• There were instances of good rehabilitation services offered, highlighting some positive aspects of the care provided.
• Family members appreciated having someone to advocate for their loved ones, ensuring they received attention and support.
• Some patients experienced moments of compassion and dedication from individual staff members during their stay.

Cons

• The staff at the facility failed to examine the mother for potential injuries after multiple falls, raising concerns about patient safety.
• A family member reported that the solution to a fall risk was absurdly to leave her sitting in the hallway, indicating a lack of proper care.
• The experience during rehab was described as slow and inefficient, leading to significant dissatisfaction with basic services.
• Families were given last-minute notice regarding discharge, which created additional stress and inconvenience.
• Patients were left in wheelchairs for excessively long periods without assistance, reflecting poor attention to individual needs.
• Communication among the staff was lacking, which contributed to a feeling of neglect and poor service quality.
• The cleanliness of the rooms was criticized, indicating a failure in maintaining a hygienic environment.
• Despite staff efforts, it was noted that there weren't enough caregivers available, resulting in inadequate support for patients' needs.
• Response times for help requests from patients were excessively long, further highlighting staffing issues and inefficiency.
• Overall, the facility's conditions prompted some families to seek alternative care options elsewhere due to dissatisfaction with the provided services.

Review

The experiences shared by families regarding various rehabilitation facilities paint a troubling picture of care quality, communication, and overall standards at these institutions. One particular reviewer recounts their mother’s four-day stay where she fell out of bed twice without any medical examination to assess potential injuries such as concussions or broken bones. Alarmingly, after the second fall, her son discovered her sitting alone in a hallway chair. When questioning the staff about this situation, he was informed that she was considered a “fall risk,” leading to the unsettling conclusion that placing her in the hallway was their strategy for monitoring her safety. This lack of adequate supervision and proper care is concerning, especially considering how many vulnerable individuals rely on facilities like this without having loved ones present regularly.

Another family member echoed similar sentiments regarding their mother-in-law's experience during rehab. Initial impressions were negative from day one when basic services were notably slow, culminating in a last-minute notice on a Friday afternoon requiring her to vacate the premises by Monday. Such abrupt communication highlights significant organizational issues within the institution. Additionally, they reported that the food served at the facility did not meet acceptable standards. Basic needs like nutrition are fundamental to recovery, and failing to provide decent meals further underscores potential neglect.

Reports of inadequate treatment continued with another reviewer detailing an unpleasant first day for their mother who was left in a wheelchair for nearly an hour without assistance. This violation of dignity and basic human rights is alarming; patients should never be left unattended for prolonged periods—especially those who may require more frequent attention due to mobility issues or other health concerns. The incident escalated when an aide almost dropped another patient yet failed to report this dangerous oversight, raising questions about employee training and accountability at the facility.

Concerns about cleanliness and effective communication among staff surfaced repeatedly throughout these reviews. Clear channels of interaction are essential in healthcare settings not only to ensure patient safety but also to create an environment where families feel engaged and informed about their loved ones’ well-being. The mention of dirty rooms suggests negligence on multiple levels—from housekeeping protocols to administrative oversight—in maintaining hygienic conditions conducive to recovery.

Moreover, understaffing appeared as a common theme across several accounts related to these facilities. Families noted that while staff members seemed genuinely caring and willing to help, they were often overwhelmed by sheer numbers; there simply weren’t enough personnel available to adequately support all patients' needs timely. As evidenced by one reviewer's experience waiting 20-25 minutes for help after pressing a button, emergencies can escalate quickly if adequate staffing levels aren't maintained—a scenario particularly troubling for older adults or those with significant health challenges.

Finally, despite some positive aspects mentioned regarding rehabilitation quality itself—suggesting that therapeutic support might be beneficial—the overall sentiment remained deeply critical concerning operational effectiveness within these facilities. In one case involving two members from the same congregation staying at a facility simultaneously yielded disastrous results: while one family opted for home care supported by private nursing after experiencing poor conditions, it was clear that many families felt forced into making tough decisions driven by lackluster institutional support.

In conclusion, these reviews collectively reflect systemic issues relating to patient care in rehabilitation centers—from inadequate staffing and poor organization through subpar food service—painting a bleak picture for those reliant on such services amidst vulnerabilities posed by age or illness. While individual acts of kindness from staff members undoubtedly exist amidst criticisms leveled against institutions themselves highlight urgent areas needing reform so future residents receive not only compassionate care but also safe environments fostering healing and dignity during difficult times.

This part of St. Clair Shores, Michigan, offers a variety of amenities that cater to the needs of seniors looking for a comfortable and convenient living environment. With several places of worship nearby, including St Joan Of Arc Church and Grosse Pointe United Methodist Church, residents have access to spiritual support and community engagement. The area also features numerous dining options such as National Coney Island and Gilbert's Lodge, providing seniors with diverse culinary choices. Additionally, there are several pharmacies in close proximity like Walgreens and CVS Pharmacy for easy access to medication and healthcare products. For medical care, hospitals like St John Hospital & Medical Center and Henry Ford Medical Center are easily accessible. Parks such as Lac St Claire Park and McKinley Park offer opportunities for outdoor recreation and relaxation. Overall, this neighborhood provides a well-rounded environment for seniors looking to live comfortably with various amenities within reach.

Places of Worship

• St Joan Of Arc Church (0.2 miles)
• Grosse Pointe United Methodist Church (2.9 miles)
• Lakeside Community Church (6.1 miles)
• St Charles Church (8.3 miles)
• Trinity Lutheran Church (9.3 miles)
• St John's Presbyterian Church (9.9 miles)

Restaurants

• Little Caesars Pizza (0.4 miles)
• National Coney Island (0.5 miles)
• Gilbert's Lodge (0.7 miles)
• Wally's Frozen Custard (0.8 miles)
• Shores Inn Food & Spirits (1.1 miles)
• McDonald's (1.2 miles)
• Mike's on the Water (1.8 miles)

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (0.8 miles)
• Rite Aid (1.3 miles)
• Walgreens (2 miles)
• Rite Aid (2.1 miles)
• Walgreens (2.4 miles)

Physicians

• Pointes Allergy And As (1.3 miles)
• Beaumont East Area Family Physicians (4.8 miles)
• Henry Ford Macomb Family Medicine & Gynecology (6.3 miles)
• McLaren Building (8.2 miles)

Hospitals

• St John Hospital & Medical Center (2.2 miles)
• Select Specialty Hospital (2.2 miles)
• Henry Ford Medical Center (3.7 miles)
• St John Macomb Hospital (6.3 miles)
• St John Macomb-Oakland Hospital Warren Emergency Care (6.3 miles)
• McLaren Macomb - Emergency Department (9.4 miles)

Parks

• Lac St Claire Park (3.3 miles)
• Matthew C Patterson Park (5.9 miles)
• McKinley Park (6 miles)
• Windmill Pointe Park (6.4 miles)
• Center Line Memorial Park (6.8 miles)
• Lakewood Park (8.9 miles)
• Belle Isle Park (9 miles)

Cafes

• Tim Hortons (3.4 miles)
• Panera Bread (5.6 miles)
• Biggby Coffee (7.9 miles)
• Starbucks (8.2 miles)
• Tim Hortons (9.5 miles)
• Tim Hortons (9.7 miles)

Theaters

• AMC Star Gratiot 15 (7.5 miles)