Brightstar Care of Grosse Pointe/Macomb in Saint Clair Shores, MI

Pros

• Asha is thorough and attentive to her clients' needs.
• Aneisha Hodges has extensive computer knowledge and is extremely helpful.
• Adrienne Perkins is a tech?savvy caregiver who solves problems and gets results.
• Barbara Hawkins and Shelly Williams are caring, proactive helpers.
• Andrea Jekielek is amazing, capable of cleaning and helping with independence.
• Shelley is quick to respond in emergencies and truly cares for her patients.
• Taniesha Griggs is awesome, always smiling, and provides excellent care.
• Kathleen is an amazing caregiver who helps her clients stay at home.
• Julie Cooper Holaway is a saving grace and a perfect match for families.
• Courtney is knowledgeable, gentle, and reassuring.
• John Matthews is kind, dedicated, and has a great sense of humor.
• Brenda is outstanding and champions her mother's care.

Cons

• BrightStar Care was understaffed and unable to provide consistent care to a 90-year-old father.
• During one month of care, a worker left 20 minutes early without notifying anyone, two nights with no one showed, and there was a fall with an injury.
• BrightStar Care needed to pay its workers more to attract the level of care needed.
• There were glitches with scheduling that prevented a five-star rating.
• Home-a-Glow was a joke, and Molly Maid was as well.

Review

BrightStar Care of Grosse Pointe/Macomb is best suited for families who want to keep a loved one at home with a highly capable, deeply attentive care team and reliable medical oversight. This agency excels when the goal is continuous, personalized support that preserves independence, manages daily living tasks, and responds quickly to medical concerns or emergencies. Families facing chronic needs, infusion therapies, mobility challenges, or the delicate transition between rehab and home care will find a proven, hands-on approach here. The strongest value emerges from caregivers who consistently go the extra mile, turning routine visits into meaningful, stabilizing support for both clients and their relatives. When care hinges on trustworthy companionship paired with practical medical supervision, BrightStar consistently earns its keep.

There are clear reasons to consider alternatives. For households sensitive to cost or who require ironclad 24/7 scheduling without any gaps, another agency or a facility-based setting may offer steadier logistics or lower monthly outlay. Some reviewers note staffing variability and scheduling hiccups that can leave families scrambling for back-up coverage or momentary gaps in care. In situations where a rigid, on-site, round-the-clock presence is non-negotiable, families should compare options that guarantee uninterrupted staffing across every shift and provide predictable continuity. For those who prefer a true live-in model or a traditional assisted living environment with campus resources, exploring facilities designed around 24/7 on-site supervision could be the right move.

The high-quality, compassionate caregiving documented in these reviews often outweighs the cons. Numerous caregivers are praised for thoroughness, warmth, problem-solving, and the ability to restore confidence in clients who previously hesitated to leave home. Specific staff members are repeatedly highlighted for becoming trusted extensions of the family, maintaining dignity, and delivering consistent companionship alongside practical support. Notable examples include caregivers who troubleshoot complex daily tasks, deliver timely med management, assist with mobility and exercise, and offer steady emotional support during difficult periods. In addition to individual empathy, the agency emphasizes professional backing, with RN oversight on every plan of care and an office infrastructure that tracks follow-up and responsiveness. When the client benefits from a long-tenured, relatable caregiver who treats the home as a shared space of care, the positives significantly outweigh occasional scheduling concerns.

On the downside, staffing gaps and scheduling glitches do surface in some reviews. Instances of shifts ending early, days with no caregiver coverage, or occasional coverage inconsistencies raise legitimate concerns about reliability, especially for families counting on 24/7 support. Cost is another factor that cannot be ignored; some families describe the pricing as substantial and subject to increases, which can narrow options for longer-term planning. These drawbacks are real and can affect peace of mind if backup plans are not clearly defined, documented, and routinely practiced. Yet the same feedback also highlights that when BrightStar has its strongest team in place - clear communication, predictable scheduling, and proactive coordination - the experience is deeply reassuring and demonstrably stabilizing for families.

For families evaluating next steps, approach the decision with practical negotiables in hand. Seek a clearly defined care plan that names a primary caregiver plus dependable backups, backed by 24/7 coverage guarantees and a responsive on-call structure. Request detailed information on RN oversight, how plans are updated, and how infusions or other medical tasks are managed at home. Confirm pricing transparency, what services are included, and how expenses scale with changing needs. And insist on a trial period or a documented transition plan if the loved one is moving from rehab or hospital to home care. If the goal is to maximize comfort, continuity, and medical reliability in a home setting, BrightStar provides an exceptionally strong platform - but only when the logistical promise is backed by concrete staffing guarantees.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Rite Aid (0.9 miles)
• Walgreens (1.1 miles)
• Rite Aid (1.3 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.4 miles)

Restaurants

• Shores Inn Food & Spirits (0.3 miles)
• McDonald's (0.4 miles)
• Little Caesars Pizza (0.4 miles)
• Wally's Frozen Custard (0.5 miles)
• Gilbert's Lodge (0.6 miles)
• Mike's on the Water (1.1 miles)
• National Coney Island (1.1 miles)

Places of Worship

• St Joan Of Arc Church (0.7 miles)
• Grosse Pointe United Methodist Church (3.6 miles)
• Lakeside Community Church (5.3 miles)
• Trinity Lutheran Church (8.5 miles)
• St Charles Church (9.1 miles)

Physicians

• Pointes Allergy And As (0.8 miles)
• Beaumont East Area Family Physicians (4.1 miles)
• Henry Ford Macomb Family Medicine & Gynecology (5.9 miles)
• McLaren Building (7.4 miles)

Parks

• Lac St Claire Park (2.5 miles)
• McKinley Park (5.5 miles)
• Matthew C Patterson Park (6.7 miles)
• Center Line Memorial Park (6.9 miles)
• Windmill Pointe Park (7.2 miles)
• Wilson Park (9.2 miles)
• Clinton Township Parks & Recreation (9.3 miles)

Cafes

• Tim Hortons (2.6 miles)
• Panera Bread (4.8 miles)
• Biggby Coffee (7.4 miles)
• Starbucks (8.1 miles)
• Starbucks (9.2 miles)

Hospitals

• St John Hospital & Medical Center (3 miles)
• Select Specialty Hospital (3 miles)
• Henry Ford Medical Center (4.5 miles)
• St John Macomb Hospital (6.1 miles)
• St John Macomb-Oakland Hospital Warren Emergency Care (6.1 miles)
• McLaren Macomb - Emergency Department (8.6 miles)

Theaters

• AMC Star Gratiot 15 (6.7 miles)