Heartland Health Care Center-Canton
Save7025 Lilley Road, Canton, MI 48187
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
The administrator here is the absolute best. The administrator is on top of things and gets to the bottom of issues. Optalis is a great facility. Nyla the concierge is sweet and kind and helps in any way she can. Alina the admissions director is very sweet and hardworking. Catherine the administrator is hardworking and very kind. The rehab facility is amazing. Precious, Princess, Rachel, Caroline, Jordan, Darrion, Karen, and Danielle are exceptional CNAs. Precious's attentiveness and unhurried approach set her apart. Rachel, Precious and Darrion are among the most experienced and professional medical staff. The therapy has had a significant positive impact on well-being, and the staff are compassionate and professional. The facility is highly recommended.
The care was described as terrible with ongoing neglect. The patient developed bed sores, a bacterial eye infection, and constant soiled clothing due to neglect. Staff were described as lazy and lacking empathy. Physical therapy did not occur five days a week as promised. The patient did not receive daily blood pressure medications. Calling for help often resulted in waits of over an hour. A family member observed the mother being treated poorly for 13?15 hours. There was no direct communication from leadership (no director of nursing, social worker, or administrator engaged with the family). The wrong contact was listed for the patient, leading to neglected care. The patient waited from 1:30 pm to 7:00 pm after an appointment before being assisted. CNAs were described as having horrible attitudes. Medications were not passed out on time. A relative left rehab worse than when they arrived. The facility was described as poorly run with disorganized PT/OT and belligerent nursing assistants. The phone desk frequently did not answer, with calls going to voicemail.What emerges from these reviews is a portrait of a facility that can feel like two very different places depending on who is communicating with you. On one hand, families describe Optalis Health & Rehabilitation Canton as a clean, welcoming environment with a strong emphasis on leadership and therapy. On the other hand, a number of accounts center on troubling gaps in basic care, slow responses to needs, and inconsistent staff performance that can leave residents uncomfortable or posing serious health risks. The most poignant thread is a parent's experience: a centenarian resident whose family members feel his needs are being neglected despite repeated complaints, and whose wish to return home has become a pressing consideration for his daughter.
Several reviews foreground a stark disparity between administrative leadership and day-to-day caregiving. The administrator is repeatedly praised as "the absolute best," with comments about visible presence on the floor, genuine empathy, and a knack for getting to the root of problems. In these accounts, her leadership stands in contrast to other staff members who are described as "lazy" or lacking in empathy. Yet even in these mixed assessments, the administrator's effectiveness and accessibility are repeatedly cited as a stabilizing force that helps address issues when families raise concerns. This dichotomy - strong leadership paired with inconsistent bedside care - appears to color the overall impression of the facility.
Praise for Optalis is not limited to administration. Several reviewers highlight the activities department and the rehab-focused teams as bright spots, especially in the Canton location. Activities, including bingo, are described as lively and engaging, and the therapy teams receive substantial commendations. Names like Stacy (a friendly and encouraging physical therapist) and Nancy (knowledgeable, professional) appear repeatedly as key contributors to patients' sense of safety and progress. The occupational therapy staff, along with several CNAs - Precious, Rachel, Darrion, Jordan, Karen, Danielle, and others - are celebrated for their professionalism, warmth, and attentiveness. Phrases like feeling cared for "like family" and the sense that therapists are helping patients look forward to each appointment recur in multiple testimonials.
Still, the rehab and therapy successes sit beside experiences that are deeply troubling. Several reviews describe significant neglect in basic care: multiple blisters or bed sores, a bacterial eye infection, and patients wearing the same soiled clothing because laundry and hygiene routines are not consistently managed. Concerns about not receiving daily medications, having to bring meds from home, and delays in help after pressing the call button - sometimes stretching to an hour or more - are recorded with striking frequency. One account explicitly warns other families not to place a loved one there, citing disorganized therapy scheduling and slow or absent nursing responses. There are also stories of patients waiting for hours to be assisted after appointments and of family members feeling sidelined or misidentified in critical contact roles.
The communication challenges extend to administrative processes as well. Several reviews complain about unanswered phone calls, voicemail boxes that never get cleared, and a general sense that simple outreach is not reliably managed. In one instance, a patient's significant other is listed as the primary contact despite being absent for long periods, which compounds worry about who is actually coordinating care. The tension between wanting to trust the facility's stated goals of rehabilitation and the very real, observed gaps in timely, respectful communication adds another layer of anxiety for families during a vulnerable time.
Despite these concerns, there are memorable, positive counterpoints that many families hold onto. The variety of staff who earn high marks - administrators, CNAs, nurses, therapists, and the concierge - creates a mosaic of experiences that can swing dramatically from one shift to the next. In some testimonials, the care delivered by nurses and aides is described as compassionate, competent, and capable of making a meaningful difference in a resident's day. The presence of a friendly concierge who clearly explains plans and options is also noted as a valuable touch that helps families feel informed and supported.
Taken together, the reviews present a facility with strong potential and genuine strengths in leadership, rehabilitative care, and patient-facing staff, but with serious and recurring concerns about day-to-day care consistency and responsiveness. Families considering Optalis should weigh the clear, positive experiences - especially around therapy progress, staff kindness, and administrative accessibility - against the repeated cautions about neglect, delayed medications, and slow responses to call lights. For current families, these accounts underscore the importance of staying vigilant, documenting concerns, and pushing for clear, timely communication and reliable care routines to ensure that a loved one's basic needs are met every day.
150 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland Health Care Center-Canton in Canton, MI is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community features a beauty salon, cable or satellite TV, a computer center, and a gaming room for residents to enjoy. Additionally, there is a fully furnished dining room where restaurant-style meals are served and special dietary restrictions can be accommodated.
Residents have access to various transportation options including community operated transportation for daily errands and non-medical appointments, as well as transportation arrangements for doctors' appointments. Outdoor spaces such as gardens provide opportunities for residents to relax and enjoy nature.
Care services provided include 24-hour call system and supervision, assistance with activities of daily living such as bathing, dressing, and transfers. The staff also offers medication management and follows specific diets (such as diabetes diet) to ensure the health and well-being of the residents. Mental wellness programs are available to support emotional well-being.
The community promotes an active lifestyle with fitness programs, scheduled daily activities, planned day trips, and resident-run activities. Concierge services are also offered to assist residents with any additional needs they may have.
Heartland Health Care Center-Canton is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures easy access to various amenities and healthcare facilities in the surrounding area.
Overall, Heartland Health Care Center-Canton provides a comfortable living environment with comprehensive care services and engaging activities that cater to the individual needs of its residents.
Heartland Health Care Center-Canton is located at 7025 Lilley Road, Canton, MI 48187 in Wayne County, Michigan
Heartland Health Care Center-Canton on seniors.fyi includes 5 photos including images showing building, landscaping, interior, healthcare, lighting, bedroom, trees, windows, and more.
Heartland Health Care Center Canton
Canton, MI
Friendly rehab staff and engaging activities; some residents report comfortable beds and pleasant dining.
Heartland Health Care Center Canton reviews
Heartland Health Care Center Canton images
Crystal Creek Assisted Living 3
Canton, MI
Fully furnished apartments with 24/7 care and a mental wellness program.
Crystal Creek Assisted Living 4
Canton, MI
Comprehensive memory care with 24/7 supervision and care coordination.
Crystal Creek Assisted Living 4 reviews
Crystal Creek Assisted Living 4 images
Crystal Creek Assisted Living 2
Canton Township, MI
Comprehensive care and amenities with 24/7 supervision.
Crystal Creek Assisted Living 2 reviews
Crystal Creek Assisted Living 2 images
Crystal Creek Assisted Living and Memory Care
Canton, MI
Caring staff, clean environment, good dining, and Medicaid acceptance.
Crystal Creek Assisted Living and Memory Care costs
Crystal Creek Assisted Living and Memory Care reviews
Crystal Creek Assisted Living and Memory Care images
Faithful Assisted Living
Canton, MI
Excellent access to dining, parks, healthcare, places of worship, and entertainment.
Faithful Assisted Living costs
Faithful Assisted Living reviews
Faithful Assisted Living images
Bickford of Canton
Canton, MI
Clean, pleasant environment with friendly staff and engaging activities.
Bickford of Canton costs
Bickford of Canton reviews
Bickford of Canton images
Glen Abbey Assisted Living & Memory Care
Canton, MI
Caring 24/7 staff with engaging activities in a clean, welcoming environment.
Glen Abbey Assisted Living & Memory Care costs
Glen Abbey Assisted Living & Memory Care reviews
Glen Abbey Assisted Living & Memory Care images
Serenity Manor Of Canton
Canton, MI
Intimate, home-like setting with on-site owners and a high caregiver-to-resident ratio.
Exploring Nonmedical Home Care: Understanding Services, Costs, and Financial Approaches
Nonmedical home care provides assistance with daily activities and companionship for individuals wishing to maintain independence and quality of life at home, without medical intervention. Its growing popularity is driven by an aging population, the need for supportive environments for recovery, and the emotional benefits of caregiver companionship, while costs vary based on service frequency and location.
Engaging Brain Games and Innovative Apps to Keep Senior Minds Active
Maintaining cognitive fitness through engaging in various brain games, both traditional and digital, is crucial for seniors as it enhances memory retention, problem-solving abilities, and emotional well-being while helping to protect against age-related decline. A holistic approach that includes diverse activities, physical exercise, a balanced diet, and social interaction further supports mental health and cognitive function.
Effective Strategies for Keeping Seniors' Minds Active: A Deep Dive into Brain Games and Apps
The article outlines strategies for keeping seniors' minds active through brain games and apps, highlighting the importance of cognitive exercises, social engagement, and a healthy lifestyle in combating cognitive decline. It emphasizes the benefits of various types of games and offers practical tips for maintaining mental wellness through enjoyable activities while acknowledging their limitations.
Interior
Building
Architecture
Bedroom
Lighting
