Brightstar Care of Grosse Pointe/Macomb

Pros

• Asha is thorough and attentive to her client's needs, and mornings when she arrives are cherished.
• Aneisha Hodges has extensive computer knowledge and is extremely helpful.
• Adrienne Perkins is a highly capable caregiver who restored the TV picture after hours of effort.
• Barbara Hawkins and Shelly Williams are caring, helpful, and proactive in assisting.
• Andrea Jekielek is amazing, cleans thoroughly, and helps restore independence.
• Shelley from BrightStar acted quickly during a medical emergency to assist the patient.
• Taniesha Griggs is awesome, always smiling, and provides excellent care.
• Kathleen is an amazing caregiver who helped her father-in-law stay at home longer.
• Julie Cooper Holaway is a saving grace and a perfect match for caring for both parents.
• Roslyn Joyce is a bright light during difficult times, showing patience and kindness.
• Corliss Robinson shows strength, courage, kindness, and generosity, staying as the sole caregiver.
• Sabrina is a devoted caregiver who has become like family.

Cons

• Home-a-Glow was a joke.
• Molly Maid was a joke.
• The service is expensive at $33, and prices have been raised.

Review

The collection of notes from families and loved ones paints a powerful, heartfelt portrait of BrightStar Care in action. Across many different households and situations, the common thread is gratitude for caregivers who show up with reliability, warmth, and a deep commitment to preserving dignity and independence at home. In the mornings, the simple act of entering a door becomes a moment of welcome and reassurance, and for several families that daily routine is anchored by Asha, whose thoroughness and attentiveness set a positive tone for the day. The morning visits aren't just about tasks completed; they are about feeling seen, understood, and cared for in a way that makes the world feel a little less overwhelming.

Technology and problem-solving emerge as notable strengths in these testimonials. Aneisha Hodges is praised for her impressive computer knowledge, a resource who has consistently helped meet needs that go beyond basic caregiving. Adrienne Perkins is singled out for her tech savviness as well, particularly for her success in restoring a TV picture after hours of effort. The appreciation for technology-enabled problem solving doesn't stop there; caregivers who understand devices and systems are described as true assets - capable of quickly bridging gaps and restoring comfort and normalcy in the home. Barbara Hawkins and Shelly Williams are also highlighted as caregivers who bring not only care but practical, proactive support, and a sense of companionship that makes daily tasks feel less daunting.

Several reviews highlight how certain caregivers go well beyond routine care to restore independence and confidence. Andrea Jekielek is described as "A-MAZING," able to take on cleaning and other tasks with a level of skill that makes a meaningful difference - so much so that the reviewer notes a restoration of abilities from 40 years prior. There is a powerful sense that Andrea's support helps someone reclaim autonomy and reduces the anxiety that once limited activities like leaving the home or handling household chores. The contrast with other agencies - Home-a-Glow and Molly Maid - emphasizes the personal, long-lasting impact of the BrightStar caregivers, who are seen as a true God-send and a dependable alternative to experiences that didn't meet expectations.

In moments of medical urgency, these reviews underscore the critical role caregivers can play in safeguarding health and getting timely care. One caregiver, Shelley, acted decisively during a medical emergency while taking a relative home from an appointment, recognizing difficulty in speech and arranging prompt hospital evaluation for a potential TIA or stroke. The quick thinking and compassionate handoff to the necessary medical services helped ensure that the patient received the right care at a crucial moment. This story illustrates how BrightStar caregivers blend daily caregiving with attentive medical awareness, providing both comfort and essential safety in high-stakes situations.

A recurring theme is the emotional and relational depth caregivers bring to families. Taniesha Griggs is repeatedly described as awesome, with a cheerful demeanor that brings light to days and provides the much-needed break for family members. Her consistency, reliability, and thoughtful engagement with the person receiving care - whether it's ensuring timely medications, preparing a good dinner, or simply brightening the mood - are highlighted as hallmarks of outstanding caregiving. The praise grows more expansive as families recount that, over nearly two years, Taniesha's presence helped navigate the declining health of a loved one with patience, kindness, and insight. The sentiment expressed is one of gratitude for a caregiver who effectively becomes part of the family, a trusted supporter during a challenging and emotionally charged journey.

Caregivers like Tunisia are noted for delivering care that is competent, capable, and pleasant, reinforcing a sense of steadiness and trust. Kathleen's impact on her father-in-law's life is described as transformative - an amazing caregiver who helped keep him at home and in his familiar surroundings, a true Godsend whose presence made long and difficult days more tolerable. Julie Cooper Holaway is celebrated as a saving grace for a family navigating complex needs; she is portrayed as a perfect match capable of managing the realities of a veteran father and a legally blind mother with patience, respect, and practical skill. The testimonials emphasize not only medical or daily-care tasks but also the human compatibility that makes a caregiver genuinely effective.

Several entries highlight the agency's flexibility and the exceptional contributions of individual team members. Barbara Hawkins stands out for her reliable, proactive approach, clear communication, and willingness to step in and adjust as needs evolve. She is described as a flexible, dependable, and compassionate presence who treats clients with care that feels almost like family, as if the patient's well-being were her own priority. The sentiment that this agency is good at scheduling and responsive to changing needs suggests why many families feel empowered to remain in their own homes rather than pursuing other arrangements. There's also an acknowledgement of cost, with a candid mention that while the service is not inexpensive, the quality and responsiveness of the caregivers make the investment worthwhile for many families.

The testimonials weave a larger narrative about continuity, trust, and the sense of security that comes from knowing a dedicated team is watching over loved ones. Sabrina's daily visits to attend to a mother's needs help the family feel anchored - Sabrina has become part of the family, a presence that supports both parents and keeps the household functioning with grace. Courtni Smith is praised as an exceptional caregiver whose patience, kindness, and compassion had a profound positive impact on a mother during a difficult time. Roslyn Joyce is credited with bringing light during a dark period, illustrating how a single caregiver can lift spirits and provide steady, reliable support when it's most needed. Corliss Robinson is celebrated as a standout in caring for an uncle after a challenging hospital stay; she not only helped during rehabilitation but remained dedicated as the sole caregiver, maintaining consistency and avoiding missed days, which the family notes was a crucial factor in the uncle's continued care and well-being.

Taken together, these stories present BrightStar Care as more than a service; they describe a network of caregivers who foster independence, ease anxiety, and deliver compassionate, practical support across a spectrum of needs. The recurring emphasis on empathy, immediate action in emergencies, and a genuine sense of partnership with families speaks to a standard of care that residents and their loved ones value deeply. From morning introductions and careful daily routines to high-stakes medical events and long-term caregiving relationships, the feedback portrays a service environment where skilled, kind, and dependable caregivers are the heart of what makes home-based care not only possible but also profoundly restorative for everyone involved. The enduring gratitude in these notes suggests that BrightStar Care has earned trust, built lasting relationships, and created a sense of peace within families who rely on it to care for those they love most.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Rite Aid (0.9 miles)
• Walgreens (1.1 miles)
• Rite Aid (1.3 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.4 miles)

Restaurants

• Shores Inn Food & Spirits (0.3 miles)
• McDonald's (0.4 miles)
• Little Caesars Pizza (0.4 miles)
• Wally's Frozen Custard (0.5 miles)
• Gilbert's Lodge (0.6 miles)
• Mike's on the Water (1.1 miles)
• National Coney Island (1.1 miles)

Places of Worship

• St Joan Of Arc Church (0.7 miles)
• Grosse Pointe United Methodist Church (3.6 miles)
• Lakeside Community Church (5.3 miles)
• Trinity Lutheran Church (8.5 miles)
• St Charles Church (9.1 miles)

Physicians

• Pointes Allergy And As (0.8 miles)
• Beaumont East Area Family Physicians (4.1 miles)
• Henry Ford Macomb Family Medicine & Gynecology (5.9 miles)
• McLaren Building (7.4 miles)

Parks

• Lac St Claire Park (2.5 miles)
• McKinley Park (5.5 miles)
• Matthew C Patterson Park (6.7 miles)
• Center Line Memorial Park (6.9 miles)
• Windmill Pointe Park (7.2 miles)
• Wilson Park (9.2 miles)
• Clinton Township Parks & Recreation (9.3 miles)

Cafes

• Tim Hortons (2.6 miles)
• Panera Bread (4.8 miles)
• Biggby Coffee (7.4 miles)
• Starbucks (8.1 miles)
• Starbucks (9.2 miles)

Hospitals

• St John Hospital & Medical Center (3 miles)
• Select Specialty Hospital (3 miles)
• Henry Ford Medical Center (4.5 miles)
• St John Macomb Hospital (6.1 miles)
• St John Macomb-Oakland Hospital Warren Emergency Care (6.1 miles)
• McLaren Macomb - Emergency Department (8.6 miles)

Theaters

• AMC Star Gratiot 15 (6.7 miles)