Regency At St Clair Shores

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  • Interior

    A therapy room equipped with parallel bars and exercise equipment for rehabilitation purposes.

  • Decor

    A simple bedroom interior featuring a wardrobe, dresser, and wall-mounted TV.

  • Building

    A view of a hotel with a parking lot and landscaped area under a partly cloudy sky.

  • Bedroom

    A modest room featuring a single bed with colorful bedding, positioned next to a window with blue striped curtains.

  • Dining

    A dining area with tables set for guests, featuring red tablecloths and neatly arranged place settings.

  • Television

    A view of a simple bedroom featuring a wardrobe, dresser, and wall-mounted television.

  • Healthcare

    A senior individual in a wheelchair participates in activities at a rehabilitation center.

  • Rehabilitation

    A supportive environment for elderly individuals engaging in activities.

  • Wheelchair

    An elderly woman sitting in a wheelchair, enjoying a moment indoors with food.

  • Therapy Room

    A pediatric therapy room equipped with tools for occupational therapy activities.

Regency At St Clair Shores

22700 Greater Mack Avenue, Saint Clair Shores, MI 48080

For more information about senior living options: (844) 490-3973

4.6 from 100 reviews
5 stars
81
4 stars
11
3 stars
3
2 stars
1
1 stars
4

Skilled Nursing Facility

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    Overall Review of Regency At St Clair Shores

    Cons

    • pro A reviewer claims Regency staff stole patients' personal belongings, including clothes and a ruby and diamond birthstone ring.
    • pro They allege laundry staff washed a resident's cell phone in the laundry because staff were too lazy to search for it.
    • pro They say a coach purse was replaced with a knockoff, not the resident's own.
    • pro They accuse the facility of false Medicare billing, claiming the patient could walk when she could not.
    • pro They state that documentation was falsified to support billing and care claims.
    • pro They describe the front desk as rude and lazy and say the employee should lose her job.

    Review

    Regency Skilled Nursing presents itself in these accounts as a place of strong contrasts. On one hand, families and residents describe a facility that can deliver compassionate, attentive care from a core group of staff who seem to make a real difference in daily life. On the other hand, there are troubling reports of theft, misbilling, and organizational deficiencies that leave some families angry, unsettled, and feeling compelled to take formal steps outside the facility. Taken together, the reviews sketch a landscape where excellent, personalized care exists alongside serious and unresolved concerns about security, administration, and accountability.

    Several reviewers foreground negative incidents that have left lasting impressions. One account details a deeply upsetting sequence: a mother admitted for more than 10 months became the target of theft - clothes, a ruby-and-diamond ring, and other personal items allegedly went missing or were replaced with cheaper imitations. The same account claims the staff washed a resident's cell phone in the laundry, swapped a coach purse for a knockoff, and suggested that items were not the resident's to begin with. The reviewer asserts a pattern of theft targeted at patients who do not have loved ones visiting regularly, and they accuse the facility of portraying items as absent in log books rather than photographing or documenting them properly. There are also allegations of false billing to Medicare, claiming that the resident could walk when she could not lift her head, and accusations that staff attempted to pressure cash payments. The reviewer states an intent to file a police report for stolen items, highlighting a sense of betrayal and fear for their loved one's safety and dignity. In this narrative, questions about how personal belongings are tracked, who has access to them, and how documentation is handled are central to the perceived failures of care.

    Yet amid these grave concerns, other reviewers paint Regency in a more favorable light, emphasizing the competence, kindness, and dedication of specific staff members. One reviewer writes, with unmistakable pride, that "the administrator and all nurses and certified aides are great," contrasting that sentiment with a separate complaint about a rude and lazy front desk - an inconsistency that seems to run through the facility's experience. Several accounts repeatedly praise the daily work of frontline caregivers, underscoring a belief that the quality of care can be outstanding when the right people are on shift and when communication is clear and respectful. In these narratives, the front desk is a mixed bag: occasionally described as rude, occasionally described as pleasant and helpful - an observation that echoes the broader theme of variable real-world experiences.

    A striking through-line across multiple testimonials is the outsized, positive impact of certain individual CNAs, with Nicole Thomas receiving the loudest and most sustained praise. Across numerous posts and messages, family members repeatedly describe Nicole as "a good CNA," "very patient," and "taking great care of all the residents." Commentators emphasize her gentleness, consistent willingness to help, and the way her smile and demeanor bring reassurance to families worried about their loved ones. The praise goes beyond routine care; several reviewers say Nicole consistently goes above and beyond, showing patience with residents who may be challenging and maintaining a calm, encouraging presence that puts families at ease. Several posters specifically mention Nicole's ability to communicate with families, her reliability on shifts, and her capacity to foster a sense of security for those who entrust Regency with their relatives.

    Alongside Nicole Thomas, Kendreia Harris also features prominently as a standout CNA in the eyes of many reviewers. Descriptions of Kendreia celebrate her compassion, hardworking nature, and willingness to "go above and beyond" to support residents. Commentators describe her as polite, dependable, and deeply attentive to patient needs, with several testimonials noting that she responds promptly to changes in a resident's condition and communicates changes to the nursing staff in a timely manner. This level of acknowledgment helps to humanize the facility's staffing, illustrating how specific individuals can become beloved faces for families navigating the care journey.

    Rashauna emerges in a similar vein of admiration. Several reviewers describe her as a dedicated worker who consistently goes out of her way to assist residents and answer questions, sometimes highlighting personal encounters outside the facility that reinforce her commitment to the job. The sentiment is that staff like Rashauna are the kind of people families remember long after a visit - friendly, informed, and ready to help. The praise for Rashauna, along with that directed at Nicole and Kendreia, reinforces a picture of Regency as a place where a few standout caregivers can profoundly affect a resident's daily experience and a family's peace of mind.

    Therapists and social work professionals also receive commendation in multiple notes. Waseem (PT) and Rick (OT) are described as knowledgeable and professional, instrumental in helping residents regain or maintain function, while Kathy, the social worker, is praised for being incredibly helpful and supportive during the often overwhelming process of navigating skilled nursing care for a loved one. These references suggest that Regency has the right mix of rehabilitative services when the staff are aligned and engaged, contributing to a positive trajectory for patients who require therapy as part of their recovery or ongoing care plan.

    Several reviews report an overall sense of a well-kept environment. The facility is described by some as clean and well-maintained, with indications that the food is reasonably good and that certain areas - like front desk operations - vary in how they are experienced by families. One frequent point of praise is the presence of Brad at the front desk, described as very pleasant and helpful, which helps to balance complaints about other administrative interactions. Taken together, these observations suggest that Regency can present a polished, professional atmosphere in which residents feel safe and respected, particularly when exemplary staff members are on duty.

    In sum, Regency Skilled Nursing appears as a place of meaningful care tempered by significant challenges. The most troubling accounts center on theft, potential misbilling, and what many perceive as gaps in documentation and accountability. These stories are countered by a chorus of positive voices that celebrate the dedication, compassion, and competence of many staff members - most notably Nicole Thomas, Kendreia Harris, and Rashauna - along with therapists and social workers who contribute substantially to residents' well-being. The resulting portrait is of a facility where high-quality, person-centered care can flourish in the hands of committed caregivers, even as underlying administrative and security concerns require urgent, ongoing attention to ensure that every resident's dignity, belongings, and medical needs are safeguarded and properly documented. For families considering Regency, the message is clear: care quality can be exceptional on certain units and with certain staff, but vigilance is essential to address and prevent the kinds of issues that have alarmed other families.

    Features

    Housing

    • 101 resident community capacity 101 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Regency at St Clair Shores is an assisted living community located in Saint Clair Shores, MI. Our community offers a wide range of amenities to enhance the comfort and convenience of our residents.

    Residents can enjoy staying beautiful with the on-site beauty salon or relax in their fully furnished apartments with cable or satellite TV and Wi-Fi/high-speed internet access. Community-operated transportation is available for outings, as well as transportation arrangements for non-medical needs and doctor appointments.

    We also provide a variety of dining options with restaurant-style dining in our elegant dining room, where residents can enjoy delicious meals prepared by our skilled staff. Special dietary restrictions can be accommodated to ensure that everyone's nutritional needs are met.

    Our community offers numerous opportunities for socialization and engagement. Residents can participate in planned daily activities, resident-run activities, fitness programs, and even planned day trips. There is also a gaming room, small library, and outdoor space for relaxation.

    The care services provided at Regency at St Clair Shores ensure that residents receive the assistance they need with activities of daily living such as bathing, dressing, and transfers. A 24-hour call system and supervision are in place to ensure their safety and well-being. Medication management is provided for those who require assistance, along with diabetic diet support and mental wellness programs.

    With two cafes, 13 pharmacies, 2 physicians' offices, 16 restaurants, 2 places of worship nearby, and three hospitals within close proximity to our community, residents have easy access to various amenities and healthcare services.

    At Regency at St Clair Shores, we strive to create an active and comfortable environment where our residents can thrive physically, mentally, and socially while receiving the assistance they need for a fulfilling lifestyle.

    Nearby Places of Interest

    Pharmacies

    • CVS Pharmacy (0.2 miles)
    • Rite Aid (0.9 miles)
    • Walgreens (1 miles)
    • Rite Aid (1.3 miles)
    • Walgreens (1.4 miles)
    • CVS Pharmacy (1.6 miles)
    • CVS Pharmacy (2.4 miles)

    Restaurants

    • Shores Inn Food & Spirits (0.3 miles)
    • Little Caesars Pizza (0.4 miles)
    • McDonald's (0.4 miles)
    • Wally's Frozen Custard (0.6 miles)
    • Gilbert's Lodge (0.6 miles)
    • National Coney Island (1 miles)
    • Mike's on the Water (1.1 miles)

    Places of Worship

    • St Joan Of Arc Church (0.6 miles)
    • Grosse Pointe United Methodist Church (3.6 miles)
    • Lakeside Community Church (5.4 miles)
    • Trinity Lutheran Church (8.6 miles)
    • St Charles Church (9.1 miles)

    Physicians

    • Pointes Allergy And As (0.7 miles)
    • Beaumont East Area Family Physicians (4.1 miles)
    • Henry Ford Macomb Family Medicine & Gynecology (6 miles)
    • McLaren Building (7.4 miles)

    Parks

    • Lac St Claire Park (2.5 miles)
    • McKinley Park (5.6 miles)
    • Matthew C Patterson Park (6.6 miles)
    • Center Line Memorial Park (6.9 miles)
    • Windmill Pointe Park (7.1 miles)
    • Wilson Park (9.3 miles)
    • Clinton Township Parks & Recreation (9.4 miles)

    Cafes

    • Tim Hortons (2.7 miles)
    • Panera Bread (4.9 miles)
    • Biggby Coffee (7.5 miles)
    • Starbucks (8.2 miles)
    • Starbucks (9.3 miles)

    Hospitals

    • St John Hospital & Medical Center (3 miles)
    • Select Specialty Hospital (3 miles)
    • Henry Ford Medical Center (4.5 miles)
    • St John Macomb Hospital (6.2 miles)
    • St John Macomb-Oakland Hospital Warren Emergency Care (6.2 miles)
    • McLaren Macomb - Emergency Department (8.7 miles)

    Theaters

    • AMC Star Gratiot 15 (6.8 miles)

    Frequently Asked Questions

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